Online Bilingual Colorist Spanish English

Who we are.

We are a radical team of engineers, coders, technicians, creatives, and colorists coming together to craft a completely personalized hair color and hair care experience—all while empowering folks to be experts at home.

eSalon is an LA-based beauty brand that creates custom home hair color from scratch. We've won Best Home Hair Color by Allure Magazine 8X, and crafted over 310,000 unique color variations so far.

We are hiring Licensed Cosmetologists who are fluent in English and Spanish to join our Customer Service Team. This is not a traditional salon job. eSalon offers the best of both worlds; a creative outlet to help clients achieve their hair color goals and the stability of a 40 hour per week schedule working from home.

As a Bilingual Colorist for eSalon, you will offer consultations, create custom formulations and provide tips and tricks to help our English and Spanish speaking client base achieve salon quality results in the comfort of their own home. Custom color kits then get shipped out directly to the client from our Production Facility in Los Angeles. This is a fully remote position, so fast internet and a work from home set up is required. You will report to the US Color Manager.

Responsibilities

80% of your time will be providing hair color consultations and customer service in a call center environment via phone or email in English and Spanish
20% of your time will be overseeing and creating hair color formulations via the computer
Match clients' desired hair color and expectations to encourage repeat orders and/or rebooking
Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
Demonstrate critical thinking by fully analyzing clients’ objectives and concerns and providing appropriate solutions
Be a team player with an entrepreneurial spirit
Show openness to new ideas; listen to others and objectively consider other ideas and opinions
Collaborate with other departments and seek further advice and guidance when required
Other duties as assigned

Qualifications

Current valid Cosmetology License
In depth understanding of color formulation and theory
Excellent verbal and writing skills with good grammar in English and Spanish
Positive attitude, highly motivated, flexible and energetic
Aptitude for selling and cross-selling
Ability to follow directions
Must be available for a full time, Monday - Friday, 40 hour per week schedule.
Reliable set up to work remotely, including strong internet connection

Benefits

$20 / Hour
Medical, dental, vision and life insurance plans
401K Plan
15 days of Paid Time Off + 12 company holidays

Casual work environment
Complimentary color services and products
Authentic work / life balance
Fully remote position

eSalon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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