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Custom Color Set
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66,489 Verified Client Reviews |
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Used color todayColor is too much brass or reddish tones i want more true brown. I added new photos from today after I used color. What can be changed for next time? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
No longer covers grays.I have been an esalon customer for almost two years. For the past few shipments, the color no longer covers my gray well. What it does cover , fades quicker, and it is no longer covering resistant grays that it had always covered in the past. This does not seem like the same quality product I have always received. I have given it a few months, but no longer want to pay for something that no longer works. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Colour does not last, and more expensive.I am noticing what others have noticed. The colour does not last as it used to and it is more expensive. The price increase from December 2021 to February 2022 = 31% plus. I have been using eSalon for years....now I am not sure if I will continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Covered zero graysThe color is ok but it did not cover gray at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s rubbishTotally wrong colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa H. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Billed without askingI just got billed $31dollars without my authorization. $First time I got charged $10. I told them I didn't want that color and now I'm charged triple the amount.Terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Still brassyI have developed a lot of red and brassiness to my hair and wanted to eliminate it. The color helped, but did not remove the red undertones... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
The color wasn’t what I expectedSo, the products were great quality, nice presentation, but the color didn’t turn out anywhere near what it was supposed to be. Followed the directions to a tee. When I buy professional color similar to the color I had requested on here, it turns a dark black/ blue. I ended up maybe 2 shades darker than my current color at the time was, with no blue tint in sight. Not super happy with the color, but the products were nice and organized 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointingI wanted to cover greys at the root, matching my natural color, a neutral light brown. I followed the instructions exactly, processed for 35 minutes, and was left with strawberry blonde roots. My grey processed well, but the whole thing was the wrong color. Off to the salon to have it corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
To light Wont cover grey.For years i have asked to darken this shade to a light copper.. Now it wont even cover grey and fades in a week. DONT EVER SEND ME THIS AGAIN. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |