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Love the product but.. I want my product on the 1st but you can’t specify the first. I have to go in every time and put in the date ahead of time to get it on the first. You can’t put in 4 weeks because it doesn’t fall that way. Need to make it easier for the customer to put a date in and for the company to figure out how long it takes for that product to be received on time. I was expecting my order on the 1st, I will not be getting it until the 8th. Now I have to figure the date to use to get it on the 1st every time
Kathy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color. We take our clients' feedback to heart and continue to improve our service each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Carla C.
March 3, 2021
Peroxide
POSTED BY:
Carla C.
March 3, 2021
The peroxide bottle was slightly open, I didn’t lose much but it was crusted on and around the bottle. My hair still came out great!
Carla - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julia N.
March 3, 2021
Love it but need better coverage
POSTED BY:
Julia N.
March 3, 2021
Really love the customer service, the quality of the products and the packaging. Still am not getting the gray coverage that I’m looking for. Went to the salon for color yesterday and will try esalon color again in a few weeks. Maybe I need to leave it on roots way longer than it says to.
Julia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mondane P.
March 3, 2021
Nice color but...
POSTED BY:
Mondane P.
March 3, 2021
I like the color but I have a few hidden grey hair and although I went on coloring rhe strands they were not completely colored. To be fair they are difficult to catch color. I thought I would give a try to the product. I did not want a specia grey hair formula as I have just a few but my hair being dark they show more.
Janet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
June S.
March 2, 2021
Really grabbed the gray
POSTED BY:
June S.
March 2, 2021
Really grabbed the gray and the color is holding well. Wish the red/ash tint wasn't there but everything else is great.
June - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Susan S.
March 2, 2021
Great color!
POSTED BY:
Susan S.
March 2, 2021
I liked the color but I didn't realize that it was just for the roots.
Susan - Thank you for your review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Natalie S.
March 2, 2021
Great colour
POSTED BY:
Natalie S.
March 2, 2021
Great colour however the usual greys crept through after a few weeks and £25 inc postage for a root touch up is too expensive for a home colour when I get the same result from a £5 shop bought. It’s a shame as I would have bought again if £10-15 max inc postage.
Initially I would have gave it 5 stars as I thought the colour was really good but 2 weeks later my roots are showing on the hairline at the front of my face. This wouldn’t have happened if the hairdressers had done it.
I've been coloring my hair for 32 years, and this color is fantastic. My hairdresser loved it, too. But, it has left my hair so dry. I usually don't need to condition when I shampoo, and now I use heavy-duty conditioner every time, and leave it in through my shower. That helps a lot, but I worry about cumulative damage.
Kathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kendra H.
March 1, 2021
the color is great
POSTED BY:
Kendra H.
March 1, 2021
very dimensional, doesn't look like flat box hair color.
Kendra - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color. We appreciate you sharing, and Happy Coloring!
POSTED BY:
starlla M.
March 1, 2021
Lighter
POSTED BY:
starlla M.
March 1, 2021
I like your products need a little lighter next time
Starlla - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Matilde C.
February 28, 2021
My color
POSTED BY:
Matilde C.
February 28, 2021
I really do like this product, but it can get a bit expensive with S&H considering I have to dye my grays semiweekly.
Sandra - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Anne B.
February 26, 2021
Last color change notes.
POSTED BY:
Anne B.
February 26, 2021
My last order was a color change as my hair was getting too blond. But the day is coming to dye it silver and have done with it. Why? My last dye did darken my blond okay but didnt cover the grey roots. Unless my thinning hair has decided to grow really fast, the grey is half inch from roots already. No change, just every 6 weeks now please. Still love you guys and thank you!
Anne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sherrie M.
February 26, 2021
Great Color
POSTED BY:
Sherrie M.
February 26, 2021
Love the color. It was exactly what I wanted. Easy to use. Only reason I didn’t give 5 star is because of the strong ammonia smell
Sherrie - We are so very happy to hear that you are loving your customized eSalon color. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Susie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are sorry to hear your color is fading faster than expected! One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kim A.
February 26, 2021
I did love, but my gray is showing now!!!
POSTED BY:
Kim A.
February 26, 2021
I really do love this product and feel it is so easy. However my gray is already staring to show thru all through out my hair, not just the hair line. Can it be made for a better coverage of the gray?
Kim - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy D.
February 26, 2021
Works on my gray hair
POSTED BY:
Judy D.
February 26, 2021
The color was easy to put on and directions were thorough. There was a bit of ammonia odor which I didn’t care for but the color mix was good and still looks good after 3 weeks.
Judy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your customized instructions. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Elaine L.
February 26, 2021
It was Fab
POSTED BY:
Elaine L.
February 26, 2021
It was a fab colour, turned out beautifully. My only issue would be that some of the bristles from the colour brush came out of the brush when i was mixing my colour and i had to pick them out of the mix, otherwise it was a great product. 100%
Christina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alicia H.
February 25, 2021
Color is good
POSTED BY:
Alicia H.
February 25, 2021
Color is good but did not cover my grays and was a bit dark
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carmen Q.
February 25, 2021
Does what it proclaimed to do
POSTED BY:
Carmen Q.
February 25, 2021
My greys were covered exceptionally well. Unfortunately I have very thick hair and It didn't get the roots as much as the top of my head. I'm hoping that the next order will rectify this. So far my hair is not dry as I was expecting it to be. I'd say it's a very good product.
Aracelis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
Canzada - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marisa P.
February 24, 2021
Great color, easy to use
POSTED BY:
Marisa P.
February 24, 2021
Only disappointed once by color but it was quickly corrected when I contacted the colorist. Overall a great product for the money and the ease of doing it home is priceless.
Marisa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Alina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jackie D.
February 23, 2021
Hair
POSTED BY:
Jackie D.
February 23, 2021
I have cancelled my orders with you in a previous email, you have sent me an email to say you have cancelled my color. Please do not send me this product as I do not need it, thank you?
Easy to use, beautiful presentation, great customer support. Only issue is the demi permanent didn't color my grays. Hopefully next time with different instructions my grays will take the color.
Brooke - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Marina G.
February 22, 2021
Need answers..
POSTED BY:
Marina G.
February 22, 2021
I like my formula the first couple of weeks but later the ends got light and dry. Nobody contacted me to ask about my FIRST experience with the color or to discuss if I NEEDED color adjustment for second application. Poor customer service!. Does E-salon have real colorists or just sales people? Before re-ordering someone must call me.
Marina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia C.
February 22, 2021
Amazing product
POSTED BY:
Patricia C.
February 22, 2021
The hair dye is amazing, but the only thing that I don't like it is the plan the price goes up without any questioning, so unfortunately I had to stop my plan..
Anna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
KIMBERLY P.
February 21, 2021
Easy to apply
POSTED BY:
KIMBERLY P.
February 21, 2021
This product was easy to apply and quality is good. The color came out lighter than expected and didn’t cover all my grey hair as evenly as I would have liked, but my greys are very stubborn. Should have stuck with light brown, I think.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deb G.
February 21, 2021
Loved it
POSTED BY:
Deb G.
February 21, 2021
I really like this and it looks very natural , but need tiny bit less red and tiny bit blonde instead
Tonya - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laurie P.
February 18, 2021
September 2020 color
POSTED BY:
Laurie P.
February 18, 2021
Didn't cover the gray hair as well as the previous color set I received in September. I was using a darker color then
Laurie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Misty - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Kathleen W.
February 18, 2021
Roots did not color well
POSTED BY:
Kathleen W.
February 18, 2021
The hair color is a bit darker then expected and the root area, most noticable by my middle part, did not take the color well. My hair feels soft and the color improved after a couple shampoos however. The hair color was stronger smelling then I expected. I will try again and focus more on my root area the next time.
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Patricia - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your eSalon color and experience! We look forward to the next opportunity to delight you!
POSTED BY:
Terri K.
February 18, 2021
Little dark
POSTED BY:
Terri K.
February 18, 2021
I just actually applied the color yesterday. It's a bit darker than I would think dark blonde would be so I'm not sure what to do. I like it tho. A few grays in my temple area didn't take perfectly but it's covered up. I know it'll fade a little soon and will be fine.
Terri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Julie H.
February 18, 2021
Great stuff
POSTED BY:
Julie H.
February 18, 2021
I used to do my own color charm but I love that I no longer need to custom blend because my Genevieve listens and adjust per my needs. I have super long hair and it coats. My eyes burn a little sometimes
Julie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Tiffany B.
February 17, 2021
Beautiful Color
POSTED BY:
Tiffany B.
February 17, 2021
Product and kits was very easy to use. I was a little disappointed in gray coverage.
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anne V.
February 17, 2021
Best Color
POSTED BY:
Anne V.
February 17, 2021
I love the personalized color match. I've used other drugstore brands and they color is always a little off and doesn't cover the grey as long as this one does.
Anne - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Patricia H.
February 17, 2021
Loved the finished look
POSTED BY:
Patricia H.
February 17, 2021
They could not have matched my coloring any better if I had been sitting in a salon chair.
Patricia - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Melinda K.
February 17, 2021
Second color.
POSTED BY:
Melinda K.
February 17, 2021
I loved lo ed the 2nd color for my tips. My hair has now been cut to shoulder length. So much easier to handle. But I am greying very quickly at my roots.
Melinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to adjust your color. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna M.
February 16, 2021
Need help
POSTED BY:
Donna M.
February 16, 2021
Received my parcel yesterday used it colour is great but my roots are alot lighter then the rest not sure what to do now ....
The colour is made to your own hair shade , comes in a small bottle customised with your name
A bottle of developer
A little box with two pairs of gloves , a colour protection gel to put round the hairline and a stain remover
I loved my e salon colour the first few days But it faded after that which was disappointing. I have asked for a slightly darker shade next time. If that solves the fading problem I will definitely continue with e salon and stop going to my hairdresser for expensive colour Also good coverage for my grays
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Marianna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Bradley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
AJ D.
February 15, 2021
Lovely products
POSTED BY:
AJ D.
February 15, 2021
Great products but a Bit too dark this time. They are going to adjust the colour. Very helpful
I love this product however it didn't cover all the roots that were gray and was wondering if can go back do the roots again? Not sure if thats a good idea. But I love the product but I think I need more help with the roots
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue J.
February 15, 2021
Hair color
POSTED BY:
Sue J.
February 15, 2021
The color was perfect! Wish color lasted a little longer but overall happy with results
Sue - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Robin M.
February 14, 2021
Not for me
POSTED BY:
Robin M.
February 14, 2021
I made the mistake of wanting brighter red, just didn’t work for me but the color was nice
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynsey J.
February 14, 2021
Excellent service
POSTED BY:
Lynsey J.
February 14, 2021
This has been a God send in lockdown.
Amazing stuff xx
Baljinder - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roberta A.
February 13, 2021
Color
POSTED BY:
Roberta A.
February 13, 2021
Color was too dark. Looking forward to the adjusted
Color.
Roberta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Christine S.
February 13, 2021
Color
POSTED BY:
Christine S.
February 13, 2021
Beautiful color, but wasn't what I wanted. A bit too mahogany. Wanted more auburn.
Christine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Kim G.
February 12, 2021
The color looks so natuaral
POSTED BY:
Kim G.
February 12, 2021
Love the color but only covered my grays in the front for a week maybe 2, quess i will leave it on my hair longer next time.
Kim - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Felicia B.
February 12, 2021
Great Grey Coverage
POSTED BY:
Felicia B.
February 12, 2021
I had been trying rinses but it just didn't do the job, I was too afraid to use a box color , I bought tinted hair gels, nothing worked. eSalon stepped up and sent me the perfect color and the grey hair is pigmented again! lol
Felicia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Denise R.
February 12, 2021
Hair
POSTED BY:
Denise R.
February 12, 2021
I just love the color I have never been happy with any color I’ve ever bought but I will differently will be ordering more once I’m done with second bottle
Karen - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Cheryl A.
February 11, 2021
Color too light????
POSTED BY:
Cheryl A.
February 11, 2021
After living with the color these few weeks, I’m growing to like it! So, don’t change my formula now. Sorry for the change of mind but that’s what we women do, right?!
Cheryl - Thank you for your feedback! Our team of licensed colorists enjoy being able to craft the ideal shade for our clients at home, and are always excited to help make adjustments to your color. We are happy to continue working with you!
POSTED BY:
Cheryl M.
February 11, 2021
Great
POSTED BY:
Cheryl M.
February 11, 2021
I was. Super scared to try this!! But to my great surprise it turned out fantastic... one thing wish it was a little lighter..
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca F.
February 10, 2021
Brilliant
POSTED BY:
Rebecca F.
February 10, 2021
I’ve not been able to get to a salon for about 16 months due to pregnancy, covid lockdowns and then a new baby in tow. I used to go every 2 months so as you can imagine my hair felt terrible grey roots, faded ends and over dyed patchy sections in between. I saw Esalon on Instagram and thought ‘why not’. Quick questionnaire later and with my colour selected I then got a message from one of the colourists telling me it was too dark for my skin tone. I always seem to pick a colour too dark and feel disappointed after so was delighted they intervened. I watched the how to videos carefully, followed the instructions to the letter sectioning my hair into 4 sections and carefully working through each one. I’ve got long hair which is dark at the roots and the ends have really become quite bleached in the sun (accidentally so) so I used the root touch up and then the ends refresher and did precisely what they told me to in the instructions and hey presto, perfect salon colour. I’ve used box colours for years when I couldn’t get to a salon and they aren’t great in my experience and definitely cannot compete with a professional colourist, but for a bit more money I think this colour looks as good as, possibly better than the salon because you get the professional colourist in the price and they assess your hair. I also didn’t have to find a babysitter and sit in a salon chair for 2-3 hours fretting about the cost. I don’t think I’ll go back. This is a revolutionary idea and but for covid I would never have discovered it.
Add me to the list who are shocked that an online service could deliver an exact match to the color I spent WAY too much money on at the salon. I need to cover grey roots, and the product did a great job of that...my technique not so much, ha.
They caution you against coloring roots over previously colored hair to avoid "striping", but I believe that led me to underestimate how far out my grey roots really went, and I ended up with a very faint grey line about half an inch away from my scalp. User error; but the coverage where I had enough product was flawless. I was impressed and do plan to try again. I also want to try the Light Kit soon to touch up my salon highlights.
Debbie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Pamela W.
February 10, 2021
Your colors are beautiful
POSTED BY:
Pamela W.
February 10, 2021
Not covering the gray around my hair line, would like a bit more red also please
Pamela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jane W.
February 9, 2021
Beautiful
POSTED BY:
Jane W.
February 9, 2021
My grays are covered, my hair looks brighter. The only thing anyone noticed is that I look younger.
Jane- Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy R.
February 9, 2021
Great product
POSTED BY:
Wendy R.
February 9, 2021
Fast shipment, great customer service. Love the color. Beautiful. My only concern is after 4 weeks the color seemed to just fade away, not sure why. Won’t stop me from buying from Esalon though. Thank you.
Wendy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Nicole D.
February 9, 2021
Coverage
POSTED BY:
Nicole D.
February 9, 2021
I started at my roots and the middle and the sides which are the worst it left a lot of grey didn’t cover very well, the product itself was nice thick and tools were great low smell and was a great match for color. Just wish it covered better
Nicole - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Deanna - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Elizabeth G.
February 8, 2021
Perfect!
POSTED BY:
Elizabeth G.
February 8, 2021
As a redhead, it is difficult to get color right but this custom color was spot on!
Elizabeth - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
erin M.
February 8, 2021
Loved the color
POSTED BY:
erin M.
February 8, 2021
I loved the color and all the application tips. However, my grays came back real quick!
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosalyn D.
February 8, 2021
FINALLY WE GOT IT RIGHT!!
POSTED BY:
Rosalyn D.
February 8, 2021
When the pandemic started, my hair was a Med. Ash Blonde. The first try I was very upset, it darkened my hair, No more Ash
just dark dreary brown that me me look older my husband said he hated it.. the 2nd order made my hair look harsh n brassy, My hair was 3 different colors..
I called esalon bc I wanted to fix it, so I sent b4 n after pics (ash blond n the other with dark brown w_red tones n blond) I don't know how she did it but she did. I ordered it for Xmas but I waited till yesterday and was surprised to see extra bc I have long hair (free of chzrge) it looks great, its light W/a hint of Ash. . I thank you for not giving up n working with me. Esalon is amazing. Great Customer service goes a long way..Thanks Danielle, your awesome .I WANT THE SAME EXACT COLOR in my next shipment ..
Rosalyn - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
karri D.
February 7, 2021
Amazing color
POSTED BY:
karri D.
February 7, 2021
So pleased with the color! It was not exactly what I wanted thus the 4 stars but none the less Beautiful!
Karri- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Sandra G.
February 7, 2021
Perfect color
POSTED BY:
Sandra G.
February 7, 2021
This was exactly what I wanted but I left on 20 min instead 30
Sandra - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Hayley C.
February 7, 2021
Very good product, did the job
POSTED BY:
Hayley C.
February 7, 2021
Do like this product, only issue for me is the flat colour, I like highlights and lowlights, but in these times no hairdressers, it really covered my grey roots well
Well, I went from dishwater blond with faded, grown out highlights to 100% dishwater with a goldfish hue. Blondes need highlights to provide texture. I will try highlights next time. Not the fault of the color - the fault of what I ordered.
Alexandra- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Ashly S.
February 6, 2021
Pretty Satisfied
POSTED BY:
Ashly S.
February 6, 2021
The color seems good but only lasts maybe 3 weeks on the gray that I have. I also wish there was a better system for root touch ups because the last step in the shower is a crazy messy.
Ashly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your coverage concerns. Please let us know if there is anything else we can do to help!
POSTED BY:
Shana S.
February 6, 2021
Not quite enough!
POSTED BY:
Shana S.
February 6, 2021
The color is gorgeous. I love it! However, my hair is a lot longer than pictured. My hair is very curly. I ran out of color. Other than that? The color and feel of my hair is fantastic.
Shana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Regenia B.
February 5, 2021
Color
POSTED BY:
Regenia B.
February 5, 2021
I enjoyed the process, however the color was a little darker than I anticipated.
Jo- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori P.
February 5, 2021
Best
POSTED BY:
Lori P.
February 5, 2021
I just love the automatic highlights. Wish it came with a application brush for roots. Other than that AWESOME STUFF LOVE IT
Lori - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Kelli D.
February 5, 2021
Exactly what I requested
POSTED BY:
Kelli D.
February 5, 2021
The color was exactly what I asked for and it turned out great. I only wish I had requested a slightly lighter color. But, next time!
Kelli- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Leticia B.
February 4, 2021
Greys
POSTED BY:
Leticia B.
February 4, 2021
Not covering my greys completely, I'm not very happy with it. The OTC products have better coverage on my greys.
Leticia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle M.
February 4, 2021
Color
POSTED BY:
Michelle M.
February 4, 2021
Nice color just didn't like last step but over all really nice and covers Grey's well
Michelle- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Stephanie N.
February 4, 2021
1st hair colour
POSTED BY:
Stephanie N.
February 4, 2021
I loved the colour I picked and the after care and personal contact I received.
My only negative comment is if you have long hair 1 box might not be enough. So maybe add more product for longer hair.
Ashley - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Sarah S.
February 4, 2021
Great color
POSTED BY:
Sarah S.
February 4, 2021
Dried hair out slightly every thing else was great
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jeannie T.
February 4, 2021
Pretty good coverage
POSTED BY:
Jeannie T.
February 4, 2021
This gives pretty good coverage only had a few spots to go over
Jeannie- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Lynda E.
February 3, 2021
Beautiful color!
POSTED BY:
Lynda E.
February 3, 2021
The color is absolutely beautiful, but I would prefer more violet. I see I'm at the max. When the color starts to fade its a brassy color. Makes my hair feel soft and it is very shiny!
Lynda- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Nancy- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Julie M.
February 2, 2021
Very easy
POSTED BY:
Julie M.
February 2, 2021
I was concerned about a home colour as I had had my hair permed in Sept , but due to lockdown and grey hairs going wild, I decided to have a go, I noted down that my hair had been permed and the colour went on really well and my hair was a lovely colour and in good condition
My only issue is It has now gone a bit dull, but it has been a month since it was coloured so I guess it’s fading
The process was just as easy as before(my 12 year old daughters do it for me), but the smell was much stronger this time. Also the color was more brassy than the last time. Will need to change the formulation before the next order is processed.
Tania - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Martha D.
February 1, 2021
Custom color set
POSTED BY:
Martha D.
February 1, 2021
The set came all set up and had easy instructions to follow with everything I needed. I guessed at the color I wanted to try. It turned out a little to brassy for me. I have really short almost white (gray) hair that had no other color on it. So that's the only reason I gave this a 4
Martha- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
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