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Custom Color Set
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66,489 Verified Client Reviews |
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made worseI needed to cover the hair "gap," made it worse. reached out via fb messenger - no response. asked for a refund - no response. cancelled subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TOO DARK! NO SHINE!It's been too dark since 1st order. No, shine at all. Dull! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryanne- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Mistake in my orderI received an all over color with my root set that I didn't order. At first I thought that was so great of eSalon to include something extra for no charge and I still think that IF they put more thought into it. It was too dark and turned all of my hair brown and I'm a blond. The only reason I used it is because I trusted eSalon and assumed it was the right thing for my hair since they included it with my set. I can't wait to get my color done at a salon so I can get rid of this brown. Generous to include extra but they should know that base and all over color are different. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need more redWould like more red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Did not coverI had my Daughter do my hair with the brush supplied so I would not miss anywhere. I could still see the gray at the hair line and part especially at the top back of my head. I don't know if my hair is just stubborn or not conducive with your product but I have had better results from a store brand. I would like my money back for the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the same colorThe picture and what I received it’s not the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYodit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The strong smell was nauseating, color way offThe smell of the product was so strong that even though I had the ceiling fan and AC on, I thought I was going to pass out. Could barely breath. Had to finish applying it outside in my backyard and even then, the smell was awful. Then after surviving the application and the 30 min, the outcome was not at all the color I wanted. I wanted a brown with redish undertones, but the color is almost black and my roots a little lighter and grays not fully covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArille- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not strong enoughIt has been 3 days now since I colored my hair,I followed the instruction but I noticed that my gray hair did not get cover very well. I did not like it.over the counter hair dye works better than this.I am very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The color is exactly what I wanted...but the product is very harsh and the smell of ammonia almost overwhelming. Although I am happy with the color I do not think I will be ordering from esalon again. ***Update, I use only the finest shampoos and conditioners formulated specifically for color-treated hair but my hair now looks brassy. I have never had this problem with any other color, salon or store bought. I am very disappointed with this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wrong colorI received my color and was so happy to give it a try. yesterday I did and now I have black hair instead of dark brown other than that it’s ok will go back and try to adjust my color if same problem occurs I will not use them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |