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Although I like the product, I find that the pump is rather persnickety...I must place the bottle on a firm surface (and hold it there) in order to pump out the product with my other hand. Hmmmmm...this is awkward and may very well lead to my using too much of the product at a time.
The first bottle i received i couldn't get the pump to open,and ask for a pump instead they sent me a new bottle of conditioner. Now that i have used it i love it, my hair is so manageable. Definitely recommend it.i tried to give five stars but they wouldn't turn red.
Molly - We’re truly sorry that the Moisture Conditioner did not meet your expectations. We appreciate your feedback, as we are always looking to enhance our products and service. We hope to continue helping you find hair perfection!
POSTED BY:
Susan P.
March 29, 2021
Difficult to squeeze out
POSTED BY:
Susan P.
March 29, 2021
I found the conditioner difficulty to get out of container easily
Susan P. - Thank you for your feedback. We're truly sorry that our Moisture Color Care Conditioner did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Pauline M.
June 29, 2020
Didn’t work for me
POSTED BY:
Pauline M.
June 29, 2020
I wasn’t impressed with product. It is very thick, difficult to get out of bottle and didn’t improve hair condition.
Pauline M. - We're truly sorry that our Moisture Color Care Conditioner did not provide the consistency you expected. We have reached out to
you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Susan H.
February 24, 2020
Surprised
POSTED BY:
Susan H.
February 24, 2020
This actually had the opposite effect on my hair. It stripped oils and left it flyaway and hard to manage.
Susan - We're truly sorry that our Moisture Color Care Conditioner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Donna - We're sorry the Every Rich Way didn't provide the desired results. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Lori S.
December 13, 2019
Didn't agree with my hair
POSTED BY:
Lori S.
December 13, 2019
Sadly, my crazy hair didn't love this. My hair is a mix of corse fine curls and it is very difficult to find products that work with it! It's not for me, but imagine it would be fantastic for other hair types not so challenged.
Treva - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Rita - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Toni - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Laurel W.
April 8, 2019
Too heavy
POSTED BY:
Laurel W.
April 8, 2019
I have very fine hsir. I think this may be a bit too heavy.
Laurel - We're truly sorry that our Moisture Color Care Conditioner was heavier than you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Danielle O.
March 21, 2019
I Didn’t Order It
POSTED BY:
Danielle O.
March 21, 2019
I didn’t add this to my cart, but it was magically added to my order and by the time I received notification, it couldn’t be removed and the order couldn’t be canceled. This is the second time something “additional” was added to my order without my consent, the first time I thought maybe I didn’t it by accident, I doubted it, but MAYBE. With that said, time I KNOW I didn’t add it to my order and it It’s really expensive for the quantity and quality of the product and I resent having to pay for something I didn’t request...I like to color I receive and I like the overall idea of the service and avoiding the store, but if something else magically ends up in my cart a third time I will NOT order from this company again....at the extra add on cost when they do this, I might as well drop the extra $20 and go to the salon.
Danielle- Thank you for contacting us! We apologize for any confusion. Our user logs reflect that this product was added by you on March 9th to your March 14th order. It appears you received an order notification reminder that featured the Moisture Color Care Conditioner added to your order. We will be reaching out shortly to discuss this further.
POSTED BY:
Melissa N.
March 13, 2019
Good Conditioner
POSTED BY:
Melissa N.
March 13, 2019
Maybe I didn't use it long enough but though a decent conditioner, I didn't really see any benefits of "moisture color care" to it. My color/moisture seemed to be the same with or without this conditioner.
Melissa- We're happy to hear that you're enjoying Moisture Color Care Conditioner. We appreciate your feedback and look forward to hearing from you again in the future.
POSTED BY:
Ana C.
February 23, 2019
Can’t give 0 stars
POSTED BY:
Ana C.
February 23, 2019
I so wanted to like the conditioner and the shampoo, but unfortunately they weren’t compatible with my hair. I have used just a small amount of them and was unable to rinse them out, even after 3 times or washing/rinsing. Not sure if it was just mine a bad batch or whether all of them are the same. So not worth the hype nor spending the money.
Ana - We're truly sorry that our moisture conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda S.
February 17, 2019
Not great
POSTED BY:
Linda S.
February 17, 2019
1- You don’t get a big bottle for the money.
2- Seems I have to use a lot of product to work into my med length, fine hair.
3 - Doesn’t make my hair feel any more moisturizerized after I use it - feels like a cheaply made product.
4 - There’s def better products out there that can do the job for equal or less money.
Not a great conditioner in my opinion. Don’t waste your $$
15 of 18 people found this review helpful. Did you?
Linda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Wilma S.
February 11, 2019
Conditioner
POSTED BY:
Wilma S.
February 11, 2019
Only used once since color was applied. Too early to tell.
Wilma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and look forward to hearing more about your experience with our Moisture Color Care Conditioner. We hope to continue helping you find hair perfection!
POSTED BY:
Kristin S.
February 8, 2019
Just ok.
POSTED BY:
Kristin S.
February 8, 2019
Very small bottle for the price. Didn't see any difference from drugstore brands.
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Mickie S.
January 21, 2019
Let hair soft
POSTED BY:
Mickie S.
January 21, 2019
I love the feel of my hair but it was not tangle free. I wish you had a product that was just a detangler.
Mickie - We're truly sorry that our Moisture Conditioner did not provide the detangling results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen B.
December 6, 2018
Moisture Conditioner
POSTED BY:
Karen B.
December 6, 2018
This was just ok for me. It has no smell to it. I had meant to purchase the Volume Conditioner so was expecting a different result.
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Joanna G.
November 8, 2018
Not so much
POSTED BY:
Joanna G.
November 8, 2018
I’m actually using Dove intensive repair shampoo and conditioner to get the shine and softness back. I also use Imon Pro ampoules pre/post treatment, repair care w/botanical red ginseng, to replace conditioning.
Joanna - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Darien O.
August 20, 2018
Not impressed
POSTED BY:
Darien O.
August 20, 2018
Product leaves hair very soft. I am not fond of the fragrance, It smells like milk. Also, I cannot get product out of the bottle. Plastic is stiff and have to squeeze very hard to get anything out. I will not buy again.
Darien - We're truly sorry that our Moisture Conditioner was difficult to use. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Saengaloun S.
August 8, 2018
still dry and frizzy
POSTED BY:
Saengaloun S.
August 8, 2018
It make my hair feel soft but did not make any change to my hair.
Nina - We're truly sorry that our Moisture Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sandra H.
April 23, 2018
The conditioner is OK .
POSTED BY:
Sandra H.
April 23, 2018
It is more expensive than what I have been using and not worth the difference.
Sandra - Thank you for your feedback. We apologize for the disappointing experience you had with our Every Rich Way Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
andrea A.
March 29, 2018
flat hair
POSTED BY:
andrea A.
March 29, 2018
my hair was fly away and very flat. I was so disappointed
Andrea - We're truly sorry that our Every Rich Way did not provide the look you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura P.
March 28, 2018
Good conditioner
POSTED BY:
Laura P.
March 28, 2018
It's a good product but I like a good clean scent to go with it. This product doesn't have much of an scent. Kind of a disappointment! I love the shampoo and conditioner that is sent with their color treatments but I wanted a little more moisturizing for my hair. I love clean smelling hair. You just don't get that with this.
Laura - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Amanda H.
February 27, 2018
No that great.
POSTED BY:
Amanda H.
February 27, 2018
I bought the moisturizing set and it didn't give me the results I was hoping for. I which was soft controllable hair. Instead, my hair is dry and frizzy after use.
Amanda - We're truly sorry that our Every Rich Way did not provide the smooth aspect you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bamp59
December 28, 2017
Good product
POSTED BY:
Bamp59
December 28, 2017
Like this product but the pump needs to be adjusted to pump out more. I have to unscrew top to get product out, as it would take me six pumps for acquired amount. Have shoulder length hair.
Barbara - Thanks for providing your feedback with the dispensing pump on our Every Rich Way Color Care Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa R.
December 21, 2017
OK but...
POSTED BY:
Melissa R.
December 21, 2017
This shampoo works alright, my hair wasnt that soft though. And the big down side is that I did not like the smell at all.
Melissa - We're truly sorry that our Every Rich Way Color Care Moisture Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Paola W.
December 10, 2017
Technical difficulty
POSTED BY:
Paola W.
December 10, 2017
I was so excited about this cause I love the brand but after I shampoo my hair and was ready for my conditioner I notice that my pump was damage.. I try to fix it with no success, I have to open the bottle to get some of the product and it works really well, leaves the hair feeling fine it just that I don't see my self reaching for it any more cause it works ok but the damage pump makes it a step back and I end up just using any of my other conditioner
Paola - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Every Rich Way Color Care Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
Joanne- We're sorry to hear that you were disappointed by your experience with our Every Rich Way Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Maria F.
October 29, 2017
Color CARE moisture conditioner
POSTED BY:
Maria F.
October 29, 2017
Unfortunately this product as the shampoo isn't working for me. After dispensing product and working it thru my hair I leave it in foe 3-4 mins. Yet this still doesn't help.
Maria-Thank you for your feedback. We apologize for the disappointing experience you had with our Every Rich Way Color Care Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We believe conditioning shouldn't stop when you towel off. If you are looking for a product for an all-day conditioned feel, we recommend our Perfect-Ending Leave-In Conditioner. Our creamy leave-in gives round-the-clock hydration with easy detangling, frizz control, and protection against daily color-fade. We hope to continue helping you find hair perfection!
POSTED BY:
susan J.
September 18, 2017
moisture conditioner
POSTED BY:
susan J.
September 18, 2017
I thought it would leave my hair soft, it doesn't. My hair is still dry and frizzy...like straw.
Susan- We're sorry to hear that you were disappointed by your experience with our Every Rich Way Moisture Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Janice R.
August 16, 2017
Aweful
POSTED BY:
Janice R.
August 16, 2017
I did not care for this product at all. At least the smell is better than the shampoo partner, but overall it did not add any moisture to my hair.
Janice - We're sorry to hear that you were disappointed by your experience with our Every Rich Way Color Care Moisture Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
SHARON Z.
July 27, 2017
Moisturizing Conditioner
POSTED BY:
SHARON Z.
July 27, 2017
It was ok but couldn't tell the difference from the regular conditioner.
Sharon - We're truly sorry that our Every Rich Way did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Oma - Thank you for your feedback. We apologize for the disappointing experience you had with our Every Rich Way. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Christy W.
May 12, 2017
Color care moisture conditioner
POSTED BY:
Christy W.
May 12, 2017
I loved the scent of the conditioner, but I have natural curly hair and I wanted something that would control my frizz. I was going to order the product you have specificly for natural curly hair, but the person helping me on the phone suggested I use this product because she had curly hair and used it and loved it. So I took her advice and did. Well it did not hold my curl nor did it control the frizz. It made my hair too soft. I only used it once and won't use it again.
Christy - We're sorry to hear that you were disappointed by your experience with our Every Rich Way Color Care Moisture Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Cecelia H.
May 10, 2017
Too much?
POSTED BY:
Cecelia H.
May 10, 2017
Tends to make my hair "limp" and a little too oily
Cece - We’re sorry that you were unsatisfied with our Every Rich Way Color Care Moisture Conditioner and that it left your hair feeling limp and oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Anke S.
July 22, 2021
Moisture Colour Care Conditioner
POSTED BY:
Anke S.
July 22, 2021
Dieser gehört einfach zum passenden Shampoo dazu, es spendet den Haaren eine wohltuende Feuchtigkeit.
Ich habe feines aber lockiges Haar und nach dem Waschen immer Probleme mit dem Kämmen, aber mit diesem Conditioner ist das Haar geschmeidig und lässt sich sehr gut stylen. Daumen hoch!
Lucero - Gracias por tus comentarios. Siempre estamos buscando mejorar nuestros servicios y productos, y realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudando a encontrar la perfección del cabello!
Vittoria F. - Merci pour votre commentaire. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Moisture Conditioner. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider !
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