|
Custom Color Set
|
66,489 Verified Client Reviews |
|
Sort by: |
|
Most recent color turning pinkAagghh!!! My color is going from a dark red to pink, not at all what I wanted or expected. I requested a change in my color to more closely get my color to ginger biscuit red which should be more of a copper, less dark red, and will hopefully prevent this turning pink issue. I find it disturbing, especially since it has only been in my hair for less than 3 weeks. We will see how this next one holds up and keep fingers crossed that it doesn't turn pink again. 0 of 0 people found this review helpful. Did you? |
|
Didn't cover my graysThis is the second time I try this product. The first time, I followed the directions and my hair didn't pick up the color with one use so I did it twice since I had product left over and then my hair took up the dye. The same thing happened this second time around, none of my grays picked up the color so I have uneven color throughout. I'm most likely not going to continue using this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLorrine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Meh.My color was dull and flat. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Three different colors of hairI had three different colors in my hair before I used the product and now there are three different shades of color from what it was originally 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCharmaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my grayLoved the color and it didn't burn my scalp but but it did not cover my stubborn gray. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fades quicklyAfter one wash, the bottoms of my hair has already begun to fade- however very easy to apply and does not damage hair 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeah W. - Thank you for your feedback! We’re so sorry to hear that your colour result did not meet your expectations. We will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please keep your eye out for an email from us for your next steps! |
MisleadingI tried this colour out and it didn’t seem to cover at all. I have tried contacting them and all I seem to be told is the department I need to speak too is unavailable and someone will get back to me by email. This was months ago now so I have cancelled my subscription and will not reorder. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChloe P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
two different shadesI received what turns out to be 2 different shades 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRuby - We apologize for any confusion with what was received in your color kit. Please keep your eye out for an email from us for your next steps! |
Color is lovely at firstThe color has not completely covered my gray hair. It is like it’s stained but not completely covered. I wonder will the next coloring color it or not, since it hasn’t been colored in about 6 months. Will this be the best it can do for my hair? 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGoodwitch - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Made no difference to the colour of my hair !!!I followed the Instruction to the letter and my hair don’t look anything different probably won’t buy again to be honest 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanielle S. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |