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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Margaret - We're sorry to hear that you were disappointed by your experience with our Big Love Color Care Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Teresa W.
agosto 24, 2017
Didn't see much of a difference
PUBLICADO POR:
Teresa W.
agosto 24, 2017
Shampoo not that different from other shampoos.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Teresa - We're sorry to hear that you were disappointed by your experience with our Big Love Color Care Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Odilia L.
agosto 17, 2017
Wanted to love it
PUBLICADO POR:
Odilia L.
agosto 17, 2017
The bottle is tiny and didn't last very long. It also takes several pumps to get the desired amount. Wanted to love it. I did love the smell though.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Odilia- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa C.
agosto 13, 2017
Pump
PUBLICADO POR:
Melissa C.
agosto 13, 2017
Hard to pump
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bernadette P.
julio 30, 2017
Hate the pump!
PUBLICADO POR:
Bernadette P.
julio 30, 2017
Need way more shampoo to get a lather than what comes out with one pump. Product overpriced for the amount of shampoos you get for $15. Need more than other color protectant volume shampoos. How about a bigger bottle and a flip top?
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Bernadette - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Cathy C.
julio 17, 2017
it was ok
PUBLICADO POR:
Cathy C.
julio 17, 2017
nothing special
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Cathy- We're sorry you didn't fall in love with Big Love Volumizing Shampoo. We're happy to give you a credit so you can try something else more suitable to your needs. Check your email for more information.
PUBLICADO POR:
Lisa H.
julio 12, 2017
Feel
PUBLICADO POR:
Lisa H.
julio 12, 2017
Feels like I need to use alot to cover my hair and I have very short hair.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Lisa - We're truly sorry that our Big Love did not did not did not meet your expectations. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Sheila P.
junio 13, 2017
Not for me
PUBLICADO POR:
Sheila P.
junio 13, 2017
This nrought my neck up in a raised rash which was very itchy. Sadly cannot use it
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sheila - We're sorry to hear you had a reaction that could've been caused by our Big Love Volumizing Shampoo. We've added a credit to your account in the amount of your purchase. Look for our email for more information.
PUBLICADO POR:
Withers J.
junio 2, 2017
shampoo
PUBLICADO POR:
Withers J.
junio 2, 2017
This was a big disappointment I hated it doesn't give volume at all
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Withers - We're sorry to hear you were disappointed with our Big Love Volumzining Shampoo. Per our Satisfaction Guarantee, we've added a credit to your account so you can try something else. Look for our follow-up email for more information.
PUBLICADO POR:
Linda M S.
mayo 23, 2017
Big love shampoo
PUBLICADO POR:
Linda M S.
mayo 23, 2017
Disappointed would not purchase again. Did not see any advantage in my hair and the smell was not as pleasant as I would have expected
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Linda - We're sorry to hear that you were disappointed by your experience with our Big Love Volumizing Shampoo. . Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Roxann C.
mayo 10, 2017
It was just okay.
PUBLICADO POR:
Roxann C.
mayo 10, 2017
Shampoo had a lovely fragrance but it was nothing special with volume; just clean. I can get as much volume with less expensive shampoo that isn't made to promote volume.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Roxann - We're sorry to hear our Bog Love Volumizing Shampoo wasn't volumizing enough for you. We have plenty of other volumizing products from spray to mousse that might help you get the style you're looking for. We've added a credit to your account in the amount of your purchase so you can try something else. Look for our email for more information.
PUBLICADO POR:
Quadena R.
mayo 1, 2017
Great volume
PUBLICADO POR:
Quadena R.
mayo 1, 2017
The shampoo gives great volume but its a odd shampoo. It dont lather well. Plus mine was sticky. Not sure if its supposed to be.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Quadena - Our Big Love Volumizing Shampoo is sulfate-free and great for colored hair. Many shampoos use sulfates to cause a foamy lather; however, these chemicals also strip the hair of color and moisture. If you need extra lather to cleanse your locks, simply add some water to your hair after applying the shampoo and massage into your scalp. We hope this information has been helpful!
PUBLICADO POR:
Janice M.
abril 26, 2017
Didn't like shampoo
PUBLICADO POR:
Janice M.
abril 26, 2017
Made my hair very heavy no matter how much I rinsed it out. It had no volume at all even with light mousse and a blow dry. I said my hair was very fine and this shampoo was extremely heavy.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Janice - We're sorry your hair was too fine for our Big Love Volumizing Shampoo. We've added a credit so you can try some of our other volumizing products with better luck. Look for our follow-up email with more info.
PUBLICADO POR:
Lynn R.
abril 21, 2017
GREAT PACKAGING
PUBLICADO POR:
Lynn R.
abril 21, 2017
Right size, attractive and practicable, but product left hair a little heavy and unnatural
Didn't hate it, just preferred my previous brand
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Lynn- Because you felt our Big Love didn't provide the texture you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Vickie B.
abril 20, 2017
Too heavy
PUBLICADO POR:
Vickie B.
abril 20, 2017
Too heavy for my fine hair.. leaves it lifeless and feeling somewhat dirty
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Vickie- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
tiffany C.
abril 19, 2017
Not impressed
PUBLICADO POR:
tiffany C.
abril 19, 2017
I've used this shampoo for almost two weeks and I'm not loving it. I know sulfate free products are hard to lather, but the ones I've used lately all lather really well except for this one. I need a lather. After using each time my hair has felt like straw. Of course I use conditioner afterward which fixes the problem, but I hate that feeling before I condition. Also, after blow drying, my hair still felt dirty and greasy and not volumized at all. This was every time. I finally realized it had to be the shampoo. I had to use a clarifying shampoo to get rid of the build up that is caused. I won't repurchase and I'll have to quit using it. Sucks because I hate wasting product. I did like the conditioner though.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Tiffany - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Anastasia K.
abril 18, 2017
Hard to Pump
PUBLICADO POR:
Anastasia K.
abril 18, 2017
so this is supposed to pump up the volume - maybe it does but i do know it makes my hair a bit frizzy -
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Anastasia - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
tonya P.
abril 14, 2017
Disappointed
PUBLICADO POR:
tonya P.
abril 14, 2017
It took way too much effort to get the pump to work. Not impressed with the way it made my hair feel.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Tonya - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Holly B.
abril 12, 2017
Not in Love
PUBLICADO POR:
Holly B.
abril 12, 2017
The Color Care is great, but the volume is lacking.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Holly - We're sorry to hear our Big Love Volumizing Shampoo didn't provide you with the volume you were looking for. Per our Satisfaction Guarantee, we've added a credit to your account in the amount of your purchase. Look for our follow-up email for more information!
PUBLICADO POR:
Cheryl C.
abril 11, 2017
Shampoo
PUBLICADO POR:
Cheryl C.
abril 11, 2017
Don't really care for this
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Cheryl - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Shampoo. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
mary M.
abril 2, 2017
Big Love shampoo
PUBLICADO POR:
mary M.
abril 2, 2017
I waited along time to get this product and was not satisfied with it. I couldn't get the pump to work on either bottle, very dissatisfied. Won't order again!
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Mary- We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Linda H.
marzo 31, 2017
did not give hair any body
PUBLICADO POR:
Linda H.
marzo 31, 2017
I would not recommend it
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Linda - We’re sorry that you were disappointed by the results. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the cost of the prodcut, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
susan L.
marzo 29, 2017
shampoo
PUBLICADO POR:
susan L.
marzo 29, 2017
Not real sure about this shampoo, if it is frizzing my hair! I was using pureology, still using pureology to condition. My hair is really dry, only was it 2 times a week, don't use a lot of spray, but do use curling iron,daily.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Susan - We're sorry to hear that you were disappointed by your experience with our Sleek Dreams. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Christina L.
marzo 27, 2017
Soso
PUBLICADO POR:
Christina L.
marzo 27, 2017
Works good but hair really didn't feel clean
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Christina - We're sorry to hear that you were disappointed by your experience with our Get Heated. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Bridget
marzo 12, 2017
Not for me
PUBLICADO POR:
Bridget
marzo 12, 2017
I have thin hair and this was too heavy for my hair and it also seem to fade my color faster than usual.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Bridget - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Zentina L
marzo 9, 2017
Cotten
PUBLICADO POR:
Zentina L
marzo 9, 2017
This does give volume my only problem with this item is that it leaves my hair feeling like cotton. I just don;t like the feel.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Zentina - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling like cotton. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Rita P.
marzo 9, 2017
Straw hair - not good
PUBLICADO POR:
Rita P.
marzo 9, 2017
I purchased this along with the conditioner thinking I would like it since I like the shampoo that comes with my color kit and could use more volumne but it made my hair feel like straw and a bit dry. It also was difficult to comb my wet hair even with the conditioner. Would not purchase it again.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Rita- We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Cindy R.
febrero 17, 2017
Volumizing shampoo was limp!
PUBLICADO POR:
Cindy R.
febrero 17, 2017
Usually LOVE all your products, but this one did not work on my hair, left it limp and flat....don't know why....
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Jennifer - We're sorry our Big Love Volumizing Shampoo didn't have the lather you were looking for. Our products do not contain sulfates, which many shampoos use to cause a lather. We ensure this chemical is not in our shampoos because it often strips the hair of color and moisture. To increase the lather of our product, simply add some water to your hair before rinsing and massage the shampoo through your scalp.
PUBLICADO POR:
tiffany M.
febrero 8, 2017
Not what I had hoped for
PUBLICADO POR:
tiffany M.
febrero 8, 2017
I thought I would love this product because of the great reviews but no. It made my hair flat and a bit greasy. I have very fine oily hair and it could just be me! I gave it a low rated though due to the customer service, when I inquired that the product did not work for me and I barely had used it they refused to give me a refund even though their site says it's 100% guaranteed. I was extremely disappointed and they ended up only offering a credit! So beware that if you don't like it, the guarantee is not actually a full guarantee.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Tiffany - We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Heather C.
febrero 2, 2017
Disappointed
PUBLICADO POR:
Heather C.
febrero 2, 2017
I ordered this product and was keen to try it. What a disappointment! It made my already fine hair even more flyaway and did not improve the volume at all. A complete waste of money.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Heather - We're so sorry to hear you were disappointed by our Big Love Volumizing Shampoo. We've added a credit in the amount of your purchase to your account and sent you a follow-up email.
PUBLICADO POR:
Anja D.
febrero 1, 2017
Terrible product
PUBLICADO POR:
Anja D.
febrero 1, 2017
Hard to use as it doesn't lather and tangles my hair horribly.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Anja - We're so sorry to hear you had a disappointing experience with our Big Love Volumizing Shampoo.To provide you with the best color safe experience, our shampoos are sulfate free. Sulfates such as sodium lauryl sulfate are often used to cause a lather in shampoos, but you can cause a lather with a sulfate free shampoo by adding a small amount of water and massaging the product through your hair. For smooth, silky lock we recommend following up with Big Softie Volumizing Conditioner.
PUBLICADO POR:
Judith M.
enero 30, 2017
Doesn't make my straight thin hair volumized at all.
PUBLICADO POR:
Judith M.
enero 30, 2017
I have used this product twice and have not noticed any difference. I will not be ordering this again.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Judith - We're sorry to hear you had a disappointing experience with our Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we've issued a store credit in the amount of your purchase. Look for our follow-up email for more information.
PUBLICADO POR:
Gayla A.
enero 27, 2017
Wash twice
PUBLICADO POR:
Gayla A.
enero 27, 2017
I have to wash my hair twice to even make it feel clean!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Gayla - We're sorry to hear that you were disappointed by your experience with our Big Love Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Faye G.
enero 26, 2017
Bottle looks nice - and that is it for me
PUBLICADO POR:
Faye G.
enero 26, 2017
The shampoo is very average. It leaves no impression whatsoever - bit like using a hotel shampoo in my opinion... kind of nothing-y. Pump is pointless as it needs pumping several times to get sufficient out to wash your hair. Instead of this, go somewhere cheap like Aldi, or by a decent designer shampoo that will feel special. Overall poor in every respect. I'm irritated by the fact that I spent my money on the site (especially the by-products) as I literally haven't liked or used any of them... But can't send them back after using so that's my money down the plug-hole too!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Faye - We're sorry to hear that you did not find the results you were looking for with our lightweight Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We hope to pair you with a product that will better suit your needs, and we'll reach out to you shortly.
PUBLICADO POR:
stacey M.
enero 25, 2017
Bad
PUBLICADO POR:
stacey M.
enero 25, 2017
Does nothing at all for my hair
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Stacey - We're sorry to hear you didn't like our Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we have added a credit to your account. Look for our follow-up email with more info.
PUBLICADO POR:
Carolyn L.
enero 14, 2017
Very poor volume
PUBLICADO POR:
Carolyn L.
enero 14, 2017
I have fine hair. I got no Volume from this and my hair felt even finer and flyaway. Additionally, I didn't order this since I just got it on Dec. 29, 2016 (Order #12941041).
I will be returning all three.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Carolyn - We're sorry to hear that you were disappointed by your experience with our Color Safe Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Jennifer C.
noviembre 27, 2016
So-so
PUBLICADO POR:
Jennifer C.
noviembre 27, 2016
I LOVE the Smell, but as far as adding volume? Nothing different that I've noticed.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jennifer - We're truly sorry that our Big Love did not provide the volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Karen S.
noviembre 27, 2016
dont like it,makes my hair saticie
PUBLICADO POR:
Karen S.
noviembre 27, 2016
don't like results
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Karen - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling sticky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Natali E.
noviembre 24, 2016
Sticky
PUBLICADO POR:
Natali E.
noviembre 24, 2016
My hair is oily the next day
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Natali - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lou F.
noviembre 8, 2016
So so
PUBLICADO POR:
Lou F.
noviembre 8, 2016
Didn't work with my thin natural curly hair.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Lou - We're sorry to hear that our Big Love Volumizing Shampoo did not meet your hair care goals. Per our Satisfaction Guarantee, we have added a credit for the product to your account. For curly hair like yours, we recommend our new Getting Rich Moisturizing Shampoo. Look for our follow-up email for more information!
PUBLICADO POR:
Kathrin B.
octubre 28, 2016
Won't buy again
PUBLICADO POR:
Kathrin B.
octubre 28, 2016
Nice scent. After using the shampoo and conditioner my hair already felt dry and flat while wet. It is usually curls up pretty quick. After it air dried it was dry and frizzy. Won't buy again.
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PUBLICADO POR:
Erica D.
octubre 17, 2016
Not a fan
PUBLICADO POR:
Erica D.
octubre 17, 2016
Definitely not a fan with my hair. I loved the Easy Glider set and was hoping that this set would add a little umph to my hair now that I don't have to worry about humidity (fall/winter vs summer). My hair is so dry now. The shampoo and conditioner set is the only thing I've changed. Using same styling products and procedure. BUMMED!
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Erica - Thank you for sending us your feedback on our volumizing shampoo and conditioner. We are sorry it wasn't what you were looking for afterall and we have reached out to you after adding a credit to your account. Please let us know if there is anything else we can do.
PUBLICADO POR:
Brenda G.
octubre 13, 2016
Volume
PUBLICADO POR:
Brenda G.
octubre 13, 2016
It was ok but it seems to cause my color to fade quicker.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shelly M.
octubre 12, 2016
Its OK - if you can get any out
PUBLICADO POR:
Shelly M.
octubre 12, 2016
The shampoo is OK but not worth the hassle of fighting to get any out of the bottle so I won't be ordering again. I was hoping for a little more softness but I'm not getting that and I'm tired of struggling with the pump so am disappointed to say I'm giving up on it. Same with the conditioner. Just OK.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Shelly - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Erika L.
octubre 6, 2016
Hard to work through....
PUBLICADO POR:
Erika L.
octubre 6, 2016
Difficult to work through my hair, not impressed.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Erika - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Annie
septiembre 30, 2016
Meh
PUBLICADO POR:
Annie
septiembre 30, 2016
Frizzed my hair rather than making it feel thicker.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Annie - We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Charity H.
septiembre 27, 2016
Hard to pump out of bottle
PUBLICADO POR:
Charity H.
septiembre 27, 2016
Shampoo is either too thick or bottle has too small of a nozzle. Shampoo itself is fine but I hate the bottle enough I won't buy it again.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Charity- Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoos to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Beverly V.
septiembre 26, 2016
Dont like
PUBLICADO POR:
Beverly V.
septiembre 26, 2016
Doesnt make hair feel clean
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Beverly- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maggie C.
septiembre 26, 2016
Big Love Volumizing Shampoo
PUBLICADO POR:
Maggie C.
septiembre 26, 2016
Love the way it smells, but my scalp is breaking out from the product. Not sure why. As far as volumizing part I see no difference when I style my hair.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Maggie - Because you felt our big Love didn't provide the volume you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Carole A.
septiembre 26, 2016
Not so easy to use shampoo
PUBLICADO POR:
Carole A.
septiembre 26, 2016
The pump on the shampoo worked the first time I used it and I was pleased with the shampoo, but since then the pump does not pump. I would prefer just a cap. At least it would be easier to use.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Carole - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Rosaura S.
septiembre 22, 2016
Worst shampoo for color treated hair
PUBLICADO POR:
Rosaura S.
septiembre 22, 2016
This shampoo does not lather at all, you have to use so much shampoo to get a small lather on your scalp and hair. I also did not notice in volume on my hair. I would not purchase this shampoo again.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Rosaura - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Valerie D.
septiembre 16, 2016
Shampoo
PUBLICADO POR:
Valerie D.
septiembre 16, 2016
Couldn't get pump to work. That was frustrating.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Valerie - Thank you for bringing the issue you've been having with our Big Love Volumizing Shampoo to our attention. We would love to work with you further to ensure our products can be used with ease. Look for our follow-up email with some helpful tips and more!
PUBLICADO POR:
Joan L.
septiembre 6, 2016
Pump doesn't work
PUBLICADO POR:
Joan L.
septiembre 6, 2016
Difficult to use
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Susan S.
agosto 30, 2016
AVERAGE PRODUCT
PUBLICADO POR:
Susan S.
agosto 30, 2016
I CAN'T TELL THE DIFFERENCE BETWEEN ANY OTHER PRODUCT I BUY FOR VOLUMIZING
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Keri K.
agosto 25, 2016
Left my hair oily.
PUBLICADO POR:
Keri K.
agosto 25, 2016
Had to wash my hair more frequently. It made my hair oily and unmanageable after one day.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Keri - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
gj24
agosto 17, 2016
Not good for me
PUBLICADO POR:
gj24
agosto 17, 2016
Usually use DevaCurl no-poo hair cleanser. This shampoo dried out my hair and left it resembling a hay stack. Wish I could get my money back.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
gj24 - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Barbara L.
agosto 17, 2016
Not my favorite
PUBLICADO POR:
Barbara L.
agosto 17, 2016
Does not lather till second wash. Did not feel it got my hair real clean.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carol S.
agosto 14, 2016
Smells good; doesn't lather much
PUBLICADO POR:
Carol S.
agosto 14, 2016
This shampoo was a little disappointing. First off, my bottle's dispenser top didn't work properly so I have to take the top off to use it every time. It smells really nice, but doesn't really lather much at all, which seems strange to me. For the price, it wasn't quite what I expected.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Carol - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Sherry J.
agosto 9, 2016
It was shampoo
PUBLICADO POR:
Sherry J.
agosto 9, 2016
The shampoo is just ok. I don't care for the pumps at all. It malfunctioned so had to remove it every time I used the shampoo.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Sherry - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
ELAINE W.
agosto 6, 2016
Color Safe Volumizing Shampoo
PUBLICADO POR:
ELAINE W.
agosto 6, 2016
Did not like this product
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Elaine - We're sorry that you were unhappy with our Big Love Color Safe Volumizing Shampoo. We see that you shared our feedback with us after you had tried your purchase and per our Satisfaction Guarantee, we issued a refund for the cost of your purchase. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Anesa D.
agosto 3, 2016
I hate the pump!
PUBLICADO POR:
Anesa D.
agosto 3, 2016
The pump dispenses a very tiny amount. You have to push the pump down 8 or more times just to get enough shampoo to wash your hair. The pump is also very stiff. As for the shampoo itself, it is just ok. For the same amount of money you can get a much better product. Don't waste your money.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Anesa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joyce R.
agosto 3, 2016
Not a fan
PUBLICADO POR:
Joyce R.
agosto 3, 2016
First of all the pump doesn't work. I had to open bottle to get shampoo out. I tried everything and the pump doesn't release. I don't see that it has any effect on volumizing my hair. It feels sort of stiff after using it and not at all soft. Perhaps that is how it is to feel, but I am not a fan of this product.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Joyce - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Mariah W.
agosto 1, 2016
Bad
PUBLICADO POR:
Mariah W.
agosto 1, 2016
My shampoo pump also does not work..so irritating. Will not be ordering from this site again..says salon quality but all the things I've gotten from a salon works.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Mariah - We're truly sorry that our Big Love's pump did not work properly. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Teri F.
julio 31, 2016
Not the best
PUBLICADO POR:
Teri F.
julio 31, 2016
I was not happy with this at all. My hair was flat and frizzy after using.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Teri - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Clare M.
julio 21, 2016
Is this Sulphate Free?
PUBLICADO POR:
Clare M.
julio 21, 2016
It is light, and you need a fair bit to get any lather. It was advertised as being sulphate free, but on reading the bottle there is no mention of this.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Clare - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We also wanted to confirm with you that yes, all of our hair products here at eSalon are sulfate free and color safe. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Connie J.
julio 14, 2016
Left a lot to be desired
PUBLICADO POR:
Connie J.
julio 14, 2016
Didn't like it all!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Connie - We’re sorry that you were unsatisfied with our Big Softie didn't provide the experience you expected. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Melanie S.
julio 13, 2016
Good Shampoo, Terrible Bottle
PUBLICADO POR:
Melanie S.
julio 13, 2016
While the pump bottle works for the conditioner, when I had long hair and needed a lot of shampoo this bottle made it extremely hard to get the amount I required. I had to keep removing the top and pouring it into my hand.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Melanie - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Leah S.
julio 11, 2016
Watered down
PUBLICADO POR:
Leah S.
julio 11, 2016
Had to use two times more of this shampoo than any other brand just to get my hair clean. It wouldn't even suds up after the first amount of ten pumps. I was only washing my head and not the rest of my long hair. Had to use anther ten pumps just to get it clean. This only happens with their shampoo. It doesn't happen to me with any other brand.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Leah - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Jan M.
julio 9, 2016
Good shampoo shame about the packaging
PUBLICADO POR:
Jan M.
julio 9, 2016
The shampoo is great and made my hair lovely and soft. However the pump is not so good and for someone with dexterity problems I found it rather hard to use.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Kelly S.
julio 7, 2016
Drying
PUBLICADO POR:
Kelly S.
julio 7, 2016
Just drying. I am a big believer in only using cleansing conditioners. This is just way too harsh for my super vibrant very long red hair. There is also at least two ingredients in this that people who dye their hair shouldn't use. I spoke with a stylist on the phone from Esalon and she assured me those same ingredients were NOT in there...NOT TRUE! Be careful.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Helen R.
julio 5, 2016
That would be a no-volume
PUBLICADO POR:
Helen R.
julio 5, 2016
Didn't notice any difference with this product. Smells good but that's where it ends.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Helen - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
pam A.
julio 3, 2016
Not much lather, awkard pump
PUBLICADO POR:
pam A.
julio 3, 2016
Pump is stiff and only dispenses a small amount, making it necessary to hit the plunger multiple times to get enough. Don't really like the way it makes my hair feel
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Pam - Because you felt our Big Love didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Renee W.
junio 27, 2016
Ordinary
PUBLICADO POR:
Renee W.
junio 27, 2016
Does what it says. The bottle/pump issues are dissappointing!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Renee - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Suzanne P.
junio 25, 2016
Big Love
PUBLICADO POR:
Suzanne P.
junio 25, 2016
Product too drying for my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Suzanne - Because you felt our Big Love dried out your hair, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Donna P.
junio 25, 2016
Didn't care for it
PUBLICADO POR:
Donna P.
junio 25, 2016
Didn't see any hair quality difference
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Donna - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Elisabeth B.
junio 24, 2016
Not bad, but not awesome
PUBLICADO POR:
Elisabeth B.
junio 24, 2016
I love the smell of this shampoo, but I don't think it does much for me volume-wise. It does seem to cut some of the static I sometimes experience after washing with a volumizing shampoo, but the downside to that is that my hair feels a little heavy/lank later in the day if I wear it down. My hair is very thick but fine and naturally wavy, and I typically don't use a lot of products - just wash and mostly air dry. I can't say enough about the scent, though - my hairdresser trimmed my bangs yesterday and kept saying how good my hair smelled! lol
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Elisabeth - We're truly sorry that our Big Love did not provide the experience you expected, but we are so glad you loved the smell! Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbie H.
junio 24, 2016
Volume?
PUBLICADO POR:
Debbie H.
junio 24, 2016
Takes a good amount for my long fine hair, and I can't tell a difference in a regular, cheaper shampoo. No change in volume at all.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Debbie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura B.
junio 18, 2016
Not for me.
PUBLICADO POR:
Laura B.
junio 18, 2016
This was just not the thing my hair wanted. Made my hair hang flatter than normal.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling flatter than normal. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Katlin C.
junio 16, 2016
No good
PUBLICADO POR:
Katlin C.
junio 16, 2016
I felt like it left a waxy feel to my hair and did not clean it well at all.
6 de 6 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Katlin - We're truly sorry that our Big Love did not provide the feeling you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Lynn B.
junio 9, 2016
Shampoo
PUBLICADO POR:
Lynn B.
junio 9, 2016
I like the shampoo but the pump is very hard to push down.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lynn - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options
PUBLICADO POR:
Joyce G.
junio 6, 2016
Like but doesn't last long
PUBLICADO POR:
Joyce G.
junio 6, 2016
Bottle too small for long hair. Pump takes too long to dispense enough shampoo for long hair
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jeanne - We appreciate your candid feedback about the Big Love pump. You'll be happy to know that we are researching more durable pump options
PUBLICADO POR:
JoAnne H.
junio 3, 2016
Love the product (Hate the container)
PUBLICADO POR:
JoAnne H.
junio 3, 2016
All the Shampoo and conditioner products are wonderful. However, when you purchase the full-sized product the bottle pump is cheaply made and breaks easily. I have longer thicker hair and have to pump the bottle at least 20 times to get a gumball sized portion in my palm. I eventually have to open the bottle completely and pour it into my hand. I finally stopped buying any of the shampoo and conditioner products. I would love to see this product in a squeeze bottle!!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
JoAnne - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options.
PUBLICADO POR:
Frida R.
junio 3, 2016
Good but leaves some knots
PUBLICADO POR:
Frida R.
junio 3, 2016
I like this shampoo but it leaves me some knots although I have short/med hair
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Frida - Because you felt our Frida didn't provide the smoothness you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Julia D.
junio 2, 2016
Big love shampoo
PUBLICADO POR:
Julia D.
junio 2, 2016
Made my hair really greasy and doesn't smell good
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Julia - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you.
PUBLICADO POR:
Kelly M.
mayo 30, 2016
Don't like how my hair feels
PUBLICADO POR:
Kelly M.
mayo 30, 2016
The shampoo smells nice, but it leaves my hair feeling "squeaky" and difficult to comb. I don't like using conditioner on my scalp daily because my hair is fine and my scalp gets oily, but with this shampoo, if I don't, it's very difficult to comb out and feels odd when wet.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unsatisfied with our Big Love and that it left your hair difficult to manage. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Chelsee B.
mayo 22, 2016
Less than impressed
PUBLICADO POR:
Chelsee B.
mayo 22, 2016
This shampoo really tangles up my hair. The pump on the bottle allows a tiny amount out with each pump so I have to pump it about eight times.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Chelsee - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Susan B.
mayo 13, 2016
Buy the normal shampoo instead
PUBLICADO POR:
Susan B.
mayo 13, 2016
I started to order the shampoo that comes in the color kits but decided to try the volumizing version instead. I don't notice any improvement in volume, but I do notice a slightly "clorox-y" smell. I also don't like the pump. It's hard to push down and doesn't dispense enough for a shampoo without multiple pumps. I plan to switch to the regular version next time. The pump may be the same, but at least I know it has a nice smell.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - Because you felt our Big Love didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Carrie P.
mayo 12, 2016
Had to use more
PUBLICADO POR:
Carrie P.
mayo 12, 2016
Didn't feel like it was cleaning well unless I used more product
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Carrie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
SUSAN M.
mayo 12, 2016
Not as good as lesser priced store shampoos
PUBLICADO POR:
SUSAN M.
mayo 12, 2016
Very disappointed
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Big Love did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Diana S.
mayo 12, 2016
soso
PUBLICADO POR:
Diana S.
mayo 12, 2016
Not sure if it's the shampoo or the conditioner that is making my hair somewhat dry.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Diana - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer B.
mayo 12, 2016
Still trying to love it.
PUBLICADO POR:
Jennifer B.
mayo 12, 2016
I'm not used to shampoos that don't have sodium laryl sufate. It's hard to get a lather. I know the damage that SLS can cause on color treated hair. I'm still working through my first bottle. The one thing I know I don't like is the pump, it's too hard to press down
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Elena - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tracy S.
mayo 3, 2016
Just ok
PUBLICADO POR:
Tracy S.
mayo 3, 2016
I love no LOVE the scent of this shampoo. With that being said, however, I do not like how greasy my hair looks afterward. I don't think this is the right shampoo for me.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Tracy - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Bridgette S.
mayo 2, 2016
Unhappy
PUBLICADO POR:
Bridgette S.
mayo 2, 2016
Unhappy with results and price
0 de 0 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Bridgette - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
DS15
abril 27, 2016
Good shampoo for color
PUBLICADO POR:
DS15
abril 27, 2016
I needed something to help give my hair volume, but found that this shampoo seemed to make my hair feel more dry and frizzy than my regular shampoo
0 de 0 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
DS15 - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling dry and frizzy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Barbara N.
abril 25, 2016
Bummer
PUBLICADO POR:
Barbara N.
abril 25, 2016
The 2 stars is not for the product, which I thought was pretty good, but for the packaging. I have already sent an email to esalon, but if you have any kind of pain in your hands, their pump bottle is very difficult to use. It is very stiff and I had to just remove it. Which DID work for the shampoo, but was problematic for the conditioner as it is very thick. I eventually had to add water to it. I cannot buy this again until they change the bottle.
15 de 16 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Barbara - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options!
PUBLICADO POR:
Adrienne R.
abril 22, 2016
Leaves a residue
PUBLICADO POR:
Adrienne R.
abril 22, 2016
My hair felt crunchy and heavy after using this and the Big Softie Conditioner. I rinsed for several minutes, and it didn't feel right, but I started drying it, and couldn't run my fingers OR my comb through the hair. After several minutes of rinsing again, it was more manageable, but still didn't feel GOOD. I tried it twice, and it happened both times. Won't be purchasing this again.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Adrienne - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling crunchy and heavy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
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