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My original color was way too brassy and orange. I specifically explained I wanted a medium auburn color and even included pictures. Unfortunately, the formula they first created had a 20% copper portion and this formula was so intense my head looked like a flashing orange traffic light. Once I received the correct color, i was much happier. I have been receiving so many compliments on my hair color and how could my hair look so good during the COVID-19 quarantine? Everyone assumed I had it done at a salon. I will now only purchase through Esalon. My hair is in much better condition after then when using box pharmacy hair colors. I wish they would bring back their clear glaze. That product was amazing but it’s not on their menu anymore.
The colorist developed formula was exactly the shade I wanted. Although the roots still showed some grey. I think a time adjustment would correct the problem.
Ive colored my hair over counter and at salons these beats them all, except one salon that highlighted my hair. They were super. But you are right up there
The color is good. its only been a few days, but I like it. But, I do feel there are excessive
steps. The gloves and stain remover are great with the kit. My first review was not great, but
I would use it again.
The color was easy to use - no harsh chemical smells or feels to the process. The color was a little redder than expected than honey colored but I really don’t mind. My concern is that the gray was not completely covered and I felt there was no conditioning element in the process even though I received a shampoo & conditioner. My 2 biggest issues were the frizzy condition of my hair and the gray.
I have been buying boxed hair color for years, and have never been satisfied with the results. The color on the box bears no resemblance to the color of your hair once you've applied the product. It's too dark or too light, too blonde or too red, and never, never perfect. Until eSalon, and now my hair is perfectly covered and perfectly colored. And I am pleased.
So I have to write how not excellent the products were like this. Customer service, product quality, delivery were all not even medicore. I will say that personalized stylists are just as annoying as sephora employees.
The color I received is perfect and I love how healthy my hair looks from all the hair care products. Unfortunately I'll have to stop my shipments because the color is too expensive for root touch up.
I loved everything about this kit however the color was a bit lighter making my roots lighter than the rest of my hair. I sent an email addressing this but haven't gotten a response about resolving this for next time.
Nice color! Easy to use. Color and all is good. Website, terrible! Not easy to use and can't see what color you are ordering when you check out. Can't tell if the new color you put in is what you are getting! When you pick your color it doesn't flow to the next thing.
Color is really good, after first try with not great root coverage eSalon peeps revised my forumula and color time and it worked. Feel like I may need some more conditioning though...have super healthy hair and it feels a little dry. Takes so little time...not that I need more time but definitely will still do after salons open!
My biggest fear was the color matching my current (minus 12 weeks of color during the pandemic). It was just the color I wanted and the instructions were good. One thing esalon can't manage is the one who puts it on. I'm 69 years old and have had my hair colored for 20+ years by a professional. So to stand in your own bathroom with mirrors was quite a challenge. Thanks to a Zoom session with my niece I finally was able to do it! It took me forever to do the gray roots thoroughly, so I might have had it on too long, as it was very dry (processed) and brittle when I went to rinse it out. The Caviar shampoo & conditioner were good too. My one criticism would be the shipping. I paid for the 2 day delivery, but it was 7 days from order that I received it. The USPS is having a difficult time during this virus outbreak. I should have saved the $$ and it would have been here at the same time. I'll be doing it again! And I would like my niece to have a "Free one" as she is the one who recommended it!
You sent me two Refreah Roots Ends
I never got the actual color !
Which was brown with copper!
Would you please sent ASAPi
This is third request!
Thank you!
Renate Selbman
Overall pretty good, but color didn't last all that long
POSTED BY:
Krissy W.
June 9, 2020
My hair is long and a whole bottle covered roots and length with extra left over. It smells exceptionally strong, but if you're in a well vented area that shouldn't be a big deal. My disappointment came when the color only last 3 weeks max. I ordered exactly a month ago. Took a week or so to ship, and my color and grays are back where they were before I colored.. I did order permanent dye so I feel it should've at least lasted another week or two, as I only wash my hair twice a week and rinse or use conditioner every other day. So I've had a Max of 6 washes and the color didn't keep.
I requested that my color be modified and the new color is perfect. The problem was that this order ( #8691980) did not come with the applicator brush and only had 1 pair of gloves. The application with the brush was very easy for me with my first order but this time, having to use the bottle was very difficult for me causing me to miss sections of my hair in the back. But this is not to take away from the color which was perfect. Thank you
Really easy to use although looked VERY dark when on my hair during process which was a little scary
Only 1 pair of gloves included which I found to be very tiny so used my own
Struggled to do the back of my head but will try harder next time
Overall very pleased and will use again
Thanks for follow up and suggestion that amendment be made
this hair color was better than the first . not light brassy red but it still picked up red tones just darker which looks much better .I would love to have brown chocolate hair color..maybe milk chocolate with dimension but not sure is that is possible.
I must say when first applied the colour looked fab ,however I asked for it to be formulated to cover grey for up to 6 weeks dispute after 3 weeks my hair looked like it had never been dyed.
I am used to colouring very often using shop bought products, 4 weeks and usually the Grey's are showing.... however, with this, 4 weeks later and no sign yet. I have delayed my next shipment so saving money already.
I loved the packaging, including the directions. They were very clear. I was happy with the root color. The ends color had a super strong odor and unfortunately left my ends very dry. It also left a thick, almost waxy coating on the mid shaft and ends.
My natural colour is brown but I bleached my hair and decided to go copper which I love. I've been using box dyes to top up the copper colour but then I saw this site. I really wanted a more browny copper which is what I asked for ..... but sadly my hair is now 2 tone .... a nice warm copper at the top and getting redder as it goes down towards the ends. Theres far to much red in my hair now and it doesn't look good.
I colored twice now. However after 1 1/2 weeks I start seeing my grey hair. I left the hair color longer than suggested with no luck. This color sits the same way as if I got it at parlor or color at home with different brand.
My hair color and my Roots actually looking really good. But the only complain it's I didn't get my shampoo and conditioner in my kit. Now I would like to get some highlights for my hair.
The color received the first time I used this product was a little too dark. I contacted the colorist and it was no problem at all to lighten the formula just a bit. I have not received the new color formula yet, but look forward to receiving it shortly.
Found it very difficult to apply two totally separate colours, much harder than any home dye I had done before. However the colour is lovely and surprisingly even! It’s nice and glossy and even though it’s harder to do, I’ll be ordering again.
This was my first time ordering hair color online.
I am a senior, originally a brunette and have had my hair colored professionally for 30-plus years when I first started turning gray. Since that was not possible because of the COVID 19 crises, I asked my adult daughter if she would help me color my hair. She agreed even though she had no experience at this. I went to the drug store to buy hair color. After standing there for sometime feeling confused about which color would be better because of my need to cover a lot of white-gray hair and having no professional to answer questions, I gave up. Feeling frustrated and desperate to color my partially grown-out gray, I decided to give eSalon a try. I had been receiving
emails advertising the product. It looked good.
I was very skeptical to say the least, but had to do something. When ordering, I liked the detailed questions they asked and the request to send
3 recent head shots if available. I appreciated being assigned to a certain color technician and the follow-up communications. I even called at one point to ease my anxiety about covering the white-gray growth and to emphasize that I had been told by hairdressers in the past the gray was difficult to cover. Just having someone who knew something about color to talk with was comforting. The final product, which they tweeked a little based on my photos, was a amazing. My inexperienced at hair-coloring daughter applied the product. The instructions were clear, easy to follow and offered guidance every step of the way. All supplies and additional items were included in the kit. I only needed to add a cape or old towel to cover my clothes and a bowl to mix the color. It was an easy process. My hair came out great, better than I expected. I think it is the best color mix I have ever had. I am so pleased with the product. Just ordered my second kit and asked them not to change a thing because the color was perfect.
I need to tweak the colour a bit as it turned out darker than expected, but it was enough coverage for my very thick and long hair (down to my waist), and covered my greys perfectly.
Just love this hair dye , I have very dry frizzy hair and having my hair dyed ( to cover grey ) makes it dryer and frizz more but with this hair dye it really doesn’t . I won’t be going back to a salon to get my hair coloured again , esalon is the way for me now .
The color is wonderful. However, I found it to really dry out my hair and the conditioner doesn't counteract this as much as I would like. Also, the hair color kit is nice and gave me an extra set of color for touchup. Only thing is I already used the gloves, etc.
I don't how you did it, but this is the first time I have found a perfect match to my hair color. I am a sandy, reddish dark blonde. Some people say my color is a dark honey with reddish gold natural highlights. Whatever is in the color pigments of my hair product, somehow, somebody got it completely right. I could not be more happy. The down side is that the silvery white at the top of my forehead do not cover. But, at 67, a little silver is not a bad thing. If I get lucky, I will inherit my father's beautiful white head of hair eventually.
I was nervous about this product since I have experienced way too many at home color disasters from store bought products. Pink hair that was supposed to be auburn. Uneven color. Ronald McDonald red that was supposed to be copper. The worst cases were the blonde disasters, One particular humiliating experience of color was so bad, a professional hair dresser laughed out loud when she cut my hair (oof!). Due to my ineptitude with DIY color, I have gone to a professional for years. Then, stay at home orders were put in place and it was time to try DIY color again. Yikes! I’m happy to report that my hair color turned out amazing! I love that the color didn’t drip and that it was relatively easy to apply—-even for one as inept as me. I have zero color on my ears, neck, scalp, carpet, walls, or sink. The color is only on my hair and it is the best at home color I have ever had/done! The only down side would be that the scent of the root application is very strong. Thankfully it is a short step. Overall, I'm super happy with my hair!
The box arrived opened at one end and the brush missing. Box needs to be taped in the future.
Otherwise, Color was good. Still did not cover gray near hairline as well as other areas but satisfied overall.
Love the color. The rinsing part when you fill the bottle with water and pour over the hair was very messy. I will use my kitchen sink and sprayer next time instead of the shower. Other than that, very pleased.
Love the color. But the gray coverage was poor. In two weeks I had to touch it back up. I can not afford to keep paying for this or ruin my hair touching it up every 2 weeks
After my initial experience, I sent a photo and had a follow-up conversation with a color specialist from eSalon, explaining that the color was too dark and flat. It appeared to be my darkest tone, but covering my whole head. I explained that I wanted it brighter and with more shades of blonde, copper, and auburn. She changed my formula and instructed me to use the lightening kit to add dimension. My husband said, "It's unbelievable...your hair looks just like it did when you were 22."
Like the fact that you can get a darker color to cover roots and a lighter color to refresh the rest of your hair. Makes for a better color match. Do think it is a bit pricey for root color and shipping at almost $30. If you also get the refresher color there is an additional charge. Yes cheaper than a salon but a lot to pay for a greater variation in color.
The girl who has done my haircut/color for years is nowhere to be found since covid. I had a haircut appointment yesterday that was cancelled due to riots. My color came today from esalon. With a sick dog and life - I didn’t open the package until late and didn’t plan to do it tonight. I read the instructions and decided to go forward- seemed too easy. Is was. I like the products that keep color off the skin a lot. They are great. I made a mistake in a couple of areas close to my face but that was my error. The grey coverage elsewhere was excellent. My hair is soft especially considering I haven’t had a haircut in months. This product did not turn my ends black like box products do. I’m planning to stay with this color going forward.
Slightly complicated at first. Soon got the hang of it,the colour for the ends makes it seem that way. On the whole very happy with how my hair came out,the colour is amazing also the products that came with it were nice on my hair.
Thanks
eSalon.
My second order was shipped and damaged so badly UPS put it in a plastic bag with a note on it.I sent out a few emails about the situation and with in a week I received a email back telling me they would be sending me out a new order no questions asked.I had pictures of my package, because in the past company's didn't believe people so just incase.I couldn't return it the hair color had exploded all over the place it was a mess,but these things do happen.But I am so happy that Escalon responded and reactivated the way they did.So thank you this is what makes good companies. And with the world the way it is,knowing I have one less thing to worry about is a great feeling. So Thank You.Melisaa
But I now need your help. The light brown worked great for me but I needed to add highlights and your company was out of stock on product so I tried another brand. I will add pictures. My base is now light
brown in some areas but my overall color is different shades of blond. Please advise as light brown now will
be too dark as how I may correct this. Thanks so much in advance.
I was really pleased with the colour, but a little disappointed when the grey started to show through a couple of weeks later, maybe the colour should have been left on a little longer ?
I have dyed my hair three times using e-Salon. I am a natural redhead trying to cover lots of grays. I also have zero talent with hair. My first attempt was very embarrassing. However, I purchased the accessories so I was committed to try again to cover the cost.
First attempt--wrong color with lots of red and orange brassy spots. Yuck! I believe the brassy spots were caused by the step of pouring the remaining stuff over your head. I was focused on being sure I got it all over my head and on cleaning up what looked like a mass murder scene on my white tiles. I rushed to the store to buy teal shampoo and kind of hid from people for attempt one.
Attempt two--customer service helped resolve color issue and I was pleased with the color (and cost-savings). On shower step, I quickly poured it on and then rinsed it out. (White tiles came clean after first attempt. So I didn't stress.)No brassy spots-but as my hair grew out, it looked like I had little bald spots. (gray-white hair on white skin looks like miniature bald spots.) Tried third attempt a little quicker than usual interval.
Third attempt--figured out I was missing tiny little spots that didn't show until my hair grew. I fixed that problem by going over roots more closely.) Color (and quality of dye job) look great. I am very pleased with this attempt! And I love the cost-savings and consistency of the color. My hair would go brown to Lucy-red when I was going to salons. This is wonderful!
Although I've been coloring my hair since the 1980s, I had never done it myself. But four months after my last salon visit, I was so tired of staring at inches of my white hair every day that I decided to spring for the custom color set. Unfortunately, I didn't really understand how to section my hair. (Wish I had realized that this website has a good how-to video.) Also, I just wasn't up to doing more than the face-framing area and both sides of my part. The good news: A perfect color match with my previously colored hair. The bad news was my own fault: I missed lots of areas, so that I wound up with white streaks amid the copper-brown. But the net effect is much, much better, and if I go the do-it-yourself route again, I'll do a better job of sectioning. Also: I was very pleased with the conditioner; I haven't had such silky hair for ages.
I was so excited to try the color.
The pros: the package area is in time, it had everything I needed, color, gloves, instructions.
It was easy to use and didn’t smell like chemicals.
The cons: my color turned out way lighter on my roots than my ends.
I followed the instructions as it said. Despite the color blunder my hair felt soft and shiny. It’s been two weeks and it’s still soft.
I contacted Esalon and they are sending me out a correction kit. I hope that it fixes my light roots and wen out my color.
The color does cover the gray beautifully, but I noticed it was coming onto the towel and my pillowcase. I thought I shampooed and rinsed enough. That needs to stop in order for me to continue. I will give it one more try.
I liked the hair color, didn't bleed after I colored my hair, great color, but my gray roots didn't take to good to the color. Overall I loved the color.
Today was the day I tried my eSalon purchase for the first time. My natural colour is brown with minimal grey at the front and sides. My last visit to a salon was in January for root touch up and highlights. Due to the Covid-19 lockdown, I was starting get desperate, I had tried boxed dyes in the past but the colour was never quite right or consistent all over, so I was dubious about trying that again, but what choice did I have apart from wearing a hat!. Then I found the eSalon website.
After completing the online questionnaire and deciding on the look I wanted, I placed my order with a photo of my hair.
I am very pleased with the colour which seems multi-tonal with a nice colour depth and the grey and highlights are covered nicely. Instructions are easy to follow and I found the process easy enough. I am hoping that the colour won't fade too quickly 😁.
I will definitely purchase again.
Super easy to apply! Not that thrilled with the colour as it felt a bit Mousey but that’s just personal taste! The overall experience for a novice was fantastic
I ask the violet color in the mix, but after coloring my hair it does not have any tint of violet red. Actually, I think I will just try one more month and stop my subscription.
It's too sad because I like the convenience of the color set that comes to my door. But if I would not have the color I want, will have to stop.
...the color is fine...but, nothing special...fumes during application were too strong for my lungs...not worth the extra expenses...have better luck with Nutrise or Preference...
My first go around was my fault and I picked all the wrong shade...2nd time it came and it was damaged; I had one the next day...could've used more time to cover greys...i think the color is great!
I loved the color at first but after 2 weeks the initial color began to fade. The gray I wanted to cover is starting to show after 3 weeks and the initial color is gone.
Really like the color chosen by the e-Salon Colorist. The first time was more successful but took 2 hours to color, shampoo & rinse and blow dry. thought I knew the routine the second time but didn't have as good a result, some of the grey particularly in the back of my head was still there but really didn't show. Will continue to order but will take more time to learn how to color the roots at the back of my head. That is the hardest part. I am very happy with the printed instructions, videos & product but need a longer learning curve to be sure the end produces the same result as my in salon stylist.
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