QA QC Manager

El Segundo, CA

Who we are.

We are a radical team of engineers, coders, technicians, creatives, and colorists coming together to craft a completely personalized hair color and hair care experience—all while empowering folks to be experts at home.

eSalon is the leader in personalized hair color and hair care, committed to delivering high-quality products that empower our customers to feel their best. We believe in innovation, excellence, and the importance of quality every step of the way.

We are looking for an experienced Quality Assurance / Quality Control (QA/QC) Manager to oversee its QC Lab and Technicians. This position is responsible for oversight of cGMP operations to ensure that products are tested to comply with the requirements of regulatory filings and eliminate risk. The ideal candidate has a strong attention to detail to ensure our products meet the highest standards of quality, safety, and performance, aligning with eSalon’s commitment to excellence. This position will require you to work Monday - Friday from our El Segundo Headquarters and reports to the VP of R&D.

Responsibilities

Directly oversee QC practices and QC Team.
Provide direction to members of the Quality Control Laboratories performing analytical testing of raw materials, in-process products, final products pre-release and stability testing for all current products based upon sound scientific practice and general laboratory and company policies.
Mentor, lead and manage direct reports.
Coordinate operations within the lab to ensure materials and products are tested, reviewed and approved within the accepted time frames.
Follow all SOP’s, cGMPs, and other protocols as they pertain to Quality and Compounding.
Interpret data, identify adverse trends, and provide strategic resolution to technical issues.
Ensure scientific and compliance-based suitability of analytical methods used for testing materials and products.
Review, author, and edit documents, including deviations, change control requests, SOPs, test methods, analytical investigations, and laboratory test plans and related technical reports.
Communicate with contract manufacturers regarding product quality and assume responsibility for acceptance or rejection of manufacturing samples.
Provide effective planning for QC Lab to include required resources and the maintenance & communication of cycle times.
Ensure investigations related to unexpected results or invalids are performed thoroughly, appropriately and on-time to identify root causes or potential root causes and prevent recurrence.
Setup microbiological testing in-house for water, bulk, and finished goods.
Support QA/QC during audits.
Stay up to date on industry regulations, trends, and best practices.
Other duties as assigned.

Qualifications

BA / BS degree
3+ years of experience in a Quality Control / Quality Assurance or manufacturing role within a cGMP environment; or equivalent combination of experience, training and/or education.
Previous experience in a cosmetic or OTC environment preferred.
1+ years effectively managing direct report(s).
Strong verbal communication, proficient in technical writing, and excellent interpersonal skills are required.
Ability to lead an analytical team in accordance with regulatory guidelines.
Demonstrated knowledge and experience in cGMP manufacturing.
Demonstrated knowledge and experience in analytical method development and validations.
Exhibit flexibility, open-mindedness, and adaptability to changing environments.

Benefits

Medical, dental, vision and life insurance plans
401K Plan
15 days of Paid Time Off + 12 company holidays
Stocked kitchen

Employee Assistance Program
Casual work environment
Complimentary salon services and products
Authentic work / life balance

eSalon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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