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Linda - We're sorry to hear that you were disappointed by your experience with our Big Love Volumizing Shampoo. . Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Roxann C.
May 10, 2017
It was just okay.
POSTED BY:
Roxann C.
May 10, 2017
Shampoo had a lovely fragrance but it was nothing special with volume; just clean. I can get as much volume with less expensive shampoo that isn't made to promote volume.
Roxann - We're sorry to hear our Bog Love Volumizing Shampoo wasn't volumizing enough for you. We have plenty of other volumizing products from spray to mousse that might help you get the style you're looking for. We've added a credit to your account in the amount of your purchase so you can try something else. Look for our email for more information.
POSTED BY:
Quadena R.
May 1, 2017
Great volume
POSTED BY:
Quadena R.
May 1, 2017
The shampoo gives great volume but its a odd shampoo. It dont lather well. Plus mine was sticky. Not sure if its supposed to be.
Quadena - Our Big Love Volumizing Shampoo is sulfate-free and great for colored hair. Many shampoos use sulfates to cause a foamy lather; however, these chemicals also strip the hair of color and moisture. If you need extra lather to cleanse your locks, simply add some water to your hair after applying the shampoo and massage into your scalp. We hope this information has been helpful!
POSTED BY:
Janice M.
April 26, 2017
Didn't like shampoo
POSTED BY:
Janice M.
April 26, 2017
Made my hair very heavy no matter how much I rinsed it out. It had no volume at all even with light mousse and a blow dry. I said my hair was very fine and this shampoo was extremely heavy.
Janice - We're sorry your hair was too fine for our Big Love Volumizing Shampoo. We've added a credit so you can try some of our other volumizing products with better luck. Look for our follow-up email with more info.
POSTED BY:
Lynn R.
April 21, 2017
GREAT PACKAGING
POSTED BY:
Lynn R.
April 21, 2017
Right size, attractive and practicable, but product left hair a little heavy and unnatural
Didn't hate it, just preferred my previous brand
Lynn- Because you felt our Big Love didn't provide the texture you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Vickie B.
April 20, 2017
Too heavy
POSTED BY:
Vickie B.
April 20, 2017
Too heavy for my fine hair.. leaves it lifeless and feeling somewhat dirty
Vickie- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
tiffany C.
April 19, 2017
Not impressed
POSTED BY:
tiffany C.
April 19, 2017
I've used this shampoo for almost two weeks and I'm not loving it. I know sulfate free products are hard to lather, but the ones I've used lately all lather really well except for this one. I need a lather. After using each time my hair has felt like straw. Of course I use conditioner afterward which fixes the problem, but I hate that feeling before I condition. Also, after blow drying, my hair still felt dirty and greasy and not volumized at all. This was every time. I finally realized it had to be the shampoo. I had to use a clarifying shampoo to get rid of the build up that is caused. I won't repurchase and I'll have to quit using it. Sucks because I hate wasting product. I did like the conditioner though.
Tiffany - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Anastasia K.
April 18, 2017
Hard to Pump
POSTED BY:
Anastasia K.
April 18, 2017
so this is supposed to pump up the volume - maybe it does but i do know it makes my hair a bit frizzy -
Anastasia - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
tonya P.
April 14, 2017
Disappointed
POSTED BY:
tonya P.
April 14, 2017
It took way too much effort to get the pump to work. Not impressed with the way it made my hair feel.
Tonya - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Holly B.
April 12, 2017
Not in Love
POSTED BY:
Holly B.
April 12, 2017
The Color Care is great, but the volume is lacking.
Holly - We're sorry to hear our Big Love Volumizing Shampoo didn't provide you with the volume you were looking for. Per our Satisfaction Guarantee, we've added a credit to your account in the amount of your purchase. Look for our follow-up email for more information!
Cheryl - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Shampoo. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
mary M.
April 2, 2017
Big Love shampoo
POSTED BY:
mary M.
April 2, 2017
I waited along time to get this product and was not satisfied with it. I couldn't get the pump to work on either bottle, very dissatisfied. Won't order again!
Mary- We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Linda - We’re sorry that you were disappointed by the results. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the cost of the prodcut, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
susan L.
March 29, 2017
shampoo
POSTED BY:
susan L.
March 29, 2017
Not real sure about this shampoo, if it is frizzing my hair! I was using pureology, still using pureology to condition. My hair is really dry, only was it 2 times a week, don't use a lot of spray, but do use curling iron,daily.
Susan - We're sorry to hear that you were disappointed by your experience with our Sleek Dreams. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Christina - We're sorry to hear that you were disappointed by your experience with our Get Heated. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Bridget
March 12, 2017
Not for me
POSTED BY:
Bridget
March 12, 2017
I have thin hair and this was too heavy for my hair and it also seem to fade my color faster than usual.
Bridget - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Zentina L
March 9, 2017
Cotten
POSTED BY:
Zentina L
March 9, 2017
This does give volume my only problem with this item is that it leaves my hair feeling like cotton. I just don;t like the feel.
Zentina - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling like cotton. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Rita P.
March 9, 2017
Straw hair - not good
POSTED BY:
Rita P.
March 9, 2017
I purchased this along with the conditioner thinking I would like it since I like the shampoo that comes with my color kit and could use more volumne but it made my hair feel like straw and a bit dry. It also was difficult to comb my wet hair even with the conditioner. Would not purchase it again.
Rita- We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Cindy R.
February 17, 2017
Volumizing shampoo was limp!
POSTED BY:
Cindy R.
February 17, 2017
Usually LOVE all your products, but this one did not work on my hair, left it limp and flat....don't know why....
Jennifer - We're sorry our Big Love Volumizing Shampoo didn't have the lather you were looking for. Our products do not contain sulfates, which many shampoos use to cause a lather. We ensure this chemical is not in our shampoos because it often strips the hair of color and moisture. To increase the lather of our product, simply add some water to your hair before rinsing and massage the shampoo through your scalp.
POSTED BY:
tiffany M.
February 8, 2017
Not what I had hoped for
POSTED BY:
tiffany M.
February 8, 2017
I thought I would love this product because of the great reviews but no. It made my hair flat and a bit greasy. I have very fine oily hair and it could just be me! I gave it a low rated though due to the customer service, when I inquired that the product did not work for me and I barely had used it they refused to give me a refund even though their site says it's 100% guaranteed. I was extremely disappointed and they ended up only offering a credit! So beware that if you don't like it, the guarantee is not actually a full guarantee.
Tiffany - We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Heather C.
February 2, 2017
Disappointed
POSTED BY:
Heather C.
February 2, 2017
I ordered this product and was keen to try it. What a disappointment! It made my already fine hair even more flyaway and did not improve the volume at all. A complete waste of money.
Heather - We're so sorry to hear you were disappointed by our Big Love Volumizing Shampoo. We've added a credit in the amount of your purchase to your account and sent you a follow-up email.
POSTED BY:
Anja D.
February 1, 2017
Terrible product
POSTED BY:
Anja D.
February 1, 2017
Hard to use as it doesn't lather and tangles my hair horribly.
Anja - We're so sorry to hear you had a disappointing experience with our Big Love Volumizing Shampoo.To provide you with the best color safe experience, our shampoos are sulfate free. Sulfates such as sodium lauryl sulfate are often used to cause a lather in shampoos, but you can cause a lather with a sulfate free shampoo by adding a small amount of water and massaging the product through your hair. For smooth, silky lock we recommend following up with Big Softie Volumizing Conditioner.
POSTED BY:
Judith M.
January 30, 2017
Doesn't make my straight thin hair volumized at all.
POSTED BY:
Judith M.
January 30, 2017
I have used this product twice and have not noticed any difference. I will not be ordering this again.
Judith - We're sorry to hear you had a disappointing experience with our Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we've issued a store credit in the amount of your purchase. Look for our follow-up email for more information.
POSTED BY:
Gayla A.
January 27, 2017
Wash twice
POSTED BY:
Gayla A.
January 27, 2017
I have to wash my hair twice to even make it feel clean!
Gayla - We're sorry to hear that you were disappointed by your experience with our Big Love Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Faye G.
January 26, 2017
Bottle looks nice - and that is it for me
POSTED BY:
Faye G.
January 26, 2017
The shampoo is very average. It leaves no impression whatsoever - bit like using a hotel shampoo in my opinion... kind of nothing-y. Pump is pointless as it needs pumping several times to get sufficient out to wash your hair. Instead of this, go somewhere cheap like Aldi, or by a decent designer shampoo that will feel special. Overall poor in every respect. I'm irritated by the fact that I spent my money on the site (especially the by-products) as I literally haven't liked or used any of them... But can't send them back after using so that's my money down the plug-hole too!
Faye - We're sorry to hear that you did not find the results you were looking for with our lightweight Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We hope to pair you with a product that will better suit your needs, and we'll reach out to you shortly.
Stacey - We're sorry to hear you didn't like our Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we have added a credit to your account. Look for our follow-up email with more info.
POSTED BY:
Carolyn L.
January 14, 2017
Very poor volume
POSTED BY:
Carolyn L.
January 14, 2017
I have fine hair. I got no Volume from this and my hair felt even finer and flyaway. Additionally, I didn't order this since I just got it on Dec. 29, 2016 (Order #12941041).
I will be returning all three.
Carolyn - We're sorry to hear that you were disappointed by your experience with our Color Safe Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Jennifer C.
November 27, 2016
So-so
POSTED BY:
Jennifer C.
November 27, 2016
I LOVE the Smell, but as far as adding volume? Nothing different that I've noticed.
Jennifer - We're truly sorry that our Big Love did not provide the volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Karen - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling sticky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Natali - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Lou - We're sorry to hear that our Big Love Volumizing Shampoo did not meet your hair care goals. Per our Satisfaction Guarantee, we have added a credit for the product to your account. For curly hair like yours, we recommend our new Getting Rich Moisturizing Shampoo. Look for our follow-up email for more information!
POSTED BY:
Kathrin B.
October 28, 2016
Won't buy again
POSTED BY:
Kathrin B.
October 28, 2016
Nice scent. After using the shampoo and conditioner my hair already felt dry and flat while wet. It is usually curls up pretty quick. After it air dried it was dry and frizzy. Won't buy again.
Definitely not a fan with my hair. I loved the Easy Glider set and was hoping that this set would add a little umph to my hair now that I don't have to worry about humidity (fall/winter vs summer). My hair is so dry now. The shampoo and conditioner set is the only thing I've changed. Using same styling products and procedure. BUMMED!
Erica - Thank you for sending us your feedback on our volumizing shampoo and conditioner. We are sorry it wasn't what you were looking for afterall and we have reached out to you after adding a credit to your account. Please let us know if there is anything else we can do.
POSTED BY:
Brenda G.
October 13, 2016
Volume
POSTED BY:
Brenda G.
October 13, 2016
It was ok but it seems to cause my color to fade quicker.
Brenda - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shelly M.
October 12, 2016
Its OK - if you can get any out
POSTED BY:
Shelly M.
October 12, 2016
The shampoo is OK but not worth the hassle of fighting to get any out of the bottle so I won't be ordering again. I was hoping for a little more softness but I'm not getting that and I'm tired of struggling with the pump so am disappointed to say I'm giving up on it. Same with the conditioner. Just OK.
Shelly - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Erika - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Annie
September 30, 2016
Meh
POSTED BY:
Annie
September 30, 2016
Frizzed my hair rather than making it feel thicker.
Annie - We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Charity H.
September 27, 2016
Hard to pump out of bottle
POSTED BY:
Charity H.
September 27, 2016
Shampoo is either too thick or bottle has too small of a nozzle. Shampoo itself is fine but I hate the bottle enough I won't buy it again.
Charity- Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoos to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
Beverly- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Maggie C.
September 26, 2016
Big Love Volumizing Shampoo
POSTED BY:
Maggie C.
September 26, 2016
Love the way it smells, but my scalp is breaking out from the product. Not sure why. As far as volumizing part I see no difference when I style my hair.
Maggie - Because you felt our big Love didn't provide the volume you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Carole A.
September 26, 2016
Not so easy to use shampoo
POSTED BY:
Carole A.
September 26, 2016
The pump on the shampoo worked the first time I used it and I was pleased with the shampoo, but since then the pump does not pump. I would prefer just a cap. At least it would be easier to use.
Carole - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Rosaura S.
September 22, 2016
Worst shampoo for color treated hair
POSTED BY:
Rosaura S.
September 22, 2016
This shampoo does not lather at all, you have to use so much shampoo to get a small lather on your scalp and hair. I also did not notice in volume on my hair. I would not purchase this shampoo again.
Rosaura - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Valerie - Thank you for bringing the issue you've been having with our Big Love Volumizing Shampoo to our attention. We would love to work with you further to ensure our products can be used with ease. Look for our follow-up email with some helpful tips and more!
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Susan S.
August 30, 2016
AVERAGE PRODUCT
POSTED BY:
Susan S.
August 30, 2016
I CAN'T TELL THE DIFFERENCE BETWEEN ANY OTHER PRODUCT I BUY FOR VOLUMIZING
Susan - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Keri K.
August 25, 2016
Left my hair oily.
POSTED BY:
Keri K.
August 25, 2016
Had to wash my hair more frequently. It made my hair oily and unmanageable after one day.
Keri - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
gj24
August 17, 2016
Not good for me
POSTED BY:
gj24
August 17, 2016
Usually use DevaCurl no-poo hair cleanser. This shampoo dried out my hair and left it resembling a hay stack. Wish I could get my money back.
gj24 - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Barbara L.
August 17, 2016
Not my favorite
POSTED BY:
Barbara L.
August 17, 2016
Does not lather till second wash. Did not feel it got my hair real clean.
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Carol S.
August 14, 2016
Smells good; doesn't lather much
POSTED BY:
Carol S.
August 14, 2016
This shampoo was a little disappointing. First off, my bottle's dispenser top didn't work properly so I have to take the top off to use it every time. It smells really nice, but doesn't really lather much at all, which seems strange to me. For the price, it wasn't quite what I expected.
Carol - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Sherry J.
August 9, 2016
It was shampoo
POSTED BY:
Sherry J.
August 9, 2016
The shampoo is just ok. I don't care for the pumps at all. It malfunctioned so had to remove it every time I used the shampoo.
Sherry - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Elaine - We're sorry that you were unhappy with our Big Love Color Safe Volumizing Shampoo. We see that you shared our feedback with us after you had tried your purchase and per our Satisfaction Guarantee, we issued a refund for the cost of your purchase. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Anesa D.
August 3, 2016
I hate the pump!
POSTED BY:
Anesa D.
August 3, 2016
The pump dispenses a very tiny amount. You have to push the pump down 8 or more times just to get enough shampoo to wash your hair. The pump is also very stiff. As for the shampoo itself, it is just ok. For the same amount of money you can get a much better product. Don't waste your money.
Anesa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Joyce R.
August 3, 2016
Not a fan
POSTED BY:
Joyce R.
August 3, 2016
First of all the pump doesn't work. I had to open bottle to get shampoo out. I tried everything and the pump doesn't release. I don't see that it has any effect on volumizing my hair. It feels sort of stiff after using it and not at all soft. Perhaps that is how it is to feel, but I am not a fan of this product.
Joyce - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Mariah W.
August 1, 2016
Bad
POSTED BY:
Mariah W.
August 1, 2016
My shampoo pump also does not work..so irritating. Will not be ordering from this site again..says salon quality but all the things I've gotten from a salon works.
Mariah - We're truly sorry that our Big Love's pump did not work properly. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Teri F.
July 31, 2016
Not the best
POSTED BY:
Teri F.
July 31, 2016
I was not happy with this at all. My hair was flat and frizzy after using.
Teri - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Clare M.
July 21, 2016
Is this Sulphate Free?
POSTED BY:
Clare M.
July 21, 2016
It is light, and you need a fair bit to get any lather. It was advertised as being sulphate free, but on reading the bottle there is no mention of this.
Clare - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We also wanted to confirm with you that yes, all of our hair products here at eSalon are sulfate free and color safe. We hope to continue helping you find hair perfection!
Connie - We’re sorry that you were unsatisfied with our Big Softie didn't provide the experience you expected. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Melanie S.
July 13, 2016
Good Shampoo, Terrible Bottle
POSTED BY:
Melanie S.
July 13, 2016
While the pump bottle works for the conditioner, when I had long hair and needed a lot of shampoo this bottle made it extremely hard to get the amount I required. I had to keep removing the top and pouring it into my hand.
Melanie - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Leah S.
July 11, 2016
Watered down
POSTED BY:
Leah S.
July 11, 2016
Had to use two times more of this shampoo than any other brand just to get my hair clean. It wouldn't even suds up after the first amount of ten pumps. I was only washing my head and not the rest of my long hair. Had to use anther ten pumps just to get it clean. This only happens with their shampoo. It doesn't happen to me with any other brand.
Leah - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Jan M.
July 9, 2016
Good shampoo shame about the packaging
POSTED BY:
Jan M.
July 9, 2016
The shampoo is great and made my hair lovely and soft. However the pump is not so good and for someone with dexterity problems I found it rather hard to use.
Jan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Kelly S.
July 7, 2016
Drying
POSTED BY:
Kelly S.
July 7, 2016
Just drying. I am a big believer in only using cleansing conditioners. This is just way too harsh for my super vibrant very long red hair. There is also at least two ingredients in this that people who dye their hair shouldn't use. I spoke with a stylist on the phone from Esalon and she assured me those same ingredients were NOT in there...NOT TRUE! Be careful.
Kelly - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Helen R.
July 5, 2016
That would be a no-volume
POSTED BY:
Helen R.
July 5, 2016
Didn't notice any difference with this product. Smells good but that's where it ends.
Helen - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
pam A.
July 3, 2016
Not much lather, awkard pump
POSTED BY:
pam A.
July 3, 2016
Pump is stiff and only dispenses a small amount, making it necessary to hit the plunger multiple times to get enough. Don't really like the way it makes my hair feel
Pam - Because you felt our Big Love didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Renee W.
June 27, 2016
Ordinary
POSTED BY:
Renee W.
June 27, 2016
Does what it says. The bottle/pump issues are dissappointing!
Renee - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Suzanne - Because you felt our Big Love dried out your hair, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Donna - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Elisabeth B.
June 24, 2016
Not bad, but not awesome
POSTED BY:
Elisabeth B.
June 24, 2016
I love the smell of this shampoo, but I don't think it does much for me volume-wise. It does seem to cut some of the static I sometimes experience after washing with a volumizing shampoo, but the downside to that is that my hair feels a little heavy/lank later in the day if I wear it down. My hair is very thick but fine and naturally wavy, and I typically don't use a lot of products - just wash and mostly air dry. I can't say enough about the scent, though - my hairdresser trimmed my bangs yesterday and kept saying how good my hair smelled! lol
Elisabeth - We're truly sorry that our Big Love did not provide the experience you expected, but we are so glad you loved the smell! Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie H.
June 24, 2016
Volume?
POSTED BY:
Debbie H.
June 24, 2016
Takes a good amount for my long fine hair, and I can't tell a difference in a regular, cheaper shampoo. No change in volume at all.
Debbie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Laura B.
June 18, 2016
Not for me.
POSTED BY:
Laura B.
June 18, 2016
This was just not the thing my hair wanted. Made my hair hang flatter than normal.
Laura - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling flatter than normal. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Katlin C.
June 16, 2016
No good
POSTED BY:
Katlin C.
June 16, 2016
I felt like it left a waxy feel to my hair and did not clean it well at all.
Katlin - We're truly sorry that our Big Love did not provide the feeling you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Lynn B.
June 9, 2016
Shampoo
POSTED BY:
Lynn B.
June 9, 2016
I like the shampoo but the pump is very hard to push down.
Lynn - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options
POSTED BY:
Joyce G.
June 6, 2016
Like but doesn't last long
POSTED BY:
Joyce G.
June 6, 2016
Bottle too small for long hair. Pump takes too long to dispense enough shampoo for long hair
Jeanne - We appreciate your candid feedback about the Big Love pump. You'll be happy to know that we are researching more durable pump options
POSTED BY:
JoAnne H.
June 3, 2016
Love the product (Hate the container)
POSTED BY:
JoAnne H.
June 3, 2016
All the Shampoo and conditioner products are wonderful. However, when you purchase the full-sized product the bottle pump is cheaply made and breaks easily. I have longer thicker hair and have to pump the bottle at least 20 times to get a gumball sized portion in my palm. I eventually have to open the bottle completely and pour it into my hand. I finally stopped buying any of the shampoo and conditioner products. I would love to see this product in a squeeze bottle!!
JoAnne - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options.
POSTED BY:
Frida R.
June 3, 2016
Good but leaves some knots
POSTED BY:
Frida R.
June 3, 2016
I like this shampoo but it leaves me some knots although I have short/med hair
Frida - Because you felt our Frida didn't provide the smoothness you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Julia - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you.
POSTED BY:
Kelly M.
May 30, 2016
Don't like how my hair feels
POSTED BY:
Kelly M.
May 30, 2016
The shampoo smells nice, but it leaves my hair feeling "squeaky" and difficult to comb. I don't like using conditioner on my scalp daily because my hair is fine and my scalp gets oily, but with this shampoo, if I don't, it's very difficult to comb out and feels odd when wet.
Kelly - We’re sorry that you were unsatisfied with our Big Love and that it left your hair difficult to manage. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Chelsee B.
May 22, 2016
Less than impressed
POSTED BY:
Chelsee B.
May 22, 2016
This shampoo really tangles up my hair. The pump on the bottle allows a tiny amount out with each pump so I have to pump it about eight times.
Chelsee - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Susan B.
May 13, 2016
Buy the normal shampoo instead
POSTED BY:
Susan B.
May 13, 2016
I started to order the shampoo that comes in the color kits but decided to try the volumizing version instead. I don't notice any improvement in volume, but I do notice a slightly "clorox-y" smell. I also don't like the pump. It's hard to push down and doesn't dispense enough for a shampoo without multiple pumps. I plan to switch to the regular version next time. The pump may be the same, but at least I know it has a nice smell.
Susan - Because you felt our Big Love didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Carrie P.
May 12, 2016
Had to use more
POSTED BY:
Carrie P.
May 12, 2016
Didn't feel like it was cleaning well unless I used more product
Carrie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Susan - We're truly sorry that our Big Love did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Diana S.
May 12, 2016
soso
POSTED BY:
Diana S.
May 12, 2016
Not sure if it's the shampoo or the conditioner that is making my hair somewhat dry.
Diana - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer B.
May 12, 2016
Still trying to love it.
POSTED BY:
Jennifer B.
May 12, 2016
I'm not used to shampoos that don't have sodium laryl sufate. It's hard to get a lather. I know the damage that SLS can cause on color treated hair. I'm still working through my first bottle. The one thing I know I don't like is the pump, it's too hard to press down
Elena - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Tracy S.
May 3, 2016
Just ok
POSTED BY:
Tracy S.
May 3, 2016
I love no LOVE the scent of this shampoo. With that being said, however, I do not like how greasy my hair looks afterward. I don't think this is the right shampoo for me.
Tracy - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Bridgette - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
DS15
April 27, 2016
Good shampoo for color
POSTED BY:
DS15
April 27, 2016
I needed something to help give my hair volume, but found that this shampoo seemed to make my hair feel more dry and frizzy than my regular shampoo
DS15 - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling dry and frizzy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Barbara N.
April 25, 2016
Bummer
POSTED BY:
Barbara N.
April 25, 2016
The 2 stars is not for the product, which I thought was pretty good, but for the packaging. I have already sent an email to esalon, but if you have any kind of pain in your hands, their pump bottle is very difficult to use. It is very stiff and I had to just remove it. Which DID work for the shampoo, but was problematic for the conditioner as it is very thick. I eventually had to add water to it. I cannot buy this again until they change the bottle.
15 of 16 people found this review helpful. Did you?
Barbara - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options!
POSTED BY:
Adrienne R.
April 22, 2016
Leaves a residue
POSTED BY:
Adrienne R.
April 22, 2016
My hair felt crunchy and heavy after using this and the Big Softie Conditioner. I rinsed for several minutes, and it didn't feel right, but I started drying it, and couldn't run my fingers OR my comb through the hair. After several minutes of rinsing again, it was more manageable, but still didn't feel GOOD. I tried it twice, and it happened both times. Won't be purchasing this again.
Adrienne - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling crunchy and heavy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
rebecca P.
April 16, 2016
Color safe volumizing shampoo
POSTED BY:
rebecca P.
April 16, 2016
Don't like at all, NO volume!! And the $$$ is way too much ☹️
Rebecca - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa A.
April 13, 2016
Course
POSTED BY:
Teresa A.
April 13, 2016
This product made my 'tend to be frizzy hair' a bit course. It may have added volume, but my hair was neither sleek nor shiny. Only used 1x, but rather not use again.
Teresa - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling frizzy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Sharon S.
April 13, 2016
So-so
POSTED BY:
Sharon S.
April 13, 2016
I don't like this shampoo as much as the others. I find that it doesn't lather well and tends to leave my ends dry. Most volumizing shampoos do though.
Sharon - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Topsy P.
April 8, 2016
NOT MY FAV
POSTED BY:
Topsy P.
April 8, 2016
THIS SHAMPOO IS NOT AS GOOD AS THE REGULAR SHAMPOO. IT MAKES MY HAIR TOO STIFF
Topsy - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Heather - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Linda T.
April 3, 2016
No volume
POSTED BY:
Linda T.
April 3, 2016
I didn't find that this shampoo gave me any additional volume. Disappointed.
Linda - Because you felt our Big Love didn't provide the volume you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Vanesa G.
March 31, 2016
Don't like it
POSTED BY:
Vanesa G.
March 31, 2016
It's very thick and leave the hair very dry and doesn't feel like shampoo.
Vanesa - We're truly sorry that our Big Love did not provide the feeling you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Carrie M.
March 31, 2016
Nice shampoo, Pump sucks!
POSTED BY:
Carrie M.
March 31, 2016
Not enough product comes out per pump. I have to pump it 10 times to get enough shampoo to wash my hair. Shampoo smells nice and gives my hair a nice shine. If the pump worked better I would consider buying it again.
Carrie - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Monica H.
March 26, 2016
Poor pump
POSTED BY:
Monica H.
March 26, 2016
The pump is too narrow, have to pump it 20 times to get out right amount!
13 of 17 people found this review helpful. Did you?
Monica - Because you felt our Big Love didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Gayle B.
March 23, 2016
Terrible shampoo
POSTED BY:
Gayle B.
March 23, 2016
My pump was broken for starters but the shampoo does not volumize and makes my hair greasy. Won't be ordering this product again.
Gayle - We are sorry to hear that you received a damaged product, and that you were unhappy with the results of our Big Love. Per our Satisfaction Guarantee, we have added product credit to your account. A member of our Care Team has reached out to you to discuss redeeming this credit. Again, we apologize for your disappointing experience with our Big Love.
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