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I really loved this until my last 2 deliveries. It turned my hair a bit reddish, I sent my colorist a message for the next delivery and was told it was adjusted. The same think happened. I just received my most current delivery and will try it this weekend and see if anything has changed. If not, I will not be ordering again.
Eileen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katherine C.
December 17, 2019
Love the color
POSTED BY:
Katherine C.
December 17, 2019
I love the color and have followed all directions and it doesn’t seem to last as long as I would like.
Katherine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Wendy S.
December 16, 2019
Gray still popping out early
POSTED BY:
Wendy S.
December 16, 2019
I love my color and the way my hair feels after using your product, but I find that my gray hairs at my temples seem to come out after only two or three weeks. I am using a shampoo for colored hair so I am just going to try to leave the color on that area longer next time I use your product.
Wendy - We’re pleased to hear that you’re enjoying your Customized Hair Color! We truly value everything our clients’ say. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order!
POSTED BY:
Randi A.
December 16, 2019
Hair color
POSTED BY:
Randi A.
December 16, 2019
I wish that color would be more purple then dark brown
Randi - Thanks for your feedback! Your order is fully backed by our Color Happiness Guarantee, and our colorists have already worked to adjust your formula. We look forward to crafting your next custom color!
POSTED BY:
DIANNE G.
December 16, 2019
Liked hair color
POSTED BY:
DIANNE G.
December 16, 2019
Enjoyed the color its perfect however I'm in the midst of a transition of going natural even before coloring my hair because I'm just loosing to much hair.
Dianne - We're glad you loved the results of your Customized Hair Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection in the future!
POSTED BY:
Jennifer M.
December 14, 2019
Nice but faded slightly
POSTED BY:
Jennifer M.
December 14, 2019
The color came out great. My hair felt healthier AFTER I colored it. But my color did fade. I had Mahogany Brown. It still looks good but I did lose that "POP" it had when I initially did it.
Jennifer - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
Kelly - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Robin M.
December 9, 2019
Easy hair color
POSTED BY:
Robin M.
December 9, 2019
I tried eSalon since moving further away from the stylist that I used to love. I thought it was really easy and simple to do at home and didn't make the mess that I remember dyeing my hair at home sometimes did. The color was a little darker than I thought but it grew on me after a few days.
Robin - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Carol A.
December 9, 2019
Orders
POSTED BY:
Carol A.
December 9, 2019
They are timely sending the next order but, they ignore when requested to stop sending.
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with adjusting your order dates. We value every client, and look forward to providing you with a schedule that better suits your hair coloring needs. Keep an eye on your inbox for more details.
POSTED BY:
Jordan P.
December 8, 2019
Great colour
POSTED BY:
Jordan P.
December 8, 2019
The new colour is great, I really love it but the formula seems much thicker and was very difficult to squeeze out of the bottle
Jordan - We're truly sorry that you had issues with your application. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sandra R.
December 8, 2019
I love it!!!!!
POSTED BY:
Sandra R.
December 8, 2019
I love the color and many people have given me alot of complements .....but the only thing is that I have alot of hair and very long .....I need two bottles of each roots and end.....because last time I was short to do my ends......but I still will recommend it
Sandra - We’re pleased to hear that you’re enjoying your Custom Color! We truly value everything our clients’ say and will pass your message along about needing more color. We hope to continue helping you find hair perfection!
POSTED BY:
Mary W.
December 6, 2019
Looks like salon color and highlights
POSTED BY:
Mary W.
December 6, 2019
It took a little tweaking because first few times I felt my color started to go brassy. I discussed with color specialist and went a tad darker and occasionally used the tint rinse. Light Sets became available and really gave a professional look to my hair. It let me go lighter without any brassiness. I color about every 6 weeks and highlight every few months
Mary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Elizabeth K.
December 6, 2019
2nd use, still impressed!
POSTED BY:
Elizabeth K.
December 6, 2019
I'm still impressed with eSalon products. I think I waited a bit too long between colorings. However, I can't believe how well or how long the dye lasted. (8+ weeks) And I didn't have a lot (length) of gray showing. It seems the color faded all over...so when I followed the directions to only concentrate on my roots, then massage the rest in as I showered...I don't feel I got as good of a coverage over all as the first time. However, it gave the effect of having some highlights. I've had several compliments. So, I'm ok with it.
I tried the shampoos and leave in conditioner. Very pleased with them all.
Elizabeth - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Lyndsie S.
December 4, 2019
Best product ever
POSTED BY:
Lyndsie S.
December 4, 2019
I've used ESalon for several years now and will never visit a salon for hair color again.
Lyndsie - Thanks so much for your feedback and loyalty over the years! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Suzan M.
December 2, 2019
eSalon Totally Saved Me...in more ways than one!
POSTED BY:
Suzan M.
December 2, 2019
A natural born redhead to the mother of a woman / "beautician" who as a single parent in the 50's had a beauty shop in our home! Unfortunately, I lost Mama Harriett when I was in my 30's and way before I had to start coloring my hair! When that day came, (when even my then teenage kids told me I should color my hair!), I picked up a box of Clairol Medium Auburn and that's what I used for years before I became dissatisfied with the drabness of my color after just a few weeks of coloring. I decided it was time for a change and grabbed a box of Clairol Medium Garnet...the results of which I'll spare you the details but guarantee HARRIETT was rolling over in her grave,,, LAUGHING!
I was in a huge hurry after I got out of the shower that morning and shocked myself when I looked in the mirror...I tried everything to get the dark stain off my skin on my eyebrows to no avail. I had an appointment with a new client I was following to their home from the hospital and could not be late. I threw on my strategically placed (to cover eyebrows) cool Olive Green Fedora and "owned it"... for two weeks! When I finally had the nerve to go out in public without the Fedora, my son-in-law was the first to ask if that's why I'd been wearing a hat while my daughter scrambled to call a shop to "get me fixed".
Quite frankly, my fear was that living on social security, I could not afford $140+ to color my hair each time and told my daughter the only way I would go to a shop was if they agreed to give me the formula.
$400 later, they gave me the formula alright but I didn't have a way to purchase the Professional Wella they were using without a license!! Finally, over a year later I learned about and contacted eSalon. I was able to give them my formula, which they duplicated and the rest is history!! it was like a huge weight was lifted from my shoulders...THANK YOU ESALON...I LOVE YOU!!
Suzan - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Anita G.
December 2, 2019
Color
POSTED BY:
Anita G.
December 2, 2019
I loved the color but want to go lighter and to make sure my grays don't change so fast.
Anita - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer M.
December 1, 2019
Excellent
POSTED BY:
Jennifer M.
December 1, 2019
Couldn’t believe how easy it was... and I was so scared to begin
Jennifer - We’re pleased to hear that you’re enjoying your custom hair color and that it was easy! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
judith B.
November 29, 2019
great color match
POSTED BY:
judith B.
November 29, 2019
not sure how they do it; first box the color was too dark, i provided feedback and next box color was perfect. love it
I was pleased to see my color come out evenly and fully covered my white hair. The color was lovely; however, after about 3 washes it started fading rapidly. Not sure if I will continue ordering.
It was a little darker than I think I wanted. Also, I don't like that there is a color for roots and ends. I understand the reason for it, but I want an all over color that I can re-do every couple of months.
I'm a hard case. My originally black hair is now snow-white, and it's very coarse and wavy, and it tends to get very dry and frizzy if I don't keep it well-conditioned. I now dye it a dark brown, but I usually get hot roots no matter how careful I am. My white hair just doesn't take color well, and it's nearly impossible not to overlap previously colored hair with dye (for me, anyway). So I get lighter roots unless I dye it all jet black, and I'm afraid my goth years are long over. To top it all off, my skin is kind of sensitive and dye often burns my scalp. I've had to rinse dye out before it set because my scalp couldn't take it.
The color didn't burn my scalp (yay!), and for once my regrowth actually blends in with the rest of my hair. I've only had that happen before when I visited the salon, where my stylist is brilliant but color is expensive. Anna, my ESalon colorist, actually managed to blend something that colored my white roots a nice dark brown. Go Anna! You can tell your boss that I said you were awesome. I've thought of lightening my hair by one shade, and I'd feel confident about asking you for advice.
I also appreciated the detailed instructions in the package and online. Points to your content department.
I'd have given this purchase five stars, but one little thing bothers me. I felt there was a bit of overpackaging for the sake of presentation in my order. I'd rather receive a package that wasn't quite so pretty and didn't use molded plastic. I imagine the small tubes of shampoo and conditioner save ESalon money, but I appreciated that they weren't plastic bottles. If ESalon would cut back on the plastic, I'd feel much better about future purposes. I realize this is a problem with pretty much any home hair color, but I'd feel better about my purchases if ESalon used more sustainable packaging. As it was, I felt a tiny twinge of guilt and considered ordering less often to minimize waste.
I love the fact that I can color my hair myself and get good results. I use the ends refresher and root touch everytime.
The only problem is now the difference between roots and ends are off color. Ends are more purple where roots are coppery.... not sure how to fix this.
I have been using this for awhile now and it seems to lose something as time goes on. My colour seems to wash out sooner every time and there is less good results as far as moisturizing, My hair seems to be getting drier and colour fading before the next set arrives, even tho' I only use the shampoo and colour tint and conditioner and do not use other products at all
I really liked my red color. It faded after 4 weeks, but it is pretty.
Update: I’m in love with my copper. Using the tint really helps when you’re dealing with reds. I Love that they are sending both root and ends. It really pulled my color together!
I really do wish that you would make a hair dye that didn't have any harsh chemicals because I just found out the older I am that I break out role badd even with this that I have bought branded please try and work on something that has no chemical senate thank you
Update...11/12/19...Gray roots already coming through after only 5 weeks...:(
My colorist chose to formulate a color a bit different than what I selected and I say let them do it! The color chosen for me is perfect with my skin and eyebrows. For sure send them at least one photo with your order. My first set came with 2 steps: one for roots and one for ends, which is something I have never seen before. The cape is wonderful...just like the ones at the salon. The gloves fit nice and snug like surgical gloves, unlike the cheap plastic ones that come with the cheap sets. Instructions are super easy to follow. The developer bottle has a removable cap instead of a snip off cap. The root system is super thick (almost to thick at times since I had to shake the bottle hard into the sink after each time I sat it back upright between sections) and stays exactly where you put it. No runs or drips. The ends system has a VERY strong chemical smell so would not want to do this very often. Step 3 of rubbing the leftover product through the hair, even into the scalp, is definitely different as drug store products say specifically not to do that. When all is completed, my hair is super soft, yet I still have my waves, that after cheap color, takes a week of adding curling products and sprays to get back. Am SUPER happy with this so far....now lets see how long my grays stay covered
Excellent color and I love the way the color doesn’t fade for weeks. My only complaint is that my hair is a little more dry with this product even though I put a good moisturizer on it often.
The color is great. The coverage is great and lasts quite a while in my hair. The smell is horrific. I live in a house, with windows. If I lived in an apartment, with no windows, I couldnt use it. Wish the odor could be toned down a bit. But its really good color so I continue to use it.
Better than store bought in the sense that it did not dry my hair out. However, my root area (new growth) turned brassy after only a few days. I was disappointed in this. The packaging/ tools etc are great. Love the xtra set of gloves.
The color is great, leaves my hair feeling healthy. The only thing I don't like so much is that once I mix the color and developer it's almost too thick to come out of the bottle. I clip the tip off so it's bigger, but it's still difficult to get it to come out. Towards the end I take the top off and squeeze it out onto my hand and dip my finger in it. I don't like using the brush...too hard to manage on my own head.
Beautiful color but doesn’t have great grey coverage.
POSTED BY:
Rachel D.
November 11, 2019
I absolutely love the color and am so excited about it. However, it doesn’t cover my grey very great. Hoping my next formula will have better coverage.
LOVE U GUYS & GALS !!! YOU ROCK & ROLL !!! I’m in love with my personalized box, BUT, first-time around, my ‘SHAKE, BAKE & TAKE’, did NOT do my gray roots very well, and/or, had lacked in all-over richness, dimension and coverage. Your Customer Service Rep, (Johnny), and/or, one of your ‘Color Doctors’, (Jennifer), were just ABSOLUTELY AWESOME in following up with me, with such a HUGE SENSE OF URGENCY in such an EXCELLENT and TIMELY MANNER, and PATIENTLY EXPLAINING and providing me with all the alternative ways to resolve my questions and concerns !!... I LOUDLY APPLAUD and appreciate YOU - Thank you for the FANTASTIC CUSTOMER SERVICE; Couldn’t believe some of the website consumer reviews, until experiencing it for myself - WOW !!! ...It’s so refreshing to witness your optimal turn-around time and expertise in customer satisfaction... Not too many corporate businesses out there anymore with such precision in making people feel highly satisfied and KEEPING them happy ! So excited this 2nd time around, in reaching my desired results and I DO THANK YOU for issuing me an account/color credit and working with me to get it right...Can’t wait to get my 2nd box !
The color was good. It colored all of my hair, which is saying a lot because I have really long hair and usually have to buy 2 boxes of store bought color. I liked the color, it's all evenly colored. The only thing I didn't like was how overwhelming the chemical smell was.
The custom color was pretty spot on but bright in the beginning. The color application was challenging to do myself. I have in the past done my own hair but never the roots then secondary color on the ends. It was overall a good experience.
I finally got brave and applied root color. had a lot of color left over...is that right?? Was I suppose to apply all of the color? I only applied to my roots. Was I suppose to color all over???
Esalon has definitely given me exactly what color I want each time. I have had some horrendous experiences (even in salons). They have been very receptive to my change requests as well. It always looks totally natural and I get tons of compliments. The only reason I didn't give this product 5 stars is the amount of plastic waste I have at the end. It comes in a box and inside the box are more boxes, bags and molded plastic for each product. I feel really bad about how much I am putting in a landfill because the plastic is not labelled for recycling, and there is a lot of it.
brought my color kit in for my stylist to apply. She uses a very high end Italian product normally. She was quite pleased with the color and the completeness of the kit. Only negative was that she felt it was too high in ammonia content.
It took 3 times to get my color right simply because my grays are as hard-headed as I am! When I gave up on the 2nd try of trying to get it right, customer service reached out and offered me one more try for FREE and clearly third times a charm cause now I'm feeling like JLo!
I appreciate a process where a stylist works with me to tweak my color. I’m now three weeks in and am just now starting to see the return of greys at my roots, which is not bad. I would have rated a 5, but I believe I requested the brush and bowl option last time yet received the bottle applicator. Still, loving the products and service!!
Well the color was beautiful; however it was just a little lighter than I was expecting and the coverage of my gray wasn't as good so will upgrade those things when I make my next order.
I do still love this but, maybe a touch darker but not as dark as the first one. This way the highlights will still be natural but, a bit more noticeable.
This was my first colour and I had a overall good experience. My rating would be closer to a 4.5 but that's not an option =p. The reason I am not giving it a five because it wasn't exactly the colour I was looking for but I'm confident my next order will be. I would have liked just a touch more copper to my dye. Other than that, the coverage was great, the shade value was almost the same as my natural shade value and the tone was just enough to give it that natural red I am looking for. Next time I'd like a bit more golden and a bit more copper. The conditioner left my hair feeling soft and silky afterwards so I didn't have that just dyed feel. I'll be setting up reoccurring orders and recommend to everyone!
Application instructions were clear and easy to follow. I had everything I needed and the color turned out beautifully. My only complaint was that it irritated my scalp quite a bit.
Natural redhead going white/gray, especially around my face, and makes me look older than I feel. Scared about getting a brassy, fake-looking bizarre red color, and even more scared to do it myself. It was a little harder than I thought it would be, and honestly I have no idea what the back of my head looked like at any point. Some instructions were a bit vague for someone like me who has no idea how this works, but I muddled through. I have A LOT of hair that is thick and long, so the sectioning thing was difficult to maintain. For about 2 days after, I was wondering if I had made a huge mistake, but on day 3 and after washing it a few more times, my hair is absolutely fabulous. It is not one flat color but instead has lots of dimension. It is shiny and healthy looking, not fried and crunchy. I don't yet know how the root camo spray will cover new growth, but my experience so far indicates it will be good. For a first-time-do-it-yourselfer and purchasing a mystery color on-line product, this could have been a disaster. It wasn't - I'm thrilled and excited to continue. Perfect results for me!
I would like to give 4,5 in rating, but since I cannot do that I rate it 4.
I am not sure, but I think I would like some more golden colour in it yet.
I will send photos.
I loved the color and easy application. It looked great I was very pleased. However it started to wash out very quickly. Started noticing grey strands 1 week after treatment.
I have waited a long time before doing this review because I wanted to see the results from this and another mail order color.
I was very leery of trying this and figured it was going to be just like all the store brands.
Boy was I wrong. The developer smell is extremely strong, but the results are worth it. The one thing that truly impressed me was how long the color lasted. I went 6 weeks before it really looked like it was fading. I tried the other mail order coloring (MR) and although I loved the color and the almost non existent smell, it faded quickly.
I would rather deal with a strong smell and be able to go longer between colorings
I just was a little confused where it says to do one side for 15 minutes and then you start the other side and do that side for 15 minutes so then the first sight is already 15 minutes longer it's just confusing
The first kit I received, was just a little too dark for me and not enough auburn. I sent my concerns in and the next kit turned out great. I think I left the color on too long, but after several washings, the color is now just the way I want.
The color was a little dull and I had some hair fall out. ESalon did give a courtesy to try a second time. I might need a semi permanent color, I am going to let them help me decide. Worth giving it another shot! Very friendly customer service.
I have received some good comments and people noticed right next day. But my grey hair, roots start showing after 2 weeks. i follow the instructions on the booklet, but i might have done something wrong. otherwise, i would give a 5 stars. thanks.
The product comes very attractively and thoughtfully packaged. Color comes out true to my request.
It doesn’t last really much longer than any other color I’ve used, but it it’s just as lovely as the salon color I paid 4x as much for & the salon color didn’t last as long as the esalon color!
They reviewed information and the picture that I had provided, the color I wanted was in their opinion not the best choice. They sent me a color which they felt would be suit. It was dark blonde, I was skeptical but applied it. They were on top of their game, it was a better choice and I actually like it.
I love the color but it doesn't make my hair look copper. It makes it look reddish/ brown.
The instructions were very well broken down and easy to understand in detail.
I was slightly hesitant because what appears on a screen isn’t always what matches in real life. After contacting the color specialist and describing what I want, they sent the perfect color. It was easy to apply and weeks later the color still looks great. (Which when red tones fade its normally orange. This isn’t at all.).
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