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Color Set
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66,489 Verificado Comentarios de clientes |
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Colour so dark and patchyColour is so much darker than expected for a medium brown, would definitely be classed as dark brown. Also came out very patchy, even though I followed every step. Hair is ruined 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Chloe! We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further. |
Falsche FarbeLeider nicht die Farbe die ich erwartet habe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBüsra K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
CouleurLe rendu de la coloration n'est pas celle a quoi je m'attendais. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie R. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
ProductI was not satisfied with this product at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Meghen! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Didn't like the colorThe color was not what I expected. And he's not Ash at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Alona! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Fades fastThis color looks ok at first, if a little pink, but within two weeks it washed out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Beautiful colour but not for greysWent first dyed the colour is beautiful. No matter what I do the colour doesn’t last on greys though. It o oh takes two washes for them to appear again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sophie! We are sorry to hear that your color doesn't last. Please check your emails, we just got back to you to help you further. |
ResultsMy color was wrong this time. I put pictures on here for you guys to look at it. My root color was bright red and my ends refresher turned out blonde with no red. I am not happy with it this time. I had to pay my hairdresser 90.00 to fix this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My roots didn’t match my endsLoved the colour for my roots but my end( majority of my long hair) is a completely different colour sadly. It’s BRIGHT red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals. We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
1 seule couleur pas 2!J'ai demandé une couleur plus claire et vous m'avez envoyé d'office 2 couleurs à faire ! C'est déjà une corvée d'en faire 1!!! Et du coup, ce n'est pas le même prix. Je NE VEUX PAS DE 2 COLORATIONS. MERCI DE RECTIFIER POUR LE PROCJAIN ENVOI 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie D. Merci pour votre commentaire. Nous sommes désolés pour cette confusion, vous aviez ajouté un Color Pro Toner à votre commande en plus de votre kit de coloration sur-mesure. Nous allons revenir vers vous par email afin de vous aider concernant chaque produit. Si vous avez des questions, nous sommes à votre écoute. |