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So, my hair was BAD. My roots were really grown out and my hair color was turning into a copper mess, so I knew it was time for a change. I planned on going to the salon, but grad school is not only taking my money, but also my time away from me. I decided that this was the next best thing. The positives, best website ever. I really felt like my hair was being taken care of by my colorist. The color matched for me was ideal. Also, 10/10 for packaging and cuteness. I felt like it was *made for me.* Customer service is on a whole other level. I was reading reviews, waiting for my package to arrive and noticed others said the dye made their hair feel gummy. I was told by customer service to prep my hair with a hair masque the night the night before. I followed those instructions and prepped my hair. BUT my hair was really left feeling thirsty and sad. As I was shampooing the color out in the shower, I said goodbye to multiple strands of hair that didn't survive the battle. A week later and my thick hair just feels dull. I was hoping I could rely on this service for all of my color needs, but I might be giving up. Don't get me wrong, the color is nice, but the damage is no good. :/
Sydeny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roxy M.
October 23, 2018
08/16/18 Custom Color Set Review
POSTED BY:
Roxy M.
October 23, 2018
Hello--
Thank you for your work in creating my latest color set. I liked the color, but perhaps you could add more red? I wear my hair (color and style) as intense and outrageous as possible! I am a child of the '80s, and I still love Manic Panic--does that tell you anything? ;)
Also, this color seemed to fade faster than the previous color. Is that possible? Might you have changed your product formula and/or ingredients?
Thank you very much!
--Roxy
Hello Roxy. Want to tweak your tone? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can ring us at (866) 550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Yolanda G.
October 17, 2018
Great color, but did not cover for as long
POSTED BY:
Yolanda G.
October 17, 2018
As always the color was perfect. It matches my natural color very well. Not sure if it's because of how I put it on or what, but my grey is already beginning to show.
Have not gotten to the highlights I purchased, may try that this weekend.
We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Delia K.
October 15, 2018
Dee Dee K
POSTED BY:
Delia K.
October 15, 2018
Complete Kit ! Put together nicely , Color Great !
Delia - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
April D.
October 11, 2018
Grey coverage lacking
POSTED BY:
April D.
October 11, 2018
The color was nice. I love the kit and friendly instructions. I left the color on as prescribed after timing application and everything as recommended. My greys were visible just a couple/few days later.
April - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Mimi C.
October 6, 2018
Ruin my expense Japanese straightening work
POSTED BY:
Mimi C.
October 6, 2018
I straighten my hair too and it is a constant struggle for me. The coloring is strong and it override my Japanese straightening that costs hundred of dollars! NO MORE. I am using all Organic dye now, my hair is so soft!
Mimi - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color and how it reacted with your Japanese straightening. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out!
POSTED BY:
Michelle C.
September 12, 2018
Great now
POSTED BY:
Michelle C.
September 12, 2018
I like the color you made for me on the last shipment. I have not tried the highlighting kit yet, because I am not sure how to use it.
Michelle - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Karin B.
August 21, 2018
Results are just as promised
POSTED BY:
Karin B.
August 21, 2018
Best natural color ever....dating back to when I was in my early 30's! I had my hair cut (unusually) short to make sure that I would have enough coloring agent.....could have left it 'mid-length' as there was colorant to spare! Wow, I am over 70 and have never had such a beautiful hair dye experience....have done it at home for 20+ years. I am more than 'satisfied' and wish my two Ohio daughters would stop spending $75 to have an attendent do the SAME steps as I have just done (myself) at home....Everything in the radio ad came 'true'!
Karin - We're thrilled to hear that you're enjoying your customized hair color. We look forward to our next opportunity to delight you!
POSTED BY:
Briar B.
August 15, 2018
Color
POSTED BY:
Briar B.
August 15, 2018
I really liked how the product didn't really smell and since I'm a stylist myself I have smelled some strong colors. I love the shampoo and conditioner. I even love how the product went on , but the color matched what I already had I wanted something more ash tone.
Briar - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
queenski
August 11, 2018
Still working on it
POSTED BY:
queenski
August 11, 2018
still trying to get the right color for me. haven't given up yet. looking forward to the next formulation!!
Queenski - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kathy P.
August 3, 2018
Color set
POSTED BY:
Kathy P.
August 3, 2018
Im impressed with how much longer my hair color lasts as compared to the store bought boxed color i used to purchase. The tone is a lot less brassy (I'm a redhead) and looks much more natural. Im on my 3rd or 4th kit n still trying to perfect my personal color preference as well as application process as its always turning out a little too dark for me. But i sincerely believe thats because MAYBE I'm not doing it applying it perfectly correctly yet. Its a learning curve. But this kit is very professionally packaged and the quality of the color is equivalent to salon coloring in my opinion
Kathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Diane G.
July 27, 2018
The color came out black on my ends and my roots were red
POSTED BY:
Diane G.
July 27, 2018
Its was as good as the store bought ones for 2x to 3x the price
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Aurora P.
July 25, 2018
Mahogany red
POSTED BY:
Aurora P.
July 25, 2018
I don’t color my hair often since I have little gray. And when I do, I dye it myself at home (typically soft black). My 50th birthday is coming up so I wanted to have a big change and go with mahogany red. I felt that my best results would be to have my hair colored professionally. And thus I came to eStudio Color Studio. My experience over all was pleasant and welcoming. The salon is beautifully appointed and clean. My colorist was polite, professional and quite helpful. We discussed my wishes and she explained that she couldn’t give me a lighter shade of red given my dark base. I told her that this was perfect as I wanted a dark shade of red.
I showed her some internet pics and said that I wanted “Mahogany Red”. After two hours of processing, shampooing and styling, I was ready for my results. My hair looked beautiful, shinny and nicely styled but it wasn’t RED!
My hair looks soft black which, I could have done myself at home!! 😩 I was tired and hungry at that point and the only thing that I managed to say is that it looked too dark. The colorist said that I could go back and get a “light set” at my next appointment which may give me more of a red hue.
My mom was with me at the appointment and on our way out she said “I heard you ask for Mahogany Red but I just don’t see it, maybe in the sunlight??!” But no, not in the sunlight either. And to add insult to injury, we ended up having to pay $7.00 for parking, even after the validation!!! ☹️
Aurora - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Nikki K.
July 23, 2018
Nice, gentle color
POSTED BY:
Nikki K.
July 23, 2018
Easy to follow instructions, gentle on hair but I’d ask for more gray coverage next time. I will try it again. Happy w/ all else!
Nikki - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Amanda L.
July 4, 2018
Fading very fast
POSTED BY:
Amanda L.
July 4, 2018
Loved the product and the color. Fades within a week.
Amanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Vicki P.
May 30, 2018
Color
POSTED BY:
Vicki P.
May 30, 2018
I love what colorist does.. I'm very picky about my hair and so far they have listened.
Vicki - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Jenna M.
May 17, 2018
Purple tone - no purple at all
POSTED BY:
Jenna M.
May 17, 2018
Ordered the purple toned hair color. Did a test strip and loved it - purple color came through and looked great after rinsing and drying it. Colored my whole head and no purple - no tone - know have a brown with reddish tones, which is an okay color, but not what I wanted, but product is easy to use
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Arianna P.
May 17, 2018
Sticky/ waxy residue is extremely frustrating
POSTED BY:
Arianna P.
May 17, 2018
I have been using e-salon for over a year now. I really like the custom color; I have medium, ashy, brown hair that tends to become brassy with store-bought hair color so when the e-salon colorist added enough ash in my second order the color was almost identical to my natural hair avoiding undesired brassiness and giving me soft and shiny hair. The gray coverage is also excellent (I am in my early 30's but have had grays since 19 so I know the deal!). Anyway, for all these reasons I put up with a big inconvenience: having to wash my hair at least 5-6 times to get the sticky/waxy residue off my hair. I initially contacted customer service and they suggested to use bicarbonate and to rub my hair with some of the product left in the bottle immediately before washing my hair but that only reduced the # of washes from 7-8 to, as I said, 5-6 times. It has become extremely frustrating to spend so much time, effort, shampoo and water just to color my hair (especially during this time of the year where it grows like crazy) so it does not make sense for me to continue using it as much as I like the other features. I also wonder if the color would stay even longer if I didn't have to wash my hair that many times the first day I apply the color.
Arianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Twyla M.
May 14, 2018
Dark but vibrant
POSTED BY:
Twyla M.
May 14, 2018
First let me say I was VERY impressed with the kit. Bravo! Due to extenuating circumstances I could not color right away unfortunately. I’ve colored my hair at home many times but I must say this was my messiest application. Probably mostly my fault. I got color all over the bathroom. I liked the way the color rinsed out pretty easily. The finished color came out darker than I expected so I may try to change that before you ship my next order. The color was nice in that it had high and low lights and it blended well. I would suggest longer gloves lol. I’m hoping after a few washes it lightens up a little and more red shows through. I have only a little gray right in the front of my hairline so I was disappointed when I still saw a few gray hairs after coloring. That was the first place I put color so I’m sure I gave it ample time. Overall I really liked the product. I only gave it three stars though because of the darker than expected color and the few grays still showing. I would, however, recommend eSalon to friends and family.
Twyla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Diana - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
cara C.
April 26, 2018
Review
POSTED BY:
cara C.
April 26, 2018
Shipping was smooth and it was packaged so nicely, I didn't use the whole amount since I using to cover a little grey after a few showers I started to see my grey slowly showing, I think I need something to deal with deal with very resistant grey hairs. Thank you everything else was so nicely done. Cara
Cara - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Denise H.
April 19, 2018
Use to like
POSTED BY:
Denise H.
April 19, 2018
When I started using this product I loved it. My hair color was perfect. The more I use it my hair gets darker and darker each time. I’m using the same color and following the directions exactly. My hair feels healthy but just looks darker. I’ve got to go back to my salon.
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Marjory M.
April 18, 2018
Quality color but...
POSTED BY:
Marjory M.
April 18, 2018
Suggested hair styles based on age and face shape. What is a good color without the right cut.My hair is long age 58 I need a change to enhance my new color. Hair is now middle of back. Makes the age show !!! Suggestions welcome!!
Marjory - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Donna M.
April 10, 2018
Dry ends
POSTED BY:
Donna M.
April 10, 2018
I love the color. I end up leaving the color on longer than normal to cover the resistant grey, as a result my hair is extremely dry and brittle. Help!
Donna - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sophie H.
March 30, 2018
Completely different colour.
POSTED BY:
Sophie H.
March 30, 2018
I had very light blonde hair, and decided to try this product to go a deep mahogany with a red tint. I was so excited! The package was fab and everything arrived when it said it would. I followed all the instructions to the letter as I didn’t want to get anything wrong, even had a friend help so I didn’t miss any bits.
Washed and dried my hair, and it’s rose gold at best. It literally looks 3 shades darker, and a little warmer. My partner literally said he couldn’t see a difference...
I will never try this again! Absolute waste of money!
Sophie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Dava H.
March 20, 2018
Finally found my color
POSTED BY:
Dava H.
March 20, 2018
This is my third box and it’s been adjusted each time. I’ve finally got my hair the color that I want. It just took a few tries. It’s great!
Dawn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
Mariela - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Amanda R.
February 1, 2018
Faded so fast
POSTED BY:
Amanda R.
February 1, 2018
Upon first inspection I was so excited about this! The packaging was so cute and it really seemed promising. I’ve been coloring my own hair for more than 10 years so I was excited about the possibility of something even better! After washing and drying I was pretty happy. The color was mostly what I expected. I went from a very light blonde to a dark copper blonde. Two days later after washing my hair it seemed a little lighter. Now it’s 10 days later and my hair has basically returned to its original light blonde. I’ll go back to the products I used before this that give me 5/6 weeks of good color.
Amanda - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Patricia P.
January 19, 2018
It has completely faded back to my original color within a week!
POSTED BY:
Patricia P.
January 19, 2018
When I first did the color on January 11th, I was thrilled with the results. I followed the directions to a tee. The color was just as described. Not even 3 days later I noticed it was getting much lighter. I used the red enhancing shampoo in the shower that day and it was a litter better but not like day 1. Today is day 8 and the only color that is in my hair is on the roots. The rest is completed gone. I used a high end color shampoo and conditioner whenever I wash my hair. With all my other colors I usually went 6 to 8 weeks in between coloring. This one I'd have to do it every week. Sorry but I won't be using this again. I'm really disappointed because I loved the results I had for 2 whole days.....
Patricia - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Derelys B.
January 16, 2018
Haircolor probably wont work for me:(
POSTED BY:
Derelys B.
January 16, 2018
You did not wait for me to send more info, & my picture, before sending out the haircolor!
Derelys - Thank you for your feedback. We apologize for the disappointing experience you had with us. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Betsy A.
January 15, 2018
Did not cover gray
POSTED BY:
Betsy A.
January 15, 2018
I like everything about the product packaging, shipping time, ease of use and instructions. I wasn't let down until after my hair dried and I could still see ALL my gray.
Betsy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise B.
January 2, 2018
Nice color, not so nice gray coverage
POSTED BY:
Denise B.
January 2, 2018
Even after my color being adjusted to better cover gray, after just a few weeks they are back in full force. I hardly have any grow out and am feeling the need to do something about all the gray. My drug store brand worked better at keeping the gray at bay!
Denise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Patti G.
December 1, 2017
Hair continues to come up too red/gold
POSTED BY:
Patti G.
December 1, 2017
My hair was a hodgepodge of gray and dark blonde roots and over processed ends. The formula did a really good job of bringing all the colors into a nice blend. I really love the addition of pearl for shine. Even though I cautioned the colorist in my notes that my hair comes up very red, the formula was not cool enough and processed too much red/gold. A neutralizing shampoo helps to tone that down. I sent pictures and feedback and am hoping my next formula will give me the cooler, shiny beige I'm looking for.I'm sorry to say the next formulation and the one after that did nothing to address the brassiness. I'm giving it one more shot, asking for a cooler formulation in hopes that we can get this right. I like the idea
of this service. 😊
12/1/17 update: The last formulation came up a Carmel color on my roots. Still too much red, but better. I’m giving it one more shot. I’ve asked for an ash color base in hopes that it will neutralize the red. Surely with all the pigments available to eSalon, they should be able to come up with a cooler color for me.
Debbie -We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Kelly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Soci G.
November 27, 2017
What happened?
POSTED BY:
Soci G.
November 27, 2017
So I’ve been using e-salon for a while and have had great results. I decided to be adventurous because I believed that I would get similar results considering I’ve had a good experience with the last formulas I’ve used. Well, I decided to try and go for a deep auburn. I received my color as well as a gloss for the part of my hair that was already colored. The formula was great! The initial results were beautiful, I loved the deep red I got...the only problem I had is that it didn’t last after my first wash! I use the Joico color endure shampoo so I highly doubt that was the cause for my beautiful red now being back to the brown it was before. My roots are still a bit red but my ends are brown. The color looks a bit of a brassy dark brown under the sun.
Soci - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Donna G.
November 19, 2017
Great!
POSTED BY:
Donna G.
November 19, 2017
The color was awesome made me look 10 years younger. This product did not damage my hair.
Donna - We're thrilled to hear that you're enjoying your custom blended hair color. We look forward to our next opportunity to delight you!
POSTED BY:
Newanna M.
November 18, 2017
Made hair too dry but color spot on
POSTED BY:
Newanna M.
November 18, 2017
Color was spot on. Not too strong of an odor. Shampoo and conditioner smell great. Did had a few spots of breakage in my hair where a few very small knots or tangles came out in chuncks. The product needs a better conditioning or protection to it. But I loved that the color was spot on. Did not cover all greys. I like them anyways so that was ok.
Newanna - Thank you for your feedback. We apologize that our Made For You hair color left your hair feeling dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Angie M.
November 1, 2017
My gray just won't grab the color
POSTED BY:
Angie M.
November 1, 2017
Overall your product is great hair color and love the shampoo and conditioner. My problem continues as it did when buying boxed hair color. I am so gray resistant that even leaving the color on only roots longer than advised does no different. I am very good at painting color in 1/8 inch sections like a professional and use very good color hair shampoo and conditioners. Within 3 shampoos, i am spraying or painting in a temp color. Your team has been great trying to help as I have now used your product 3 times. I will not give up yet! Determined there is a formula to color me at least 2 weeks. I will send a pic after next shampooing to my color expert to work her magic.
Angie-"We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for."
POSTED BY:
Heather C.
October 19, 2017
Shipping
POSTED BY:
Heather C.
October 19, 2017
My daughter and I both ordered hair color from here the 10th. She got hers three days later. I am still waiting ten days later even though it has said it shipped. I was super excited for this and am still waiting.
Heather- Thank you for sharing your feedback. We apologize that your order has not arrived! We have gone ahead and reached out to you in regards to this matter to ensure that you receive your order.
POSTED BY:
nancy W.
September 29, 2017
Thank you to Alix [only 1 star worked]
POSTED BY:
nancy W.
September 29, 2017
September 7th, Alix patiently helped me convey adjustment for next custom color. Please be certain he receives my grateful appreciation, as it is exactly what i hoped for ! Thank you Magic Alix!
Nancy - We're thrilled to hear that you're enjoying your custom color. We will deliver the message to Alix. We look forward to our next opportunity to delight you!
POSTED BY:
Mary C.
September 27, 2017
E-salon is worth a try
POSTED BY:
Mary C.
September 27, 2017
E-Salon is worth a try if you're a DIY. Customer service is very helpful.
Mary C- We're so happy to hear that you're enjoying your Made For You Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Megan P.
September 22, 2017
Really unhappy
POSTED BY:
Megan P.
September 22, 2017
I've been working really hard to get my hair to go red. It's been three years of slowly getting my hair a nice, deeper red color. And having used this dye - my hair is more purple-brown than red. The quality of the dye seemed fine, and it didn't feel off in any way. It was simple and easy to use. I'm just really not satisfied with the way the color came out.
I do really like the shampoo and conditioner that was sent with it though. My hair felt so soft and healthy and wonderful after I used it.
Megan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Cyndi R.
September 10, 2017
Like it easy to use
POSTED BY:
Cyndi R.
September 10, 2017
It was very easy to use. My hair came out to red though. I wanted more of the beige blonde. But for some reason it happens when I try to do my own hair. Loved the kit. Contacting them to let them know. I know they will help me. They were amazing prior to my order.
Cyndi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lisa A.
September 5, 2017
Too dark
POSTED BY:
Lisa A.
September 5, 2017
I was really looking forward to seeing some burgundy color. What I ended up with is nearly black.
Lisa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Anida W.
September 3, 2017
Not for 4c hair
POSTED BY:
Anida W.
September 3, 2017
The product was easy to use and follow. My gray/ white hairs took the dye but the rest of my hair didn't. I am AA with 4C hair not made for this type of hair.
Anida - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Bonnie Z.
August 27, 2017
Color not what I expected
POSTED BY:
Bonnie Z.
August 27, 2017
I was not expecting a brown color, I asked for a red/mahogany color. I want more of a deep red mahogany....one that you can tell I have on. I hope in my next kit, it is better because I don't want to keep ordering if I'm not going. To be happy with the color
Bonnie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cara C.
August 24, 2017
Too dark
POSTED BY:
Cara C.
August 24, 2017
I spoke to a rep and she even lightned my color but my hair really grabbed it. I will ask them to tweak it with less dark and more carmel. It was more first time ever coloring my hair and I plan to try it again.
Cara - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Danielle P.
August 23, 2017
Stray Gray
POSTED BY:
Danielle P.
August 23, 2017
The color was pretty but I did struggle covering up all the gray. I know it's me - just easier to have someone who knows what they're doing do it for you. Also, I need highlights for dimension...since my hair is short and pretty thin.
Thank you though! It was a very cool kit! I felt so special!
Danielle - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mechelle H.
August 14, 2017
Almost there!
POSTED BY:
Mechelle H.
August 14, 2017
I love that I feel like the colors match pretty good. This time it covered the gray longer than before and I was sooo glad. It needs to be just a tad darker and it will be perfect!!
Mechelle - We’re sorry to hear that your color came out lighter than you expected. We have received your request to slightly darken your hair color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
Rhonda - We're thrilled to hear that you're enjoying your eSalon hair color. We look forward to our next opportunity to delight you!
POSTED BY:
Emma A.
August 5, 2017
Good colour, not enough ash
POSTED BY:
Emma A.
August 5, 2017
I really liked this colour, it was easy to use and I had no reactions like I have experienced with other brands. Although the colour turned out a little different to how I wanted it was still nice. The customer service is brilliant and I have since altered my colour to suit my preference. Looking forward to seeing how it looks! :-)
Emma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kiera B.
July 31, 2017
Great service/bad color
POSTED BY:
Kiera B.
July 31, 2017
The esalon service is impeccable. I had to discontinue my membership because the color kept making my
hair too brassy and we could not figure out how to change it. If a colorist would help me go more ashy, I would rejoin in a minute.
Kiera - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jacqueline T.
July 18, 2017
Last time hair color too dark
POSTED BY:
Jacqueline T.
July 18, 2017
It came out a lot darker than first time I used your color, I don't understand why, I always color my own hair.
The first time I was so impressed, I told all my friends.
Jacqueline - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lori A.
July 3, 2017
Best ever just wrong color
POSTED BY:
Lori A.
July 3, 2017
I was very impressed with the kit, had everything I needed. After the color and rinse I liked the deep brown almost black but I am used to hot red. So next time I want to go back to red if possible. However I recommend esalon to anyone looking for a awsome color kit at an inexpensive price.
Lori- We’re sorry that you were not completely happy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Dominique B.
June 17, 2017
Still to dark
POSTED BY:
Dominique B.
June 17, 2017
The color was still to dark. I love the concept. Saves me so much time. I'm going to try one more time.
Dominique- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Holly L.
June 14, 2017
shiney hair
POSTED BY:
Holly L.
June 14, 2017
My hair is dull and very thin and straight. This helps give more body and a rich shiney color. I am happy with this.
Holly- We're so happy to hear that you're enjoying custom color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Jeanne C.
June 14, 2017
Color
POSTED BY:
Jeanne C.
June 14, 2017
I thought the ends were too dark the first time, so I ordered the gloss thinking it would make it shiny, but instead it made it darker. I convinced my daughter to get it for her hair and it's perfect for her. she ordered the color she wanted.
Jeanne-We apologize that you are unsatisfied with your color results but are happy to hear that your daughter is enjoying her color. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Debbie P.
June 7, 2017
COLOR GOOD
POSTED BY:
Debbie P.
June 7, 2017
I LOVE THE COLOR. What it does to the texture of my hair is an entirely different story. My hair is dry and frizzy unless I use a conditioner, then its limp and straight. I want my naturally curly hair back!
Debbie- Thank you for sharing your feedback. We apologize that your hair has felt drier than normal, we have reached out you regarding this matter to ensure you get the best results with our product!
POSTED BY:
Yvette B.
May 31, 2017
Excellent Product
POSTED BY:
Yvette B.
May 31, 2017
Everything is so professional- even down to the packaging. Is like having the Salon in my Home! Colour and Condition of my hair is really lovely - thank you Esalon!
5 of 14 people found this review helpful. Did you?
Yvette- We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Mary
May 25, 2017
Watch out for hair loss
POSTED BY:
Mary
May 25, 2017
Chemicals salon strong, enough to cause a lot of my hair to fall out! Over the counter brands more safe with similar color results.
Mary- Thank you for sharing your feedback. We apologize that you found our formulation to be too strong for you and that you experienced more hair loss than normal. Hair loss can be caused by a number of outside factors as hair color should not cause hair loss. We suggest consulting with your physician prior to coloring your hair again.
POSTED BY:
Nanette M.
May 9, 2017
Still not where I want it to be
POSTED BY:
Nanette M.
May 9, 2017
Hello, As much as the gray coverage is awesome and lasts, the color when first applied is so bright red that it takes 4 or 5 washes before it is a color I am comfortable with. Please advise of your suggestions before sending my next order.
Thank you,
Nanette Massey
Nanette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Patricia J.
May 4, 2017
Tried ESalon Root Touch Up
POSTED BY:
Patricia J.
May 4, 2017
I tried esalon root touch up and was happy with coverage there was still spots of white and gray hair that it did not cover and the conditioner leaves a nasty residue on hair that left white things on my hair and left it sticky that I had to take another shower and wash my hair. I much happy with salon coverage.
Patricia - We’re sorry that your recent application left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner.
POSTED BY:
Lupe E.
April 30, 2017
Didn't like formula
POSTED BY:
Lupe E.
April 30, 2017
The formula runs a lot. I am use to using a cream base formula that in addition to hair color also moisturizes and does not drip or run. The color was also a bit darker than I expected. The customer service was good and appreciated the follow up.
Kind Regards.
Lupe - We're sorry to hear that you found the color too runny. Applying the color with a brush can help control where the color goes and keep it on your hair. You'll be happy to know that from aloe vera to Vitamin B5 our color contains great ingredients to nourish and moisturize your hair. We hope you find this information helpful!
POSTED BY:
Lori W.
April 22, 2017
I wanted to absolutely love it.....but
POSTED BY:
Lori W.
April 22, 2017
I was so excited after I read all the reviews here to get this but it didn't do what I was expecting it to. Here is the realistic feedback. The great and the not so great. SO... Customer Service was outstanding through my process. I called about my color, I got an email follow up... GREAT NEW, these folks seem to care a lot about their customers. I discussed my concerns for my super long thick hair and they really took great care of me! For the hair color...Eh. My hair was colored last year at the salon using Aveda color. It was close to my real color buy my grays were starting to show and I wanted a bit of change in color from auburn to golden mahogany. My hair was in good/great shape. It's SUPER long and thick and I am obsessed about keeping it healthy. I got this shipment very quickly which I was please about. However when I used the product the ammonia about knocked me out. It was so overwhelming, I had to open windows and vent. I guess because I had to use 3 bottles to put on my long hair. I am not sure. LOVE the instructions, they were clear and concise. I followed them to a T. The color is ok but the absolute worst ,and why I gave this 2 stars is what it did to my thick shiny healthy hair. It totally dried my hair out like I have never experienced before. Previously after any color my hair is shiny and glossy and the color looks fresh, especially right afterwards. This did not look anything like that. I almost cried when I saw the damage it did to my hair and how lifeless it looks.. My hair feels like straw now. Super damaged and not shiny at all. Color selection was ok, what is NOT OK is how dull my hair looks. Its no longer soft and shiny its dull and lifeless. Husband loves the color,its ok, but what it did to my hair is NOT EVER going to be worth it. I don't understand where the shine is and I will now have to go spend 100 at the salon for them to fix this dull mess. Very saddened and heartbroken! Profile is hair before :
Lori- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry and did not have the shine you were looking for after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. We want to make this right.
POSTED BY:
MAryLou M.
March 31, 2017
Most recent purchase
POSTED BY:
MAryLou M.
March 31, 2017
I received my hair color and I waited for two weeks because I wanted a hair cut and style and a body perm now I have used my hair color and it is just beautiful and my hair is so soft and shiny I'll keep using your product forever Thank You for this product it is better than a store bought one much better
Marylou - We're so happy to hear that you're enjoying your custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Tricia P.
March 16, 2017
Good product just not for me
POSTED BY:
Tricia P.
March 16, 2017
This is a decent hair dye but I want a more intense vibrant color . The colorist emailed me and told me she thinks I need to go to a salon for the color I want so this is a good company . I would recommend them to friend for people who are looking for regular colors LOL not funky vibrant ones
Tricia- We’re sorry to hear that your results did not turn out as you expected. We have cancelled your hair color order, and cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Angelia W.
February 24, 2017
Not UN-satisfied, but not completely satisfied, either...
POSTED BY:
Angelia W.
February 24, 2017
It was fun receiving my eSalon purchase in the mail: impressively put-together package! The personalization was awesome, and made me feel special!
Getting to the directions--I had to read and re-read them several times. It just seemed as if some steps were not spelled out in a clarifying matter. But, once I started the process, it seemed to make more sense. Sectioning off my hair, tho, as described, would have been much easier if I'd had a second person to help.
As for my specific color formulation -- it was a good, final color...it just didn't "pop" for me. Even my husband made the remark "It looks like what your natural hair color must look like." (We've only been married a year and a half.) And indeed, it looked just like my natural brown. Not only to cover my gray, but I also color my hair to add some oomph to my boring, old brown. My eyes are a light brown, but with a gold to them in the sunlight (per my husband.) So, I try to add some dark red highlights, but not coppery, orange. Hope I can send a picture with this....
Now, 3-4 weeks after my initial use of my personalized formula, I was somewhat disappointed in the short length of time the color stayed. I'm talking within 2 weeks, the gray was already back -- and it was such a sudden change, and enough of it, that I wondered if the color didn't simply coat the hair which abruptly "fell" off.
Again, I did not have a NEGATIVE experience, but I was NOT SATISFIED ENOUGH to commit to being a life-long customer, either.
Angelia- We’re sorry that you were not completely satisfied with the results of your color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Maria dowena G.
February 21, 2017
after applying may color my hair i front dont really cover properly
POSTED BY:
Maria dowena G.
February 21, 2017
i love the color of my hair a part from that area in front
Maria - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Laurene H.
February 10, 2017
Good color and little too red
POSTED BY:
Laurene H.
February 10, 2017
The condition of my hair is very nice after I color it. I am still trying to get the right color but it has not been a disaster just some fine tuning.
Laurene - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Heidi F.
January 10, 2017
Not so happy this time
POSTED BY:
Heidi F.
January 10, 2017
I have loved the healthiness of my hair after use on my past uses but this time it left my hair dried out. Even washing it out I could feel the change. It was hard and felt knotted up. The color has been excellent and the coverge lasts almost a full 7 weeks, I've been waiting 8 to recolor.
Heidi - We’re sorry that you were unhappy with how dry your hair feels. Since the texture is not as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Karen E.
December 30, 2016
Typical coverage
POSTED BY:
Karen E.
December 30, 2016
Hair color covers well. I don't feel it is as shiny, even with using the eSalon products. The sides of my hair after two weeks are already getting light
Karen- Thank you for your review. We saw that your colorist has seen your feedback and adjusted your custom blended color formulation in your upcoming order to help with the lightening. For that extra shine we would recommend using our Glass Act Shine Glaze which is a professional treatment that adds a glossy, conditioning topcoat to hair and boosts shine between color applications.
POSTED BY:
Jessica B
November 1, 2016
Harsh Chemicals and Wrong Color
POSTED BY:
Jessica B
November 1, 2016
My hair is naturally a golden reddish brown and I decided to change it to a dark browish purple. I was provided a devloper and liquid color. The process is easy and the packaging looks nice. I followed all of the instructions and I've done my hair multiple times by myself. My stylist usually just mixes product for me and I apply it. (she's a close friend) Well I was busy and she was away so I tried this out. When I went to rinse the product my hair felt like straw!!! I had to use my Aveda moisture rich shampoo and deep conditioner right away bc it was super brittle!!
I spoke to my stylist and told her what happened and she said IN NO WAY THIS A SALON STYLE PRODUCT. She said this is color from a Sallys or beauty salon. She said they should have only used a 6 on my ends and a 10 on my roots. They used a 20 and now my hair is BLACK.
I'm cancelling my next order and will not use them again. That's what I get for trying to save a little money.
Jessica- Thank you for taking the time to share your feedback with us. We apologize that your hair color came out differently than expected. We want to make sure that we understand all of your hair color needs.We have gone ahead and reached out to regarding this matter to that we can best assist you per our Satisfaction Guarantee. Again, we are sorry to hear that you were unhappy with your eSalon color results.
POSTED BY:
Sarah P.
October 27, 2016
I was hoping for more
POSTED BY:
Sarah P.
October 27, 2016
I've been getting my hair colored for over 30 years, both at home and in a salon. For the past 15 years, it's been exclusively at the salon. Since I'm starting to get grey hair, I wanted to try out the improved at home options. After careful consideration, I selected a color and ordered from eSalon.com. I had considered another brand for at home color, but I found eSalon's questionnaire to be more complete so I felt more confident in getting the right color. The product was packaged beautifully and was shipped quickly. The instructions were detailed and the application wasn't as difficult as I thought it would be. When I dried my hair, I would have rated this a 4 star product. Th reason that I'm giving this a one star review is that the colored faded to a "blah" color within a 8 days. I used to wash my hair everyday, but now that I'm getting older, I can easily go every two or three days. I can't even imagine how flat and washed out that the color will be in a few more washes. I was looking for a convenient at home color option to last 6-8 weeks, but this isn't going to work for me. I will likely try the other brand that's been showing up on my Facebook feed for women over 40 to see if their color will last longer. Perhaps with virgin hair this might be a good option, but it wasn't for me. If the original color had even last two weeks, I might reconsider but I'm better off at the salon and pay someone for a higher quality, longer lasting color.
Sarah - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have looked over your account and are happy to see you have spoken to one of out colorists about sending you a complimentary reformulated color to better suit your needs. We look forward to hearing your comments on this new reformulated color. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Cyndee G.
September 27, 2016
Easy to apply - too warm of a tone
POSTED BY:
Cyndee G.
September 27, 2016
Very attractive, complete packaging. Color too warm, typical for my color experience. Will keep trying for a better tone. I received a complimentary newly formated color which I appreciated .
Cyndee - Thank you for your feedback. We are glad we were able to help reformulate your color to best suit your needs. Please let us know if we could do anything else.
POSTED BY:
Christy B.
September 6, 2016
Way to dark
POSTED BY:
Christy B.
September 6, 2016
I love how it's made for me- but I really was expecting it to be much lighter my hair has never been this dark ever. When I let you all know you went out of the way to replace with lighter colors for no charge! This will keep me coming back- the fact that you are guaranteeing I will love it- the tips you gave to help get the color out are great! Cannot wait to try new color! You have a member for life! Cannot say enough about a company that makes sure a customer is happy ! This is a place I am happy to spend my hard earned money
Christy - We apologize that your last order did not turn out as you expected. We are happy to hear you are pleased with our customer service experience. We see that we credited you a complimentary reformulation. We hope that it is an improved shade from your last order. Again, we’re sorry that you were unhappy with your color.
POSTED BY:
Andrea R.
August 28, 2016
So disappointed
POSTED BY:
Andrea R.
August 28, 2016
I really looked forward to using this. I lost my job and have been cutting out all "luxuries" for myself but wanted to do something to look better and feel better. I sent photos, I explained the condition of my hair and what I wanted. I had gray roots that I wanted covered and I wanted my hair color to be shiny and natural looking. I used it today and could not be more upset. After coloring and using the shampoo and conditioner I couldn't even run my fingers through my wet hair because my hair was so gummy. I rinsed again and again and again, no extra color was coming out. I blowdryed my hair. Just awful. Gummy, matte, ugly. I used my own shampoo and conditioner and finally got my hair back to how it's supposed to feel - soft, swingy, normal. So I spent almost FOUR HOURS on my hair, had to shampoo/condition/dry TWICE, and what do I have now? Roots that are at least 3 shades lighter than my hair and the rest of my hair is a matte dark brown. So I have to go buy a root touch-up - using money I certainly don't have - just to achieve what I bought all of this to achieve: colored roots, colored hair, with shine and attractiveness. AND I got another bottle in the mail and was charged for it because I guess I didn't cancel quickly enough. I am deeply disappointed - I just wanted to do one nice thing for myself so I would at least feel better about myself as I struggle thru a very hard time. I ended up losing money and gaining some very ugly, gummy hair.
Andrea - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Johna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Roz H.
August 12, 2016
I love it!!!!
POSTED BY:
Roz H.
August 12, 2016
I get to do my hair on my scheule. I do most on my shower seat, so no mess. Thank you!!!
Roz - We're happy to hear that you're loving the hair color. We can't wait to delight you in the future!
POSTED BY:
Jo-Anne W.
July 20, 2016
Not bad coloring
POSTED BY:
Jo-Anne W.
July 20, 2016
The color came out darker than I expected, without any red, which I wanted. My daughter did the coloring (an experienced cosmetologist), and was impressed with the ease of application and included product.
Jo-Anne - We’re sorry that you were unhappy with the color results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Vikki M.
July 16, 2016
Love the idea but not quite right
POSTED BY:
Vikki M.
July 16, 2016
My order looked amazing and I couldn't wait to try it. Application - tricky with the bowl and brushes but it was because I'm not used to doing colour that way. The result looked great for about 4 days then greys started to show through and colour lifted so my hair was lighter than I actually wanted. Esalon were good and have changed my formula hopefully this time the results will last longer.
Vikki - While we're glad that you enjoyed the initial color results, we apologize that it faded faster than you expected. We see your colorist has carefully reviewed your comments and adjusted your formulation to better suit your needs. We hope to hear your feedback on this reformulation soon.
POSTED BY:
Annie M.
July 12, 2016
Downhill From Here
POSTED BY:
Annie M.
July 12, 2016
After giving Esalon the opportunity to help me save money I find my hair dulling out very quickly. I use permanent color. Typically my hair feels stronger, silky and has awesome body when freshly colored. I have not had that experience. My hair has no body, dulls quickly and feeds like straw when freshly colored. I will be terminating my relationship with Esalon. You may have different results as everyones hair is different. It is always worth a try.
Annie - We apologize that your results did not provide the shine and hydration you expected. Upon reviewing your Personalized Instructions, we would like to remind you to perform the Rinse Through Your Ends step, in which you massage leftover color into your hair until it feels creamy, then add water to rinse. This adds shine and hydration to your hair, and missing this step for your application can cause your hair to feel like straw. We hope this information is helpful!
POSTED BY:
Debi C.
July 11, 2016
A little disappointed
POSTED BY:
Debi C.
July 11, 2016
I've only tried the product once and was shocked when I was finished and carefully started to comb my hair out and a huge chuck of it came out, I had also used a leave in hair treatment that I use after every wash. I'm also surprised at how fast the color fades considering I use very expensive color treated shampoo & conditioner. All my grey is peaking through so I'm going to try the root touch up this one time and see what happens. I really like the color it's a perfect match to my original, I just pray I don't lose another glop of hair because I don't have much to spare.
Debi - We are truly sorry to hear that hair came out after you colored. Our color does not cause hair loss, but if you do not brush your hair, a physically involved process like dyeing can rinse out any shedded follicles that have built up over time. We recommend consulting with your physician, and will no longer send you deliveries.
POSTED BY:
Jean G.
June 16, 2016
Hair color
POSTED BY:
Jean G.
June 16, 2016
I thought this hair color was pretty good. Once the sun got hotter, my hair turned orange/brassy just as quick as the drugstore brands.
Jean - We apologize that your hair color turned brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Traci H.
June 13, 2016
Great concept, great customer service, poor results
POSTED BY:
Traci H.
June 13, 2016
I really want to love eSalon. It's such a terrific idea. The customer service was super helpful when I contacted them. The color was very different than I expected but that could be the fault of my perception. I was aiming for strawberry blonde & I ended up with dark red. eSalon website has a great FAQ section that I used to get tips on lightening the color. I left the color on the length of my hair for the recommended time (I believe it was 5mins). I started the time once I'd gotten the color distributed throughout. Maybe I was supposed to start it when I put the color on the 1st section..? I have fine hair. I've spent more money on deep conditioners recently that I would've payed my professional colorist to do my hair in the 1st place. It's very strawlike now & I'm doing everything I can to avoid cutting it all off. I look terrible with short hair so this ought to be a fun summer. I think eSalon is great option for people with a different hair type. Hope it works for you!
Traci - We’re sorry that your hair felt straw-like after your color application. Since you have contacted us and expressed that you were unsatisfied with our product, we've refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
marsha L.
June 10, 2016
feedback on color
POSTED BY:
marsha L.
June 10, 2016
I just colored my hair last week and concentrated on the part on top of my head and around my face as that's where the majority of the gray resides. I just noticed some gray today! I feel like I got better/longer coverage with what I was using before. I do love the extra touches that are put into each box.
Marsha - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Nancy J
June 1, 2016
Dark shade of brown...
POSTED BY:
Nancy J
June 1, 2016
The dye colored my hair better than regular over the counter products. My hair ended up being pretty dark though for a light brown.
Nancy - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Amy S.
May 25, 2016
Color Faded Very quickly
POSTED BY:
Amy S.
May 25, 2016
Easy to use, gentle on my hair. After only 2 washes with a sulfate free shampoo on lukewarm water all color has left. My hair takes color very well and I followed all instructions. I darkened my hair just slightly and I'm back to original color. Not sure if I'll re order again.
Amy - We’re sorry to hear that your hair color faded after 2 washes. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lisa B.
May 16, 2016
Love my Hair Color😊
POSTED BY:
Lisa B.
May 16, 2016
Awesome match.. Great coverage!!! Definitely recommended!!!
Lisa - Thank you for your feedback. We hope to continue helping you find hair perfection!
POSTED BY:
Ginna H.
May 16, 2016
Change of color
POSTED BY:
Ginna H.
May 16, 2016
I requested less red and more golden brown. Although the changes were made as I requested, I wanted more red left in the color. I guess I should have requested "slightly less red". It was as if the red was no longer there although I know that it was still listed on the color formulation. On a good note, I always get lots of compliments on my color, and when I tell people that it is hair color, they are very surprised because it looks so natural! Yay!
Ginna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Sherrill S.
May 15, 2016
Love love love this product.
POSTED BY:
Sherrill S.
May 15, 2016
Dear Callie, thank you sooooo much for the color you put together for me.....I was really skeptical at the very sound of the color you chose, but it's a perfect match....I love the color.....so thank you so much.
Sherrill - We're so pleased you were happy with your custom color! We can't wait to blend more for you int he future!
POSTED BY:
amanda S.
May 13, 2016
wrong color but great customer service
POSTED BY:
amanda S.
May 13, 2016
i wanted a violet tone and got copper but the staff was very eager to help me with updating this and changing my formula. Everyone was so helpful!! I could not have gotten better people to assist me!! GREAT CUSTOMER SERVICE!!!!
Amanda - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
Pamela - We're happy to hear that you're enjoying our color! We can't wait to delight you in the future.
POSTED BY:
Ann D.
May 11, 2016
PRODUCT TOO AMMONIACAL COMPARED TO SHOP BOUGHT PRODUCTS
POSTED BY:
Ann D.
May 11, 2016
i FOUND THE PRODUCT VERY STRONGLY SMELLING OF AMMONIA AND IT TOOK OUR BREATH AWAY.
mY HUSBAND REMARKED ON THE SMELL AS SOON AS WE APPLIED THE COLOUR. THE COLOUR
WAS STILL NEARLY BLACK AND TOO DARK. PLS CANCEL MY LISTING WITH YOU. THANKS
Ann - We’re sorry that you were unsatisfied with the smell and result of your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. Upon reviewing your account, we see that we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
Melissa - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Pat R.
April 26, 2016
Not better than store bought
POSTED BY:
Pat R.
April 26, 2016
My hair is not healthier or shinier. Box product works as well.
Pat - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Donalee L.
April 24, 2016
Excellent!
POSTED BY:
Donalee L.
April 24, 2016
Loved my color and LOVED the shine and smooth texture of my hair after coloring that I don't usually get from Revlon, and other products! AWESOME!
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