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my box didn't come with my instructions. so thankfully i could view them on my account but next time id prefer to have them with my order. other than that this is perfect!
Hailey - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! However, we're sorry to hear your instructions were missing from your kit, but glad you were able to locate your instructions from your eSalon account. We appreciate you sharing, and Happy Coloring!
POSTED BY:
Eneida V.
December 26, 2021
White Roots in Orange County.
POSTED BY:
Eneida V.
December 26, 2021
So my orders never arrived before Christmas and still haven’t. I was so disappointed I had to see people with my white/ gray roots showing and my hair color dull. . What can I tell you I’m a little vain.
Eneida - Thank you for reaching out! We're sorry to hear your order hasn't arrived. Please keep your eye out for an email from us, so we can make this right!
Hi Rosemarie, We're thrilled to hear that you're enjoying your custom Dark Brown (Pearl Golden). We look forward to our next opportunity to delight you!
POSTED BY:
Bridget B.
December 24, 2021
I thought it was just my hair!
POSTED BY:
Bridget B.
December 24, 2021
But reading reviews, it exactly coincides with a reported change in the formula! My color used to last so long and now I have been leaving it in longer and still having gray roots. Please change it back!
Bridget - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Ava S.
December 22, 2021
Beautiful
POSTED BY:
Ava S.
December 22, 2021
It's great color at first. Hair is healthy and looking. It does seem to fade quickly. But reds usually do.
Ava - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee! Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
patricia B.
December 22, 2021
Did not Ordered
POSTED BY:
patricia B.
December 22, 2021
I have canceled orders for a while and you keep taking my money out and send the product any way you need to stop this order and put my money back into my account thank you P Brown from Ocala fl
Patricia - Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Gina R.
December 22, 2021
Great color, easy process
POSTED BY:
Gina R.
December 22, 2021
My mom turned me on to this product. Store bought products don’t come close to the quality of E Salon. Easy directions to follow and looks like you just came out of the salon.
Diane - We're so happy to hear that you're enjoying your custom color! Everything our clients’ say is truly valued and we hope to craft your color again in the future.
POSTED BY:
Christine G.
December 21, 2021
It's probably my fault..not the color
POSTED BY:
Christine G.
December 21, 2021
I am not very good at coloring my hair. It looks like my roots are a different shade than the rest of my hair. Due to not feeling well, I just used my Nov 22 color on Dec. 15. I like the color and have not used the other products yet.
Christine - Thank you for sharing your feedback! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison M.
December 20, 2021
My color
POSTED BY:
Allison M.
December 20, 2021
Love the color and the way it covers my gray. Also love how I can "tweak" the color and the timeframe anytime I'd like.
My color is not lasting like it used to. Three weeks and it's washing out. I see I'm not the only one with this issue.
What can you do ESalon!!??
Hi Allison, we’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
emy13
December 18, 2021
Colour not lasting more than 3 weeks
POSTED BY:
emy13
December 18, 2021
I have to agree with some of the clients' reviews. As much as I love the colour of my hair, I find that it doesn't last as long as it used to. I thought I was the only one that felt this way but, it looks like something has changed for sure!
Emy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Martha B.
December 15, 2021
Color was perfect
POSTED BY:
Martha B.
December 15, 2021
I loved the color but it did not cover the grey well; especially around my face. This is the only complaint that I have
Martha - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jennifer C.
December 14, 2021
I liked it
POSTED BY:
Jennifer C.
December 14, 2021
This was good but it was weird doing my roots one color then adding the other color afterwards to finish
Jennifer - Thanks for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Natercia D.
December 12, 2021
Excellent product
POSTED BY:
Natercia D.
December 12, 2021
I was afraid that the quality, quantity and hair color was not going to work. I have stubborn white hair that color has a hard time covering. I have a lot of hair, so I thought the quantity of color was not going to be enough specially when my hairstylist used to say I need more color quantity then the regular customer. Also I was worried that the color was not going to be what I wanted and was going to mess up my highlights, it didn’t, I followed the instructions and in the end it was enough product, the color did cover my white hair, and I love the way the color comes out, perfectly! I highly recommend it.
Natercia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Joy P.
December 8, 2021
Didn’t fully cover grays
POSTED BY:
Joy P.
December 8, 2021
Not strong enough to cover my stubborn grays
Did exactly as required but still not covered 🤦♀️
Joy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
The last two times I have used this product was very disappointing. The color left a red tint and it was adjusted. When I used the adjusted dye, it didn’t even take in the root where I started the process.
Angie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle R.
November 30, 2021
I could not receive this shipment. I had changed jobs and moved.
POSTED BY:
Michelle R.
November 30, 2021
I was not in Tacoma to receive this shipment. I thought I had changed my account to reflect that I did not need any more shipments. Please refund the money for this one. Thank you Michelle Rowland
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alexis R.
November 30, 2021
Its ok
POSTED BY:
Alexis R.
November 30, 2021
I do not like to dye my hair for starters. I do not like that the smell is so strong. I dont like that color fades off grey fast.
Alexis - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Ysabel A.
November 30, 2021
Nice color but not so good at applying.
POSTED BY:
Ysabel A.
November 30, 2021
Like the color. Applying the hair dye on your head. Have someone who knows how to apply the dye right. For me, a bit blotchy and the crown around my face still can see through my natural black hair and notice the roots are brighter then my ends. But all in all like the color but maybe next time get some one who knows what they are doing or just do it yourself.
Ysabel - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Carolyn C.
November 29, 2021
Perfect color
POSTED BY:
Carolyn C.
November 29, 2021
My adult children tell me that this is the same color they remember my hair being when they were growing up.
Hi Carolyn, thank you for your wonderful review! We are so happy to hear that you are enjoying your eSalon color. We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Hey Darcy, we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color on December 21st!
POSTED BY:
Elissa H.
November 21, 2021
Root color-update
POSTED BY:
Elissa H.
November 21, 2021
** update
As others have said I’ve been a fan for several years and the match is great, super easy to use . I use a lot for grey coverage and also notices it doesn’t last as long. :(
Elissa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Glenda L.
November 19, 2021
Great color
POSTED BY:
Glenda L.
November 19, 2021
I been using this for over a year. The color is great . My only thing I don't like about this company the packaging should be earth friendly . Too much plastic . All the paper product is way too thick. Come on eSalon do your part in helping the earth.
Hi Glenda, thank you for your feedback! Over the years eSalon has put in place many practices to reduce our packaging and become a more sustainable company. To hear more about our recent efforts, you can check out the article on our website titled "What Does Sustainability Look Like at eSalon? Happy Coloring!
POSTED BY:
Mimi
November 16, 2021
MY COLOR
POSTED BY:
Mimi
November 16, 2021
OK, I loved the color and the feel of my hair,
The only thing I do want to mention is how much
my scalp itches after I color my hair.
Is there something I can do about the itching. IT usually only happens a t
late at night and when I'M really tired during the day, THANK YOU, Mary K.
Hi Mary, Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your custom Dark Blonde. You could be allergic or sensitive to one of the ingredients. We would recommend giving us a call so you can speak directly with a colorist. We look forward to the next opportunity to delight you!
POSTED BY:
Crystal Q.
November 15, 2021
Not too bad
POSTED BY:
Crystal Q.
November 15, 2021
The process was fairly simple. I really liked the color. The only real issue I had is that it faded after one shampoo. I’m not sure if that’s the hair dye or if my hair just doesn’t absorb this color well.
Crystal- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Diane M.
November 14, 2021
Beautiful color
POSTED BY:
Diane M.
November 14, 2021
Like many people, I "discovered" eSalon at the beginning of the pandemic. I have been extremely happy with their products. The results are on par with what I used to spend a fortune on at my salon, and I appreciate the ability to work with the colorists here to fine-tune my color. I decided to go a bit darker this time (with auburn undertones). The color turned out beautifully as always, and my very thin, fine hair was in good condition afterwards as per usual. Unfortunately, the color was ruined by the Light Set that was selected for this color. See separate review for that.
Diane- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Amy H.
November 13, 2021
I have noticed the same thing.
POSTED BY:
Amy H.
November 13, 2021
The cheaper products last longer, the grays around my face, the little hairs last a couple weeks. That doesn’t happen with the cheap OTC stuff. Please help.
I have been using this for years and loved it, but disappointed lately!
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nadja E.
November 12, 2021
Colour turned out beautiful although warmer than I thought
POSTED BY:
Nadja E.
November 12, 2021
I really like the colour of my hair although it turned out a bit warmer and with more of a red undertone than I thought.
The instructions were great although dividing my hair in 4 sections with long and heavy hair and pinning them up was not doable as it is just too heavy and bulky to work around so went in more sections. Other than that I am absolutely happy. Brush that was supposed to come with my order was missing but the colour still turned out fine and it's even and not patchy.
The product itself comes in a great package with everything you need, however communicating what I wanted was difficult. I asked for a cool ash colour and received a warm almost auburn shade. There is no way to know what colour they have sent as there are no details on the package besides your name so it's all a surprise once it's applied.
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary C.
November 7, 2021
Was great for a few weeks
POSTED BY:
Mary C.
November 7, 2021
The color was perfect and it covered my grays well. The packaging and instructions were great. The customer service was great. After just a couple weeks the gray's started peeking through and now (halfway before I'd usually touch up) my roots need retouched badly.
Mary - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
L Mc
November 4, 2021
Superb!
POSTED BY:
L Mc
November 4, 2021
I’m very particular in everything I do. I deliver high standards in my work and expect high standards in return. This coupled with being a natural cynic means, in short, that I am a customer service nightmare. Products or services which over promise and under deliver are a particular bug bear of mine
Therefore, it was as much of a surprise as a pleasure to give five stars here, which doesn’t even do the product/service enough justice!
The hair colour arrived in lovely packaging, which made what is usually a chore a complete treat. It felt like receiving a present, but without any strings attached. Mood.
The stain guard and remover were fabulous additions, something which you do not get in high street dyes. Usually I put moisturising cream around my hairline, which doesn’t work and means everyone knows I’ve dyed my hair, which is a complete liberty when I’m trying to pass as ten years younger. Can hardly say I haven’t coloured it when I have a one inch brown halo around my face, can I?
The box contains two pairs of gloves which fit snugly and weren’t flimsy. The ones in shop bought boxes are thin and appear to be made for someone with hands not dissimilar to those of Peter Shilton.
Surely, I thought, there’s got to be a snag! Nothing can be this good. Can it? I smugly awaited the results, feeling certain the coverage would be poor and my cynicism would be justified. Mais, non! The coverage was the best out of all the home dyes I’ve ever used and less messy too. The consistency of the colour was also really user friendly and so by the end I didn’t look like an entirely different ethnicity, which always helps (Because in this day and age of wokery, before you know it you’ll be lynched for black fishing, a la Jesy Nelson. It’s a minefield!
To conclude, I’m a convert and you’ve just got yourself a new customer. Thank you.
My hair has been color corrected by the last formula
POSTED BY:
Gina K.
November 1, 2021
What can I say. My hair was and unnatural red from the first color. The second corrected formula was good for 4 days. Now my hair is orange in the sunlight!
I can't say these colors work well. I'm really sad. I'm 65 years old with BOZO THE CLOWN ORANGE HAIR!
NIX THE ABOVE. My colors is good after the last formula correction.
Hair coverage considering I went from a bleach blonde to a dark red. Only not giving it the full 5 stars as the colour was a bit too dark for what I wanted. But I'm sure with some tweaking I will get to the colour I want.
The only complaint I have has nothing to do with the product. It is the shipping. It takes just shy of a month to get to me. I can get things faster or around the same time from China! So aside from the terrible shipping time, product is great!
Stacy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and shipping each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cecilia S.
October 26, 2021
Overall Good Quality
POSTED BY:
Cecilia S.
October 26, 2021
The color is good and very easy to apply. I live that esalon includes step by step instructions and all the necessary tools you will need for your color application. I think it’s just me that I have in my head that I want more shiny hair but it maybe it’s not the color and it’s just my hair.
Cecilia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jennifer D.
October 19, 2021
Color
POSTED BY:
Jennifer D.
October 19, 2021
colored my roots this weekend and there was a very noticeable hot root, not sure what to do other than wear my hair back to cover it. Love my root color but such a difference from my roots to the rest of my hair
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley C.
October 19, 2021
Its ok
POSTED BY:
Ashley C.
October 19, 2021
I really like the hole idea of this and the kit is so so cute but I asked for pictures to make sure I was getting the right color I wanted and of course I didn't get the correct color , so im pretty upset . I really wish It was more of like the photos I was told it would look like
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Patrice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jody C.
October 15, 2021
Darker colour for fall and winter
POSTED BY:
Jody C.
October 15, 2021
I change the colour generally in the fall to a darker tone and the highlights show more with the darker colour while using the tint rinse
Jody - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you
POSTED BY:
Irene K.
October 9, 2021
1st time using eSalon
POSTED BY:
Irene K.
October 9, 2021
I like it, it did cover a lot of my gray hair (but 4-5 didn't + some were lighter (bronze or golden color). I like the color but I wish it colored my hair lighter.
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ELIZABETH D.
October 7, 2021
I like it but…
POSTED BY:
ELIZABETH D.
October 7, 2021
Hard to cover grays completely. They’re covered but I still looks like a different shade.
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katie J.
October 6, 2021
Perfect product, perfect customer service!! ****
POSTED BY:
Katie J.
October 6, 2021
I was excited to receive my first ever eSalon kit and dyed my hair as soon as it arrived. From packaging to instructions and the product itself, I absolutely loved it! Great first impression. (I had asked for a blue/black and left notes that I really would love to see an amazing blue hue and what my hair history had been!)
I dyed my hair and waited for it to naturally dry and went outside to take a picture and get a good look. Unfortunately, the colour was not as expected. It was like a soft black but I could still see a red/brown tone to it, no blue.
So I thought I would email directly and just explain with a few photos that it didn't come out as planned, which was a shame. Within 24 hours, I had a response from Jennifer!
She was quick to reformulate the dye and said that I would see the changes on my account but also said that if I wish to use it earlier than my scheduled 8 weeks reship, I could and it was at no additional cost! Just amazing! (I also asked for her professional opinion as to when I could redye and an even quicker response was given)
I waited for my next package to arrive and I was (again) excited to see if it was going to work with the new formula and I dyed my hair once more.
The result was........ PERFECT! Black with a beautiful blue hue!! I love it and couldn't be happier with the result and the customer service! I would highly recommend them to everyone I know!
Vicky - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the color! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
helen B.
September 30, 2021
Love my colour
POSTED BY:
helen B.
September 30, 2021
Everyone comments how natural it is.Went through lockdown and did not bother colouring but now back to colouring again..Why did I stop I ask myself.
Do find though colour is fading quicker.Is there something more permanent .
I had asked for more red in the mix, however, the colour turned out to be just darker, not more red. Also, my hair is quite dull, when it should be shiny. Not happy.
Mary - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Serena M.
September 27, 2021
It’s good
POSTED BY:
Serena M.
September 27, 2021
But still too dark. Despite multiple feedback given
Started a little rocky, but the costumer service saved it.
POSTED BY:
Terri M.
September 24, 2021
Well there wasn’t enough color to cover my hair. So when I reached out they immediately got more color out to me; I just had to spend about a week in a ponytail till it got to me. After I followed the directions on my second color It came out great.
Terri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you
POSTED BY:
Andrea J.
September 21, 2021
Feels a little more luxurious
POSTED BY:
Andrea J.
September 21, 2021
I saw a few messages from my stylist to confirm my requirement, however unfortunately due to illness and other things I didn't reply. My stylist issued my colour to me and it arrived in a fab box all neatly laid out and labeled, with everything you would need to colour at home. However, with this set you get stain guard, stain remover and shampoo, rather than just gloves and conditioner like you would with a shop bought.
The instructions were very clear and the process took me little over 30 minutes from start to finish. My hair although nearly black which was the problem, now has more warm brown tones making me look less washed out. The colour is even and I am really happy with it. Due to not colouring for 2 weeks since arrival i have logged on and easily changed my next shipment date. Really easy to change desired colour. Over all 5 *****
Karen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Stacey B.
September 6, 2021
Great product
POSTED BY:
Stacey B.
September 6, 2021
This product is great and very affordable and wonderfully convenient!! The only negative is that is seems to fade a little quick, but that’s not going to make me cancel. I’m very satisfied with the product.
Stacey - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Janet B.
September 6, 2021
I loved the colour
POSTED BY:
Janet B.
September 6, 2021
Great colour to start off with and pretty good grey cover. But it fadedtoo quickly despite usi colour protect products.
Kathie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Larissa P.
September 1, 2021
Love the product but don't buy if you live in Canada!
POSTED BY:
Larissa P.
September 1, 2021
Great product and salon quality but have endless shipping issues from the US to Canada. Would love to find a Canadian source for this rather than deal with shipping hassles. My last order is being held at a courier across town and I have yet to pick it up.
Larissa - We’re truly sorry for any inconvenience and appreciate you sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathy R.
September 1, 2021
Root care and brassiness
POSTED BY:
Kathy R.
September 1, 2021
I feel like my root color doesn't last long. Also, the color seems to turn brassy looking after a short amount of time.
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ilona N.
August 30, 2021
Lovely colour but..
POSTED BY:
Ilona N.
August 30, 2021
I do like the colour, just perfect shade, however my hair feels more tired now and dry. At the same time now matter how much I rinse, even after a few weeks worth of washes - the hair colour still keeps leaving stains on my towels.
Rita - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Olabisi A.
August 30, 2021
Happy with my order
POSTED BY:
Olabisi A.
August 30, 2021
I am happy with my order. But the color didn't turn out the way I hoped. I will order more and change the color a bit.
Olabisi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathleen N.
August 29, 2021
Nice, easy. A short phase of red tone but mellowed out to light brown in a week
POSTED BY:
Kathleen N.
August 29, 2021
At first, the color was a pretty dark brown, then about a week later it moved to reddish tones. I got the tint rinse knowing my hair tends to get reddish which I hate. But that tint rinse didn't make any difference. A few weeks after I colored, the color settled into a nice medium brown and really looks good. I'll keep ordering and trying to mitigate the reddish tones.
Kathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Sharon L.
August 29, 2021
Color
POSTED BY:
Sharon L.
August 29, 2021
Liked the product but seemed to lighten really fast , gonna try again to decide if I’ll continue.
Sharon - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Youxuan - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Willayne K.
August 23, 2021
Good color but gray coverage did not last beyond a week
POSTED BY:
Willayne K.
August 23, 2021
Followed directions perfectly, step by step, very carefully. The color was beautiful. Looked great. However the gray around my temples and forehead started showing after just one week. When I have my hair colored professionally, coverage can last up to 6 or 7 weeks, sometimes more. I was disappointed as I really wanted to love this brand and stick with it forever. I’d recommend esalon to others simply because it’s a great concept and far better than the boxed brands. It might work better and longer for other customers.
Willayne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer C.
August 23, 2021
My Color
POSTED BY:
Jennifer C.
August 23, 2021
Finally my hair has saloon color not at salon prices
Jennifer - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Patricia W.
August 23, 2021
Custom Color Set
POSTED BY:
Patricia W.
August 23, 2021
I like the product, my color is pretty but it seems to wash out quickly and I feel my hair could be shinier. I just purchased the product for shine so hopefully that will help.
Patricia - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Catonya H.
August 23, 2021
Perfect color
POSTED BY:
Catonya H.
August 23, 2021
I don’t like dyed black hair but the violet and red added to the black made it as close to my natural color as I have gotten in years!
Catonya - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
POSTED BY:
Martina K.
August 21, 2021
Really loved it
POSTED BY:
Martina K.
August 21, 2021
Easy to handle. Liked the color until I realized there was a yellowish tone. Wrote to eSalon, they changed it and now it is perfect. Unfortunately, I had to cancel my schedule because they are charging custom duties now. Makes a plus of about 10 Euro. Altogether 30 Euro. This is too expensive, I can have my hair dyed at the hairdresser's for the same amount. It's a pity though.
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl C.
August 18, 2021
Great color
POSTED BY:
Cheryl C.
August 18, 2021
I was pleased with color for roots, though I could have applied it better!!
Anel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Janet - Thank you so much for sharing your feedback with us. We are tickled to hear you loved your custom blended hair color. We look forward to the next opportunity to delight you!
POSTED BY:
Merry F
August 16, 2021
It's all there!
POSTED BY:
Merry F
August 16, 2021
Just follow the directions to look the way you should!
Merry - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Amy B.
August 16, 2021
It’s nice
POSTED BY:
Amy B.
August 16, 2021
Would like it a little lighter, but still a pretty color
Amy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Maria C.
August 15, 2021
I like the color
POSTED BY:
Maria C.
August 15, 2021
But I wish it would last longer. I received an almost empty bottle of the Developer. I was not able to apply it. I just did the front rim of my hair. Didn’t have enough. Please sent me another
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our represtatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janis O.
August 15, 2021
Not pleased with my last color
POSTED BY:
Janis O.
August 15, 2021
My last color failed within 2 or 3 washings. If this happens again I will be canceling my order. After about 2 weeks is just washing out not pleased at all.
Janis - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Lauren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Laura P.
August 12, 2021
Coloring was easy
POSTED BY:
Laura P.
August 12, 2021
I liked the ease of the product. The color was just a little off from what I thought it was going to be. Going to try a different color to see if I can get the color I'm looking for.
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Katrina Y.
August 11, 2021
coloring at home
POSTED BY:
Katrina Y.
August 11, 2021
I had some difficulty mixing in the bottle. A large clump got caught at the top and it was difficult to mix it thoroughly. The final color was a little lighter than I thought it would be, and it didn't cover the grays very well at my temples.
Katrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy H.
August 10, 2021
Will order again
POSTED BY:
Amy H.
August 10, 2021
It was a darker color than i have had in the order prior but the color is always long lasting and covers my gray.
Amy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Judith F.
August 6, 2021
Great Product
POSTED BY:
Judith F.
August 6, 2021
This hair color worked way better than the others on the market. Better coverage, just as easy to use, and true to color. I just wish they included a cap while the color is processing. That would make it much easier. Think about including it...........would only cost penny's to do.
Sharee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Patty M.
August 3, 2021
Color -a match but my scalp itched for days
POSTED BY:
Patty M.
August 3, 2021
The color was a great match. My problem was the chemicals made my scalp very itchy. Hopefully there is a sensitive scalp formula.
Update: My formula has been changed by my colorist and it's now itch-free!
I asked for you to cancel my order. I noticed on my bank account you deducted money for the hair color. I appreciate your attention but since my finances changed I cannot afford the charge.
Thankyou
Kathy Rogers
Kathy - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lauren C.
August 1, 2021
Great colour
POSTED BY:
Lauren C.
August 1, 2021
The process was easy and the colour looked amazing - all in the comfort of my own home. Only disappointment was that it took 2 weeks to receive my colour after ordering (however, I live in Australia). I have kept this in mind for my next delivery and have increased the frequency from every 8 weeks to every 6 weeks.
Lauren - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Reyna L.
July 29, 2021
Not happy
POSTED BY:
Reyna L.
July 29, 2021
The custom color is what I wanted, now the gray coverage is NOT good at all after a week my grays are showing and I don’t like that. Might need to cancel. I Hebe color my hair 3 times and every time the grays start showing after one week. Not happy!!
Reyna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marianne B.
July 26, 2021
Color ki
POSTED BY:
Marianne B.
July 26, 2021
I believe I ordered the full color kit and I got the root kit...I really needed the full color kit....
Marianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ROBIN S.
July 24, 2021
Love the products
POSTED BY:
ROBIN S.
July 24, 2021
Love the products and plan on continuing receiving this 2-3 times per year. However a little disappointment with the reward program. I’ve been purchasing beginning 2012/2013 and none of those orders counted.
Robin - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Denise P.
July 23, 2021
My Hair color
POSTED BY:
Denise P.
July 23, 2021
My hair is now different shades. See my current picture.
Denise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
I really love the color they worked out for me as well as the highlights. I had my daughter apply both following your instructions. The only problem is that my hair started falling off after three weeks. I had my thyroid checked and it came back okay, so I’m putting my order on hold for now. I wonder if others have had this problem before.
Ines - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Ileana K.
July 22, 2021
Happy customer
POSTED BY:
Ileana K.
July 22, 2021
This did exactly what was promised. I only wish they offered a lifting agent so that I could try more vibrant colors on my naturally brown hair!
Ileana - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Diane L.
July 20, 2021
Love the color
POSTED BY:
Diane L.
July 20, 2021
Easy to use, love the color, your color consultants were correct, the other color would have been too dark
Diane - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Barbara G.
July 19, 2021
Love the color
POSTED BY:
Barbara G.
July 19, 2021
It last for at least 7 was, but the gray on my temples wash out after about
2 was.
Barbara - We are sorry to hear that you were not fully satisfies by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Munazza Z.
July 14, 2021
Delayed
POSTED BY:
Munazza Z.
July 14, 2021
Hi Esalon team,
Unfortunately I am quitting your account , I live in Czech Republic, last time I orders in 14th of June and after a big hustle of custom office I received today and I paid extra 30£… so that’s became the really expensive hair color for me.. as it’s mentioned on your account that delivery is free…
Please I request you to delete my account and all information from your site..
Many thanks.
Munazza Zahid
Czech Republic
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