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I love the color but the shipping took so long they had to send me a second package. Overall, I won't complain though because my growth wasn't terrible.
Good grey coverage, lovely shampoo and conditioner
POSTED BY:
Lorna T.
July 16, 2020
Much better grey coverage than before. Love the shampoo and conditioner. However, my visit to my hairdresser is necessary as my hair was previously heavily highlighted and is now light blonde at the roots and slightly darker elsewhere. My next colour may be my last, as I find it very difficult to colour my hair on my own. We will see.
It was easy to use but the Ash color did not work for me, it turned out on the golden and a little brassy side. It still looked good just not quite what I hoped for. My natural color is a dirty blonde with a little gray, it did remove the gray.
I like it, and it was easy enough to do, except that I got it on the fabric shower curtain when getting into the shower to rinse it off. Nothing beats going to the Beauty Shop, but I am 73 and I'm not ready to go out among people who might have Covid-19 germs.
The first color was awful and caused me to have to use baking soda to try to remove it. The 2nd time was a very close match to my old color. The reason for the 4 stars is that I’m two weeks out from color and I’m starting to see silver streaks coming through.
I am that person who buys the obscure fancy imported shampoos, the Dyson hair everything, and flies across the country to see their stylist and colorist - I've been to the best in the country, from Koji's to Choi and beyond. $300-700 on a colorist? Sure. why not.
I never in a million years imagined I would color my precious locks at home - box color? Not on your life. COVID Quarantine Hair began to wear me down though, and the inch and a half of my natural 4.0 dark brown regrowth and abundance (abuuuundance) of greys was really clashing with my much lighter, dry, brittle, washed out brassy Goldwell 7NN/6NN/7A/7G and 8N/8G gloss more than I could handle. What's a spoiled hair diva to do?
eSalon... the ads got to me, so I did my research and took the plunge. For $22 what's the worst that could happen? For kicks I added the cape and color tools kit (mixing bowl, brush, clips, timer, etc), and a bottle of between color tint wash.
The kit arrived on Saturday and off the bat I was impressed with the quality of the packaging, supplies, instructions, and extras. I set to it, and my husband chuckled from the living room. We both expected well, box color. I couldn't have been more wrong:
I. Am. AMAZED. ASTOUNDED. The color is EXACTLY what I wanted, the shade is perfect, vibrant! My dry damaged hair is renewed to it's February splendor, so lustrous and shiny - I feel like me again. Not quarantine pj-all-day me, but luxury stepping out of the Beverly Hills salon me. I am just speechless. Never thought I would be singing the praises of color ordered online and applied at home but O MY GAWD. It's just: perfect. You guys nailed it. I am flabbergasted at the gorgeous color and truly couldn't be happier.
Listen. Take the chance, go for it. I just want to grab every person I see with drab box color, roots aplenty, tired sad blah quarantine hair and make them try eSalon. I am 100% converted for life!!! Thank you eSalon!!!
The first one I ordered was a bit too dark. For the follow-up color I requested an adjustment and it was exactly what I wanted. The colorist really do a great job of making changes to get exactly what you want.
I was not ready to color again when this recent shipment arrived. Is my price going to stay at $15 even if I skip a shipment?
Vivian Evans
vevans83492aol.com
color was better than in past- but color fades fast
POSTED BY:
Victoria B.
July 13, 2020
color seems to be good- but color does not last beyond a few washings - been using caviar shampoo and conditioner which is for color treated hair - I would prefer more permanent color
Loving this service. Unfortunately the shipping can be a bit lengthy if ordering for Canada. So please take this into account. I have found the communication with the colorists top notch. I have had to tweek my colour a couple of times and have found the online and phone in help line excellent.
As one who has spent 35 years going to a salon to have hair colored, I was terrified to do it myself. My uncolored hair is very gray (just about white) and after letting it grow out about 3-4 inches, I decided the gray wasn't for me. After researching options, I liked that eSalon developed a system to match color based on providing a picture, completing questions, and having stylists on staff to answer questions, so I took a chance.
When I did a strand test, the color was too light and barely covered the gray, so I called eSalon and spoke with Heather who helped to determine that the color formula needed an adjustment. She also took the time to ask about my previous salon experience with color and reviewed the picture of my hair on file as we spoke. She explained why an adjustment was needed and sent out a complimentary new color kit to try again. Also, since my gray was so grown out, she sent a little extra to ensure I would be able to cover it all.
I will need a little more practice doing it myself, but the color is amazing! It matches the base color of my ends (I had highlights), it is shiny, it penetrated my gray, and after 3 weeks, it has not faded! My expensive salon color always faded after a few weeks despite using shampoo for colored hair. I love that everything needed to color was in the box (instructons, shampoo/cond., 2 pairs of gloves, brush, and bottle).
I am high risk for COVID, so going to the salon is not an option for me. Thank you eSalon for the wonderful product, support, video, and availability during this time. I don't see spending so much money on color at a salon ever again! :)
very durable and did not fade Smell very minimal I thought.
POSTED BY:
carol N.
July 12, 2020
purchased twice, but now have a new hairdresser who wants me to try hers. I will this next time so as
not to rock the boat, if you know what I mean, but she is open to using e salon. We will see , has not happened yet.
I have been ordering eSalon color during the pandemic. The color is perfect and
it is easy to follow the instruction to apply. (Best done by a helper)
My main complaint is the shipping is very slow and unpredictable even when the order
is well in advance of the use date. Post office uses a private service carrier that is terrible.
Would like to order highlight kit which is said to be out of stock.
I hate this color. Everyone I know has said how wrong it is and how it's nothing like the color I usually get. I wanted a dark Auburn, I got something almost black. My family says I look awful, and the kindest thing anyone can say is at least it's during the pandemic and so I don't have to see anyone. It's so dark customer service says there's nothing I can do but wait, and maybe color my roots as it grows out. Instead of feeling better about myself I feel awful and self conscious. I wish I'd bought the store brand. This is awful.
Julia - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your Custom Color and we cannot wait to blend your next Custom Color!
The product is great but shipping to Canada is more than a month long. Covid definitely doesn’t help but I had to turn off my plan for this reason only. If you’re in Canada, be aware of major shipping times.
Nancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa D.
July 8, 2020
Still beautiful
POSTED BY:
Lisa D.
July 8, 2020
I thought I was reordering my original color and realized I did not. I wish they would make it a little easier to reorder a previous color. Got my fingers crossed for my next order.
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Colly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
When the box arrived I opened it and saw that the bottle had my name on it. I felt like royalty LOL it was such a nice feeling. It came with a brush to apply the color and gloves all placed neatly in the box. Before I applied this product to my hair, my hair felt dry, damaged, and frizzy it was just sad. When I first applied this product to my hair it felt different. It felt creamy (not in a bad way). It did not have a strong chemical order which was unexpected. Hair dying products I used always have a strong order which I always heated. After I washed and used the shampoo and conditioner it smelled really nice. When I blowdried it, I immediately saw and felt the difference. It looked healthier and felt soft when I ran my fingers through it. I don't think I will ever go back to the box color again.
The color was nice, customer service was great when I had an issue. The only thing I can say negative is the amount of conditioner for after coloring was no where near enough for my very long hair.
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rubina B.
July 8, 2020
Shampoo and Conditioner packs are not adequate
POSTED BY:
Rubina B.
July 8, 2020
Not enough Shampoo and conditioner for people with thick long hair.
Rubina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Esalon Is excellent to work with as well as an excellent product.
POSTED BY:
Ginger O.
July 7, 2020
I have been more pleased than I could imagine, My only issue is not being able to manipulate the back of my head which is DEFINITELY A PERSONAL PROBLEM. Esalon has been great with my color as well as ease of instructions when using the product alone in quarantine, THANK YOU ESALON!
The product arrived promptly and the color adjustment they made was the perfect shade. I only gave it 4 stars because they didn’t include an application brush and the color bled through the gloves.
The only problem was how long it too to ship. Was a week late. But the product is great! Love the color and they did a great job matching it to my hair color.
While it’s hard to color my hair myself, I love the fact I can do it at home. The color and quality is consistent and I feel safe and not unnecessarily exposed being at a salon. Until things change this will be my norm for a while.
Brenda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Christina W.
July 7, 2020
Easy to color, covered my gray
POSTED BY:
Christina W.
July 7, 2020
My only critique is that I think I would like a lighter color next time, otherwise wouldn't change a thing!
Was easy to use and put on. Was very strong ammonia smell and almost choked on the fumes in the shower when rubbing in the water with remaining colour. Hair was super soft afterwards and colour was very good although not a vibrant enough red for me, And don’t think there’s a more vibrant red to change to, so I personally wouldn’t use again because of this but if you’re hair is more brown or blond it’s a great way of getting a lovely colour That looks professional.
Did not receive Shampoo and Conditioner packet on this order. Instead received a sample of another brand which is not even for color treated hair and was not enough to cleanse the dye out.
Color is great as always but not thrilled with the Caviar shampoo and conditioner. Made my hair too limp and the amount in the packets is so small, it barely was enough for a shampoo although it did produce a lot of "suds"
Hope you'll go back to the one you had been shipping that always worked great. Thanks!
Very good cover and leaves hair shiny and healthy looking. Absolutely love it. Unfortunately got some colour on my door and cannot get it off. But that’s my fault 😊
The directions are clear and easy to use.
The color matches mine perfectly.
My only concern is it would have been good to know that the application brush is only included with your first order.
Kathy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Janice K.
July 3, 2020
Color was excellent.
POSTED BY:
Janice K.
July 3, 2020
I went a shade lighter and it it is much more flattering. It’s a shame there is only 1 pair of gloves now. I ended up using a second pair I had because reusing the one pair for both parts of the process wasn’t going to work.
Love, love, love my color. Just a bit too dark. I come from a long line of redheads but didn't get the red hair. What I did get was very dark brown hair with beautiful red highlights. I want a shade or two lighter brown, no red. No matter what I do, that red comes through on its own.
I love the color that my hair turned out for the most part. However, about 2 weeks after I colored my hair, following the directions exaclty. All of my white hairs around my temples have come back. The dye had completely washed out. This is the only problem I have had this far though.
My color was great. The other supplies included in the shipment were a miss. There was only one set of gloves (there are supposed to be 2) and the shampoo/conditioner samples were not as good as last time.
Helena - We’re pleased to hear that you’re enjoying the Made For You custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Linda T.
July 2, 2020
Custom color
POSTED BY:
Linda T.
July 2, 2020
I don’t know if I left it on longer but it turned out darker this time. I’m positive I didn’t leave it in over 20 minutes.
Maxine- We’re pleased to hear that you’re enjoying custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Kehaulani B.
July 2, 2020
Conditioner
POSTED BY:
Kehaulani B.
July 2, 2020
Everything is fine but I need more conditioner 😊 thanks
Hair felt super soft. Unfortunately, it did not cover my grays and I feel I need a darker shade. Love the fact that everything you need comes conveniently in one kit.
Dawn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Melissa D.
July 2, 2020
Great Product
POSTED BY:
Melissa D.
July 2, 2020
I love the color. They actually take the red tones out of my hair!! Just a wee bit pricey .
Melissa - We appreciate your feedback! We're glad to know you loved the Hair Color and hope you consider us in the future!
POSTED BY:
nicola S.
July 2, 2020
Very impressed
POSTED BY:
nicola S.
July 2, 2020
I put off colouring my hair during lockdown but the greys became too much, I was really impressed with the colour match to my existing colour, and the grey coverage. I'm now 4 weeks post colouring and only my new regrowth is showing (ie the colour hasn't faded anywhere else). I found the smell very strong (ammonia) which was a little shock after salon hair dyes, The application was very easy and instructions and video were clear. I've only rated down one star due to the strong smell.
Nicola- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Bianca G.
July 1, 2020
Great after about a week
POSTED BY:
Bianca G.
July 1, 2020
I really enjoy my hair color however the first week or so it's almost embarrassing black I feel like a goth kid. However, after a few washes it's the perfect brown color. I just bun my hair until it fades a bit.
Bianca - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Lori T.
July 1, 2020
Love the color
POSTED BY:
Lori T.
July 1, 2020
I have not tried this one yet as it is supposed to have been changed a little to help cover the gray. I have used this in the past and I love the color but recently is isn’t lasting long. So we will see about the change. I will let you know!!
Lori - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Elaine W.
July 1, 2020
Color last
POSTED BY:
Elaine W.
July 1, 2020
Love the color. Easy application. Just wish it would last on roots a little longer. As suggested I leave on roots a little longer but by 3 weeks gray is showing.
Elaine- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Rhonda G.
July 1, 2020
Perfect color
POSTED BY:
Rhonda G.
July 1, 2020
Everyone raves about the new look. I let them know where to get their fix from.
Rhonda- Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
The color match was awesome, very pleased. The shampoo and conditioner made my hair very soft.
However, the ammonia was overwhelming. Therefore I will not use again. Please discontinue any emails and my personal information.
Team, I love everything about my kit (the color protector, wipes, ease of use, the color itself) except.... I just did it two weeks ago and already the grey roots are showing??? Shouldn't it last longer than two weeks? I don't wash my hair every day at all...in fact sometimes it is 3 days in between....I know I left it on the full time and maybe a few minutes longer? Shouldn't it last longer? Also, can I get an all-over clear gloss application?
The shade of my last order was a little darker than usual. When I mixed the color I noticed a difference, specially when I had finished applying it. I was worried and rinsed my hair right away. It turned out slightly darker, but I have to say that this formula was not as harsh on my hair. My hair was actually soft and manageable this time.
I liked how my hair felt after, and that the aroma of the dye wasn't pungent and didn't linger afterwards. My only complaint is that unless I'm in sunlight you can't notice the change of color in my hair. I've sent my adjustments to my colorist and hope the next color will be more on point. But I did like the product and will continue to order.
With me not really knowing what I was doing choosing my color, I think I did a fairly decent job. It may be just slightly darker than my colored hair, but it blends okay. I had my friend put it on for me because she's used to doing it.
I was under the impression this was a one off trial price of 9 pounds ..I'm disgusted ..I've just checked and 28 pounds has been taken for next order without me knowing ..never again..I want my money back !!! be warned people
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