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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janice- We're truly sorry that our Weekly Retreat has not arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Delphine J.
junio 7, 2020
Déçu
PUBLICADO POR:
Delphine J.
junio 7, 2020
Cheveux encore plus secs et aucune brillance
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Delphine J. - Merci pour vos commentaires. Nous sommes désolés que nos produits ne vous ait pas totalement satisfaite. Nos équipes vous ont déjà contacté afin de pouvoir trouver avec vous, des solutions.
PUBLICADO POR:
Misty C.
mayo 12, 2020
Conditioner
PUBLICADO POR:
Misty C.
mayo 12, 2020
Doesnt do anything for me. My hair needs something stronger . probably wont buy again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Misty - We're truly sorry that our Weekly Retreat did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
tara I.
mayo 12, 2020
difference
PUBLICADO POR:
tara I.
mayo 12, 2020
Didn’t notice a difference
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tara- We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sally P.
mayo 9, 2020
Produit de qualité
PUBLICADO POR:
Sally P.
mayo 9, 2020
J'adore l'odeur de ce masque et sa texture mais je ne retrouve pas l'effet démêlant une fois secs !
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sally - Merci d'avoir partagé votre expérience ! Nous voudrions vous proposer un produit qui peut vous aider pour adoucir et démêler vos cheveux. Nous vous avons envoyé un email !
PUBLICADO POR:
Carla M.
abril 29, 2020
Smells horrible not worth it
PUBLICADO POR:
Carla M.
abril 29, 2020
The flowery powder smell clung to my curls long after rinsing. Other conditioners I've used perform as well or better. It is thick. Not worth even the low pricetag.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Carla - We’re very sorry to hear that you were so disappointed with the Weekly Retreat -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Beth G.
abril 24, 2020
Blonde to Brunette
PUBLICADO POR:
Beth G.
abril 24, 2020
From dying my hair white-blonde for several years, my hair is very dry and frizzy. I used the mask and my hair felt softer and more pliable, less brittle while wet. Once air-dried, the results were ok. #myhairneedshelp
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Beth - We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Sheri S.
abril 20, 2020
Disappointed
PUBLICADO POR:
Sheri S.
abril 20, 2020
After reading the many positive reviews, I had high expectations for this product. Unfortunately, I did not experience the touted benefits. My hair felt dry and a bit sticky after use.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheri- We apologize for the delay in our reply to your review. We're truly sorry that our Weekly Retreat did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tabetha E.
abril 19, 2020
Not Good for my hair
PUBLICADO POR:
Tabetha E.
abril 19, 2020
This made my hair so gooey feeling. Took 3 washes to get the sticky, gooey feeling out. Had to throw away.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tabetha E. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Weekly Retreat. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy B.
abril 19, 2020
Weekly treatment
PUBLICADO POR:
Tracy B.
abril 19, 2020
Not what I expected
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tracy B. - Thank you for your feedback. We’re so sorry to hear that our Weekly Retreat did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jordan L.
abril 16, 2020
silicone
PUBLICADO POR:
Jordan L.
abril 16, 2020
I do not use silicones in my hair, So i will not use this product. i didnt realize that when i first ordered it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jordan - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Misty B.
abril 15, 2020
Dissatisfied
PUBLICADO POR:
Misty B.
abril 15, 2020
I was really hopeful for this product but it was hard to wash out and had my hair greasy looking in a day. Usually I can go 3 days between washes and my hair still looks fabulous. I don't know if I'm allergic or what but this product broke the back of my kneck out because I put it on the ends of my hair and it touched my kneck. I'm so glad I didn't get it on my scalp or I would have been very miserable. I'm very dissatisfied with this product but that doesn't mean it's not good for others because every other product I have tried from esalon I have loved. I just hate that I wasted money on a product that I can't use
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Misty - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia R.
marzo 17, 2020
Works pretty well
PUBLICADO POR:
Julia R.
marzo 17, 2020
I like that my hair looks more conditioned after using this but it’s not amazingly so, and definitely looks normal after my second wash. My least favorite part about this is the smell, it just too strong, but luckily it’s a wash out product so it doesn’t stick too much after rinsing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa L.
marzo 8, 2020
Not Moisturizing
PUBLICADO POR:
Melissa L.
marzo 8, 2020
I have tried this product several times and every single time, it leaves my hair feeling brittle, dry, dull, and hard to style. I would not recommend this product if you have thick, naturally wavy hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
PUBLICADO POR:
Stephanie W.
marzo 6, 2020
Didn't work for me...
PUBLICADO POR:
Stephanie W.
marzo 6, 2020
I was really hoping this product would live up to it's claims. I've used it twice now over the last few days and honestly don't see any difference whatsoever. My regular/daily conditioner is just as good-if not better. My hair has been frizzy and getting static cling. Perhaps that is coincidence. But, I will not buy this again. The value doesn't justify the cost. I have medium thick, naturally curly hair.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Stephanie - We're truly sorry that our Weekly Retreat did not make a difference within your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Crystal H.
febrero 14, 2020
It’s ok.
PUBLICADO POR:
Crystal H.
febrero 14, 2020
I’ve honestly used better
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal- We're truly sorry that our Weekly Retreat did not perform as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Asta R.
febrero 9, 2020
not suitable for my hair type
PUBLICADO POR:
Asta R.
febrero 9, 2020
the product smells very nice, however after applying it my hair became more frizzy and more difficult to manage, so I stopped using it after a couple of times
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nancy M.
enero 8, 2020
Not easy
PUBLICADO POR:
Nancy M.
enero 8, 2020
The instructions say leave it on 20 minutes, I think. After shampooing in the shower, and then put the mask? What do you do after showering and shaving, and waiting for mask to work and still not time to rinse out? It's good, but my opinion is still uncertain whether it's any better than just conditioner. Either way, it takes me a long time to get tangles out.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Nancy - We're truly sorry that our Weekly Retreat did not work as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details!
PUBLICADO POR:
Ruth V.
enero 1, 2020
Not that great
PUBLICADO POR:
Ruth V.
enero 1, 2020
On my first treatment I left it on for 1 hour initially it was good and my hair felt good. However the next day it was frizzy again so I am not certain how many treatments you need before it really kicks in. Worked more as a daily conditioner for me.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ruth V. - We're truly sorry that our Weekly Retreat did not provide the aspect you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa C.
diciembre 7, 2019
Can't say it works.
PUBLICADO POR:
Lisa C.
diciembre 7, 2019
To me, this seems more like a weak conditioner than a nourishing mask. I notice no improvement over normal condition bought at my local big box store. In fact, the individual hair masks from the dollar store make my hair feel smoother and look shinier than this does.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lisa C. - We're truly sorry that our Weekly Retreat did not provide the aspect you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. Your eSalon Team
PUBLICADO POR:
Susan K.
noviembre 16, 2019
Not what I expected.
PUBLICADO POR:
Susan K.
noviembre 16, 2019
When I used this product it completely changed the texture of my hair. My hair felt very thin, limp, and hard to style. Not sure if it was me or the product, however, I was very focused on following the instructions to the T and just did not like the outcome.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Annie E.
octubre 24, 2019
Just okay
PUBLICADO POR:
Annie E.
octubre 24, 2019
I've used this multiple times hoping for fantastic results, but it just acted like a normal conditioner on my hair. That being said, I do heat-style a lot, so maybe I need some additional protection to really help soften/protect myhair post-shower, and pre-style.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Annie - We're sorry to hear that you were disappointed by your experience with our Weekly Retreat. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
anita C.
octubre 19, 2019
Weekly Retreat
PUBLICADO POR:
anita C.
octubre 19, 2019
Works ok on your ends for dryness. But I like the leave in conditioner better.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Anita - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eva H.
octubre 18, 2019
Just Okay
PUBLICADO POR:
Eva H.
octubre 18, 2019
I have thin fine hair. After my hair was damaged horribly by the two consecutive dyes sent to me by my stylist, I tried this. It feels rich and smells good, but the moisturization it gives comes with a flat and lifeless look and would cause my hair to look very greasy by the next day. The effects don't last and my next wash makes my hair feel super dry again, no matter what kind of conditioner I use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Eva - We're truly sorry that our Weekly Retreat did not provide the conditioning you expected. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angela M.
octubre 14, 2019
Not Noticable
PUBLICADO POR:
Angela M.
octubre 14, 2019
I really didn’t feel a difference in my hair after using this.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle L.
septiembre 30, 2019
Not happy
PUBLICADO POR:
Michelle L.
septiembre 30, 2019
I will Not buy that again.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Michelle - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ashley A.
septiembre 18, 2019
Ridiculous
PUBLICADO POR:
Ashley A.
septiembre 18, 2019
I have no idea what this is SUPPOSED TO DO but it does NOTHING at all for me and now my hair is dryer than it was prior to using this crap. DONT WASTE YOUR MONEY.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ashley - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
nancy P.
septiembre 3, 2019
it was ok
PUBLICADO POR:
nancy P.
septiembre 3, 2019
nothing special
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
nancy - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jana M.
agosto 28, 2019
Adequate, nothing special
PUBLICADO POR:
Jana M.
agosto 28, 2019
It was okay, but I have used other products that were better and smelled nicer.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Jana - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sheila A.
agosto 22, 2019
Just ok
PUBLICADO POR:
Sheila A.
agosto 22, 2019
Just ok not really any different from store bought
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sheila - We're truly sorry that our Weekly Retreat did not provide the salon results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marianna T.
agosto 21, 2019
Like a conditiones
PUBLICADO POR:
Marianna T.
agosto 21, 2019
I didn't really see any changes, except that leaves my hair with more volume and somewhat frizzy, it was ok but for me just worked like any other conditioner.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Marianna - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jen K.
agosto 17, 2019
Waxy
PUBLICADO POR:
Jen K.
agosto 17, 2019
Left my hair feeling waxy
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Jen - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Suellen L.
julio 30, 2019
horrible
PUBLICADO POR:
Suellen L.
julio 30, 2019
not as horrible as all the other products--still not worth the $ spent
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Suellen - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
stephanie S.
julio 9, 2019
Mosture Mask
PUBLICADO POR:
stephanie S.
julio 9, 2019
Product worked well...almost too well. When directions followed exactly, it truly felt like there was an additional layer added to my hair. I have very fine hair, but wouldn't say that my hair was weighted down to an unacceptable degree however, there was a strange texture to my hair after using.
I only used the "weekly retreat" once every 2-3 weeks as not only did I feel like the product continued to work for several days after using it, but it was obnoxious to apply and rinse out. Obviously the moisture mask is thicker in nature, thereby altering how a user would normally lather their hair, but this would also mean that several rinses were needed to feel like it was somewhat removed. Besides my shower taking three times as long, and the unsettling sensation of having product left in my hair at the end of a shower, the product itself does what it is advertised to do. I would have loved to give the product more stars, but it is difficult for me to personally want to use it again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stephanie - We're sorry to hear that your Weekly Retreat resulted in an unsettling sensation. Because you were unhappy with the shade you received, we have gone ahead and added a credit to your account in the amount of your purchase. We will reach out to you shortly with more information. We look forward to providing you with a shade that will better suit your needs.
PUBLICADO POR:
Deanna D.
julio 7, 2019
Too greasy
PUBLICADO POR:
Deanna D.
julio 7, 2019
Did not like how it made my hair feel greasy .
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Deanna - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christine T.
junio 30, 2019
Where' the shine...Sorry not for me
PUBLICADO POR:
Christine T.
junio 30, 2019
Well, I definitely didn't have any shine. And it just made my hair too soft and too fine, too limp.
Not for me.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Christine - We're truly sorry that our Weekly Retreat did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dominique H.
junio 25, 2019
Very Disappointing
PUBLICADO POR:
Dominique H.
junio 25, 2019
This was recommended to me for my hair that feels drier after I color it and I am so disappointed. First of all, it's a terrible value for your money. The bottle is really small. I only paid the discounted price because it was the first time I've added it to my plan and I was pretty shocked at how small the bottle is. I'm not going to name names here but a quick search will show MANY more conditioning treatments that are priced the same, or below this one with MUCH higher amounts of product in them. Second, it didn't work at all. Because the bottle was so small and I have long hair, I ended up using almost half the bottle with the first use. I let it sit for twenty minutes and when I went to rinse it out I ended up having to then use my own normal conditioner because my hair didn't feel moisturized AT ALL. Upon blow-drying it was clear it hadn't done a thing but wasted my money so no, I do not recommend this to anyone and I strongly urge esalon to re-evaluate this "conditioning treatment."
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Dominique - We're truly sorry that our Weekly Retreat did not provide the conditioning you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amia H.
mayo 31, 2019
Weighs hair down
PUBLICADO POR:
Amia H.
mayo 31, 2019
Plenty of moisture to the point of no volume. I definitely did not see that big of a difference in the shine of my hair. I'm glad I tried it but will not be using it that frequently.
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PUBLICADO POR:
Roni C.
Respuesta de nuestros expertos
Amia H. - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lynne S.
mayo 14, 2019
Not good
PUBLICADO POR:
Lynne S.
mayo 14, 2019
Left my hair really dry and course - had to rewatch my hair and use my regular conditioner
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PUBLICADO POR:
Roni C.
Respuesta de nuestros expertos
Lynne - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Erin C.
diciembre 29, 2018
Will this ever be back in stock?
PUBLICADO POR:
Erin C.
diciembre 29, 2018
I love this mask, but it is so disappointing that it is never in stock anymore! The mask is absolutely a 5-star for me...if I could get it again!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Miriam - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Irish Princess
noviembre 2, 2018
It works!
PUBLICADO POR:
Irish Princess
noviembre 2, 2018
This is a good product. It does what it says, and did what I needed it to. The only reason I can't give it a 5 star rating is the major difficulty rinsing it out. That waxy sticky feeling that seems impossible to rinse out is definitely present. I actually experience this with the hair color itself, and across most products from e-salon. A little baking soda will rinse it, but it sure is a task to run for the baking soda every time I use a product.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Irish Princess - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Allie B.
octubre 9, 2018
Used it all too quickly.
PUBLICADO POR:
Allie B.
octubre 9, 2018
It’s pretty waxy, sorry guys.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Allie - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather D.
octubre 5, 2018
Terrible. wish i returned.
PUBLICADO POR:
Heather D.
octubre 5, 2018
Terrible don't do it. Left a weird coat on my tub and had to clean it off took forever. and didn't do anything to my hair. Save your money.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen M.
septiembre 4, 2018
Hair product
PUBLICADO POR:
Karen M.
septiembre 4, 2018
So unhappy with how my hair was after using this. Would like to return it
1 de 2 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We're truly sorry that our Keepin' It Rich did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel P.
mayo 15, 2018
Moisture Mask
PUBLICADO POR:
Rachel P.
mayo 15, 2018
I really wanted to like this product. Unfortunately, no matter how much or little I adjusted the application, my thick mane did not take to it . . . result was greasy feeling, even after shampooing (1-2 times) afterward.
I am unable to continue using Moisture Mask. Should I return for a refund or credit?
Thank you for listening. . . .. Rachel P
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Rachel - We're truly sorry that our Moisture Mask left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brenda R.
marzo 10, 2018
Keepin' It Rich
PUBLICADO POR:
Brenda R.
marzo 10, 2018
Since my hair is fine, the moisture mask makes my hair feel and look a little greasy. I was not overly impressed with this product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan P.
febrero 13, 2018
Nothing special
PUBLICADO POR:
Susan P.
febrero 13, 2018
My hair did feel silky when wet, but it really didn't condition any better than my regular conditioners.
In fairness, I didn't leave it on for a long period of time. Only about 5 minutes.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Keepin' It Rich did not provide the conditioning results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tara C.
enero 6, 2018
Does not renew moisture to my hair
PUBLICADO POR:
Tara C.
enero 6, 2018
I was hoping to be able to switch to this product instead of using my bio silk every day. However, I was extremely disappointed in this product. It does not do what it advertises to do.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Tara - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich Moisture Mask. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sue R.
enero 5, 2018
Okay
PUBLICADO POR:
Sue R.
enero 5, 2018
It was okay, but I can get the same feeling from a much cheaper product...sorry
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Sue- We're sorry to hear you were disappointed with our Keepin' It Rich Moisture Mask. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Neetu B.
diciembre 31, 2017
Moisture mask
PUBLICADO POR:
Neetu B.
diciembre 31, 2017
I’m very unhappy with the mask . I have dry hair so I thought this would deep condition my hair. I followed the instructions too. Very disappointed!
0 de 2 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Neetu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janie R.
diciembre 16, 2017
soft isn't better
PUBLICADO POR:
Janie R.
diciembre 16, 2017
when using this product, hair becomes very soft. Soft equates to "flat" for many of us. I would not use again.
5 de 6 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Janie - We're truly sorry that our Keepin' It Rich Moisture Mask did not provide the experience you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mila V.
noviembre 2, 2017
Soft and Manageable Hair
PUBLICADO POR:
Mila V.
noviembre 2, 2017
Very nice, clean smell. I used it as a regular conditioner after shampooing, leaving it in for 15 minutes @ a time. My hair was softer and more manageable. I would've given it 4 stars but I find this product overpriced .
2 de 3 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Mila- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debby M.
octubre 7, 2017
Doesn’t rinse clean
PUBLICADO POR:
Debby M.
octubre 7, 2017
I’ve tried a few times, with varying amounts of product, and have found that although it does leave my hair softer... it also leaves it looking greasy.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Debby- Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin It Rich Moisture Mask. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
phyllis T.
agosto 28, 2017
Still dry
PUBLICADO POR:
phyllis T.
agosto 28, 2017
Felt soft while soaking on hair but, didn't tell much difference.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Phyllis - We apologize for the disappointing experience with your Keepin' It Rich Moisture Mask. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair care needs and how we can best assist you, per our Satisfaction Guarantee.
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