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Custom Color Set
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66,489 Verified Client Reviews |
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Terrible colorI ordered a light blonde and I got a mousey red/blonde. It's horrible and I'm regretting that I bought it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and it looks like you've worked with one of our Color Experts to resolve your concern. Thank you again for your feedback and please let us know if we can help with anything else. |
My hair wasn't like a cop or my hair was more of an orange on top very light youThe color was not as copperish it was more orange because of the other color that was on top from the other box so I have to wait and let some of it go out and then I'll recolor it with the copper and hopefully it'll be the color but I don't need any more for right now I have two boxes still from the first time I had to red and I have the copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Joy. Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please be on the lookout for an email from us with a few reminders! We are excited to continue working with you! |
Leaking bottlesIt's hit and miss! A couple of my orders have arrived with stains on the box from leaking bottles. I feel this affects product quality and should be addressed. Overall, I have been pleased with my hair color and products. However, quality control and maybe better packaging should be considered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Raven, we truly appreciate you taking the time to provide us with valuable feedback. We’re truly sorry that you've experienced issues with some of your Color Kits. We take our clients' feedback to heart and continue to improve our products and packaging each and every day. We've sent you a message via email! Keep an eye on your inbox for more details. |
Color great, coverage notsomuchLove the color, but it’s just not covering the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kim, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Quality not as goodMy last order 10858472 I was not pleased colour washed out on first wash not as good as previous let me have your comments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen Q. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
The color is nice gray coverageI love the color and leaves the hair very nice and shiny, but the gray coverage was not the best. I would like to try a stronger product to cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Used color todayColor is too much brass or reddish tones i want more true brown. I added new photos from today after I used color. What can be changed for next time? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
No longer covers grays.I have been an esalon customer for almost two years. For the past few shipments, the color no longer covers my gray well. What it does cover , fades quicker, and it is no longer covering resistant grays that it had always covered in the past. This does not seem like the same quality product I have always received. I have given it a few months, but no longer want to pay for something that no longer works. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Colour does not last, and more expensive.I am noticing what others have noticed. The colour does not last as it used to and it is more expensive. The price increase from December 2021 to February 2022 = 31% plus. I have been using eSalon for years....now I am not sure if I will continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Covered zero graysThe color is ok but it did not cover gray at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |