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Custom Color Set
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66,489 Verified Client Reviews |
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Not close to the desired colorI was quite excited to try this out. I picked Darkest Brown Intense Pearl. My few gray hairs are almost covered but the color is about the same as my natural, though you might catch a touch of auburn now. No violet undertones at all. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThe colour has faded very quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Dark blonde color, just made my hair darker....I ordered a dark blonde....my roots are my natural brown color and my ends are already a dark blonde. I did a test strip and this did nothing but make my dark blonde DARKER to match my roots, which is not what i ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShaye- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Too darksomeone was meant to call me back but they did not..to discuss colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Loved the product but didn’t cover greys.I loved the products, the color and thorough instructions. Just disappointed that It didn’t cover my greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorDid not color my gray hair and color only lasted as long as Store bought hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Way too darkThis was a correction to a previous color... This was worse as it made my color way to dark and didn’t cover my grays! 2 rounds and still not working... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDomenica- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
ColourEverything is very good except the freedom of choosing the colour. If I set it once and if I am not happy I can't change it for the next order.This is a problem for me, because I like changing colours often. I didn't fined any colour catalogue. I contacted e Salon, but no answer so far. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair gone wrong,/part 2 love itI'm very disappointed in the end colour..followed instructions, but the colour looked grey once in for 22 mins.. So I washed it. The roots were quite orange. Look I did not want. After I applied custom purple shampoo to remove orange in hair..left on 15 minutes..washed it.. Once dry colour is perfect for me.. So I think I would try your colour again But happy with delivery.and customer service was spot on Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Nice packaging and color but...The concept is great. The packaging is nice. My color was a good match. However, my color barely covered my grays for 2 weeks, and I don’t have tons of gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodi- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |