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Custom Color Set
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66,516 Verified Client Reviews |
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Color setUsed this color set today with okay results. I chose Blue Black, but unfortunately it came out soft black with no blue at all. I was pretty disappointed; however, I am grateful for this company during the pandemic, unable to reach my colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Can't get through to talk to someone about my colorI have been trying to submit questions about the color I recieved since my former hairstylist only recently shared my color information with me. I want to talk to an expert at eSalon and compare whether what I was sent is close to what I want to match. The website has no call number and the form for requesting help does not complete the submittal. So far, this is not boding well for me keeping the service -- it is just a simple question. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMickie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expected, very disappointedBefore the pandemic I used to do all over blonde highlights with a cool undertone in a salon. Each visit was like $200-250. It’s very hard to keep up the blonde when the salons are closed so I bought an ammonia free box dye at Target and colored my hair in a dark blonde neutral shade. It actually turned out really nicely so I did it again about a month later. And then I started seeing all these ads about custom salon quality hair color services. So I decided to try esalon. I’ve chosen dark ash blonde shade and sent them a photo along with detailed description of my previous color and hair goals. The order was delayed by about 10 days but that was not a big deal. It arrived in a nice box and clear instructions. I have to say I read all the instructions and followed it to a t! Well, first of all, the ammonia smell was unbearable and I thought I’m going to collapse! When I washed and dried my hair I was so upset! I had orange brassy roots and the length was much lighter and warmer than what I expected. It was supposed to be a dark ash blonde! Well it was far from it. I had to research my options how to cover up this mess. I bought a color depositing deep conditioner in light brown and purple to counteract those brassy roots and cover light yellow blonde on the length. That was an additional $60 but it looks decent now. I wish I just bought one of those ammonia free natural box dyes and saved my hair from damage, disappointment and more expense. I wish I could attach a before and after phot. I would not recommend it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hey coverage so soToo brassy, not enough grey coverage. Would like to deepen the shade possibly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
customer service is horriblewanted to find out what color was shipped they never answered only offered to ship it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pearl goldenMy colour went on really nicely with a pink glow to it. Since I had blonde on the mid and ends and my natural brown on my roots the colour didn't take well to my roots. This resulted in my roots being a dark blonde color and the mid and roots being dark blonde with a pink colouring to it. I had to get another colour from a friend who is a hairdresser to fix this as my hair was two colours. I feel maybe there could be more explanation as to the tones of the different colours when looking for the perfect colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover grayMaybe I need darker color or leave in longer but didn’t completely cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan B. - we appreciate your feedback and apologize for not meeting your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Overall So So...The color set is the same as the rest. I did not like the color I received because it was too dark. My overall experience was great because my husband colored my hair (although he did not like the overall dark hair color). He never would have helped if it were not for having to stay indoors. The color itself looked nice for black, but not my color. I normally go to Gene Juarez to get my hair colored, or touch up with a Semi-permanent. I thought this might be something I can do at home since going out is not possible at this time. I requested a color adjustment today. I actually logged on to cancel, but I’ll see what happens with my request. I received a second kit before I thought about making a color adjustment. Don’t plan on using. Ordered a Clove color Semi-permanent hair color from Amazon yesterday. I’ll give it one more try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSRW- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorMy only issues I wish there was more gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila D. - We appreciate your feedback, and we are sorry to hear that you were not happy with your gray coverage. Since our Color Team could discuss it with you, let us know if you need anything else. Thank you for your patience. |
Bad Instructions, Bad ColorFirst attempt at home root color after years of salon visits. Carefully ordered color (dark brown with gold). Order info online specifically said to avoid applying to already colored ends because it would make them too dark. But then printed insert included with dye said that it was necessary to massage color through to ends for 3 minutes and that it was critical NOT to skip this step. Welp I paid a premium for custom color, I thought. Massaging through to ends must be a custom instruction too? Nope! I now have brown roots with jet black ends. A summer of ponytails for me until I can get a professional to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |