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Janeice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Serena C.
July 12, 2021
Lovely colour and beautifully packaged..
POSTED BY:
Serena C.
July 12, 2021
I've taken one star off because I was hoping for an Ash brown but unfortunately got a chestnut brown. It's a pretty colour but not what I was after. Perhaps my hair throughs out reds when it's dyed. So I'm back to the drawing board to find my perfect Ash brown! Lovely packaging and personalised products 😍
I went to use my hair color and the color was tinged w/white and had a cloudy appearance. I checked to see if the bottle was damaged but it was unopened and intact. It was unusable. I needed to cover my gray that day because I had a special event to attend. I was forced to go out and purchase a boxed color. Needless to say, I was not a happy camper.
Laura - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution. Keep an eye on your inbox for more details.
POSTED BY:
Karen J.
July 8, 2021
Good shine
POSTED BY:
Karen J.
July 8, 2021
Great shine after colour , the grey coverage needs to last longer
Found the colour I love 💕. The mix is great thick and easy to apply. However, this time it did not cover all my greys at the front , will need to leave in a little longer. Whether these are extra stubborn unsure .
I will continue to use as I find the product suits my hair and I love it 🥰
The colors are nice. Doesn’t leave your head itchy or hair feeling like straw. I deducted 1 star for the crappy instructions and the lack of actual communication. The instructions and communication seemed like the customer service person just simply read and posted from a preset menu. The instructions I was given were incorrect for what I needed as well.
Heather - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Anna-Marie Y.
July 5, 2021
love the colour
POSTED BY:
Anna-Marie Y.
July 5, 2021
I wish it would cover my stubborn greys and also when you get a packed you have more than one stain blocker and stain remover
Kelly - Thank you so much for sharing your feedback with us. We are tickled to hear you’ve enjoyed your customized color and we cannot wait to hear your feedback on your highlights soon! We hope to continue helping you find hair perfection!
Debbie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
marsha Z.
July 1, 2021
Good Product
POSTED BY:
marsha Z.
July 1, 2021
It is good hair color but I cannot afford the price. I love the hair care products.
Marsha - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle C.
June 24, 2021
Fab colour
POSTED BY:
Michelle C.
June 24, 2021
I found it so easy to use but my problem is the roots around face doesn't hold its colour.but the rest is fab and it shines and soft.The rest hasn't need any colour but still love how easy it is to use .Also you can say when you want it sent and how often and you can put it on hold .It is up to you
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa T.
June 23, 2021
Perfect
POSTED BY:
Melissa T.
June 23, 2021
Just wish my grey hair was slightly more colored at the same tone.
Melissa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Susan H.
June 23, 2021
Color Question
POSTED BY:
Susan H.
June 23, 2021
I like the color - but as I continue using it is starting to get light red highlights. Should I have an adjustment done? Thank you.
Susan - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Debra S.
June 20, 2021
Gray blending
POSTED BY:
Debra S.
June 20, 2021
After several adjustments and conversations with a few colorists since last year, I'm finally getting my desired hair color. Part of this was that the very first color mix was lost in translation and all the others were adjustments in trying to make the proper correction. Now I can finally say I am beginning to achieve my initial desired results. It took a long time so it's very important initially to ask the colorist lots of questions and make sure you're both on the same page.
Debra - Thank you so much for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Rasa J.
June 19, 2021
Hair feels great but can't see the pearl shade
POSTED BY:
Rasa J.
June 19, 2021
My hair feels lovely but it looks more like black/deep brown rather than intense pearl. The shade doesn't quite show.
Erika - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Alvancalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debra D.
June 17, 2021
Hair Color
POSTED BY:
Debra D.
June 17, 2021
I have used my custom color twice now followed all the instructions provided. I like the color mixture but I do not feel it is covering all my gray. I may need to go darker but I am not sure what the answer is to this.
Debra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your coverage. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Candice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ramona B.
June 15, 2021
Great colour.
POSTED BY:
Ramona B.
June 15, 2021
Wouldn’t go anywhere else other than salon but for the price this is great.
I am not sure what happened, but I just put color on my hair four days ago. I have been very happy with my color, however, this time the mixture did not darken my hair at all. When I shampooed it off, the color was as light as it was before I applied the color. Do you have any idea why this would happen?
We apologize that your color did not turn out as expected! Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Julie L.
June 13, 2021
Review
POSTED BY:
Julie L.
June 13, 2021
Really good product but I feel instructions could be clearer
I have used the color twice now. I still need better gray coverage near my temples and still striving to find the right color.
but overall color is good and seems to last
Kathy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cathy B.
June 12, 2021
Like new color
POSTED BY:
Cathy B.
June 12, 2021
I have been ordering since 2014 how many to get free color?
Cathy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color! Keep an eye on your inbox for more details.
POSTED BY:
Lynne M.
June 11, 2021
Took an adjustment
POSTED BY:
Lynne M.
June 11, 2021
First color was ok but flat and not what I wanted. Second kit with color adjustment along with the highlights turned out perfect!! So be patient. It may take a couple of cycles to get it just right.
Lynne - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jennifer C.
June 11, 2021
Perfect tweak
POSTED BY:
Jennifer C.
June 11, 2021
I wasn’t completely happy with my initial color. I let my stylist know and she made the perfect adjustment. I love my color!
Jennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are very excited to continue working with you!
POSTED BY:
diane G.
June 9, 2021
Disappointed
POSTED BY:
diane G.
June 9, 2021
I asked for a lighter formulation and didn’t get one. I was yes it lighter for this shipment and I usually get an email asking if I want a change, and I didn’t get it
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alicia A.
June 8, 2021
Looks great
POSTED BY:
Alicia A.
June 8, 2021
Wish I could change up the color once in a while though.
Alicia-We are happy to make adjustments to your color upon request. We see that your colorist reviewed your comments and adjusted the formulation for your next color order as requested. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Doris P.
June 7, 2021
Just buy it.
POSTED BY:
Doris P.
June 7, 2021
Don't even think about it. Don't buy hair color from a box. Box color is like trying to paint a Monet with a box of crayons. E Salon gives better advice for your hair than your stylist does. You can call them and they will help you find exactly what works for you. Don't pay salon prices, either. Take yourself to dinner with that money. Your hair will be so pretty while you eat your filet.
Doris - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Donna T.
June 7, 2021
I love my color. Thanks sara
POSTED BY:
Donna T.
June 7, 2021
It only took a couple of adjustments to get .my color just right
Hi Donna, We're so happy to hear that you're enjoying your custom Dark Blonde color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Latonya Y.
June 6, 2021
Great
POSTED BY:
Latonya Y.
June 6, 2021
A little darker than what I wanted but over all very great
Latonya - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lynn M.
June 4, 2021
Finally!!! :)
POSTED BY:
Lynn M.
June 4, 2021
I was hesitant to try eSalon at first. I figured it would be pretty much like my usual boxed haircolor...I was pretty WRONG! Thankgoodness too! I had to have neurosurgery and had my head shaved. My hair came back in a reddish brown, fell out, and then came back in dark brown with gray splotches. Nothing cool like Corella Deville, more like her pups! My hair is thick and the stubborn grays are actually more white, and I could NEVER get them to cover! Now I can! Now my hair is brown all over, looks and feels healthy, is super shiny, and doesn't fade away and turn red after several washes. It matches my skin tone too and I don't look washed out. People have complimented me looking good, cute haircut, well rested, (ha) but nobody guesses it's the haircolor. That's just fine with me! Thanks so much! :)
Lynn - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Katie B.
June 4, 2021
Love the Color, Doesn’t Last
POSTED BY:
Katie B.
June 4, 2021
I really love the color, but unfortunately it didn’t stick well to my hair. I have spots of blonde that showed up after a couple of weeks, which is disappointing. But even still, I will be buying the color again! It’s so pretty!
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danielle R.
June 4, 2021
Great service and product
POSTED BY:
Danielle R.
June 4, 2021
Other than the long delivery time I really liked the product, application choices and instructions. I will be a repeat user.
Danielle - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Toni - We appreciate your feedback! Upon reviewing your profile, we see that you have already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
tamra J.
June 3, 2021
Covered my gray
POSTED BY:
tamra J.
June 3, 2021
I’m 100% gray and used this just to give me a little color. Worked great for coverage and I’m 3 weeks into the color. I asked for more ash tones as my gray really goes gold/brassy which I don’t like.
Tamra -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn G.
June 3, 2021
Love the color
POSTED BY:
Dawn G.
June 3, 2021
Always looks very natural, but I have tough grey sideburns that color only lasts for 4 weeks, so requires touch up
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
sharron H.
June 2, 2021
Covering gray hair
POSTED BY:
sharron H.
June 2, 2021
I followed instructions for coloring the gray hair but the gray was back within a week. I don’t want to keep coloring every two weeks. I’m a little disappointed.
The packaging was wonderful and the layout is really nice. The communication is great!!
Sharron - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
natalie S.
June 2, 2021
Intense colour
POSTED BY:
natalie S.
June 2, 2021
Colour was maybe a little too intense at the beginning. Should I leave it on for only twenty minutes rather than half an hour or get a slightly lighter colour? But my friends all LOVED it
It didn’t seem to color the Grey as good as I had hoped. I also would like it a bit deeper, but still no red. I can send pics to help with my next box.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly W.
June 1, 2021
Not covering the gray
POSTED BY:
Holly W.
June 1, 2021
I love the color, but it is not covering the gray I have acquired.
Holly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lynn W.
May 31, 2021
No more emails please
POSTED BY:
Lynn W.
May 31, 2021
This account has been inactive over 2yrs!!i don't even use hair color anymore.i DO NOT wish to reactivate;update ...thank you
Lynn - We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Laura J.
May 28, 2021
Colour arrived
POSTED BY:
Laura J.
May 28, 2021
Colour turned out good,just a little darker brown then I'm used too
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jennifer L.
May 26, 2021
Very unsure about this product
POSTED BY:
Jennifer L.
May 26, 2021
I was very much on the fence about this type of service, but I thought I would give it a try at least once, because red hair can be difficult to do if not the right blend of colour. The delivery was not good for me ( it took to long) but the colour is smack on, I love the red and copper tones in it. No more carrot or cherry hair for me.
Hi Jennifer- We're truly sorry that your order arrived later than expected! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve each and every day. Keep an eye on your inbox for more details.
POSTED BY:
mary W.
May 26, 2021
Shiny Blonde
POSTED BY:
mary W.
May 26, 2021
I found this product easy to use,and it left my hair soft and Shiny. I have found that the colour has not held as long on my roots.But on saying that I wash my hair every other day. Because if I don't it becomes unmanageable
Bubba - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Chloe K.
May 25, 2021
Dark brown hair colour
POSTED BY:
Chloe K.
May 25, 2021
Great lovely colour and clear instructions. Only issue is my slight red tones i have in my hair.
The pros: My hair feels soft and clean (no gunk residue), it is demi-permanent (which I prefer), it 100% covered my grays, there is no trace of orange or red, my hair is very shiny, and the color is the closest its been to my natural hair color probably ever - which I've tried (unsuccessfully) to achieve from box color many times. The cons: It was quite a bit messier than I’m used to (but I didn’t stain anything, so that’s ok). And it is very dark which isn't necessarily a con, I’m just still getting used to it. Overall - I'm pretty darn impressed.
Lauren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Sheryl B.
May 24, 2021
The colour has become too dark on the lengths and the grey roots are not catchi
POSTED BY:
Sheryl B.
May 24, 2021
The colour has become too dark on the lengths & the grey roots are not catching much of the dye. I would like to put a hold on my order for a few months so the dark ends can fade, until September. I will then change the colour and ask for more grey coverage. Thank you
Lynda - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Hello Bobbi. Thank you for your honest review. I wanted to mention, that we do offer a demi permanent solution that contains no ammonia! Our team of licensed colorists are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Robin W.
May 20, 2021
Gray
POSTED BY:
Robin W.
May 20, 2021
Unfortunately- my gray hair is not taking the color very well- while overall - I really do love the product.
Robin - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth M.
May 19, 2021
ok for a touch up
POSTED BY:
Elizabeth M.
May 19, 2021
I was rather unhappy receiving only the root touch up kit (I was previously given color sets which contained bottles for my roots and ends). My color has a heavy red/violet tint to it so it fades and with REALLY long hair I prefer to color all of my hair to help refresh the red/violet tone. I was hoping during the final rinse using the extra color it would refresh the color overall, but it did nothing.
Elizabeth - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rosie P.
May 19, 2021
Packaging
POSTED BY:
Rosie P.
May 19, 2021
The color bottle opened and there was color all over the place. I have not used it yet, hope it has not gone bad
Rosie - Thank you for reaching out! Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps!
Renee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
ANN N.
May 16, 2021
Hair color
POSTED BY:
ANN N.
May 16, 2021
My hair is not taking the color it washes out by the 3rd week and it don't make any sense to spend that money I am a senior and live on a fix income
Ann - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Jacqui - We're truly sorry for the misunderstanding about your recent order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Robin H.
May 16, 2021
First time use
POSTED BY:
Robin H.
May 16, 2021
Like the coverage and texture of my hair alot. Color is correct but too much red!! Will see how next color does. Requested they have less red tones.
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brenda P.
May 15, 2021
Liquid Color Formula Leaked
POSTED BY:
Brenda P.
May 15, 2021
The product is good and the color was what I expected. The only problem the cap on the liquid color leaked out everywhere during shipping. I was able to get enough out of the bottle to add to the mix for coloring since I have short hair. Recommend a more secure way of sealing the cap so it won't leak for future shipments. :)
Brenda - We’re so sorry to hear that your hair color was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn S
May 15, 2021
Brushes
POSTED BY:
Dawn S
May 15, 2021
No brush included in last two kits so harder to apply in certain areas.
Dawn - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Whitney J.
May 13, 2021
Supposedly Brown
POSTED BY:
Whitney J.
May 13, 2021
Well, it was suppised to be light brown & it was for about 2 shampois. Then, the red started seeping through again. I'm worried with my root touch up that it's going to be brown roots and red ends.
Whitney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer S.
May 13, 2021
Color now is perfect
POSTED BY:
Jennifer S.
May 13, 2021
I'm happier with this color the first 2 times I wasn't satisfied, and color was all wrong
Jennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Angela S.
May 12, 2021
Added plum colour
POSTED BY:
Angela S.
May 12, 2021
I love the dark brown colour I use it is perfect but the plum hardly showed at all. I would like to try it again to see if it takes better the more you use it.
I specifically told them no permanent color but they unbeknownist to me started to send permanent. I only realized when my hair was darker on the ends. Then I said send no more and they still sent it anyway. Now I am stuck with a product I have no use for. They do not answer when told cancel cancel.
Dove7000 - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura B.
May 11, 2021
Color didn't stick Edit: not enough dye
POSTED BY:
Laura B.
May 11, 2021
Followed instructions but it seems like the dye for the ends didn't stick at all. The roots color seemed to hold a bit.
Edit:roots took well but ran out of dye for the bottom so the dye is uneven and hard to see.
Sandy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathleen H.
May 10, 2021
Good condition
POSTED BY:
Kathleen H.
May 10, 2021
These colours definitely leave my hair in better condition than shop bought hair colourants. Feel a bit expensive but maybe worth it given the continuing good condition my hair is showing.
I loved The colour that The colourist chose for me. What I didn’t Like was that my hair ended up being too dry after the treatment and the shampoo and conditioner sent weren’t enough to nutrient my hair.
Pamela- We’re sorry to hear that your hair color is fading faster than you expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We really appreciate your feedback and the opportunity for us to make it right!
Jennifer - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
elaine Y.
May 7, 2021
great colour
POSTED BY:
elaine Y.
May 7, 2021
really pleased with my colour , but not enough shampoo and conditioner for my long hair - ends were very dry
I really enjoy the service and convenient delivery of eSalon! The custom color looked beautiful. My only issue is that it irritated my scalp a bit. Mild itching and burning. Watch how long you keep it on
Kimberly- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the
skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Amanda H.
May 5, 2021
Cooper color
POSTED BY:
Amanda H.
May 5, 2021
It took a couple of tries to get a good color it's not as light as I would like it but overall it's a very good color and I'm very happy to see one even this close to my natural
Amanda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Deborah F.
May 4, 2021
good color but does not last
POSTED BY:
Deborah F.
May 4, 2021
I am already seeing some gray and I colored it April 10.
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Susie- We're truly sorry that our Custom Hair Color did not provide great coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lorelie A.
May 2, 2021
Tone
POSTED BY:
Lorelie A.
May 2, 2021
I love the color but would prefer a bit more copper. Other than that I’m satisfied.
Lorelie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lyndsay S.
May 1, 2021
Great color but...
POSTED BY:
Lyndsay S.
May 1, 2021
I love this color kit, I’d recommend this to anyone, but I have very thick hair and the bottles are not big enough for my hair. I only color the roots. I’ll still use it but wish I could buy a larger size.
Lyndsay - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Christine M.
May 1, 2021
Color doesn’t last as long as previously
POSTED BY:
Christine M.
May 1, 2021
The last few times I’ve ordered coloring, I have noticed that after about three weeks, my grays are showing up. I literally wash my hair only twice a week, and don’t use any heat or styling devices. My hair is permed, it has been so for several years. I’m a little disappointed in this.
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Chante N.
April 30, 2021
Color mishap
POSTED BY:
Chante N.
April 30, 2021
I wanted ash blonde it actually turned out brown. Get back to me so I can send pictures please
Chante - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Peggy K.
April 30, 2021
Color
POSTED BY:
Peggy K.
April 30, 2021
My color was nice although a little too much copper. The gray coverage didn’t seem to be as good as with some other products I tried. Maybe I need to leave it on a bit longer.
Peggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
paulina J.
April 30, 2021
Happy with the color
POSTED BY:
paulina J.
April 30, 2021
The color is great, covers gray well. My biggest complaint is the wasteful amount of packaging in each order!!
Lori - Thank you for reaching out! We're sorry to hear your Color Tint Brush was missing from your initial order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sharon M.
April 25, 2021
Camo mist
POSTED BY:
Sharon M.
April 25, 2021
I did not like it at all. It did not cover the roots at all.
Sharon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia L.
April 25, 2021
I like it
POSTED BY:
Patricia L.
April 25, 2021
I like but I may go back the first one not sure yet
Patricia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Stacie L.
April 24, 2021
Color
POSTED BY:
Stacie L.
April 24, 2021
Loved the color but I wish it had more long lasting gray coverage!
Stacie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
B B.
April 23, 2021
Perfect match
POSTED BY:
B B.
April 23, 2021
Perfect match. Could use a little more coverage for grays.
B B - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
JoElla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lyn T.
April 22, 2021
Greys
POSTED BY:
Lyn T.
April 22, 2021
You can still see some Grey's but I don't think my friend who did my hair put enough on so I've watched videos and I will do it myself next time but love colour it's a bit lighter and loos lovely
Randie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shayna B.
April 22, 2021
Great color for 2 weeks then fades
POSTED BY:
Shayna B.
April 22, 2021
I dyed my hair a beautiful red. Got a lot of compliments on it- but now the ends and middle are this brass rose gold color with my root a vibrant red. They just didn’t fade the same. It still looks ok, but I wish they would have faded to a similar color. It also faded pretty quick. I’d say about 2-3 weeks.
Shayna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Linda P.
April 21, 2021
Almost perfect
POSTED BY:
Linda P.
April 21, 2021
Just wish I could get more ash into the color. Don’t seem to be able to do that
Linda- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Mary R.
April 21, 2021
Dye kit
POSTED BY:
Mary R.
April 21, 2021
Loved the quality of the colour my hair feels very healthy but turned out a little too dark
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