Bilingual Spanish English Customer Service Representative

Who we are.

We are a radical team of engineers, coders, technicians, creatives, and colorists coming together to craft a completely personalized hair color and hair care experience—all while empowering folks to be experts at home.

eSalon is an LA-based beauty brand, creating custom home hair color from scratch for each one of our clients. We've are a 10x winner of Allure's Best Hair Color, and we've custom crafted over 310,000 unique color variations so far.

We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing client base. We're looking for compassionate and persuasive individuals who have an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn, as well as gather client insights about our products, services, and customer satisfaction. This is a remote, full time position and you must have availability to work a consistent schedule, Monday through Friday, 8AM-5PM PST. Hourly rate is $18 / hour with occasional overtime.

Responsibilities

Provide customer service via phone, email, and chat.
Use consultative sales skills to assess client goals, educate them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service.
Maintain a satisfactory level of productivity and customer satisfaction. Meet and exceed individual goals.
Retain clients in accordance with company requirements and customer needs.
Document client interactions accurately.
Communicate ongoing retention activity and progress.
Reply to clients and reviews through Social Media.
Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.

Qualifications

Excellent written and oral communication with native level fluency in English and Spanish.
1+ years customer service or call center experience (preferably with an emphasis on retention sales).
Experience selling in a solution or service environment with top notch phone presentation skills.
Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
Must be organized, self-motivated, driven, and have an appetite to succeed.
Consistent track record of retaining a high percentage of clients.
Excellent writing skills.
Stable work history.
Must have a stable internet speed of at least 50MB.
Highly motivated & energetic.
Experience with Zendesk a plus.
Flexible and able to thrive in fast paced, high growth environment.
Must be available Monday - Friday, 8AM-5PM PST.
Must be based in the United States.
Must be authorized to work in the US for any employer.

Benefits

Medical, dental, vision and life insurance plans
401K Plan
15 days of Paid Time Off + 12 company holidays
Complimentary color services and products

Authentic work / life balance
Rewarding culture and supportive team environment
Fully remote position

eSalon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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