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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jonquil O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leonor R.
julio 11, 2020
Did not work for my hair 😒
Color seleccionado: Dorado
PUBLICADO POR:
Leonor R.
julio 11, 2020
Please I don’t want to receive any of your products anymore , thank you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leonor - We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marilyn C.
julio 10, 2020
Tint Rinse
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Marilyn C.
julio 10, 2020
My hair didn’t really change using this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marilyn - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer G.
julio 10, 2020
So so
Color seleccionado: Cobrizo
PUBLICADO POR:
Jennifer G.
julio 10, 2020
I don't like the smell of this at all, product is okay.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer G.- We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your Tint Rinse (Copper) application. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Caryn M.
julio 9, 2020
Too red
Color seleccionado: Cobrizo
PUBLICADO POR:
Caryn M.
julio 9, 2020
The rinse leaves a very red color on my hair. Need to go back to more blonde
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Caryn M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the outcome of our Tint Rinse (Copper). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Leticia M.
julio 9, 2020
tint
Color seleccionado: Morado
PUBLICADO POR:
Leticia M.
julio 9, 2020
I love the tint I just would like something that actually covers the roots
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Leticia - We're truly sorry that our Tint Rinse (Purple) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katya T.
julio 8, 2020
Cancel subscription
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Katya T.
julio 8, 2020
Didn’t receive the order please refund and cancel
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katya T. - Thank you for your feedbacks. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelly R.
julio 8, 2020
Didn’t change anything
Color seleccionado: Morado
PUBLICADO POR:
Kelly R.
julio 8, 2020
This product didn’t deposit any noticeable colour on my hair. It did do a good job of dyeing my hands. It was very disappointing. Would not recommend.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kelly R. - Thank you for your feedback! We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee!
PUBLICADO POR:
Kathleen H.
julio 7, 2020
Horrible Product
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Kathleen H.
julio 7, 2020
After coloring my hair with my E Salon custom color I used the tint rinse according to instructions. My hair felt as if I had poured liquid plastic on it. My hair was so stiff, it took me 30 minutes to get it out of my hair. If I could give a zero rating , I would. Don’t waste your money!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathleen H. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Kristen A.
julio 7, 2020
No difference
Color seleccionado: Dorado
PUBLICADO POR:
Kristen A.
julio 7, 2020
I don't see a difference using this product. My color looks the same
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristen A. - Thank you for your feedback. We're truly sorry that our Tint Rinse did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. Please, keep an eye on your inbox for more details.
PUBLICADO POR:
Luz R.
julio 7, 2020
Nice
Color seleccionado: Castaño claro
PUBLICADO POR:
Luz R.
julio 7, 2020
It’s an ok product l perhaps picked the wrong color because it was making my grays lighter then the rest of my hair. I guess I needed perhaps just brunette instead of light brunette. However I didn’t see just brunette.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Luz R. - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Heather H.
julio 7, 2020
Very disappointed with tint rinse
Color seleccionado: Castaño claro
PUBLICADO POR:
Heather H.
julio 7, 2020
I am very disappointed with tint rinse, could see no difference in my colour after use. Wanted to tone down minor brassiness and advised to use this product by salon. Will be returning to my previously used french product. Will not be ordering again
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Heather H. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Danielle W.
julio 5, 2020
“Slight” difference in colour tone
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Danielle W.
julio 5, 2020
Unfortunately this tint rinse did not neutralize enough for my liking. Maybe I should have gone for the deeper red/copper tint rinse? As other reviewers stated it is a bit on the runny side. I was so hopeful but sadly I think the “slight” difference I saw might have only been because I wanted it to work so badly! It seemed to tone my roots, which is the “virgin” hair better than the coloured portion which is the reason I purchased this product.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Danielle - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jody D.
julio 5, 2020
Not particularly effective
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Jody D.
julio 5, 2020
It s nice to wash hair with but actually doesn't eliminate yellow or orange.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jody D. - We're truly sorry that our Tint Rinse did not reduce the brassy tones as expected. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Janet W.
julio 5, 2020
No visible color change
Color seleccionado: Dorado
PUBLICADO POR:
Janet W.
julio 5, 2020
I wanted to really like tint since I love my color product. My hair remained in good condition after tint applied, but no visible change that I could discern. Gave 3 because no negative change, but will not purchase again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Janet - We're truly sorry that our Tint Rinse (Golden) did not provide the enhancement that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara Z.
julio 5, 2020
Not sure what this did.....
Color seleccionado: Dorado
PUBLICADO POR:
Barbara Z.
julio 5, 2020
would not recommend...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbara- We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Fiona D.
julio 4, 2020
Didn't like this.
Color seleccionado: Castaño claro
PUBLICADO POR:
Fiona D.
julio 4, 2020
I actually think this made my colour worse.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Fiona D. - We're truly sorry that our Tint Rinse did not work for you. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Amanda W.
julio 3, 2020
Too brassy
Color seleccionado: Cobrizo
PUBLICADO POR:
Amanda W.
julio 3, 2020
Too brassy for my colour.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amanda W. - We're truly sorry that our Tint Rinse did not match your color. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
karen C.
julio 3, 2020
Didn’t work that well
Color seleccionado: Beige cálido
PUBLICADO POR:
karen C.
julio 3, 2020
Didn’t help warm down the brassiness that he newest batched still caused.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Karen- We're truly sorry that our Tint Rinse (Warm Beige) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tracey S.
julio 3, 2020
Doesn’t revitalize well
Color seleccionado: Castaño claro
PUBLICADO POR:
Tracey S.
julio 3, 2020
Doesn’t do much for grey or revitalizing
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracey - We’re truly sorry that our Tint Rinse (Light Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Madison
julio 2, 2020
Not for Natural Redheads
Color seleccionado: Cobrizo
PUBLICADO POR:
Madison
julio 2, 2020
Since the rating of 1 Star is described as "not for me", that's all I can give this product. My natural red hair dulled significantly after having children and I've recently started looking for a way to "up" the red in my virgin hair without the long-term commitment of permanent dye. Sadly, my hair looks the same after two applications (even with slightly extended exposure time on my hair) as it did before I started.
Addendum: I’m really astounded by eSalon’s customer service! Credit where credit is due, they are fantastic! Per their recommendation, I’m going to try another product to see if that will produce the result I’m looking for without a full, permanent color solution.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cecile C. - Merci beaucoup pour vos commentaires. Nous sommes vraiment désolés d’apprendre que votre coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction.
PUBLICADO POR:
Yvonne K.
julio 1, 2020
Tint Rinse
Color seleccionado: Beige cálido
PUBLICADO POR:
Yvonne K.
julio 1, 2020
I had high hopes for this product but I saw no difference.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Yvonne - We're truly sorry that our Tint Rinse (Warm Beige) did not provide enhancement that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katrina S.
junio 30, 2020
Did not work
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Katrina S.
junio 30, 2020
Unfortunately, this product did not work for me. I had high hopes and gave it a fair shot but noticed no difference. Also, it made my head extremely itchy. I’ve never had an allergic reaction before, so I’m unsure which ingredient is causing the itching.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Katrina- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cornelia F.
junio 30, 2020
Haare fühlen sich danach gut an
Color seleccionado: Cobrizo
PUBLICADO POR:
Cornelia F.
junio 30, 2020
Die Haare fühlen sich danach gut an, aber farblich habe ich keinen großen Unterschied gesehen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cornelia F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Angela A.
junio 29, 2020
Short term
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Angela A.
junio 29, 2020
Short term effects and it caused my hair to be very dry. My hair is brown. It may work better for lighter hair. I would follow up with a very good conditioning treatment.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Angela - We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Christina E.
junio 29, 2020
Not what I thought
Color seleccionado: Cobrizo
PUBLICADO POR:
Christina E.
junio 29, 2020
This product didn't do what I thought it would do ..
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Christina - We're truly sorry that our Tint Rinse (Copper) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Roxane P.
junio 29, 2020
Again, not the colour I was looking for
Color seleccionado: Morado
PUBLICADO POR:
Roxane P.
junio 29, 2020
It's a very warm, reddish cherry purple, it even smells like cherry! It's not bad, just not what I was looking for.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Roxane- We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Aura G.
junio 28, 2020
Didn't work for me.
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Aura G.
junio 28, 2020
The color that I'm using to color my hair is dark brown with mahogany with copper. This color rinse didn't do anything for me to keep the color longer.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Aura - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
AMNEH A.
junio 28, 2020
Doesn't seem to work
Color seleccionado: Morado
PUBLICADO POR:
AMNEH A.
junio 28, 2020
I don't know if I'm doing something wrong, but I haven't yet to see this work. With every wash my hair seems to go back to its previous color.
Very disappointed!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amneh - We’re truly sorry that our Tint Rinse (Purple) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa G.
junio 27, 2020
Disappointed in this
Color seleccionado: Cobrizo
PUBLICADO POR:
Melissa G.
junio 27, 2020
I was excited to get the tint rinse, but sadly, it didn't have any effect on my hair at all. Waste of money 😭
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Melissa - We're truly sorry that our Tint Rinse did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Natasha H.
junio 26, 2020
Best used a couple weeks after hair being coloured
Color seleccionado: Dorado
PUBLICADO POR:
Natasha H.
junio 26, 2020
I used this colour rinse in gold as recommended for me to purchase, not bad but I prefer the cooper one as it comes out a honey blonde tone. I think the gold comes out better a couple of weeks after hair being coloured.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Natasha H. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Golden). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tabitha S.
junio 26, 2020
Not good
Color seleccionado: Dorado
PUBLICADO POR:
Tabitha S.
junio 26, 2020
Makes ends of hair really tangling and rough after shower
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Tabitha - We're truly sorry that our Tint Rinse (Golden) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diane T.
junio 25, 2020
Waste of money
Color seleccionado: Dorado
PUBLICADO POR:
Diane T.
junio 25, 2020
Too many products
I wanted to simplify . Instead I have multiple kits of color stacking up that I haven’t used yet and all of these products I don’t need.......too much!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diane T.
junio 25, 2020
Wrong color
Color seleccionado: Dorado caoba
PUBLICADO POR:
Diane T.
junio 25, 2020
Wrong color for me. I never tried. Waste of money
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Diane - We’re very sorry to hear that you were so disappointed with the Tint Rinse (Golden Mahogany) -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Carole P.
junio 24, 2020
Just OK for me...
Color seleccionado: Dorado caoba
PUBLICADO POR:
Carole P.
junio 24, 2020
To be fair, I have color resistant grays that were not entirely saturated in the coloring process. I started using this a week earlier than I should have needed (per the instructions). It is easy enough to use, it seems to help blend / refresh the overall color a little bit but it is just a tint so don't expect much more than that.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Carole - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
KrVg
junio 23, 2020
Wirkung???
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
KrVg
junio 23, 2020
... Oh ja, trockene Kopfhaut...
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
KrVg - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Tint Rinse nicht Ihre Erwartungen erfüllt hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Wir hoffen, dass wir Ihnen auch weiterhin dabei können, Ihre Farbträume zu verwirklichen!
PUBLICADO POR:
Stacey F.
junio 23, 2020
It is messy and rubs off
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Stacey F.
junio 23, 2020
Not worth the money
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Stacey - We're truly sorry that our Tint Rinse (Dark Brunette) did not work as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Suzanne S.
junio 22, 2020
Itchy Scalp!
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Suzanne S.
junio 22, 2020
I've been using the blonde neutralizer for a while and liked the results. However, over time my scalp started itching and the itching has increased to the point of being a constant issue. I've never had scalp issues before and don't see any flaking of any sort. I have stopped using Tint Rinse and the itching is subsiding. I suspect I developed a reaction to this product.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Suzanne - We're truly sorry to hear you may have developed an allergic reaction to our Tint Rinse. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mary M.
junio 22, 2020
tacky
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Mary M.
junio 22, 2020
after this tint rinse dried, my hair got sweaty from being in the sun. My hair then had a tacky, sticky feeling to it, ok, if you don't get sweaty outside
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Zoe S.
junio 21, 2020
Disappointing results
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Zoe S.
junio 21, 2020
I have light brown hair with warm tones in which I absolutely hate. After filling out my profile the soft red neutraliser was recommended. I was super excited to try and see if I could finally tone down some of the warm tones particularly after reading some of the positive reviews of this product. I followed all the instructions and this product actually appeared to make my hair warmer, the complete opposite of what I wanted to do. Really disappointed, what a waste of money.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Zoe S. - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather H.
junio 19, 2020
Feels like an extra.
Color seleccionado: Rojo
PUBLICADO POR:
Heather H.
junio 19, 2020
Doesn’t make enough difference on dark hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We’re truly sorry that our Tint Rinse (Red) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anahita N.
junio 18, 2020
Terrible Experience. Item never received
Color seleccionado: Castaño claro
PUBLICADO POR:
Anahita N.
junio 18, 2020
USPS never received my order. I spoke with multiple people at USPS and they told me to let seller know to physically take the package to the post office. When I called eSalon, I was dismissed rudely by representative Staphanie E.
Please refund my money. I found an alternative solution for my hair. Experience with eSalon has been terrible.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anahita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adriana O.
junio 16, 2020
Color is great! Does its job 100% - but a little hard to use
Color seleccionado: Dorado
PUBLICADO POR:
Adriana O.
junio 16, 2020
It's a smidge too liquidy, which makes it kind of difficult to maneuver. Would be much easier to use if it had a thicker consistency.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Adriana- We’re truly sorry that our Tint Rinse did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia S.
junio 16, 2020
Tint
Color seleccionado: Beige cálido
PUBLICADO POR:
Patricia S.
junio 16, 2020
Not much tint. Do not see difference
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Tint Rinse (Warm Beige) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kim J.
junio 16, 2020
Tint
Color seleccionado: Dorado caoba
PUBLICADO POR:
Kim J.
junio 16, 2020
Not sure it’s needed don’t see any difference when I use it.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kim- We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nancy F.
junio 12, 2020
Not what I wanted
Color seleccionado: Morado
PUBLICADO POR:
Nancy F.
junio 12, 2020
This does me no good because I wanted my hair light not dark
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nancy - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rhonda M.
junio 11, 2020
Turned my hair green
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Rhonda M.
junio 11, 2020
Love the hair color but this turned be green
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rhonda - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Wendy S.
junio 11, 2020
Red red
Color seleccionado: Cobrizo
PUBLICADO POR:
Wendy S.
junio 11, 2020
Too strong it actually made my hair a bright ruby color
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Wendy - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Brandi D.
junio 10, 2020
I didn’t see any difference?
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Brandi D.
junio 10, 2020
I used as directed but I saw no change as far as shine or tone?
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Brandi - We're truly sorry that our Tint rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara B.
junio 10, 2020
Not a good match for me
Color seleccionado: Dorado
PUBLICADO POR:
Barbara B.
junio 10, 2020
Left my hair looking red,, not brown.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Barbara - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Sara G.
junio 10, 2020
Weird coverage
Color seleccionado: Cobrizo
PUBLICADO POR:
Sara G.
junio 10, 2020
I tried a few different techniques but the tint rinse only grabbed onto random strands of my hair and not in a good way. I'm totally stoked on Esalon’s hair color & the money I’m saving doing it myself but the rinse just lets the world know that I color my hair at home & think that I probably shouldn’t.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sara - We're truly sorry that our Tint Rinse (Copper) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
ANA LAURA S.
junio 10, 2020
Tint rinse
Color seleccionado: Dorado caoba
PUBLICADO POR:
ANA LAURA S.
junio 10, 2020
Instructions were not clear. Gloves not provided and instructions did not say to use them. The only thing that was tinted were my hands. Didn't see any difference to my hair.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ana - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kimberly F.
junio 9, 2020
Mixed review
Color seleccionado: Dorado
PUBLICADO POR:
Kimberly F.
junio 9, 2020
I like how the rinse helps with the longevity of the color but it tends to dry out my hair. I wish this product could also add more moisture.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen B.
junio 9, 2020
Tint
Color seleccionado: Cobrizo
PUBLICADO POR:
Carmen B.
junio 9, 2020
It’s ok but no big deal
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Agnes- We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cathryn M.
junio 7, 2020
Might be more trouble than its worth
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Cathryn M.
junio 7, 2020
I initially used this tint rinse for about 10 minutes and saw no change. I tried it again for 35 minutes along with the red neutralizer toning mask for 35 minutes as well. I saw a decent amount of the red disappear from my dark brown hair. I was satisfied with the results but not the process. It is hard to set aside an hour each week to toning my hair. I wish there was an easier way to achieve these results without adding such time consuming steps to my routine. It also tangled my hair very badly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cathryn - We’re truly sorry that the timing for our Tint Rinse (Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather S.
junio 6, 2020
Like the idea but it is a little orange
Color seleccionado: Dorado
PUBLICADO POR:
Heather S.
junio 6, 2020
Comes through a little orange
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Tint Rinse (Golden) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
K M.
junio 5, 2020
Couldn’t use all over
Color seleccionado: Dorado
PUBLICADO POR:
K M.
junio 5, 2020
Left my hair feeling ‘dirty’, not silky and shiny as usual, and could only use on the bottom portion of my hair as a result.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
KM - We're truly sorry that our Tint Rinse (Golden) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carmen L.
junio 5, 2020
Naja
Color seleccionado: Dorado
PUBLICADO POR:
Carmen L.
junio 5, 2020
Leider habe ich mit oder ohne diesem Produkt keinen Unterschied bemerkt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carmen L. - Es tut uns leid zu hören, dass unser Tint Rinse (Golden) nicht Ihren Vorstellungen entsprochen hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Joelle S.
junio 4, 2020
Premier essai
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Joelle S.
junio 4, 2020
Couleur un peu sombre, demandé conseils pour modification. On verra le prochain envoi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joelle S. - Merci beaucoup pour votre commentaire. Nous vous avons contacté par email afin de discuter avec vous des modifications à apporter à votre prochaine commande. Nous avons hâte de vous aider !
PUBLICADO POR:
Angela C.
junio 4, 2020
Tint rinse
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Angela C.
junio 4, 2020
It’s ok. Don’t notice much difference
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Angela- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deonna C.
junio 4, 2020
Tint Rinse
Color seleccionado: Morado
PUBLICADO POR:
Deonna C.
junio 4, 2020
Way to messy for me.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Deonna- We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra K.
junio 3, 2020
komplett ungeignet
Color seleccionado: Rojo
PUBLICADO POR:
Sandra K.
junio 3, 2020
für mein haar komplett ungeignet
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sandra K. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Tint Rinse nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Karen F.
junio 3, 2020
Rinse
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Karen F.
junio 3, 2020
Products are ok it just the coloring way off
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our Tint Rinse (Mahogany Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joyce K.
junio 2, 2020
Dried my hair
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Joyce K.
junio 2, 2020
Some as the color, my hair is dried out.
Is there something I can do for this?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joyce - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Janine M.
junio 2, 2020
It's easy to use but darker than I expected
Color seleccionado: Dorado
PUBLICADO POR:
Janine M.
junio 2, 2020
Golden is more like dark brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janine - We're truly sorry that our Tint Rinse (Golden) did not provide gold tones that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
MarySue L.
junio 2, 2020
Too red
Color seleccionado: Cobrizo
PUBLICADO POR:
MarySue L.
junio 2, 2020
Too red for my overall color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MarySue -We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rgggg
junio 2, 2020
Terrible
Color seleccionado: Cobrizo
PUBLICADO POR:
Rgggg
junio 2, 2020
Made my hair orange, particularly over highlights
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Renee - We're truly sorry that our Tint Rinse did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
marci G.
junio 2, 2020
would not recommend
Color seleccionado: Rojo
PUBLICADO POR:
marci G.
junio 2, 2020
This is just ok,i do see some red in it but very slightly
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie H.
junio 1, 2020
Did nothing for my hair and could see no change at all
Color seleccionado: Dorado
PUBLICADO POR:
Stephanie H.
junio 1, 2020
This is what eSalon suggested I purchase for my hair. I did and it did nothing. There is no difference. Would not purchase again. Very unhappy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nadia C.
junio 1, 2020
Not sure what this does
Color seleccionado: Dorado
PUBLICADO POR:
Nadia C.
junio 1, 2020
I really dont see any difference in my hair after using this product. So think its a bit of waste of money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nadia-We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Isabelle B.
junio 1, 2020
Braucht man das?
Color seleccionado: Dorado
PUBLICADO POR:
Isabelle B.
junio 1, 2020
Ich sehe bei diesem Produkt keinen richtigen Effekt.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Isabelle B. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Tint Rinse nicht Ihre Erwartungen erfüllt hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Wir hoffen, dass wir Ihnen auch weiterhin dabei können, Ihre Farbträume zu verwirklichen!
PUBLICADO POR:
Gemma L.
mayo 31, 2020
Love the result but
Color seleccionado: Cobrizo
PUBLICADO POR:
Gemma L.
mayo 31, 2020
I love the result it definitely boosts shine and the colour going to save for special occasions but I really don't like how it makes my curly hair feel even then conditioning it leaves it a little like straw
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gemma L. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sheila D.
mayo 31, 2020
Ugh
Color seleccionado: Dorado caoba
PUBLICADO POR:
Sheila D.
mayo 31, 2020
Not a fan
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sheila D. - Thank you for your feedback. We are sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations. You will be contacted by one of our Color Experts shortly.
PUBLICADO POR:
MARIAH N.
mayo 30, 2020
Still pretty warm
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
MARIAH N.
mayo 30, 2020
even after multiple uses I am definitely NOT ashy like I was hoping..... boo. Still very warm, especially in sun.
Was really hoping this would be my holy grail product like it seems to be for others...
Update. Even tried a couple more times and left in up to 10 minutes. Nothing.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Mariah - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Theresa A.
mayo 30, 2020
I can't tell a difference
Color seleccionado: Morado
PUBLICADO POR:
Theresa A.
mayo 30, 2020
I cannot tell a difference when I have used the color rinse. It seems the ends of my hair always gets a lot lighter then the rest of my hair, no matter the dye.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Theresa - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dené B.
mayo 29, 2020
Grey coverage
Color seleccionado: Cobrizo
PUBLICADO POR:
Dené B.
mayo 29, 2020
color was awful and I stripped it out
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Dene - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Charlotte B.
mayo 29, 2020
Too blonde
Color seleccionado: Dorado
PUBLICADO POR:
Charlotte B.
mayo 29, 2020
I have light brown hair with golden highlights. This product made it much too blonde.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Charlotte - We're truly sorry that our Tint Rinse (Golden) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha R.
mayo 29, 2020
tint
Color seleccionado: Dorado caoba
PUBLICADO POR:
Samantha R.
mayo 29, 2020
rinses out
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Samantha - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen P.
mayo 28, 2020
Does not work
Color seleccionado: Dorado
PUBLICADO POR:
Kathleen P.
mayo 28, 2020
Unfortunately it did not do anything at all- not even a little.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathleen- We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel S.
mayo 27, 2020
I haven't used yet because customer service does not contact me back
Color seleccionado: Dorado
PUBLICADO POR:
Rachel S.
mayo 27, 2020
It has been 2 weeks of asking if this ok to use on my hair & they do NOT contact you back. Poor customer service.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mari Robin
mayo 26, 2020
Dry and tangle
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Mari Robin
mayo 26, 2020
Very harsh on the hair leaving it very dry
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mari- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Eva H
mayo 26, 2020
okay
Color seleccionado: Dorado
PUBLICADO POR:
Eva H
mayo 26, 2020
can see effect but don’t like smell
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Eva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carolynn S.
mayo 26, 2020
Too intense
Color seleccionado: Rojo
PUBLICADO POR:
Carolynn S.
mayo 26, 2020
I thought this product would simply boost the red but it seems to be more like a temporary color of its own. I thought I had ruined my color but then it did wash out. It did not go with my hair color at all. Threw it out and did not use again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Carolynn - We're truly sorry that our Tint Rinse (Red) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelly M.
mayo 26, 2020
Correcting the White Ends...
Color seleccionado: Beige cálido
PUBLICADO POR:
Kelly M.
mayo 26, 2020
I am a first time highlighter and I am using this to cover the white ends of my hair. I followed the instructions to the letter and I don't see any difference on the ends.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Labrena S.
mayo 23, 2020
Not the color I expected which should have been Violet Purple, but it's pretty.
Color seleccionado: Morado
PUBLICADO POR:
Labrena S.
mayo 23, 2020
First let me begin by saying I was expecting my whole hair to have violet undertones, but that never happen.
Instead, My whole hair has red undertones which is an ash color. I was looking forward to having purple in my hair. It did cover all my Gray hair's which is a plus, but again my hair turned ash color. I was reading reviews & complaints on google and came across a review on
writingbetweenpauses.com blog site and a customer stated: "Intense Pearl was supposed to have mostly violet undertones. However, once I used it, it pretty much just looks like dark brown with red undertones which mind you my hair was dark brown to begin with." and she also stated: "Why portray it as a cool toned, violet option if they literally can't do it, as she admitted they couldn't? That's when she told me that they actually cannot increase the violet undertone because they cannot add blue dye to their formulations because they don't have it. What is the point of advertising a violet undertone (a mix of red and blue, in case I hadn't been told that 400 times) if you don't use blue dye!? That's when I got frustrated."
I agree that you shouldn't advertise a color you don't have just to gain customer's. Honesty is the best policy, especially since you don't have blue dye. I will continue to purchase from eSalon because the color they sent me did turn out to be a pretty reddish brown ash color. Once they get blue dye and notify me that they now have blue dye to mix, and send me a free complementary of Intense Pearl Violet Purple, but I DON'T want my hair to be black, that is when I will give them 5 stars.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Labrena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Alex A.
mayo 22, 2020
Almost what I was looking for ...
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Alex A.
mayo 22, 2020
Not sure this did quite as much for me as I hoped, although it has left my hair very slightly cooler in shade I had seen other reviews suggesting it might also blend the odd grey a little ... that hasn’t been the case for me, but the product didn’t promise that so I’m not disappointed ... still a great product.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Alex - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Robyn H.
mayo 21, 2020
Okay
Color seleccionado: Dorado
PUBLICADO POR:
Robyn H.
mayo 21, 2020
Not really doing anything.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Robyn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
ScanGirl
mayo 21, 2020
Subtle but nice
Color seleccionado: Cobrizo
PUBLICADO POR:
ScanGirl
mayo 21, 2020
I didn’t see much difference after using the subtle Copper Tint Rinse, so I’ve ordered a tube of Red with my next order.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lorna - We're truly sorry that our Tint Rinse (Copper) did not provide results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mayrenis G.
mayo 20, 2020
NEVER GOT IT
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Mayrenis G.
mayo 20, 2020
Never got it after 2 months. What i got was the kit. If thats all im getting this is a rip off because i paid 170 dollars for shampoos and things.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maryrenis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ann J
mayo 20, 2020
Tint
Color seleccionado: Cobrizo
PUBLICADO POR:
Ann J
mayo 20, 2020
Too brassy. Looks orange
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CAROLINE D.
mayo 19, 2020
Only a little change
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
CAROLINE D.
mayo 19, 2020
I have used this product three times in a row now and I'm very disappointed. There is only the smallest change in the red tones. I left the product in around 10 minutes each time which is longer than recommended to try and really get the pigment in. Perhaps I should have gone for red neutraliser but I would definitely say my hair is medium brown as I lightened it. I don't think I would buy again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Loir S.
mayo 19, 2020
Color
Color seleccionado: Cobrizo
PUBLICADO POR:
Loir S.
mayo 19, 2020
I was and still am very disappointed made me look orange.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We're truly sorry that our Tint Rinse (Copper) did not provide copper tones that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ema A.
mayo 17, 2020
Adds color, feels weird
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Ema A.
mayo 17, 2020
I'm not exactly happy with this product. It makes my hair color change just a bit. I've used it 3 times and afterwards my hair feels strange, maybe a little stiff or coated. I'm not sure I will order this again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ema - We're truly sorry that our Tint Rinse did not change your color in the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nicole S.
mayo 16, 2020
Turned my light brown hair green/blue
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Nicole S.
mayo 16, 2020
I dyed my hair light brown 3 weeks ago. I noticed it started looking coppery so I decided to give this rinse a try. It is watery as in a liquid consistency which gets all over your shower. I followed the directions exactly and after towel drying my hair I noticed that the copper was exactly as is and streaks of my hair are blue/green. My hair was dyed one solid color now I have random pieces that are an unattractive blue/green. I washed my hair twice now and the blue/green remains as is. I am incredibly annoyed that I now have a bigger hair problem to deal with besides the coppery color I started with. I’d much rather have copper hair than stripes of blue and green!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debbie B.
mayo 16, 2020
Faulty tube
Color seleccionado: Rojo
PUBLICADO POR:
Debbie B.
mayo 16, 2020
I’m sorry to say when I went to use my tint rinse and squeezed the tube the content squirted out the opposite end all over the wall in my bathroom. What a mess! I would like to send you the pictures so I’ll try uploading. Any suggestions on how Get the color off the tile grout?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie- We're truly sorry that our Tint Rinse arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brian O.
mayo 16, 2020
No noticeable difference
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Brian O.
mayo 16, 2020
I followed the instructions on the bottle and attempted a few different applications; however, I noticed absolutely no discernible effect from this product. I e-mailed their support address; and their eventual response was just to tell me to call their support line... Extremely disappointed with this product and the customer service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brian- We're truly sorry that our Tint Rinse did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shelley B.
mayo 15, 2020
Just okay
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Shelley B.
mayo 15, 2020
It did extend my color but I felt it was drying and really had to condition after
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shelley- We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Wendy H.
mayo 14, 2020
Red Tint Rinse
Color seleccionado: Rojo
PUBLICADO POR:
Wendy H.
mayo 14, 2020
It’s really good that this rinse isn’t permanent because it turned my highlights pink. If I was still in high school that might have been ok...
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Wendy - We're truly sorry that our Tint Rinse did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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