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This is a very hard review to write / explain.
I'm naturally very fair haired, I would normally have my hair highlighted quite bright but with that I dont like the brassy / yellowish tones I lean towards the icy colours. In my order I opted for the all over demi permanent colour. On the break down of my specialised colour there was ash and mostly light blond, I just feel there was too much ash and it overpowered the light blond. For me I feel it has darkened my hair substantially. So in a way I'm pleased I opted for the demi permanent colour.
Now I cannot fault the service and the concept of the business I think it is fantastic with regards the colour I just think it was too dark for me.
Rebecca W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan M.
March 7, 2021
Great idea, coverage could be better
POSTED BY:
Susan M.
March 7, 2021
The kit supplied is great, sensibly supplying two pairs of gloves is a real help. Best not bother with the stain guard though as it’s too easy to get on the hair accidentally. I ended up washing it off and starting again, plus the remover works well enough. Liked the colour though the redder tones aren’t as prominent as I’d have hoped. Overall though the coverage of grey isn’t great. I only have a light sprinkling but there are plenty still uncoloured including some on my hairline that I particularly focussed on as they are bright and obvious. Might give it another go to see if it can improve but if not I won’t continue.
Susan M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karin H.
March 4, 2021
Ok experience
POSTED BY:
Karin H.
March 4, 2021
The product did not cover the white spots near my ears.. but that was my fault as I am always very worried about the skin staining on my hair line. Had a hell of a time trying to tackle the back of my head and while tryinh my best I have to admit I missed the salon experience. The color is fine. The timing was quick and I did not mess upmy bathroom with dye everywhere. I liked the packing of the product and the idea. Nice to do this in the quiet of my own home. Now I will wait to see how long the product lasts on my head. That is the true test.
Karin H. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie T.
February 27, 2021
Dark blonde ash
POSTED BY:
Julie T.
February 27, 2021
Dark blonde ash It’s very orange and brassy color is it there something to tone it down that I could do I don’t think the color turned out for me
Hair feels great
Thanks
Julie
Julie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Bernadette R.
February 24, 2021
Not quite right
POSTED BY:
Bernadette R.
February 24, 2021
This was my second round using the color which had been adjusted to be darker per my request and I was happy about that. The application was easy, instructions were good and everything arrived timely. I was excited to see that and all over color was also included in my order. I was bummed out when I got out of the shower and saw that my hair was noticeably LIGHTER than when I had started. I followed the directions to the T but, I now have a brown/auburn-y color when I had asked for a rich black. The questionnaire indicated a pearl black... I thought ooooo pretty! NOPE.. it's not. I will very likely cancel this subscription both, times I was disappointed with the results.
Bernadette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact via email and will be happy to assist in this process.
POSTED BY:
Karissa C.
February 15, 2021
Not what I expected
POSTED BY:
Karissa C.
February 15, 2021
I specifically made sure to select that I wanted an ash color. The color I was sent was a lot of “light blond” with a small amount of ash. I tried it anyway and it turned my roots a warm light auburn color. I DO NOT like warm colors and if I said my current dyed hair color was ash and I wanted ash blonde why would there be any warm in my color? I used to work in a salon I get color formulation and was going out on a limb trying esalon going out on a limb because I am no longer within driving distance of my salon. Unfortunately it’s not working for me.
I also want to add it is very hard to get in contact with anyone. Your colorist you can only add a note and the only way I can do that is to reorder? I feel I should have direct contact if I have a “personal” colorist.
Karissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bris
February 14, 2021
Colours not as expected
POSTED BY:
Bris
February 14, 2021
I have tried two colours now to achieve a cool dark/medium blonde on my roots to match up with some blonde highlights I have and I first went a light ginger then the corrected colour sent to me has given me a dark ginger. Very cross as I explained to various people before I bought that I don’t want this to happen. I am naturally dark blonde and wanted to lighten my hair a bit but to blonde not ginger!
I wouldn’t recommend using if you want a blonde finish as there is so much warmth in their colours.
Now I’m left in a real mess with no hair dressers open and roots that are different colour to my hair!
Hi Bris! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't' like the colour result. Please check your emails, your personal colourist has contacted you with the solution. Let us know if you need anything else.
POSTED BY:
William B.
February 14, 2021
Not enough color
POSTED BY:
William B.
February 14, 2021
My roots came out a lighter golden red blonde and the rest of my hair was more strawberry blonde. Would have enough for just roots but my hair is almost down to my waist so one bottle wasn't enough to cover all of my hair, Now I have strawberry blonde hair instead of the red that I had wanted.
The kit is great, the smell is good, my hair feels good just not enough color so I didn't get the red I had wanted. I think the color would have been perfect if I had two bottles but don't know for sure.
William - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Iana L.
February 13, 2021
I wanted Ash- I got an orange tone
POSTED BY:
Iana L.
February 13, 2021
I was asking for an ash brown, like my natural color, but I got a mainstreem brown color, what I could get in every store. There was a better tone in a store one time, but i was 10 years ago.
It‘s stinks to dead , i thouth I would die and my throut burns, I never felt something like this.
I‘m really dissapointed.. but I give it one more try.
The package was nice, full of love. The other items were good...
So i really want to work it out, because I like the idea.
Lana L. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTED BY:
Celena C.
February 13, 2021
I'm not happy.
POSTED BY:
Celena C.
February 13, 2021
Hello. I was very excited to try your product. Actually my mom used to be a cosmetologist & did hair. So I asked her to cut & color my hair with your color kit. We did everything exactly like the instructions said to. At first I thought it looked great. Then once it dried...I still have streaks & spots where my gray roots didn't color at all! I thought even if I might not be satisfied with the color I chose...at least my grays would have been covered up. So I'm sorry to let you know I'm very disappointed. I will no longer be using your services.
Celena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Connie F.
February 12, 2021
I like the products very much.
POSTED BY:
Connie F.
February 12, 2021
The quality of the products is great.
My color came out to light however.
I want to go a shade darker but I don’t want it coming out strawberry blond.
Maybe next time I need to send a picture.
Connie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cathy O.
January 28, 2021
It is getting better.
POSTED BY:
Cathy O.
January 28, 2021
I was impressed with the first application. It was easy to apply and the color on top was perfect. The second second set was darker and more even. The third has lighten up a little, but it is all even through out. I am pleased with the evening of the color top to bottom. But I will be asking for a shade lighter for my next order.
Cathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tammy G.
January 16, 2021
Hopefully better results next time
POSTED BY:
Tammy G.
January 16, 2021
Didn’t turn out how I was expecting. Hair was shiny tho after application. Packaging was beautiful. Gave you everything you needed. The last part where it says add water and massage a couple minutes was messy! Giving it another try
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy H.
January 11, 2021
Not the color I wanted.
POSTED BY:
Cindy H.
January 11, 2021
After going through their questions and picking out your color, it barely changed my hair color at all. I wanted vibrant red and got light brown with reddish tones. The product is easy to use and my hair wasn't damaged, but I get a better color from the store bought box dye.
Cindy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emily K.
January 7, 2021
I had high hopes
POSTED BY:
Emily K.
January 7, 2021
I’d heard such wonderful things about esalon, yet after numerous emails, me sending in notes with pictures, color adjustments and a long phone call, I still end up with rust orange roots every time, and I’ve had to purchase many of esalon’s tint rinses and toning masks each time.
I made it clear from the beginning I was used to going to the salon and knew nothing about hair, but I needed to cover my regrowth once COVID-19 arrived.
My natural hair color was coming in with greys, and since I knew I couldn’t learn to do highlights🤪, I was just trying to touch up the roots and grow out my highlights. Yet every time I follow the instructions and get carrot like roots. The response from esalon has just been another color adjustment each time with no explanation or effort to fix things. The toning mask won’t even help. I have no confidence in trying the next color adjustment from them.
I’m really sad because my hair looks awful and I feel self-conscious, plus disappointment that I’ve spent a significant amount of money on this.
I will say that I think their shampoos and conditioners are fantastic. Excellent for color-treated hair.
Emily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Katie T.
January 2, 2021
White coverage and orange shade
POSTED BY:
Katie T.
January 2, 2021
I liked the packaging and the amount of color was enough to cover all my hair. My hair looks shiny and healthier so I am satisfied with the quality of this hair color.However, My gray roots have not completely covered and faded away after the second time washing.
Also I still have the red tone which I’d like to get rid of. I ordered the red neutralizer to help with that but that didn’t help either.
I’d like to give this another try but for my next root color I’d like to see if I can get a color that better covers gray hair
Katie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Stephani I.
January 1, 2021
Not the color I wanted
POSTED BY:
Stephani I.
January 1, 2021
I asked for a deeper burgundy, and I specifically said it didn’t have to look at all natural. I got the same color as I had the first time.
Stephani- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susie L.
January 1, 2021
Need to change
POSTED BY:
Susie L.
January 1, 2021
The color I’ve been using has been gettin lighter than expected.
Susie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Anne N.
December 31, 2020
Doesn't cover greys
POSTED BY:
Anne N.
December 31, 2020
I have had my color reformulated 3 times just so that I end up with tinted, not colored greys. I have a lot of stubborn greys and after coloring they look light blonde at best. I am looking for full coverage, especially of my greys.
Anne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Courtney G.
December 27, 2020
I've had better coverage from the store bought boxes
POSTED BY:
Courtney G.
December 27, 2020
I was really hoping to love this since I saw such good reviews! My previous color roots are still shining through this color that I was sent(soft blue black). From a distance in dim light you can't see it, but in bright light or sunlight, you see my old black plum color through. I was really hoping for more of the blue tint in this.
Courtney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lauren J.
December 21, 2020
Wanted Blonde got redhead
POSTED BY:
Lauren J.
December 21, 2020
I am really annoyed. I thought we had corrected the problem from the first time, BUT NO!
Now, I'll be going thru Christmas with flipping RED HAIR. and it is STILL TOO DARK!!!! How is this medium blonde, natural golden, IT IS RED.
I did a beautiful job- nice and even not splotchy, that is the only thing that worked well.
Lauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah
December 20, 2020
Everything great except for the color...
POSTED BY:
Sarah
December 20, 2020
I really enjoyed the experience of coloring my hair at home. Never done it myself ever, and I'm in my 40s. I've been a slave to the salon for 20+ years. After being frustrated at my salon colorist never wanting to do anything but foils on my hair, I decided to try something new. Here's what I liked about my eSalon experience - the packaging, the price, how glossy and shiny it made my hair, and the grey coverage.
I'm just not happy with the color. I don't feel like it's what I asked for. I was expecting a dark blonde but I feel like I got a slightly gold-tinged version of my natural color - light brown. Also the roots came out lighter than the rest of my hair. It all feels like a bit of a disaster. Hoping it can be worked through and I can arrive at my perfect color with adjustments. In the meantime I'm not sure what I can do as I don't want to re-color my entire head in a hurry.
Sarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karyn P.
December 18, 2020
Nope
POSTED BY:
Karyn P.
December 18, 2020
No matter how many times I tried their products my color always came out brassy. Even used their reduce brass tones shampoo.
Karyn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Mari - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Karen N.
November 14, 2020
Cannot use this color
POSTED BY:
Karen N.
November 14, 2020
After patch test ,very thankful I did it. Light Blonde with a neutral tone was very red.
Now after waiting all this time for it to arrive ,do I hope to get something that will work? My first attempt at home color not a good experience.
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn H.
November 6, 2020
Very little gray coverage
POSTED BY:
Carolyn H.
November 6, 2020
I’ve tried this twice now, my colorist adjusted my set after the first one because my grays were not covered. So with this set, she simply told me to leave the color on for 40 mins instead of 20 mins on my grays. No change to my formula was made, just the processing time.
It seemed to be better this time, it looked darker. Now I’ve washed it once with a very well known salon color safe shampoo/conditioner and many of my grays are already showing again.
Of note, I also noticed that my ends have lightened a couple of shades since washing this one time as well.
Esalon is not the correct formula for me unfortunately. I’ll stick with my drug store brand root coverage.
Carolyn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alexandra T.
October 31, 2020
Update on my last color treatment
POSTED BY:
Alexandra T.
October 31, 2020
As I wrote previously, I colored my hair, it still pulled red, yet I was going to give it another try.
First off let me say that my hair growth is slow, in the norm I have very little new growth after 6 to 8 weeks, my grays start to appear around the six week mark. Having said this, with my first order I colored my hair and by the time I received my second order my grays were just starting to show, that was fine. This last order, I colored my hair shortly after having received my package (approx 10 days), I followed instructions as indicated (only the roots), I did not follow with the balayage because I wanted to wait and see how the color would come out. I try and wash my hair twice a week, and I noticed every time I color my hair, after I wash my hair the color changes, the color kind of settles, which I don't mind cause if the color came out well, after the first shampoo it comes through beautifully.
As I said, I colored my hair (roots), as instructed, washed my hair, color was okay, still pulled red, even more so this time than the last (not happy), but I said to myself it is what it is.... Three weeks went by and lo and behold my roots started to show... and no, I still haven't done the Balayage Light Treatment... If I was disappointed last time with my color pulling red, this time around I'm extremely disappointed and unimpressed. It's like I was given a weaker formula???
With my hair growth being so slow, how in the world is it possible that after three weeks my grays/roots are showing?
Needless to say, I changed my next ship-out date and seriously pondering going into a Salon....
Alexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
MiMi S.
October 30, 2020
Color
POSTED BY:
MiMi S.
October 30, 2020
I requested the color be "lighter", but it is no different on my hair than it has been. Don't get me wrong.....I still love the color, just wanted it a bit lighter. LOL
Thank you
MiMi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Janelle W.
October 19, 2020
Two different colors on ends & roots
POSTED BY:
Janelle W.
October 19, 2020
It seems obvious to me my ends are brighter than my roots plus two inches past my roots.
Janelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Christy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Rhiannon B.
September 21, 2020
Kind of Disappointed
POSTED BY:
Rhiannon B.
September 21, 2020
I was so excited to receive my eSalon package. I chose a color out of my comfort zone and decided on a pearl purple dark brown. The photo online showed a hint of purple and I was ready for a change. The packaging is very cute and the directions are super easy to follow. The company really thought of everything. The product left my hair very shiny and smooth. However, there is ZERO purple in my hair. It just looks like plain dark brown (blackest brown). I followed the directions exactly as they were written. Maybe it’s my hair composition, but I’m really bummed. It’s a good quality product, but just be weary of the photos shown.
Rhiannon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bridget R.
September 9, 2020
New colour
POSTED BY:
Bridget R.
September 9, 2020
Great colour just a bit bright for me left my hair in good condition
Bridget R. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the color overall. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer H.
September 9, 2020
Brassy Gold
POSTED BY:
Jennifer H.
September 9, 2020
My color was very brassy, even after a few modifications. I really wanted to love the color. The packaging was great, the instructions were easy. The color didn't damage my hair at all. I just couldn't get a good color that worked on my hair.
Jennifer- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Louis G.
August 23, 2020
Color was too golden and I ordered an ash tone....
POSTED BY:
Louis G.
August 23, 2020
Hi, Your light ash blonde was too golden in tone....I usually buy L'oreal Excellence---and thought I'd try yours since L'oreal seems to fade faster and faster....L'oreal's' and Clairol's light ash blonde level 9 colors impart a more ash tone than e-salons did. However, the E-salon was gentler to skin and hair---Clairol burns my neck and L'oreal doesn't cover gray as well. In addition, I like your liquid color in a bottle rather than having to squeeze color out of those tubes and all the accessories are nice , but I want great multi-dimensional color color that's long-lasting...we'll see how well yours measures up....
Louise- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
LuAnn S.
August 21, 2020
I just added the color to the roots. the top part of my hair was so much darker.
POSTED BY:
LuAnn S.
August 21, 2020
Now two weeks later, the color is better and not as dark. I might have left the color on longer than recommended Will try it again.
LuAnn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Georgianna B.
August 18, 2020
STILL TOO RED!!
POSTED BY:
Georgianna B.
August 18, 2020
I've repeatedly asked for my hair to be blonde and not red, however, my requests seem to be falling on deaf ears. I think I'll have to go to a salon locally to get the hair color I am looking for. I love the quality of your products and the way my hair feels after using them, but i really can't tolerate the red anymore. Please discontinue my service.
Thank you,
Georgi Barrett
Georgianna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elaine D.
August 17, 2020
Dissatisfied
POSTED BY:
Elaine D.
August 17, 2020
I’ve used my custom colour twice now and both times I still had grey hair showing and the colour washed out quickly even though I wash my hair every 2nd-3rd day using special shampoo/conditioner for coloured hair.
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy K.
August 16, 2020
going bald!
POSTED BY:
Tracy K.
August 16, 2020
I used the product and the color came out perfect! However, withing a few days I noticed my hair was falling out! A lot of hair. My aunt who has been a hairdresser for 30 years did the dye job for me, and warned me not to do it, but I did. Hopefully she can save what's left of my hair.
Tracy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Espie F.
August 16, 2020
I still have grays!
POSTED BY:
Espie F.
August 16, 2020
My gray hairs are resistant to this product. It left a lot of gray hairs behind
Espie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Yolanda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
PhyllisAdelle S.
August 12, 2020
Color not achieved!
POSTED BY:
PhyllisAdelle S.
August 12, 2020
I have dark mahogany brown hair, I wanted Violet, I do not have Violet. I have dark mahogany hair again. I can't even barely see a tinge of purple anywhere in my hair!
Phyllis- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janice D.
August 11, 2020
Color life span
POSTED BY:
Janice D.
August 11, 2020
I find that the color process is very easy. The life span is very short lived.
Janice- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Amanda G.
August 8, 2020
Quality product but not the color I wanted
POSTED BY:
Amanda G.
August 8, 2020
The quality is great. It doesnt stain bathtubs, came with all the tools, two different shades for roots and ends and it left my hair soft, however, after following the directions to the tee and letting my stylist know my current dark color, my desired color did not come out. I picked a copper mahogany on dark brown hair. I got a 20 developer assigned to me. All it did was give my roots a slight red tint and my lighter brown tips a rusty bronze color. If you have dark brown hair, I suggest sticking with the darker colors or bleach it first because they will give you options for red or golden shades that may not come out.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alice P.
August 6, 2020
Too harsh
POSTED BY:
Alice P.
August 6, 2020
The developer fried my fine hair! It’s fly away straw now.
Alice- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Michelle M.
July 18, 2020
Really good coverage
POSTED BY:
Michelle M.
July 18, 2020
This did everything it said it would . Very professional and everything supplied which made it a simple process. Left my hair in excellent condition. I would give this a 5 star rating but it will only let me select one star
Michelle M. - Thank you for taking the time to share your feedback with us. We are so thrilled to hear you are loving our Enhanced Color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Avery K.
July 18, 2020
Coverage
POSTED BY:
Avery K.
July 18, 2020
I thought maybe the first time was user error since I didnt get a full coverage but this time Im sure that I did not have enough color set to fully saturate my hair. I have patches of my natural hair color showing after first wash and sections that couldnt get enough dye on (basically squeezed everything out of the bottle that I could get) I have thick hair that just started to grow past my shoulders so I need more color next time or I need to cancel since im not satisfied with the coverage again. Love the color that I did manage to get on some parts though..
Avery - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sarah- We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Kristen C.
July 5, 2020
Not ideal
POSTED BY:
Kristen C.
July 5, 2020
Made my hair darker, and the root area was more golden. I was originally looking to lighten my hair.
Kristen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shorouq S.
July 3, 2020
Colour Still dark
POSTED BY:
Shorouq S.
July 3, 2020
I reqested The colour to be lighter and it still gave me the same result
Shorouq- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Brittany M.
July 2, 2020
Super brassy
POSTED BY:
Brittany M.
July 2, 2020
Too much warmth, followed directions exactly as described. More red than blonde. I even expressed my concerns about too much warmth beforehand.
Brittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Anita J.
July 1, 2020
Texture
POSTED BY:
Anita J.
July 1, 2020
I am satisfied with the color. My concern is that it gave my hair a somewhat rough and plastic feel - kind of like a toy dolls hair. My salon Aveda product left my hair shiny and silky. Maybe it would be best to NOT pull it through already treated hair??
It is easy to use. I find it fading away to a lighter brown where it previously covered gray. That doesn't happen with the Aveda nonpermanent product my salon used. I've never noticed fading just new growth.
All that said this is a difficult time. I doubt that I will be able to visit a salon for many months. It does work.
Anita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sara M.
June 26, 2020
not good
POSTED BY:
Sara M.
June 26, 2020
This was meant to help me grow out my grey. It washed right out at the first washing and I was left with the grey line right back again!
Sara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Leslie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out warmer than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Amanda H.
June 17, 2020
Red
POSTED BY:
Amanda H.
June 17, 2020
The product works well. It washes out so fast. I didn’t get good coverage but that was user error!
Amanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laura C.
June 17, 2020
Medium brown turned black
POSTED BY:
Laura C.
June 17, 2020
I struggled getting this shade even. Some areas feel like there isn't enough coverage and my ends are nearly black. My hair is really long right now.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelley W.
June 15, 2020
hmmmmm
POSTED BY:
Kelley W.
June 15, 2020
not getting the temple grays to take, so I called and received great customer service and advice to leave the product on longer, for 40 minutes instead of 30.
Kelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marie B
June 12, 2020
Color and highlights
POSTED BY:
Marie B
June 12, 2020
I think we are almost there. Just alittle darker on the base or fill would be better. Highlights instructions were easy to follow and went well.
Currently getting dark blonde, maybe bump it up to a light or golden brown followed by the highlights.
Thanks, Marie
Marie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Lindsay H.
June 7, 2020
orange hair
POSTED BY:
Lindsay H.
June 7, 2020
I went with an ash blonde to try to negate this but still got the orange hair I feared I would be getting. Reminds me of when I tried to dye my own hair in middle school ugh. Back to the salon when I feel comfortable going. I hope this fades quickly.
Lindsay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Phyllis C.
June 5, 2020
Hair color quality
POSTED BY:
Phyllis C.
June 5, 2020
The color fades out sooo fast! Stays nice for 1 week or so, That's it! Not too impressed.
Phyllis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Andrea R.
June 5, 2020
Slight tone differences
POSTED BY:
Andrea R.
June 5, 2020
I have been using this product for about 7 months now. This last box sent I feel the color was off. I got root touch up and it was darker than the rest of my hair. It is possible that my hair has bleached out in the sun and the tone of the ends of lighter now but I feel as though the color experts should account for this and follow up with us as clients to warn us that our color tone may change depending on the sun exposure. It wasn’t terrible. My husband couldn’t notice but I could.
Andrea - Thank you for your feedback. yes, sun exposure can definitely cause color to fade and lighten. if you're not doing so already, i would suggest using a color safe shampoo and wearing a hat when out in the sun if possible. If you´d like to discuss an adjustment with your Colorist, please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience.
POSTED BY:
Natalie W.
June 5, 2020
Color was a little brassy
POSTED BY:
Natalie W.
June 5, 2020
The color was nice but it was a little too brassy.
My hubby did it, he did a good job. I think my next mail order I would ask to adjust the red.
Overall I was pleased. The customer service was very good. Great company.
Natalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marybeth C.
June 3, 2020
Wonderful Product, Difficulty With Matching
POSTED BY:
Marybeth C.
June 3, 2020
While I really like the hair color itself, as well as the application accessories, I have resistant grays that are not completely covering and my base color is still too light after an adjustment. My third order is on it's way and I'm hoping that by darkening it 1/2 shade I will get better gray coverage and a better match to what my hair color was previously. I do love the way my hair feels after coloring...the shampoo and conditioner provided are superb!! Keeping my fingers crossed that the third try will be the charm!!
Marybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie B.
June 3, 2020
Ineffective
POSTED BY:
Julie B.
June 3, 2020
When I saw that my kit had 15vol developer I shouldn’ve pauses and not used it.
I went ahead, because. I’m stuck at home and nobody sees me so, let’s experiment.
I mixed up the color and applied to most of my regrowth at the roots and then around on some of my fading highlights and my “bangs”
I left it on for 30 minutes because 15 vol.
sure enough, my hair looks sort of strawberry blonde now? My husband can’t decide and that’s outside in the sun.
My hair has no dimension and it’s lost it’s shine. I’ve used a salon quality purple conditioning masque that’s toned down the awful, yellow cast.
I’m left a message after I used the product and was told I’d be contacted by a colorist. As of today I haven’t.
I suppose I could have spent $10 on something else as useless.
The company should be more cognizant that this is people’s hair. For a lot of now people hair is very important, maybe over clothes.
I cut some of it off I was so tired of looking at the now dull color.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia B.
May 31, 2020
Blonde may be tough color
POSTED BY:
Patricia B.
May 31, 2020
I just used my first kit. My hair color is a varied shade of blonde from light to light brown. The kit did not change the root color much, only making the white/grey roots white. Overall hair was conditioned and shiny but colorist will definitely see me coming.
Patricia B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kathy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emma M.
May 29, 2020
Lovely grey coverage but a bit too red for my liking
POSTED BY:
Emma M.
May 29, 2020
Easy to use, covered greys well and texture of hair felt fine afterwards. The colour is just too reddy/copper for my liking so would need to change that for future applications!
Emma M. - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Margaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
A L.
May 23, 2020
Not the colour i wanted
POSTED BY:
A L.
May 23, 2020
I ordered golden brown colour and the colour turned out to be my natural hair colour. Instead of making my hair lighter it made it darker!
AL. - We are sorry to hear that you were disappointed by your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Yvette T.
May 23, 2020
Faded after one wash. Difficult greys on hairline still showing
POSTED BY:
Yvette T.
May 23, 2020
Firstly - the experience. The box, the 2 pairs of gloves, the stain guard and the stain remover.. and a separate bottle for roots and ends! For a locked down bored housewife it brought a bit of the elegance of a salon to the house.
BUT, one wash in and the colour is notably less vibrant, barely looks like it’s dyed at all, and the greys at my parting/peak are still clearly lighter. The hair feels soft from the overall treatment/shampoo/conditioner, but if the colour washes out after 2 shampoos then it doesn’t matter; does it? Will not use again. Honestly 5.99 box dye
Might not be gentle, or glam, but it’ll actually colour your hair and that’s surely what you want.
Yvette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rehnuma W.
May 18, 2020
Need more Brown and less red
POSTED BY:
Rehnuma W.
May 18, 2020
Please can you include 50% brown 25% red and 25% copper in the 2nd bottle
thank you
Rehnuma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie C.
May 18, 2020
The WORST! Buyer beware!
POSTED BY:
Stephanie C.
May 18, 2020
I bought this product to touch up my blonde/light copper highlights around my face. The kit was labeled dark blonde/copper. The actual color is maroon! I'm not being dramatic, it was maroon. I filled out the online questionnaire, sent in photos, and specified exactly what I was looking to use it for....highlights just around my face! The product comes, I carefully read the instructions, mix the color, and start in with the foils. About halfway through I noticed that it just seemed really dark, which was odd, so I decided to take out the foils and finger comb my hair to blend the color. Understandably, I was nervous after seeing the intensity of the pigment so I decided to wash it out after 10 minutes versus leaving it in for the 20+ that the directions suggested. I cannot share how HAPPY I am that I listened to my intuition. The color isn't dark blonde, copper, or even brown. It is legitimately maroon! Fortunately since I blended it in, washed it out quickly, and only applied a small amount it isn't that bad but it absolutely is NOT good! I would never buy this product or recommend it to anyone. Also the fact that this statement "We reserve the right to not post your review or remove it for any reason." is posted on their review page leads me to believe that all of their "5 Star reviews" are bogus! So disappointing.
Stephanie - We are so sorry our Hair Color didn't result how you were expecting. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Beverly H.
May 16, 2020
Darken color
POSTED BY:
Beverly H.
May 16, 2020
I really think as much as I love this color, I am going to have to go darker to blend my roots in.
Beverly- We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to your desired shade. We look forward to crafting your custom color!
POSTED BY:
Silvina K.
May 13, 2020
Great service, not so great result
POSTED BY:
Silvina K.
May 13, 2020
I was expecting a soft black color, but I got a soft dark brown. I understand my hair was bleached, however, then I would have expected it to dye it even darker. After a few showers, my hair totally turned reddish brown. But I still loved the experience. The packaging was customized for each individual.
Silvina - We're truly sorry that the Color and the Tint Rinse (Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Celeste A.
May 10, 2020
No gray coverage
POSTED BY:
Celeste A.
May 10, 2020
Followed directions to the T
My roots stayed a lot lighter than the rest of my hair. In my opinion store color works better and i am still seeking a higher quality color.
Celeste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
JaneenAnne T.
May 8, 2020
Almost there
POSTED BY:
JaneenAnne T.
May 8, 2020
The color was nice, but not quite true to the photo. I expect more violet undertone and it seemed just reddish to me. Gray coverage was OK. It didn't quite saturate and was very light compared to the rest of my hair. Thankfully I don't have too much gray hair, just some strands around my temple. I didn't have an issue with gray coverage with other brands and I followed the instructions to the T. (The instructions by the way were very detailed, which is a plus) The additional color that was included for my ends smelled so strong with ammonia. Which is strange because the color for my roots didn't have much of a smell. I like how my hair didn't feel damaged after and seemed smoother and shinier. Overall my experience with this product and color was ok. I am going to try again after suggestions made to the colorist.
Janeen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Lizet- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stephanie M.
May 7, 2020
Extremely Disappointed
POSTED BY:
Stephanie M.
May 7, 2020
I explained to the colorist that my hair was a washed out brown, it hasn't been dyed in over 6 months and that I wanted to go lighter for summer. I also explained that my hair pulls red. After using the color that I was sent it is exactly the opposite of what I wanted! It is now darker with red undertones. It was a waste of $50 and I'm farther away from achieving my desired hair color.
Stephanie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leslie F.
May 7, 2020
No change in color after request to lighten
POSTED BY:
Leslie F.
May 7, 2020
After my 1st time trying the product I contacted the support team requesting a much lighter color, I also uploaded pictures of my hair color as requested. The 2nd color I received was almost the exact same I received the first time. The 2nd formula did cover the gray better
Leslie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Agnieszka W.
May 5, 2020
Good start with some complications
POSTED BY:
Agnieszka W.
May 5, 2020
The pack contains well written instruction, gloves, shampoo and conditioner, stain protector, stain remover and enough product. I was surprised that there was no brush. Considering that other necessary items were provided and well though of, I did not expect that and maybe it was my first ever application, I had no own brush. It made my life really complicated and in the lock down it is not easy to get hold of a brush!
I hope my next time will be easier.
My colour came out too light and not all greys were covered.
Agnieszka- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Tabitha C.
May 4, 2020
Poor results
POSTED BY:
Tabitha C.
May 4, 2020
My hair prior to coloring was a very bright blonde and my roots were showing. After using the color treatment sent to me by the salon it turned my hair red! My goal was to go a darker shade of blonde to match my roots until I was able to go back and visit my colorist. Terrible results!!!
Tabitha- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne E.
May 3, 2020
Did not work for me
POSTED BY:
Suzanne E.
May 3, 2020
I ordered a different colour to my usual colour. I explained I had tough grey roots and that I had long hair that I had dyed darkest brown so much the ends look black. I wanted to have a warmer colour but it did not work for me. I like the amount of dye I received and it made my hair feel lovely.
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Olga W.
April 30, 2020
Slightly strange outcome
POSTED BY:
Olga W.
April 30, 2020
This is easy to use and overall pleasant experience of colouring at home. Little mess, clear instructions. I've used bowl and brush for application. The outcome is mixed: colour matching and grey coverage is good, but in some areas my hair turned orange. Small spot in parting and small spots on the temples. If you can let me know why this happened, I might order more for next time use
Olga W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Chrissy C.
April 29, 2020
Brassy tones.....grrrrrr
POSTED BY:
Chrissy C.
April 29, 2020
Specifically stated ASH tone.
Received my eSalon color kit which was very nicely put together I must say and it arrived very quickly too.
I was so excited to color my grow out and I used the brush and bowl technique.
Sadly, after washing out the color, I could see lots of brassiness while my hair was still wet and while blow drying, cringed at seeing all the brassiness in my roots. Used my purple shampoo to tone the brassiness down but it is still not what I'm used to. The eSalon colorist created a more "warmer" color of medium brown for my hair then a cooler ash tone that I had specified. Sorrry not for me! Redken never lets me down.
Chrissy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
JAYSA B.
April 24, 2020
Custom Color
POSTED BY:
JAYSA B.
April 24, 2020
Staff was friendly, & very nice. They were EXTREMELY busy due to Covid-19. My order took a very long time however because they were so busy it’s very understandable. But anyone needing something now during this pandemic keep that in mind. Directions were so easy, application easy, everything was great about the product itself. Hair care kit was very nice. Color however wasn’t what I asked or wanted, it was more of a brown Because it was so brassy then a dirty blonde. I was blending the bottoms up to my natural roots to cover previous blonde ends— but the bottom is now more of a brassy brown color. I may order again to cover it up it’s so bad! 😭
I truly think this company would be 10/10 when they can take the time on the order and get back to you and throughly help you get what you want.
Jaysa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angel B.
April 23, 2020
Too dark
POSTED BY:
Angel B.
April 23, 2020
I wanted a copper brown, and almost turned it completely black!
Angel B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margery S.
April 23, 2020
Sadly didn't cover Grey
POSTED BY:
Margery S.
April 23, 2020
I gave all the information on my salon color (Brand/forumla) as well as general information about my hair. I watched all the videos (some multiple times) and followed instructions to the T as best I could here on my own....Sadly while it has "muted" the grey it didn't cover it....is there something else I should do? adjustment to formula? just try again? can't see on the website how to reach out to my colorist.....love the idea of this and hope can get more information to make it work better
Margery S. - Thank you for your feedback. We are sorry to hear that we did not meet your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna L.
April 21, 2020
DO NOT ORDER!
POSTED BY:
Anna L.
April 21, 2020
Either your products are damaging, or your colorists have NO idea what they are doing. I followed each step perfectly and my hair is fried!!!!!
Anna- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chelsea A.
April 20, 2020
went brown instead of blong
POSTED BY:
Chelsea A.
April 20, 2020
I received my color the other day and dyed my hair with the color that was adjusted based on my photo. I was trying to go more blond and the color that is "dark blond" made my hair darker. I don't hate it but my original intent was to go more blond not more brown. Thanks
Chelsea- We apologize for the delay in our reply to your review. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Daymara S.
April 7, 2020
Not received yet
POSTED BY:
Daymara S.
April 7, 2020
I have note received my order so I cannot feedback to you, I been waiting for a while now so I hope its arrive asap. Thank you
Daymara S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order was delayed! Thank you so much for your patience.
POSTED BY:
patricia G.
April 3, 2020
Too Dark
POSTED BY:
patricia G.
April 3, 2020
This is a great product however, the color was too Dark. Will try again. I will go lighter. The shampoo and conditioner were wonderful!! Left my hair soft and manageable.
Patricia G.- We’re so sorry to hear that you were unsatisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Colleen G.
April 2, 2020
Roots darker
POSTED BY:
Colleen G.
April 2, 2020
My roots turned out considerably darker than the rest of the hair. I thought they would blend over time but I colored over two weeks ago and my roots are still so much darker RB an the rest
Colleen G. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and adjust your formula. Please let us know if there is anything else we can help you with!
POSTED BY:
Kerianne P.
March 31, 2020
Nice kit
POSTED BY:
Kerianne P.
March 31, 2020
My custom color, unfortunately, was almost identical to my current color. I have no gray hair just trying to lighten my blonde color a little. But the kit itself is awesome.
Kerianne P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alreadyseen
March 26, 2020
DON'T !!!
POSTED BY:
Alreadyseen
March 26, 2020
I have never had my hair fall out, despite following the directions.
Terrice H. - We appreciate your feedback. We can see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help!
POSTED BY:
Matthew L.
March 21, 2020
Did not cover grey.
POSTED BY:
Matthew L.
March 21, 2020
I used as instructed, like all precious dyes. I left it on 10 mins longer than recommended. Only coloured 50% of gray, within 2 weeks all gray was visible. Non gray hair was fine, colour was ok.
Matthew - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kate L.
March 7, 2020
Not great
POSTED BY:
Kate L.
March 7, 2020
My hair feels great and is less gray, but still grey in problem areas and now purple highlights, which I didn't want. So I have sort of grey, purple, reddish hair now.
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynne M.
February 29, 2020
Does not last for at least 2 weeks
POSTED BY:
Lynne M.
February 29, 2020
Hello! Thank you for letting me try the product again. As observed before, the solution smells good/ not strong and I loved it. My first bottle
lasted for 6 days and my gray roots were very obvious in less than a week. This second solution, I used it last Feb. 13th, my hair was fresh and clean and I followed all directions religiously. I tried not to wash my hair 3x a week like I regularly do but I washed every 4 days instead, hoping to save the color. Unfortunately, my scalp was very itchy and not used to washing for longer days gap. This time, the gray came quite obviously after 11 days. I would like to keep this product as it smells great to me and the color Is perfect but it does not last longer for at least half a month. It is hard to keep coloring my hair more often if the product does not last longer. Oh, did I mention that that when I used the product 2x, my scalp was burning for at least 5-8 minutes and slowly faded away. I don’t know if this is a normal effect, but I did not have this sensation using other boxed hair dye. Maybe this product is good but it does not work well for me. It might work well with others though. It might be my type of straight, thin and fine Asian hair that’s the problem. Anyway, thank you so much but I will not subscribe. Thanks again!
Lynne- Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Karen K.
February 27, 2020
color was beautiful but--
POSTED BY:
Karen K.
February 27, 2020
I loved the color. But it took out all the volume. I have fine hair and struggle to get volume. Use high end shampoos and conditioners to get a little lift. Useually coloring helps to add some volume but that's not the case with your product. My fine hair won't tease to get volume. Adding stylng product flattens it as well.
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle K.
February 24, 2020
Hot roots
POSTED BY:
Michelle K.
February 24, 2020
Hot roots
Every time I use this color it gives me hot roots
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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