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Custom Color Set
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66,489 Verified Client Reviews |
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Wrong colorWas supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out. UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed opinionI received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion. On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI was very clear explaining the color ive had for years. Red. The color i received turned my hair brown. Then i just realized already they biilled me 40 more dollars for one treatment to color roots. Its not even been a month since the fiirst order. Why 40.00. Im on ssi. I didnt know it keeps billing and sending. I cant afford this exoecially when i wont use the wrong color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Very disappointed in timing of my order.I was leaving on vacation and my order was for May 27 didn’t ship until June 2. Very disappointed I wasn’t leaving until the 5th. Should have been plenty of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We’re truly sorry that our color did not make it to your on time as usual. We take our clients' feedback to heart and continue to improve our products each and every day. |
Not even close to the right colourI was really excited to try this service and ordered a lovely copper Auburn colour,very similar to my childhood colour. I sent photos of my current hair colour and of exactly what I wanted. What I got was nowhere near. It's not even close. It's about 3 shades to dark at least and isn't even the right tone. I'm so so disappointed. My hair is also SO dry that I am going to have to pay a salon when I can to get it fixed. I will definitely not be recommending this to my groups. My long hair is totally ruined and I have tried unsuccessfully to contact the company for the last 4 days. They are not replying to any of my messages 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Though it was good at firstI thought this was good at first I have a lot of grey and white roots and at first I thought this covered well. Unfortunately the colour is fading at a fast rate. I certainly got a far better ware time going to the hairdressers. However I am aware that this could be my application fault as well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
didn’t receivemy credit card was charged but i still haven’t received my color and I need it badly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI’m canceling my subscription because I don’t like the color. When the first order came I didn’t have time to use it before the next one came so I didn’t know the color was wrong. Now I’m stuck with 2 boxes that I will use but with a color I’m not happy with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is almost BLACKI hate it! Please send a color remover ASAP. And instructions how to fix the mess Thank you, please hurry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even.Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even. What do I do? I'm going to have to go to a salon and get this fixed. Just a horrible color for me, I'm not a redhead at all and now I'm sitting here with red hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |