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I tried this with high anticipation. Unfortunately, it did not work as well on my hair as the Oi Oil I have been using for the last couple of years. I will be going back to the Oi Oil.
Char - We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Donna O.
March 19, 2021
Greasy
POSTED BY:
Donna O.
March 19, 2021
I would have preferred a shine product you spray on. I asked the girl on phone if she had a shine product and she said yes, so I added it on. I do not use it after trying it a couple of time. Not a good purchase for me.
Donna - We're truly sorry that our (product) did not provide Shine Silk that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lori W.
March 15, 2021
Glossy Already There!
POSTED BY:
Lori W.
March 15, 2021
Shine Silk feels nice but I didn’t notice an increased amount of shine, most likely because my color kit gives me all the shine my hair can have.
Lori - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Margie - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christie D.
March 1, 2021
Good for dry ends
POSTED BY:
Christie D.
March 1, 2021
I find this product to be good but nothing unique about it.
Christie - We’re truly sorry that our Shine Silk did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kandra T.
February 24, 2021
I cannot read any of the instructions written
POSTED BY:
Kandra T.
February 24, 2021
Instructions need to be Larger haven’t even opened it I cannot use it
Kandra - We're truly sorry that our Shine Silk instructions were not clear and legible. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patricia T.
February 7, 2021
Just made my hair limp and greasy
POSTED BY:
Patricia T.
February 7, 2021
This product either didn't work at all if I put a tiny bit, or made my hair greasy if I used a little more to try to put some shine. It actually seemed to make my hair either more fly away and frizzy, or limp and gross. Definitely do not recommend for naturally curly, fine hair.
Patricia - We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda P.
February 2, 2021
No directions
POSTED BY:
Linda P.
February 2, 2021
I actually have not used it as it did not come with any directions other than what is on the bottle and that is so small, it is unreadable.
Linda - Thank you for your feedback! We have reached out via email with more information to assist you. Our instructions for each product can be found on the product page on the website as well. Please let us know if you need further assistance!
POSTED BY:
Karen A.
February 2, 2021
Don’t know what I was expecting
POSTED BY:
Karen A.
February 2, 2021
I followed the instructions and didn’t see any extra shine on my hair. The only difference was that my hair felt greasy. Not shiny.
Karen B. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Shine Silk did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Sue J
January 26, 2021
Shiny hair
POSTED BY:
Sue J
January 26, 2021
Hair stays smart and shiny. Only reason not attaching picture is hair really needs a shape and goes a little wild unless go for a walk with hat on to take it.
Love my e salon colours etc.
Sue J - Thank you for your feedback. We're truly sorry that our Shine Silk did not meet up to your expectation, however we are very pleased to know that you love the personalized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you taking the time to try it out, and to share your experience with us. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen W.
January 21, 2021
Damaged packaging
POSTED BY:
Kristen W.
January 21, 2021
It arrived with the lid slightly ajar. This caused 3/4 of the product to spill out into the package. I haven’t used it because it’s a mess.
Kristen - We are so sorry to hear that your Shine Silk arrived damaged. We have sent you a message letting you know the next steps and please let us know if you need further assistance!
POSTED BY:
Deidre M.
January 19, 2021
Disappointing
POSTED BY:
Deidre M.
January 19, 2021
Basically, this is the same stuff that you can get at CVS, but at a much higher price. It is just a taming oil. Nothing special.
Deidre- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Anne R.
January 18, 2021
Great
POSTED BY:
Anne R.
January 18, 2021
Honestly it is a great product but the information on the bottle is so small and. light colored I can not feel th
Anne- We’re truly sorry that the information on our Shine Silk did was hard to read. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Pamela- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Vionette H.
January 11, 2021
Does nothing
POSTED BY:
Vionette H.
January 11, 2021
This product does nothing for my hair in fact it makes it frizzier. I also ordered one only and took it off my next month order but I got it again! I emailed eSalon and they have done nothing ... I’m done w eSalon and will go elsewhere! Too bad, I really liked the color but if they cannot reimburse me directly to my bank account instead they want to keep it in their account for me to use it with their products. NO! I’m done ! Goodbye eSalon!
Vionette- We're truly sorry that our Shine Silk did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susanna S.
January 9, 2021
Not for me
POSTED BY:
Susanna S.
January 9, 2021
This isn't for folks with fine, straight hair. Super greasy. Won't use again.
Susanna- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rita Z.
January 5, 2021
Good, not great.
POSTED BY:
Rita Z.
January 5, 2021
This serum is okay but I have used others that smell and perform better.
Rita- We're truly sorry that our Shine Silk did meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer M.
December 30, 2020
Okay but........
POSTED BY:
Jennifer M.
December 30, 2020
I quite like this product and it does help to manage and control my hair but this is at the cost of the texture and feel of it. My hair feels harsh and very, very thick.
Jennifer - We're truly sorry that our Shine Silk left your hair feeling harsh and thick. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Levanna D.
December 29, 2020
Shine silk
POSTED BY:
Levanna D.
December 29, 2020
Was hoping it made more of a shine rather made hair a bit to oily
Levenna- We're truly sorry that our Shine Silk did not provide the shine that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kimberley- I’m so sorry to hear that your Shine Silk did not arrive with your order! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Suzanne C.
December 28, 2020
ooops too much!
POSTED BY:
Suzanne C.
December 28, 2020
Careful... a little goes a loooong way. One or two drops emulsified in your hand with Universal Leave In conditioner is plenty for soft and shiny. Too much and it looks greasy. Best for thicker hair.
Suzanne- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Mary- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Denise B.
December 20, 2020
Too heavy for fine hair
POSTED BY:
Denise B.
December 20, 2020
Didn't like this product at all. My hair is fine but has dry ends. All this did was make my hair lank even though I tried just using a tiny amounts on the ends.
Denise B- Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Shine Silk. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Amelia R.
December 15, 2020
Shine
POSTED BY:
Amelia R.
December 15, 2020
Good for updo not so good for thin fine hair . Too oily .
Amelia- We're truly sorry that our Shine Silk did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sandra K. - Thank you for taking the time to share your feedback with us! We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, so we hope to work with you to find a product that will better suit your needs. Please keep your eye out for an email from us.
Amy - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Jolene - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lauren V.
October 24, 2020
To Heavy for Fine Hair
POSTED BY:
Lauren V.
October 24, 2020
I have fine and very porous hair and this left my hair feeling greasy very easily. I tried with just one squirt and kept it to my ends and still it made my clean hair look dirty instantly.
Lauren - We're truly sorry that our Shine Silk did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda W.
October 19, 2020
Not very lasting...
POSTED BY:
Linda W.
October 19, 2020
So so nothing to write home about.
Unfortunately they sent a second time so now stuck with two bottles.
I didn’t realize I was setting up for multiple times.
I won’t let that happen again.
Linda - We're truly sorry that our Shine Silk did not provide smoothing that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Heather H.
October 6, 2020
Mmmm
POSTED BY:
Heather H.
October 6, 2020
Can't say I noticed a lot of difference after using Shine Silk. Won't purchase again
Heather H. - We're so sorry that our Shine Silk did not work for you. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Laurie S.
October 2, 2020
I wanted to like Shine Silk but it’s not a good choice for my hair.
POSTED BY:
Laurie S.
October 2, 2020
My hair tends to be dry so I thought Shine Silk with Argon Oil would be a good choice for me. I tried it on two occasions and followed directions. Unfortunately I found it weighed my hair down or something and I did not like the way it looked till I washed it again. I’m sure that this product would work better for someone with thicker hair than mine which is why I am giving it 3 stars.
Laurie - We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Natalie- We’re truly sorry that our Shine Silk did provide the shine and texture that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Monica M.
September 16, 2020
Nice hair oil
POSTED BY:
Monica M.
September 16, 2020
I use a few pumps on my ends after I towel-dry my hair. Gives the hair a nice shine and bounce. Only con is that the product size is minuscule... 1 oz for $18
Monica- We're so happy to hear that you're enjoying our Shine Silk! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Sherri S.
August 26, 2020
Shine, not!
POSTED BY:
Sherri S.
August 26, 2020
This product did nothing for shine or frizz. Didn’t work on my hair.
Sherri- We're truly sorry that our Shine Silk did not provide the shine or moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Theresa - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kalpana S.
August 19, 2020
makes my hair dry
POSTED BY:
Kalpana S.
August 19, 2020
I am no longer using this as I noticed my hair gets dry from this product. This product is not for me. not sure if I can return it or get credit.
Kalpana- We're truly sorry that our Shine Silk did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
mariam B.
July 26, 2020
did not give my hair a shine
POSTED BY:
mariam B.
July 26, 2020
I used as directed nothing happed. so I will not buy again
Mariam - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
sandra H. - Thank you for your feedback. We apologize that our Shine Silk has not given you the best experience. We have reached out to
you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
CJ - We’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
April S.
July 19, 2020
Not all it’s cracked up to be
POSTED BY:
April S.
July 19, 2020
It’s gummy and really didn’t make my hair all that shiny at all. I was disappointed.
April - We're truly sorry that our Shine Silk did not provide the shinethat you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Wendy- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lynn - We're truly sorry that our Shine Silk did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jody B.
June 20, 2020
Great but...
POSTED BY:
Jody B.
June 20, 2020
I love it but have only been able to use it 2-3 times because the pump doesn't work.
Jody - We're truly sorry that our Shine Silk was defective. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lynn - We're truly sorry that our Shine Silk did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jacqueline C.
June 4, 2020
Nothing Special Here
POSTED BY:
Jacqueline C.
June 4, 2020
Maybe this doesn’t work so well with natural 4C hair. I didn’t notice anything much. I shan’t be repurchasing this item.
Jacqueline- We're truly sorry that our Shine Silk did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mayrenis G.
May 20, 2020
NEVER GOT IT
POSTED BY:
Mayrenis G.
May 20, 2020
Never got it after 2 months. What i got was the kit. If thats all im getting this is a rip off because i paid 170 dollars for shampoos and things.
Maryrenis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gina N.
May 19, 2020
Shine Silk
POSTED BY:
Gina N.
May 19, 2020
Does work to give your hair that boost of shine. The only thing is it doesn’t seem to last too long.
Gina -We're truly sorry that our Shine Silk did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jan K.
May 15, 2020
Was too rich for my particular hair
POSTED BY:
Jan K.
May 15, 2020
I have very fine hair and this was too rich and heavy for my hair. While it made it nice and soft, I found my hair flat and hard to style.
Jan- We're truly sorry that our Shine Silk was heavier than you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ina K.
May 10, 2020
Very oily
POSTED BY:
Ina K.
May 10, 2020
I’ve used just a dab of this on the wet hair but left my hair a bit too oily
Ina - We're truly sorry that our Shine Silk did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Catherine- We're truly sorry that our Shine Silk did not perform as expected on your curly hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Rosemary - We apologize for the delay in response to your review and we’re truly sorry that our Shine Silk did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie Jo F.
April 27, 2020
Way too heavy
POSTED BY:
Debbie Jo F.
April 27, 2020
My hair is very fine and thin. This product was way too heavy for my hair & I ended up gifting it to a friend.
DebbieJo - We apologize for the delay in response to your review and we thank you for the feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Francine H. - We're truly sorry that our Shine Silk did not work for you. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Laura O.
April 2, 2020
Only Used Once
POSTED BY:
Laura O.
April 2, 2020
To be fair, I've only used this product once but it didn't give me the shine I had hoped for. My hair is very fine and thin. It is also thinning more with age. I only used a small amount, about a half tsp, thinking I would get shine without weighing it down. The end result was that it didn't really do anything. I'm hoping for better results with continued use but initially, I'm disappointed.
Laura O. - We're truly sorry that our Shine Silk did not provide the shine you expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Lisa O.
April 2, 2020
not for me
POSTED BY:
Lisa O.
April 2, 2020
my hair is naturally shiny so this made it appear unnatural and oily
Lisa O. - Thank you for your feedback. We apologize for the unsatisfactory experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Patricia C. - Thank you for your feedback. We are sorry to hear that our Shine Silk made your hair look greasy. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Debra P.
February 2, 2020
do not like
POSTED BY:
Debra P.
February 2, 2020
I do not like the shine silk. i would like to return but can't find anything on your site to return. i feel that this product makes my hair feel unclean. I put it on after shampooing my hair then dried my hair, and it makes my hair feel like too much product is in my hair.
Debra - We're truly sorry that our Shine Silk did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie B.
December 24, 2019
Wasn't Impressed
POSTED BY:
Julie B.
December 24, 2019
I had another product I used before I colored my hair that I liked. I wasn't sure it would be safe now that I colored my hair and decided to try this. I didn't get the same results. I've found out the other product is safe and went back to it.
Julie - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
SUSAN M.
December 21, 2019
Shine away
POSTED BY:
SUSAN M.
December 21, 2019
I like the product but wish it was in a spray bottle. Most of the product ends up on my hands instead of my hair.
Susan - Thank you for your feedback. We apologize for the less than perfect experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
carole J.
December 8, 2019
Too Thick
POSTED BY:
carole J.
December 8, 2019
I don’t care for this. It’s too heavy and I prefer a spray product.
Carole J. - Thank you for sharing your feedback with us. We are sorry that our Shine Silk didn't meet your expectations. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Please keep your eye out for an email from us for your next steps! Your eSalon Team
POSTED BY:
Alison R.
October 23, 2019
Disappointing
POSTED BY:
Alison R.
October 23, 2019
Did not work on my hair other than to leave it looking greasy. Very disappointed
Alison - We're truly sorry that our Shine Silk did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
Anita - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Nancy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Janet - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Judy C.
October 12, 2019
Plop, plop.
POSTED BY:
Judy C.
October 12, 2019
The product doesn't spray, it just plops in a small circle on head and leaves oily circles on my hair and doesnt blend when I brush.
Judy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Jennifer - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Traci Y.
September 24, 2019
Shine Silk
POSTED BY:
Traci Y.
September 24, 2019
So I tried the shine silk, but it didn’t seem any different then my drug store version and it costs more.
Traci - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amanda S.
September 22, 2019
100% guaranteed UNSATISFIED CUSTOMER
POSTED BY:
Amanda S.
September 22, 2019
I was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL!
From a 100% GUARANTEED UNSATISFIED CUSTOMER
Amanda Satison
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Debbie - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Beverly S.
August 25, 2019
Thought it was a mist
POSTED BY:
Beverly S.
August 25, 2019
This is a lotion not a mist so makes my thin fine hair too heavy and sticky.
Beverly - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly W.
August 18, 2019
Had high expectations
POSTED BY:
Kelly W.
August 18, 2019
I was hoping this would really be something but in actuality, I have better results with Palmer’s Coconut Oil Hair Polisher Serum. I get 6fl. Oz for a fraction of the price I paid for Shine Silk which is only 1 fl oz. Sorry but this purchase was a fail 🙁
Kelly - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lillian F.
August 6, 2019
Still reviewing
POSTED BY:
Lillian F.
August 6, 2019
It goes on smoothly, however, if you have frizzy hair you will require more than just a squirt. It is not heavy or greasy. So depending on the type of hair you have, determines the outcome of the product.
Lillian - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience with our Shine Silk. We look forward to hearing more of your feedback in the future!
Tina - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
SherrySue - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Marcia - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Pamela C.
June 10, 2019
NEVER GOT IT!
POSTED BY:
Pamela C.
June 10, 2019
I paid, in person, for this Shine Silk spray on April 16, when I was at the ESalon bldg getting my hair colored.
I NEVER received the product! The stylist who did my hair ( very nicely, I might add) collected the $$$ for the service and this product, but did not tell me how I would get the Shine Silk. She immediatly had another client after me, so I did not want to bother her.
I assumed the product would be at the front desk when I left, as is the case in full~service salons where I have gone many times before.
But, no...the nice "new girl" at the desk didn't know anything about it, but thought it would be included with my next color order, (in 4 weeks)!
I called when I got my next hair color order, and the Silk Shine was not in the box.
This time, I was told it had been on back order for several weeks! (I think they should have told me that when I was there, and PAID for the product!)
I patiently waited another couple of weeks and still no product, No follow up.
I wrote an email detailing all of this, about a week ago...NO RESPONSE, NO Shine Silk!
NOW they want me to review the product?!?
Ahhhh, Nope! Instead, I am canceling my monthly color order, and will find a company that is more responsive and pays attention to small details like this issue!
Too bad, too, as in Jan/Feb, when I bought my 1st color and Many other products from them, I asked specific questions, and they were very nice and responsive. I even had a colorist call me in March,(I think,) to answer some of my (emailed) questions about coloring, while possibly letting my hair go gray!
And, I really like their color and especially shampoo and conditioner products.
This is NOT about the $18.00 I paid for the product that was not there, but the customer service and follow~up that was not there! :(
Pamela - Thank you for your feedback and apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Belinda Y.
May 13, 2019
Shine
POSTED BY:
Belinda Y.
May 13, 2019
Didn't work any better than anything else I tried.
Belinda - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Beverly S.
April 26, 2019
Nice Product
POSTED BY:
Beverly S.
April 26, 2019
Nice Product. But very small amount for the price. You get maybe 7 uses out of it. The bottle looks large , the walls of it are extremely thick and very small well inside. I won't pay that price for a weeks worth of product.
Beverly - Thank you for your feedback. We're sorry to hear you're disappointed with the size of our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kaye A.
March 3, 2019
Does not leave a clean feel
POSTED BY:
Kaye A.
March 3, 2019
My hair is coarse and frizzy. I used this product on semi-dry hair to style and flatten, but it does not do that unless I use more than recommended and it makes my hair feel dirty.
Kaye - We're truly sorry that our Shine Silk did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa T.
February 19, 2019
Not the results I wanted
POSTED BY:
Lisa T.
February 19, 2019
I'm sure this would be a good product for someone with a lot of hair but it just left my fine hair feeling and looking greasy. It did not live up to my expectations
Lisa - We're truly sorry that our Shine Silk did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Suky C.
February 3, 2019
Not bad
POSTED BY:
Suky C.
February 3, 2019
Smells great. If you use to much it can get oily fast. But overall not a bad product.
Suky - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Evelynne O
January 16, 2019
Combine for optimal shine
POSTED BY:
Evelynne O
January 16, 2019
For best results, as shown by my stylist, this treatment oil is best used along in combination with another styling product, such as the In Perfect Form hair styling lotion. On its own, it is not as effective and tends to weigh down a bit heavily on thin hair, such as mine, and makes it appear a tad oily.
Evelynne - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Karen S.
January 6, 2019
Too much for fine hair
POSTED BY:
Karen S.
January 6, 2019
I was truly hoping this would shine my hair without weighing it down , this one disappointed . I guess with fine hair there are just some products that won’t work well . Shines well but looks flat & greasy, for me it’s not a winner
Karen - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nancy M.
January 3, 2019
Cameo Mist
POSTED BY:
Nancy M.
January 3, 2019
I dont like the spray, as it gets on my skin, I have trouble with its overspray. Feels sticky and does not dry
completely, gets on my hand if I touch my hair, even after 30 minutes.
Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laurie O.
December 17, 2018
Shine Silk left an odd smell on my hair
POSTED BY:
Laurie O.
December 17, 2018
Shine Silk did leave a shine on my hair, but it became slightly greasy and left an odd smell on my hair. I won't be ordering it again.
Laurie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
jackie H.
December 11, 2018
Wouldn't buy again
POSTED BY:
jackie H.
December 11, 2018
Was not very impressed with product have used better and a lot cheaper didn't notice any difference in shine or texture wont buy again
Jackie - We're truly sorry that our Shine Silk did not provide the shine you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Felicitas R.
November 4, 2018
Didn’t like it
POSTED BY:
Felicitas R.
November 4, 2018
It made my hair dull and no volume. Sorry 😐 this is probably only good when i don’t want to style my hair. Because when I apply it doesn’t give any volume to my hair it looks dead. I want something that when I apply it’s shiny and it will give volume to my hair.
Felicitas - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Wanda S.
October 16, 2018
Great shine but too heavy for curls to set and hold.
POSTED BY:
Wanda S.
October 16, 2018
The product was recommended for protection when heat styling as my hair is already color treated and heat styled daily. For those same reasons I need some added frizz control and added shine. I give it a 9.5 in the frizz and shine control category but my hair would not form or hold a decent curl with it in my hair. I only wash my hair every other day so the 2nd day it would curl but wouldn't hold the curl the whole day even using hair spray. The person I spoke with did warn me this could be a problem so of course my limp problem hair just had to fit the bill but I wouldn't let that deter you from trying it. When putting it in just feels like good stuff so I'm disappointed.
Wanda - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Martha - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa B.
August 28, 2018
Shine Silk made hair flat - greasy
POSTED BY:
Lisa B.
August 28, 2018
Shine Silk did not give my hair any shine at all but did weigh it down and make it greasy. I was careful to spray a small amount in my hand, rub together then apply to mid & ends of hair but same results I've had in the past when trying one of these types of "shine" product.
Lisa - We're truly sorry that our Shine Silk did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patricia B.
July 10, 2018
Not what I expected
POSTED BY:
Patricia B.
July 10, 2018
Too heavy for my fine hair even with minimal application. Would also prefer a spray for for better overall application.
Patricia - We're truly sorry that our Shine Silk was heavier than you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Gill B.
July 5, 2018
Not very good
POSTED BY:
Gill B.
July 5, 2018
Bought this expecting miracles. Not as good as the one I buy in the supermarket. My hair is coarse and wirery this. It didn’t make it smooth or shining.
Gill - We're truly sorry that our Shine Silk did not provide the shine and smoothing you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Priscilla A.
June 27, 2018
Not what I was expecting
POSTED BY:
Priscilla A.
June 27, 2018
The fragrance is too strong and smells like chemicals, not at all natural. Not sure why but I expected a spray for some reason. My bad.
Priscilla - Thank you for your feedback. We apologize for the disappointing experience you had with our Shine Silk. We're always looking to improve our service and products, and truly value everything our clients say. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Karen H.
June 11, 2018
Getting to much of a mess
POSTED BY:
Karen H.
June 11, 2018
I dont like my hair dye anymore. It is so much easier to do it with store bought kind. I'm done.
Karen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Molly - Thank you for your feedback. We apologize for the disappointing experience you had with our Shining Armor. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Mary D.
June 7, 2018
Just Okay
POSTED BY:
Mary D.
June 7, 2018
Worked okay, wasn't any better than anything I can buy at the drugstore for a fraction of the cost. Also, the pump on the bottle I received didn't work, so I have to untwist the top to use the product. Not a big deal, but the packaging could use some work.
Mary - We're truly sorry that our Shine Silk did not work. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tom C.
April 30, 2018
IDK what I was thinking, when I ordered this product...
POSTED BY:
Tom C.
April 30, 2018
I have fine hair which, tends, to be oily. This, just, made my hair an oily mess!
Tom - Thank you for your feedback. We apologize for the disappointing experience you had with our Shining Armor. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Mary - Thank you for your feedback. We're sorry to hear you found our Shining Armor Renewing Treatment Oil to be too heavy. We're always looking to improve our service and products, and truly value everything our clients say. Per our Satisfaction Guarantee, we have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathy V.
February 5, 2018
Not what I expected
POSTED BY:
Kathy V.
February 5, 2018
I've been using another product for years and it has never left my hair looking greasy. I'm afraid this left my hair looking greasy and weighed down. I won't purchase again. It may work for others, but not on my fine and naturally curly hair.
Kathy - We're truly sorry that our Shining Armor left your hair feeling greasy and weighed down. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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