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Custom Color Set
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66,489 Verified Client Reviews |
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Not coveredIt didn’t covered all my hair color, some area are lighter then others 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAveen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
color wasn't darkeri didnt like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNoriko - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did’t fully cover grayDid the 30 minutes and gray still shows through slightly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointingThe gray coverage was inadequate, despite my entire head being saturated. I had gray in the front that did not tint and, with my 41st birthday coming up, it was affecting me. I thought I could deal with it, but as the weeks passed, it faded rapidly and I decided to visit my stylist at the 5 week mark rather than 8. I had planned to begin doing my own color and having her do the cut to save money, but eSalon ensured I won't be doing that. I will have to return to budgeting for my stylist to do the full service now. So disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAleshia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No matter what I do, this color does not cover.I ha e given this a try 3 separate times and despite following the instructions to a T, this color does not cover well, leaves spots, and doesn't even color baby hairs. I wanted to be sure it wasn't an error on my part before I left a negative review, but I'm tired of my color not turning out as promised. I'll be searching for another brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom colorIt's only been one week and the grey is coming through, so cancel my account totally. 0 of 0 people found this review helpful. Did you? |
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loved everything about bit but the colorLOVED it all until I washed the dye out and saw the color of my hair which disappointed me very very much. it wasn't even close to what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted Ash got OrangeNo real help. My hair is orange!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cancel my accountDo not send another shipment. I’m disputing the last bill and do not want any more bogus product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible colorI ordered a light blonde and I got a mousey red/blonde. It's horrible and I'm regretting that I bought it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and it looks like you've worked with one of our Color Experts to resolve your concern. Thank you again for your feedback and please let us know if we can help with anything else. |