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The short review: The color was perfect, the instructions and videos made the process so easy, and customer service was great from beginning to end.
The long review: I have colored my hair at home for half my life (I'm 55) and have used the same drugstore brand for almost all that time. Over the past few years, I've been switching all my beauty and personal care products to cruelty-free. Hair color was my last, and hardest, switch. I researched for the last couple of years, and nothing ever sounded good enough to make me confident in trying it. Then I ran across eSalon. I'm so glad I did! I filled out my profile, placed my order, and received an email a couple of hours later (how is that for personalized customer service?!) asking some questions for clarification. I said that I wanted to match the color I was currently using as closely as possible, and gave the details of that brand and color along with a picture. When the kit came, everything I needed was right there in the box. I had also ordered the color tools and cape, so I was all set. I did have some trouble with application and made a total mess, but that was my own fault. I have very short hair, and the videos give recommendations to use the bottle for application and not to bother with the clips if hair is too short, but I wanted to try using the brush and clips since I bought them. All I did was make the process more complicated and way messier, so next time I will just use the bottle. At least I'll still get use out of the timer! Other than that, I didn't have any problems with application. And the results were perfect! My color is very close to what I had, only better! My husband loves the color on me, and so do I. My hair is soft, super shiny, and the color is scrumptious. Thank you eSalon. Please don't ever change, because you've got the perfect product and customer experience!
I love this color, especially the first couple of weeks, the color really stands out. My hair is healthy from Esalon products, unlike other hair color products which make one
s hair feel dry, processed and like doll hair. It does last a bit longer than other products, 6 weeks versus two weeks to a month. I guess the one thing that I don't like which I don't think reflects the company completely, is that the stain guard and color remover takes some of the color from my hair. The last time I colored my hair the stain guard although a couple of inches or so away from my hair, took color from the sides of hairline when it was time to rinse. Although, I don't want to walk around with color on my face and neck, etc. it might be better to do that than lose color within a week. I also would love for the color to last at my root line more than a few weeks.
color matched but color was not long lasting - replaced and now it lasts
POSTED BY:
El C.
July 6, 2018
Color matched very nicely. However, color did not last, maybe less than three weeks before the greys started fading back. I wash my hair twice a week. I received a replacement hair color kit with modified instructions. I tried it about 6 weeks ago and the color is staying intact so I edited my review here. I still love the color. Thanks for making it right!
This has to be the best colour kit I have ever used, it does exactly what it claims and looks absolutely natural. The only downside is it smells quite potent when being applied, but once done that disappears.
I didn’t care for my recent color. It doesn’t look like any adjustments were made. It still looks a little brassy at My roots. Can you please help me with that?
My hair always has brassy undertones when dyed in salon or out of a box. ESalon though has created a color that has zero brassiness and that colors my grays permanently- 8 weeks later and the only gray I have is new growth.
This haircolor seems to last longer than any I’ve used. It does not have a strong smell. My only complaint is it colors my scalp for several days. I have to scrub it off in the front because I wear my hair back away from my face.
Love the color this time, but it really made my hair feel like straw, even after the conditioner was used, and I haven't colored in awhile or used any products in between, so kind of harsh this time it seems.
The root lift is a little too stiff. I didn’t realize it was a hairspray. So between using that and additional all over hairspray (I never use a lot of hairspray, I like a soft hold) if I needed to restyle it was somewhat difficult to comb or pic through my hair. I do admit it did lift where I needed it.
I want to start by saying, I love your product. It's customized, changeable, convenient and easy to use. My only concern is the packaging. I try very hard to recycle as much as possible. I was sad to see that you felt your instructions needed a plastic folder and the two color bottles are nestled in a plastic form that is not recyclable.
Thank you for listening.
Lorianne Sward
I received my color package and was so disappointed when I opened the kit to begin coloring and found that the developer had somehow leaked and had gotten on all the packaged items in my kit...it had been extremely hot during the time of the delivery and that seemed to have caused the leakage to occur. I called customer service and explained the situation (& had taken photos of the developer etc. uncertain as to what was needed to replace the items).
I was so happy with the customer service and their promptness in replacing the kit, I emailed them immediately to thank them. The esalon team had a new replacement kit arrive in two days, which was extremely prompt, they followed up by phone to ensure the kit had arrived without any problems and they adjusted my next scheduled color to arrive based on the replacement they provided and didn’t require that I send the damaged product back, which is rare. Great customer service, Thank you!!
My colorist, Hannah D, gave me the color I didn’t even know I wanted! Last time, I was very disappointed with the brassy color. Hannah toned down the brass and upped the sass! It is a little darker than I wanted, but again, LOVE IT!💕
My colur is lasting brilliantly and the pamphlet inside is super easy to understand and follow. But on my first application attempt man did I make a mess hoping my second attempt wont involve me having to scrub the bathroom floor.
I really loved this color, but so far none of my eSalon colors have stayed shiny and vibrant for long. I have dyed my hair for years, and use good quality color safe shampoo and conditioner. I wish the color stayed more prismatic for longer.
Anti-Frizz Hair Serum was really thick and made my hair horribly greasy. I have however tried hard to use just small amounts and it is better. I can't use it every wash, but I am doing better with it. I will not order it again.
My last color seems to be lasting a little longer than the one before. Instructions were to leave it on longer. However, my hair seems dry - at least more than it had been. I have to be careful not to wash too much or use too many hair products and especially heat styling.
You know that saying "three times a charm"? After a couple of adjustments they nailed it on the 3rd try. This color is so close to my original color and hides all those "wisdom highlights". I'm a natural blonde and the brash red highlights I'd get with a store bought product was awful. I even quit coloring my hair for a bit to see what the gray looked like. Not good! I can't afford to go to a salon every month so I decided to give eSalon a try. I'm so happy I did. Giving them a chance to make necessary adjustments was a wise decision. The home delivery is a plus too. I never have to step out with gray roots!
The product was super user friendly and the kit came with plenty of product for my hair. I have no complaints, the only reason I gave it four stars instead of five is the color is starting to fade just a little at the roots and it’s only been a few weeks and I don’t wash my hair often. Other than that, my hair feels great. It’s nothing like box dyes.
I got my first color yesterday and did it last night the color was darker then I thought it would be but very pretty. I was sent two bottle of color and toner I had to use both. Bottles on my hair cause it was so thick and long. So I guess if I’m wanting to do my whole hair I have to have two bottle if I’m just doing the root one should be enought
I love the fact that it doesn't drip and that it's very easy to apply. However, it, I find that the color doesn't seem to cover the gray very well, and it fades. Leaving my hair looking ashy when the gray starts peeking through. My hair is down to my waist, so it looks like it washes out and fades.
Damaged bottle with leakage even though the shipping box looked fine
POSTED BY:
Dana K.
June 8, 2018
Usually I am very satisfied but this month one of the bottles leaked and I had red/ brown color all over the other products and I was worried that it would change the way the color worked.
When choosing the colour I wanted from the pallet, I had my reservations. This was down to the colour my monitor was displaying and sometimes the real life version in front of the eyes can be quite different. But this colour was exactly as I imagined. The instructions were extremely user friendly and the top expert tips really help set the colour off great! The one drawback for me I found was my hair took a good few days to get back to its glossy look as the dye seemed a bit harsh to the hair. Overall it is a great product and I shall continue to enjoy trying different shades.
My first order in July of 2017....It was ok had to adjust the color because it was not quite what I wanted but after a couple different adjustments now the base color is great.
I love my color. I've been using esalon for several months now, and I've been thrilled with my hair results each month. My reason for four stars instead of five is the shipping price...in my opinion, you might be able to retain loyal customers better if free shipping was offered for customers who have a subscription for their color. Even with the few dollars off, the price is just a little steep for me. I'll continue to purchase for now, but I'm not sure I'll continue long-term if the shipping charges remain each month.
Each time I use it, I feel a film on my hair. While I have figured out a solution, it's still discouraging. Will continue to order. But still trying to get a little more brown, and a littles less black.
I LOVED the color & the ease of ordering and quality of the product and tools. The only thing I was bummed about was how quickly my grays came through. It was within 2 weeks I colored my hair & I already need to redo the roots. Was hoping for longer gray coverage then ordinary box dye
It's fabulous colour and very easy to apply. It does smell very strongly of ammonia when washing through the ends of my hair- a bit eye-stinging, but that's a minor issue!
I'm not sure if the formulation has changed but when I first tried this in 2015 it was fine. This time, the color was too dark at the roots and the ends refresh didn't cover the grey. I ordered chocolate brown and it came out deep mahogany which is way too much red for me. My previous base color was much lighter.
Worst of all, when I removed the color and washed my hair it came out really gummy. I tried to dry it but it just got gummier. I finally had to rewash it and then again with a vinegar rinse before it finally came clean.
I really like the concept of professional style color at home and the price is good so I'm a bit disappointed.
I love my hair color it’s awesome. My only issue is the color stays on my head for or in my hair for a week or longer after processing. That’s with doing it myself the first time and a stylist did it the second time with the same results. So it wasn’t just a rinsing issue. Other than that I couldn’t be happier.
For my first attempt I was really pleased with the colour and the improved condition of my hair. Three weeks on, still pleased although slight evidence of some grey showing through in the sideburn area but with the lighter colour not as noticeable as before.
This was my first order of the dark blond. I love the color however I didn't like the enclosed shampoo or conditioner. The products made my hair feel heavy. I had to rewash my hair with my regular shampoo and conditioner. After I rewashed my hair everything was fine.
I had been using the Ms. Clariol brand of hair color in dark blond for years. After turning 40 I noticed I have to color my hair every 4-5 weeks so my gray doesn't take over. It's been 3 1/2 weeks since I colored with the eSalon hair color and my gray is barely showing. Usually by now I have to grab a box of hair color and pencil in a time to dye my hair again. My color is staying true and not turning kind of copper like it usually does. By the way I also liked that the color was on reorder. I'm really busy and so forgot to reorder. I checked my email yesterday and noticed it was reordered for me.
. UNBELIEVABLE. do not hesitate. Much better than any high priced salon
POSTED BY:
j E.
May 31, 2018
I don't get it. You guys are really sumthin!! How you can get the shade, the nuances to accent complexion, present coloring ( if any), and the requests is unbelievable. This was the 1st time I got exactly what was best in the bottle! The 1st time I, myself, KNEW what I wanted but somehow, noone else was getting it in PERSON! I'm talking lots of salon visits, LOTs of money, Lots of communicating with the stylist or colorist in this case. Still, always came away feeling undersatisfied or let down.. They make you think they "got it". But at the end or once you get home its always something you just have to make due with.. . You guys really listen to every detail My case.. grays, aging hair, condition changes that go along with that. It's bad enough to get older. PRESENT coloring is big too. Anyway, they heard it all on line. Somehow they got it so RIGHT! The first time I was extremely happy with the result of the color they sent. Condition of hair was great, no drying ends, color saturaton was just right, even on highlighted hair, blended beautifully, and lasted longer without fading. Totally complimented my complexion and even enhanced it. The reason I waited so long to order again was ONLY because of the necessity to wait several months after a major surgery and for my hair to get healthy again. Major surgery, trauma or high stress wreaks havoc on your system. Your hair will reflect it, no doubt.
I can not say enough about the quality of this service/business. You must have some truly gifted people there. Thank You JE
I was excited about trying this out. While I LOVE the personalized experience, my color was not what I asked for. I do understand that the color I requested is a bit more difficult. I wish I had been informed on any issues with achieving it. I asked for a purple / black color (which I've achieved elsewhere), but my haircolor is simply black. Since I loved everything else so much, I'm going to try one more time. I'll lighten the color to see if that helps. I truly hope it turns out better.
I have a lot of grey and this covers my hair well....i am disappointed by the dullness of the colour....not at all shiny and makes me feel a bit dull!! 😔 not sure what to do?!
When I decided to start coloring my hair at home I had tried another mail order home coloring brand as well as esalon. With the other home delivery brand, My roots were always lighter than my ends and the color began washing out and fading after one week.
This time.... FINALLY- After at least 5 tries spaced at least 1 month apart- I LOVE MY COLOR! I chose Medium Brown 5.0 this time. I also ordered Demi permanent this time, instead of permanent, because I only have a few Greys. I just wanted hair to match my natural Hair Color. Brown- Not Red, or gold or black.... just natural brown. I love the Neutralizer in it, and the Medium Brown is PERFECT! I was LITERALLY one Home Color away from giving up going back to the Salon! I have had several different Esalon email accounts - Medium Ash Brown turned out Black. All of the Light Brown Combos (Ash, Cool Beige, Golden) all turned my roots red or light orange.
This time, I sent a long paragraph detailing all of these issues and sent pictures in with my order.
My roots are perfect! Medium Brown 5.0. It is the very first time I’ve ever loved my home color! My greys are covered. And my hair isn’t red- or too dark, or too ashy.... love it!
I carefully colored my roots only. I only did the emulsion through my ends, because they always have turned black any time I pull even Light Brown through.
Thanks for your amazing service and expertise !! Thanks for all the videos, tutorials, articles, inspiration, and Colorists who care to listen and provide excellent service!
So blessed to have found esalon!!
I ordered my first color set purely out of curiosity. I have been using off-the-shelf box color for years and after seeing months of advertisements I decided to see what made eSalon color different. So I filled out the profile and waited patiently(ish).
Despite my impatience, the color box showed up very quickly. Unfortunately one of the color bottles exploded all over the inside of the box. I contacted the customer support team and they had a replacement in the mail the very next day.
I used the color the other evening and the directions were very clear and easy to follow. I’m still debating and deciding whether or not I might need to adjust the color for my next box but that’s entirely personal preference and absolutely nothing to do with eSalon. My experience with them so far has been outstanding.
I love the products and the colour is perfect - but what have they done to the design. Its gone from being beautifully designed and aspirational to basic and and badly designed. The design was what first attracted me. Lucky I still love the product otherwise I would have cancelled my subscription.
I'm on third round of esalon's hair dye and while I was pleased with the colour I have noticed that my hair have been super-damagedm by these products! I've coloured my hair for years, but I've never tried something so damaging: now I have to cut my hair of at least 8 cms cause it's so full of split ends!
I'm completely dissatisfied and I do expect a full refund.
I tried the same color a second time and followed the instructions, I was very dissatisfied because the color faded way too quick, I can get a better result with store bought color. I won't be ordering this again.
This was an amazing product but I was not very happy with my color. I am naturally dark blonde and like to do a natural blonde (lighter) and when I submitted my picture showing where my grey was the colorist emailed me back saying that the natural was going to be to light and that they had come up with a better color based on my picture. I figured that they "knew" best but I really should have trusted my instinct and went with my first color. I am now 1. Happy with the beautiful coverage it gave me but 2. disappointed in the color as I am now back at my natural color of hair. For many it is not a very big deal but I like my hair to be a lighter tone of blonde then darker. I would recommend this product to my family and friends as I regularly get asked about my hair. Thank you eSalon and I really hope that my next product is better in color.
Great color great customer service great everything
POSTED BY:
Miriam E.
May 17, 2018
I am a natural readhead , red hair color is extremely hard to do correctly , especially mine as I have red orange gold and a bunch of other undertones naturally
Started coloring my hair in my 40's
To cover some greys and also my hair had lost some of its luster as well
Went to countles salons some results where disastrous one time I came out with crayola red hair color another time carrot top ,finally I just started telling the to do red and blond highlights
Finally I gave up tiered of spending hours on the salon plus the cost
I found esalon , sent pictures of what my hair looked like now sent pictures of my natural ,they sent me the custom color and it was Perfect
Not only is the color perfect the formula it self has not damaged or dry my hair I think it actually improved my hair,plus the convinience of doing at home and at more than half the price !
Overall I liked it pretty well. The color is a little darker than what I imagined, but it's still really pretty. The only complaint I really have is the texture of the dye. When I went to wash it out of my hair, the dye was sticky and leaving residue all over my hands. It felt like I had gum in the ends of my hair. I was in the shower for over an hour trying to wash it out and it still never came out. I had to use some Neutrogena Build-Up remover shampoo to get it out my hair. Other than that, no complaints really! I will more than likely order again.
The colorist did not stop until they found the exact color that I wanted. It took three times for me to get it right, but they were patient and came up with what I wanted. I appreciate their help.
Good gray coverage, great color, but fades quickly
POSTED BY:
Celia M.
May 16, 2018
I loved the new box style, so cool, I love the color that was prepared for me. It has covered my gray roots, and I am gladly surprised how long the white root cover is lasting ( 3 weeks so far) . I just gave it 4 stars because the color really started to fade significantly after 10-12 days, what was quite disappointing. Since I just wash and style my hair roughly once a week with good products, I don’t think it is due to this. So I am still not quite sure about the quality of this dye. When I tried esalon before, I left because of the same reason - fading- but I am decided to give it a little more time .
I have had many compliments on my color every time I re color I have someone mention how much they like the color. The one thing is it doesn't last longer than three weeks barely. Is there a way to have it not fade as quickly I feel like 2 weeks and I am waiting impatiently for the next shipment. Otherwise love the custom color.
I have been an esalon customer for several years and I love the products and the service and have recommended it to many friends. I have been very happy with the results and get frequent compliments. Before I get on to the next part of my review I want to stress that I am very happy with esalon and have no intention of leaving. However, I am disappointed with the redesigned packaging and branding. I am a seasoned art director/graphic designer and in my professional opinion the new design is not an improvement - not aesthetically or functionally. The original branding concept “Love” was much better and more contemporary. The new packaging of the shampoo and conditioner, look too similar and are hard to open. The tear off tab does not leave a large enough opening. I also preferred the old bottle for the color, I found it easier to pour into the activator. I also think it is unnecessary to have a separate box for the gloves. Fortunately the packaging and the design have nothing to do with the quality of the product and the results .
The new packaging of the shampoo and conditioner is worse than the old packaging. It does not tear open at all with wet hands. I had to exit the shower to find scissors and get my floor wet in order to open both packages. The old ones were hard enough to get open but these are mucc worse. The products are fine but the packaging did not need to be changed to something worse.
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