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I absolutely love your product. I will not purchase off the shelf hair color any longer. I noticed the new packaging. It is nice and I appreciate that is uses less resources. I do want to point out that the bottle that the developer came in leaked during shipment. It also leaked when I was mixing the product in the bottle and leaked when I was squeezing it onto my hair line. I got it my face. I don't know if I just got a bad bottle but I wanted to point it out in case there is a quality issue with the bottle. Otherwise I am a devoted customer and love how gentle your product is on my coarse hair.
I got a lot of compliments on my hair color it’s really the color I want little darker then what I want but to cover my gray hair it’s perfect .. I have one comment my hair is thin I can use one bottle for 2 times it’s a waste to through the rest of the bottle where I have some left if only I can use it for 2 applications would that be an option or once I open the bottle I have to use it all ?
It was perfect. Unfortunately, I spilled some if the developer for the ends color. I still applied it but it wasn’t as uniform but I think it was that spilling and my concern about leaving it too much time. In this case I wonder why should I do?
My hairdresser has been doing highlights that are more tone on tone without bleach. My hair is in very good shape. But, the grays are moving in and the highlights just didn't suit my skin tone. I was also paying $150 for color that just wasn't working for me. I've used the custom color once and love how fresh and shinny my hair is now. Gray is gone! I just look brighter and younger! I'm happy!
While I really liked the kit, the color was nothing like I was expecting. I choose violet, and my hair is brown with a hint of red.
Update: They are sending a kit to adjust my color, fantastic customer service!
I just want to say how amazed I am with the colour I achieved with the esalon colour set. I ordered it ages ago (march?) but was building up courage to use it! Today is the day. The application was easy- great step by step instructions, the shampoo and conditioner sachets are great however please please please can you work on the sachets themselves? They're probably most of the time opened in the shower where hands are wet or a bit slimy from taking the gloves off and I ripped the conditioner sachet and had the smallest hole ever to squeeze the conditioner out (teeth are not working here either), so needed to really struggle to get the conditioner out :D this would be my only suggestion. Also, do you do other size gloves? On the box it says "size M" but if I could select size XS that would be awesome! well done and I am looking forward to more :) loving the new look of your packages too. thank you team esalon!
This color came out more light titian than golden blonde, I guess that's b/c there's still a good bit of auburn in among the white. Anyway, it is lovely, exactly what I wanted. Btw, I tell people about eSalon whenever the cost of coloring your hair comes up.
I live the product and the packaging with instructions are amazing. I am still having ‘problems’ with the color my greys are taking up. I want to move away from red undertones and get more browns. A friend of mine mentioned adding ‘Ash’. ?!?
Love everything about this product. The only little grumble I have is there’s not enough of the shampoo or conditioner provided to actually wash or condition my long hair. I have to save them up & use 3 at once.
Hi, my name is Robyn Carpenter and I have had my e salon coloring kit since February 2018 and have never used it. One I was afraid it would be too dark and two I didn't want to color my whole head just put in streaks here an there. Well nobody wanted to help me do that so I just never used it.......Until......
May 3, 2018 and I deceided to do it myself. I read the instructions, mixed my color, shook it vigorously, put on my gloves and from that point didn't do anything the instructions said. I did a lot of the back at the neckline and then at the front of the face. Where I knew there was lots of gray I did more but basicly I went north and south in lines and rubbed it in as I went. I let it set for 20 minutes and then washed it out. It was nice. Without shocking anyone I would appear almost as normal only with just a touch of minimal dark. Hardly noticeable. Well this morning I thought to do this again because I didn't used the whole bottle of mixture, so I vigorously shook it and applied it to all of my hair this time. Including doing double in the grayest of areas. I waited 20 minutes and washed, dried and styled my hair. There is gray that just isn't going to cover and the color is so pretty. Yes it is still mixed with a little gray and I like that but the hair at the front of my face just looks lighter and not colored still gray. I have always heard gray hair is hard to color and has a mind of it's own. But truly I am very happy with the color my color man/gal chose for me. Respectfully, Robyn C
The color that I was sent was just what I wanted...until I washed my hair for the first time after coloring. I don’t like the demipermanent type of color that was sent because it doesn’t last at all even when using shampoo and conditioner formulated for colored hair.
Thank you for increasing bottle size on developer!
POSTED BY:
Donna F.
April 28, 2018
I am pleased with the redesign of the product containers, specifically the one for the developer. The old one was NOT big enough to adequately mix the product when you added the color. This time it was so much easier. I used to have to dump it into a container and mix by hand to get it to blend properly. This time I did not. As for the rest of the update, as long as the product works well I don't care what color or design the print materials are!
The packaging was so cute with stickers to pin up the instructions and my name all over the place. The hair color was very easy to use and EXACTLY the shade I was looking for. But it only lasted about 2 days. I didn’t wash it for the first 48 hours to be safe, then the first wash with color safe products, I was a strawberry blonde again. I was so in love with the color but somehow it faded faster than drugstore color? I’m not sure if it was something I did or maybe with blonde to red I just really needed to get some in between toner or something to help keep the color fresh. I know this could be my fav color ever though, that’s why I still gave it 4 stars.
Looks as good as the $100+ color I got at the salon
POSTED BY:
Amanita B.
April 25, 2018
Great customer service, great color. It has lasted really well, and never got brassy or faded looking. Have to say I feel like your new graphic designer has led you astray-- too many fonts, too many colors, layout is boring, there's nothing eyecatching. I thought I had been misdirected to a cheap generic knockoff of esalon on at first. I liked the wit of the old names. Your old look was much fresher and more hip. But as long as your customer service and product don't change, I'll be a devoted customer! Thanks!
i think you have auccessfully neutralized the red undertones in my hair so that i can one day get a true “darkest brown” — i do not want black though, or blue-black, but definitely darkest brown. now that it is neutralized, perhaps this batch won’t need the neutralizer, just in case it over-neutralizes to like green or something : )
Having been a "boxed hair dye" user for a year or two, I noticed it didn't last long even though it was "permanent" and the color never seemed to apply evenly. After never finding what I needed (the color, the permanency, the even application, the shine, etc.), I went to a stylist to have all the previous color removed and have it re-dyed at the hands of a professional. What I got in return was almost black hair when I wanted my natural medium brown (aka light brown in dye).
So, on my own, I removed all the color and let my hair "do-it's thing" for a few weeks. Once everything calmed down, I decided to give eSalon a try. I am so happy I did and I wish I had found them so much sooner!
Not only is the hair color true to what I was seeking, but it is also long-lasting. It doesn't seem to cause damage to my hair and the recovery products (shampoo and conditioner) that come in the package restore it to a silky-smoothness that I haven't felt in years!
This dye goes only where you put it. When you wash your hair out, it doesn't bleed out onto the towel -- I have white towels and they are still fresh and bright! I have a decent amount of gray hair in the front and underside on my hair, and this dye covers better than anything I've ever used (even from the "professional" salon).
I would recommend this dye to anyone and have been! It's a game changer.
I'm really happy with this product, particularly the coverage at the roots. No more really light roots versus dark ends!! My only complaint is the fumes when putting on the watered down colour in the final step, it was over powering in the shower.
I really like the color and how it covers my grey. I don't like the texture/feel of the product. It takes forever to rinse out. But it works very well, so that's worth the extra time of washing and rinsing after the first use.
I love the ease of having it shipped to me and the colors are fantastic. I wish that the product did not have ammonia in it. I color my hair often because of my greys and ammonia drys the hair out eventually.
Pros- at home, way cheaper than a salon but salon quality. Last longer and looks more natural than retail box products. Doesn't seem to damage my hair as much either.
Cons-it is very waxy. Hard to get out of your hair even after the 5 mins of using wet gloves to work it into your hair at the end. I find I have to wash it really good a few times. Not sure what is it, that does that.
When I received my latest order today, I noticed that the packaging was crushed on one corner. I opened the box and saw that some of the developer had come out of the bottle. The cap was loose and I think that when that corner of the box was crushed it might have squeezed the conditioner out onto the packaging. There is very little conditioner left in the bottle. Would you please send a replacement bottle of conditioner.....Thank you
I really love this hair care color line. This time my color was a little more red than usual even though I know they said the product itself did not change. And I really prefer the old packaging. The new packaging seems generic in appearance.
Truly made just for ME. Very happy with the results
POSTED BY:
Traci T.
April 16, 2018
I don't know how they did it, but they covered my grays and got all my hair the same color (but still natural looking with dimension). The reason I'm so surprised is because my hair length reaches the tip of my tailbone, so I figured porosity issues would be inevitable and I'd end up with darker ends (which has happened with box color and salons and resulted in my having to cut off a significant amount of hair and then not chance dying it again for years), but no they somehow got it perfect with their personalized formulation and directions! It was fast, easy, and exactly the color I was shooting for. eSalon did better than +95% of the salon haircolor experiences I've had (and those cost me over $400)
love the color, but the gray at my temples and sides of my face shows through after 2 wks while the rest of my hair stays with good color for 4-6 wks.
** as a post-review, many months later and many applications later - your color doesn't hold as long as it did when I first started using it even though I am leabing it on for 45 minutes when I color. It's gone from 8 wks coverage to maybe 4, if I'm lucky. And it always goes gray at my temples maybe 2 wks after using it. I will have to look for another supplier if this continues.
The color actually turns out as advertised. (I was scared that it wouldn't since there were many reviews that said the color wasn't what they were expecting). However, with my own custom blend, I found it really hard to get it to stick to my hair. I also found that is has almost completely washed off (only been about 2 weeks) and it was the permanent option. After washing off the product your hair also turns really sticky as others have noted, but it dried fine.
I ordered my box of hair color in February, and just now (mid- April) was brave enough to do it. I was really intimidated, because its been awhile since I colored my hair, and the last time I colored my hair (with a store-bought box color), my grays stayed covered for only a short time before the color completely disappeared. I don't think I will have that problem with this color. It COMPLETELY covered my grey, looks natural and I'm very happy with it. The only downside is, I'm mad at myself for waiting so long to use it! Thanks!
received my colour excellent value for money colour is lovely. However I did find that the shampoo and conditioner left my hair feeling slimmy and once dry crispy. Had to wash it again but colour is brilliant and so is the kit would buy again
My hair is a brassy cooper color now. My complaint is a sent questions asking for help in how to fix it since I had an event to go to. I received a generic response and no help. I rather pay a SALON and get the results I want. The golden brown hair I had!!!!!
I bought my custom color to cover a few grays in my roots. The color just match perfectly my natural color and for now has no red at all. I enjoyed the process but the mess came when I used the classic conditioner; it left my hair so sticky they wouldn’t dry, so I had to wash my hair again and once more after that. Anyway I’m very happy with the color.
My first colour came it was more red than violet my second order after have it re evaluated was much better. I'm hopeful of my future orders being what I'm looking for.
I love that everything you need is in one box to color your hair.
However, this is the first time using the system and results were OK
It did not cover my gray, or completely cover my highlights.
Not covering all of the highlights were OK with me, but was hoping it would cover the gray.
I will admit to not leaving it on for the whole processing time. I cut it short by 5 min. to keep some of the highlights.
I have been coloring my hair for the past 12 years but only because of my gray hair, so I'm just trying to match up the color. I started with a box color from the grocery store,... good for about 3 weeks before it fades and the gray show through. I have also been to my stylist for color, which lasts forever, but he never gets the color right which is very frustrating and very expensive. I thought I'd give eSalon a try when several of my friends posted it on facebook. The box came and had everything I needed, great instructions, and was very easy to use. However, it didn't seem to color my gray all that well. Later, when they asked me for my feed back I told them that, and they discussed it with me, made me a new formula and directions and sent it to me completely free of charge. After using it and following the new directions, it was the perfect color and completely covered all of my grays beautifully! I am definitely going to continue to use eSalon, and would highly recommend it to anyone who currently colors their hair!
This color lightened my roots perfectly. And as always, the kit was so easy to use and had great directions. My only issue was that my color ended up very brassy. I’ve been counteracting it with purple shampoo, but hopefully next time will be less brassy.
I like the new color...wish you did not change packaging... I used to be able to tell the difference between shampoo and conditioner in the shower with out my glasses. Now I have to write on package.
I have had bad in salon experiences. The color isn’t even close to what I want. eSalon works hard to make the color you want. Also good to get all the supplies. The only thing I don’t like is the oily texture I have for a few days after coloring. So I have to strip my hair with a shampoo, and lose some color.
Jaci - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Christine D.
April 3, 2018
New shade
POSTED BY:
Christine D.
April 3, 2018
Like darker blond shade did lighten up after a week. Still nice though
I've been a customer for several months and the quality of the hair color is great. It's superior to typical dyes that you can get from beauty supply stores to drug stores. The tricky part is color adjustment -- its taking me a few months to determine how to achieve the shade of light ash brown with no red highlights that I want to achieve in my hair color. It takes a lot of patience and trust to keep adjusting the color as we go. So far, the color team is working to adjust my color at my request and its very gradual. Its tricky to go from red undertones (from dyes) to the blond/light brown ash undertones in the color that I seek after years of store bought dye (done over years of high end salon dyes). E salon is making it a good experience always by communicating, listening to my needs and adjusting the ash and color as we go so I can gradually achieve the shade I want. The time it takes to get to my color if we get there is the only reason why I didn't rate it a "5" yet... Thanks
Susan - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
darlene S.
April 2, 2018
Love the color, hate the smell
POSTED BY:
darlene S.
April 2, 2018
I love the color, dark blonde (pearl), however, the ammonia was very strong and actually left my scalp feeling irritated. Hopefully I can get the same shade in a demi permanent formula for my new growth in 8 weeks. High shine.
Darlene - We are sorry to hear you experienced some irritation during your coloring process. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lucy W.
April 1, 2018
This is amazing!!
POSTED BY:
Lucy W.
April 1, 2018
Remarkably easy to use, even when going solo! Easy to follow instructions and left my hair looking and feeling great. The only downsides were that the smell is quite strong during the process and that the size of the text was quite tricky to read once I’d got my glasses off!
Caron - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Kimberly V.
March 30, 2018
Even a Pro needs eSalon
POSTED BY:
Kimberly V.
March 30, 2018
I’m a retired hairdresser that colors her hair at home. For me to buy professional hair color is a waste of product and money. Even the smallest packages expire before I can use it. And to buy over the counter is limited to color selection. I would have to buy 2-3 boxes to achieve the same color results eSalon sends me. I’ve been using eSalon hair color for several applications now and I’m very pleased with the constant results.
9 of 11 people found this review helpful. Did you?
First impression, very impressed with how for the first time ever I have found a hair colour which has covered all my greys. Love the colour as well, but was a bit too dark so may be will go one touch lighter for my next order. And only downside for me is that it took forever to wash off, I have long hair so by the end of it, my arms were aching and the sampoo that comes with the package is no way near enough for my hair. The real test now is to see how long it will lasts!!
Alzi - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A representative will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kim K.
March 30, 2018
Nice
POSTED BY:
Kim K.
March 30, 2018
I like the hair color except it is still just a little too red, but overall liking it.
Kim - Thank you for reaching out! We are sorry to hear that your color formulation pulled more red than you were expecting. Color Happiness Guarantee to the rescue! A representative will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
linda B.
March 30, 2018
desperately needed to color
POSTED BY:
linda B.
March 30, 2018
went back to esalon color because I moved too far from the lady who was doing my color. thought I asked about changing my color before they sent my order but that didn't happen. Gave the color a try anyway. It was too light for my liking. My colorist has updated my formula and I hope I will be happy with it. I gave it a 4 star because I really don't like doing the color myself but until I find someone to do it for me I will use esalon.
A little messy because it's quite thick, I'll use again though. Much better quality results than over the counter colors I've used and results lasted as long if not longer than my $100 salon haircolor!
I loved the color prepared for me at 1st. The second time I didn't receive the second bottle of color and the color came out way to dark. I need the color lighting up bottle of color too or need to go lighter a couple of shades.
This was my first order and I was a bit scared, as I am just starting to color my own hair after my hairdresser retired. My sister uses e-salon, so she told me to try it. I have red hair which isn't easy to color right. I filled out the form and then my stylist told me via email that she changed the formula to what she thinks would match what I had (I did include a picture and would recommend anyone do that if you want a good color match). I was terrified as I didn't want to look like Bozo the Clown, but the color match was perfect. Seriously, perfect! I'm about to color my own hair for the second time this week but now feel like a pro and am no longer scared! I'd definitely recommend it.
Your colour is the best! The only complaint is the single use packages for shampoo and conditioner are ridiculously hard to open. I had to get out of the shower and go to the kitchen for scissors since I couldn’t open with hands or teeth.
The color was nearly exactly what I wanted. But the near miss was on account of me and not eSalon. The color has stayed way longer and richer than other brands. I'm SOLD!
Over the years I've tried everything to get that "perfect" color. Salons professionals galore, boxed kits, tweaking my own color from beauty supply companies. You name it. My color has always been "almost, but not quite" or "not even in the ball park" of what I want.
Not this time. E-Salon NAILED it. I have a rich, auburn color that looks beautiful and natural. No one who doesn't know me thinks its colored. Right out of the box, it was exactly what I wanted.
The process was a breeze, ordering and tweaking the color was painless. And I know if I hadn't been happy with my results, they would have fixed it for me. I have recommend e-salon to everyone I know. My partner and my sister in law will be purchasing it for their next color sessions.
If you are hesitating at all, just try it. You won't be disappointed. And if you are, they will fix it, so in the end, you won't be.
I love the color and the consistency.
I have one complaint. I do not like the new container with the color - the mouth is too wide making it nearly impossible to pour into the squeeze bottle without making a mess. Also the size and texture made it very difficult to open.
When I requested a slight change in the color, I was looking for warm auburn, but the dye indicated mahogany and copper. I was a little concerned about that. I wanted a warmer softer color than it turned out to be. So I was a little disappointed.
I usually use Med Brown, I’m pretty happy with the results however I think I didn’t leave it on long enough in the ends. I was worried it would be too dark and rinsed it after 4-5 minutes. I would adjust it and leave it on a little longer next time because I still see more red tones than I’d like.
I had welts on my scalp and itching for several days after,nothing severe but don't think the product is for me. Please take me off the list for further shipments.Thank You,Carol Henderson
My hair has been through it s fair amount of changes through the years, and ultimately I have decided 6 months ago to cut it to a short-medium size as my ends and actually 70% of it was long, but so unhealthy and useless. It was bad...very bad. I have waited 6 months as I thought my natural hair will start to grow, and I ll never dye it again, but something was still off, because my natural hair color is bright hazelnut of something similar, and the rest was...well, redish, yellowish, orangeish...something. It was annoying especially because I know how much time it will take untill my natural hair will grow significantly. So i have found eSalon. I was not so scared, but I did not know what exactly I should expect. I m verry happy with my result, both color and quality of my hair after using it. They understood what I want and delivered nothing less, nothing more than I asked them for. I will DEFINITELY use it again. It will probably remain the only hair dye I ll use from now on, even if I ll want to change my color again or stay the same. The shampoo, conditioner and actually the whole kit was much more than I expected. Really good products, very nice smell, and overall I would surely buy everything from my hair from them. 100/10. Really good job, guys!
Love, Teodora S
Easy to use only downside is the packet of shampoo and conditioner is too small for all my hair and to rinse out all color I end up using my own product.
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