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1,847 Comentarios de clientes |
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Not that greatNot really as good as I thought it was gonna be 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandice - We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
my hair felt greasyper the directions use 1 to 2 pumps. First time did 2 pumps but made my hair feel greasy. Dropped down to 1 pump, but still made my hair feel greasy. Product not for me. 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn't Order ThisThis was added to my order without my permission 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerii - Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So So OilI tried this with high anticipation. Unfortunately, it did not work as well on my hair as the Oi Oil I have been using for the last couple of years. I will be going back to the Oi Oil. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChar - We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
GreasyI would have preferred a shine product you spray on. I asked the girl on phone if she had a shine product and she said yes, so I added it on. I do not use it after trying it a couple of time. Not a good purchase for me. 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We're truly sorry that our (product) did not provide Shine Silk that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Glossy Already There!Shine Silk feels nice but I didn’t notice an increased amount of shine, most likely because my color kit gives me all the shine my hair can have. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not worth itDoes not help 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargie - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good for dry endsI find this product to be good but nothing unique about it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristie - We’re truly sorry that our Shine Silk did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
I cannot read any of the instructions writtenInstructions need to be Larger haven’t even opened it I cannot use it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKandra - We're truly sorry that our Shine Silk instructions were not clear and legible. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Just made my hair limp and greasyThis product either didn't work at all if I put a tiny bit, or made my hair greasy if I used a little more to try to put some shine. It actually seemed to make my hair either more fly away and frizzy, or limp and gross. Definitely do not recommend for naturally curly, fine hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No directionsI actually have not used it as it did not come with any directions other than what is on the bottle and that is so small, it is unreadable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - Thank you for your feedback! We have reached out via email with more information to assist you. Our instructions for each product can be found on the product page on the website as well. Please let us know if you need further assistance! |
Don’t know what I was expectingI followed the instructions and didn’t see any extra shine on my hair. The only difference was that my hair felt greasy. Not shiny. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren B. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Shine Silk did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Shiny hairHair stays smart and shiny. Only reason not attaching picture is hair really needs a shape and goes a little wild unless go for a walk with hat on to take it. Love my e salon colours etc. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue J - Thank you for your feedback. We're truly sorry that our Shine Silk did not meet up to your expectation, however we are very pleased to know that you love the personalized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you taking the time to try it out, and to share your experience with us. Please let us know if there is anything else we can do to help! |
Damaged packagingIt arrived with the lid slightly ajar. This caused 3/4 of the product to spill out into the package. I haven’t used it because it’s a mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We are so sorry to hear that your Shine Silk arrived damaged. We have sent you a message letting you know the next steps and please let us know if you need further assistance! |
DisappointingBasically, this is the same stuff that you can get at CVS, but at a much higher price. It is just a taming oil. Nothing special. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeidre- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
GreatHonestly it is a great product but the information on the bottle is so small and. light colored I can not feel th 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne- We’re truly sorry that the information on our Shine Silk did was hard to read. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
It is too greasy and mats down my hairToo greasy and mats hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Does nothingThis product does nothing for my hair in fact it makes it frizzier. I also ordered one only and took it off my next month order but I got it again! I emailed eSalon and they have done nothing ... I’m done w eSalon and will go elsewhere! Too bad, I really liked the color but if they cannot reimburse me directly to my bank account instead they want to keep it in their account for me to use it with their products. NO! I’m done ! Goodbye eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVionette- We're truly sorry that our Shine Silk did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not for meThis isn't for folks with fine, straight hair. Super greasy. Won't use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusanna- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Good, not great.This serum is okay but I have used others that smell and perform better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita- We're truly sorry that our Shine Silk did meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Okay but........I quite like this product and it does help to manage and control my hair but this is at the cost of the texture and feel of it. My hair feels harsh and very, very thick. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We're truly sorry that our Shine Silk left your hair feeling harsh and thick. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Shine silkWas hoping it made more of a shine rather made hair a bit to oily 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLevenna- We're truly sorry that our Shine Silk did not provide the shine that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not receive itDid not receive it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberley- I’m so sorry to hear that your Shine Silk did not arrive with your order! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ooops too much!Careful... a little goes a loooong way. One or two drops emulsified in your hand with Universal Leave In conditioner is plenty for soft and shiny. Too much and it looks greasy. Best for thicker hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not shippedDid not receive 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Noch nicht erhaltenLeider habe ich die Ware noch nicht erhalten, daher kann ich diese auch noch nicht bewerten 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra Nikola M. - Vielen Dank für Ihr Feedback. Wir hoffen, dass Sie in Zukunft die Möglichkeit haben, unser Shine Silk zu verwenden. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Wir hoffen, dass wir Ihnen auch weiterhin dabei können, Ihre Farbträume zu verwirklichen! |
Too heavy for fine hairDidn't like this product at all. My hair is fine but has dry ends. All this did was make my hair lank even though I tried just using a tiny amounts on the ends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise B- Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Shine Silk. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
ShineGood for updo not so good for thin fine hair . Too oily . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmelia- We're truly sorry that our Shine Silk did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
SerumIt made my hair feel limp sorry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra K. - Thank you for taking the time to share your feedback with us! We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, so we hope to work with you to find a product that will better suit your needs. Please keep your eye out for an email from us. |
EnttäuschungHabe mir von diesem Glanzserum mehr versprochen. Meine Haare wirkten nach der Anwendung fettig und keineswegs glänzend? Eine Verbesserung konnte ich bei mir nicht feststellen. Für diesen Preis habe ich mehr erwartet, würde es nicht wieder kaufen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabriele T. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Shine Silk nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
ReviewIt smells good but is simply USELESS 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't work as promisedDoesn't make any difference 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJolene - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
To Heavy for Fine HairI have fine and very porous hair and this left my hair feeling greasy very easily. I tried with just one squirt and kept it to my ends and still it made my clean hair look dirty instantly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We're truly sorry that our Shine Silk did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not very lasting...So so nothing to write home about. Unfortunately they sent a second time so now stuck with two bottles. I didn’t realize I was setting up for multiple times. I won’t let that happen again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We're truly sorry that our Shine Silk did not provide smoothing that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DéçuProduits pas l’effets inscrits 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinne N. - Merci de nous avoir contactés. Nous sommes désolés d’apprendre que notre Shine Silk n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation. Vous retrouverez plus de détails dans l’e-mail envoyé. |
MmmmCan't say I noticed a lot of difference after using Shine Silk. Won't purchase again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather H. - We're so sorry that our Shine Silk did not work for you. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Trop grasRend les chevaux trop gras et terne 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValeria A. - Nous sommes sincèrement désolés d'apprendre que vous ayez été déçue de notre Shine Silk. Vos commentaires sont très importants pour nous et nous permettent de faire le nécessaire afin d'améliorer nos produits. Encore merci d'avoir partagé votre expérience avec nous. |
I wanted to like Shine Silk but it’s not a good choice for my hair.My hair tends to be dry so I thought Shine Silk with Argon Oil would be a good choice for me. I tried it on two occasions and followed directions. Unfortunately I found it weighed my hair down or something and I did not like the way it looked till I washed it again. I’m sure that this product would work better for someone with thicker hair than mine which is why I am giving it 3 stars. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ShineI don’t see that this is doing anything 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie- We’re truly sorry that our Shine Silk did provide the shine and texture that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice hair oilI use a few pumps on my ends after I towel-dry my hair. Gives the hair a nice shine and bounce. Only con is that the product size is minuscule... 1 oz for $18 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica- We're so happy to hear that you're enjoying our Shine Silk! We truly value your feedback and look forward to hearing from you again in the future. |
Shine, not!This product did nothing for shine or frizz. Didn’t work on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherri- We're truly sorry that our Shine Silk did not provide the shine or moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ShineNot what I expected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
makes my hair dryI am no longer using this as I noticed my hair gets dry from this product. This product is not for me. not sure if I can return it or get credit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKalpana- We're truly sorry that our Shine Silk did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Nicht zufriedenstellendMöglicherweise für mein Haar, welches sehr dünn ist, nicht geeignet ! Kann aber auch den versprochenen Glanz nicht feststellen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrista A.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
did not give my hair a shineI used as directed nothing happed. so I will not buy again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariam - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair still a fizz ballDoesn’t work for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertossandra H. - Thank you for your feedback. We apologize that our Shine Silk has not given you the best experience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Not goodAdded no shine 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCJ - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not all it’s cracked up to beIt’s gummy and really didn’t make my hair all that shiny at all. I was disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We're truly sorry that our Shine Silk did not provide the shinethat you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
OilToo heavy for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Shine silkEnthält leider Silikone, das will ich nicht in meinen Haaren. Würde gerne sämtliche Inhaltsstoffe vor dem Kauf wissen 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInge G. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Shine Silk nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
3 starsDon't feel it was as good as they said. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We're truly sorry that our Shine Silk did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Great but...I love it but have only been able to use it 2-3 times because the pump doesn't work. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - We're truly sorry that our Shine Silk was defective. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
A little too heavyNot as much silk as other brands I’ve used. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We're truly sorry that our Shine Silk did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Nothing Special HereMaybe this doesn’t work so well with natural 4C hair. I didn’t notice anything much. I shan’t be repurchasing this item. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
NEVER GOT ITNever got it after 2 months. What i got was the kit. If thats all im getting this is a rip off because i paid 170 dollars for shampoos and things. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryrenis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shine SilkDoes work to give your hair that boost of shine. The only thing is it doesn’t seem to last too long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina -We're truly sorry that our Shine Silk did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Was too rich for my particular hairI have very fine hair and this was too rich and heavy for my hair. While it made it nice and soft, I found my hair flat and hard to style. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan- We're truly sorry that our Shine Silk was heavier than you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Very oilyI’ve used just a dab of this on the wet hair but left my hair a bit too oily 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIna - We're truly sorry that our Shine Silk did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Loaded with silicone. Not curl friendlyNot a curl friendly product. 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine- We're truly sorry that our Shine Silk did not perform as expected on your curly hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Too stickyUse with caution ... sticky 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosemary - We apologize for the delay in response to your review and we’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Way too heavyMy hair is very fine and thin. This product was way too heavy for my hair & I ended up gifting it to a friend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbieJo - We apologize for the delay in response to your review and we thank you for the feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Does provide shine. Does flatten fine hair.Does provide shine but does flatten hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancine H. - We're truly sorry that our Shine Silk did not work for you. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Absent de ma commandeDésolé mais ce produit était absent de ma commande, donc je n'ai pas d'avis ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabelle - Nous sommes désolés pour cet inconvénient et nous vous remercions de nous avoir informés. Nous vous avons envoyé un email afin de vous assister davantage. Merci de votre patience ! |
AgréableMais bemole rien en français ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie - Nous sommes désolés pour cet inconvénient. Si cela peut vous aider, vous trouverez toute information sur le produit sur votre compte, en français ! |
Only Used OnceTo be fair, I've only used this product once but it didn't give me the shine I had hoped for. My hair is very fine and thin. It is also thinning more with age. I only used a small amount, about a half tsp, thinking I would get shine without weighing it down. The end result was that it didn't really do anything. I'm hoping for better results with continued use but initially, I'm disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura O. - We're truly sorry that our Shine Silk did not provide the shine you expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
not for memy hair is naturally shiny so this made it appear unnatural and oily 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa O. - Thank you for your feedback. We apologize for the unsatisfactory experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
OilyMakes my hair greasy. I must be using too much! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia C. - Thank you for your feedback. We are sorry to hear that our Shine Silk made your hair look greasy. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
do not likeI do not like the shine silk. i would like to return but can't find anything on your site to return. i feel that this product makes my hair feel unclean. I put it on after shampooing my hair then dried my hair, and it makes my hair feel like too much product is in my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We're truly sorry that our Shine Silk did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wasn't ImpressedI had another product I used before I colored my hair that I liked. I wasn't sure it would be safe now that I colored my hair and decided to try this. I didn't get the same results. I've found out the other product is safe and went back to it. 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Shine awayI like the product but wish it was in a spray bottle. Most of the product ends up on my hands instead of my hair. 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for your feedback. We apologize for the less than perfect experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too ThickI don’t care for this. It’s too heavy and I prefer a spray product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarole J. - Thank you for sharing your feedback with us. We are sorry that our Shine Silk didn't meet your expectations. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Please keep your eye out for an email from us for your next steps! Your eSalon Team |
Déception pour ce sérumCe produit ne fait pas briller il rend les cheveux poisseux ! 6 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartine - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Shine Silk. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
DisappointingDid not work on my hair other than to leave it looking greasy. Very disappointed 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison - We're truly sorry that our Shine Silk did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details |
Shine silkIt is a little to oily for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Its okI personally don't like using it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Shine silkMakes my hair look oily, didn't like it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Plop, plop.The product doesn't spray, it just plops in a small circle on head and leaves oily circles on my hair and doesnt blend when I brush. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Jury still out on this productNot certain if it’s something I actually need... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not greatVery greasy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Shine SilkSo I tried the shine silk, but it didn’t seem any different then my drug store version and it costs more. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTraci - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
100% guaranteed UNSATISFIED CUSTOMERI was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL! From a 100% GUARANTEED UNSATISFIED CUSTOMER Amanda Satison 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shine SilkI didn’t find that this did much of anything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Thought it was a mistThis is a lotion not a mist so makes my thin fine hair too heavy and sticky. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Had high expectationsI was hoping this would really be something but in actuality, I have better results with Palmer’s Coconut Oil Hair Polisher Serum. I get 6fl. Oz for a fraction of the price I paid for Shine Silk which is only 1 fl oz. Sorry but this purchase was a fail 🙁 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Still reviewingIt goes on smoothly, however, if you have frizzy hair you will require more than just a squirt. It is not heavy or greasy. So depending on the type of hair you have, determines the outcome of the product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillian - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience with our Shine Silk. We look forward to hearing more of your feedback in the future! |
NahI’ll stick to my Moroccan oil. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
shine silkmakes your hair oily 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherrySue - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Shine silkDidn’t do much for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcia - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
NEVER GOT IT!I paid, in person, for this Shine Silk spray on April 16, when I was at the ESalon bldg getting my hair colored. I NEVER received the product! The stylist who did my hair ( very nicely, I might add) collected the $$$ for the service and this product, but did not tell me how I would get the Shine Silk. She immediatly had another client after me, so I did not want to bother her. I assumed the product would be at the front desk when I left, as is the case in full~service salons where I have gone many times before. But, no...the nice "new girl" at the desk didn't know anything about it, but thought it would be included with my next color order, (in 4 weeks)! I called when I got my next hair color order, and the Silk Shine was not in the box. This time, I was told it had been on back order for several weeks! (I think they should have told me that when I was there, and PAID for the product!) I patiently waited another couple of weeks and still no product, No follow up. I wrote an email detailing all of this, about a week ago...NO RESPONSE, NO Shine Silk! NOW they want me to review the product?!? Ahhhh, Nope! Instead, I am canceling my monthly color order, and will find a company that is more responsive and pays attention to small details like this issue! Too bad, too, as in Jan/Feb, when I bought my 1st color and Many other products from them, I asked specific questions, and they were very nice and responsive. I even had a colorist call me in March,(I think,) to answer some of my (emailed) questions about coloring, while possibly letting my hair go gray! And, I really like their color and especially shampoo and conditioner products. This is NOT about the $18.00 I paid for the product that was not there, but the customer service and follow~up that was not there! :( 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - Thank you for your feedback and apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ShineDidn't work any better than anything else I tried. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelinda - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nice ProductNice Product. But very small amount for the price. You get maybe 7 uses out of it. The bottle looks large , the walls of it are extremely thick and very small well inside. I won't pay that price for a weeks worth of product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly - Thank you for your feedback. We're sorry to hear you're disappointed with the size of our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Does not leave a clean feelMy hair is coarse and frizzy. I used this product on semi-dry hair to style and flatten, but it does not do that unless I use more than recommended and it makes my hair feel dirty. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaye - We're truly sorry that our Shine Silk did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the results I wantedI'm sure this would be a good product for someone with a lot of hair but it just left my fine hair feeling and looking greasy. It did not live up to my expectations 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We're truly sorry that our Shine Silk did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not badSmells great. If you use to much it can get oily fast. But overall not a bad product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuky - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Combine for optimal shineFor best results, as shown by my stylist, this treatment oil is best used along in combination with another styling product, such as the In Perfect Form hair styling lotion. On its own, it is not as effective and tends to weigh down a bit heavily on thin hair, such as mine, and makes it appear a tad oily. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelynne - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too much for fine hairI was truly hoping this would shine my hair without weighing it down , this one disappointed . I guess with fine hair there are just some products that won’t work well . Shines well but looks flat & greasy, for me it’s not a winner 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Cameo MistI dont like the spray, as it gets on my skin, I have trouble with its overspray. Feels sticky and does not dry completely, gets on my hand if I touch my hair, even after 30 minutes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Shine Silk left an odd smell on my hairShine Silk did leave a shine on my hair, but it became slightly greasy and left an odd smell on my hair. I won't be ordering it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wouldn't buy againWas not very impressed with product have used better and a lot cheaper didn't notice any difference in shine or texture wont buy again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We're truly sorry that our Shine Silk did not provide the shine you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn’t like itIt made my hair dull and no volume. Sorry 😐 this is probably only good when i don’t want to style my hair. Because when I apply it doesn’t give any volume to my hair it looks dead. I want something that when I apply it’s shiny and it will give volume to my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFelicitas - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |