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Antoinette - We're truly sorry that our Tint Rinse (Golden) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lil C
October 14, 2020
Not a huge fan
Reviewed Color: Copper
POSTED BY:
Lil C
October 14, 2020
I love eSalon’s dye but this shampoo color isn’t my favorite. I haven’t seen any results from it but I might not be using it frequently enough because it has a chemical smell and feels really drying. Love eSalon but wouldn’t recommend this shampoo.
Lil - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Tina - We're truly sorry that our Tint Rinse (Warm Beige) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brandy S.
October 10, 2020
Still brassy.
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Brandy S.
October 10, 2020
Even with Ash color and this toner my hair is still brassy.
Brandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Shannon - We're truly sorry that our Tint Rinse (Light Brunette) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dania L.
October 9, 2020
Full of bad chemicals
Reviewed Color: Copper
POSTED BY:
Dania L.
October 9, 2020
The conditioner I bought, it was fill of alcohol products. Needless to say I didn't use it, I threw it out.
Dania - We’re truly sorry that our Tint Rinse (Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Iryna P.
October 9, 2020
Invisible
Reviewed Color: Warm Beige
POSTED BY:
Iryna P.
October 9, 2020
not exactly my shade and did not notice any difference
Iryna - We’re truly sorry that our Tint Rinse (Warm Beige) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Aile R.
October 7, 2020
Doesnt work
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Aile R.
October 7, 2020
I see no difference in my hair what so ever would not recommend
Aile- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the tone and coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kay F.
October 7, 2020
Didn’t notice a thing
Reviewed Color: Golden
POSTED BY:
Kay F.
October 7, 2020
I purchased this golden rinse and the copper one thinking I’d use them alternately, one once one week and the other once the next week. I didn’t see a difference to the shine, a “spiff up” of the color or even some sort of highlight. I’m not sure what it’s really supposed to do other than kind of work like a tinted shampoo. I am very disappointed, especially since I bought 2 thinking it would give me the best of both world with my very beautiful coppery color.
Way to go with my consistent and beautiful color though! Even my stylist always mentions how much she loves it!
Kay- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage and tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Kay F.
October 7, 2020
Just doesn’t make any sort of change
Reviewed Color: Copper
POSTED BY:
Kay F.
October 7, 2020
This made no change to brightening up my color, laying on some extra shine or adding anything that I could notice. Really nothing more than a tinted shampoo
Kay- We're truly sorry that our Tint Rinse (Copper) did not provide the coverage and tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Connie B.
October 6, 2020
It was just ok
Reviewed Color: Golden
POSTED BY:
Connie B.
October 6, 2020
It was ok, left my hair feeling a bit heavy and flat
Connie- We're truly sorry that our Tint Rinse (Golden) did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
maria P.
October 5, 2020
not for me
Reviewed Color: Dark Brunette
POSTED BY:
maria P.
October 5, 2020
This product was not for me. I found it messy and did not help me hair color or tone at all.
Maria- We're truly sorry that our Tint Rinse (Dark Brunette) did not provide the coverage and tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Veronika H.
October 5, 2020
Hmm
Reviewed Color: Purple
POSTED BY:
Veronika H.
October 5, 2020
Not sure if it really works, the few times I used it I did not notice much of a difference in my color or tint, I will not buy another bottle but I will use it with my next color and see if anything changes.
Veronika- We're truly sorry that our Tint Rinse (Purple) did not provide the coverage and tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lindsey M.
October 2, 2020
Turned my hair blueish green
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Lindsey M.
October 2, 2020
This product did not work for me. It did not touch the redness and left a blueish green tint in part of my hair. Very weird. And this was after using it twice, 3 days apart, and for 2-3 minutes each time.
Lindsey - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cindy S.
October 1, 2020
Hmm
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Cindy S.
October 1, 2020
Hard to tell how successful it is - results aren't that noticable.
Cindy- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the coverage and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jackie M.
September 30, 2020
IT'S PROBABLY ....... OKAY
Reviewed Color: Golden
POSTED BY:
Jackie M.
September 30, 2020
Can't tell much difference if any at all on using the TINT RINSE.
Jackie- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage and tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Suzanne W.
September 28, 2020
Dried hair out
Reviewed Color: Blonde Neutralizer
POSTED BY:
Suzanne W.
September 28, 2020
Didn’t make any difference to my hair apart from making it dry. I left it on for up to 8 minutes.
Suzanne - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie D.
September 28, 2020
Not for anyone with psoriasis
Reviewed Color: Light Brunette
POSTED BY:
Stephanie D.
September 28, 2020
The only bummer is this has wheat in it. So it made my head itch. I couldn’t use it more than once...
Stephanie - We’re truly sorry that our Tint Rinse (Light Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kira J.
September 27, 2020
Maintains
Reviewed Color: Purple
POSTED BY:
Kira J.
September 27, 2020
maintains I suppose but not exactly penetrating the flawed color that I ended up with on my hair
Kira - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Cynthia- We're truly sorry that our Tint Rinse (Copper) did not provide the coverage and vibrance that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Laurie H.
September 24, 2020
It's okay
Reviewed Color: Golden
POSTED BY:
Laurie H.
September 24, 2020
I don't see a lot of difference using this product. It's not high on my list but I'm satisfied with other services.
Laurie - We’re truly sorry that our Tint Rinse (Golden) did not fully meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Lindsey- We’re truly sorry that our Tint Rinse (Purple) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Cindy- We’re truly sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karolina M.
September 22, 2020
I'm not a fan.
Reviewed Color: Dark Brunette
POSTED BY:
Karolina M.
September 22, 2020
I just used it twice and can't force myself to use it again. It makes hands and bathroom dirty and it doesn't cover greys which would be the most useful.
Karolina M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Tint Rinse (Dark Brunette) did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Susan S.
September 22, 2020
No Effect
Reviewed Color: Golden
POSTED BY:
Susan S.
September 22, 2020
I was excited to try this based on the mostly very positive reviews. Unfortunately, I was disappointed. I tired it twice in a week (the second time using more product) and I got no effect at all. Nothing bad. Just nothing.
Susan- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
KAREN K.
September 22, 2020
Disappointed
Reviewed Color: Golden
POSTED BY:
KAREN K.
September 22, 2020
Asked for golden I got mousey brown !
Did not cover gray and this the 3rd time I have been very disappointed
Karen- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. Our Tint Rinse is intended to deposit pigments to revive and enhance hair color. Unfortunately, it is not formulated to help with gray coverage. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lydia- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the tone and balance that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
jennie R.
September 19, 2020
Not the right tint for my color
Reviewed Color: Golden
POSTED BY:
jennie R.
September 19, 2020
The gold was a bit to orange on my color. Due to the amount of grey I have.
Jennie- We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTED BY:
Mery P.
September 18, 2020
This was horrible!!!!!
Reviewed Color: Blonde Neutralizer
POSTED BY:
Mery P.
September 18, 2020
My beautiful gold and platinum highlights were gone with just one use and my hair is now all one shade without dimension. I am so upset I wasted the money I paid for my highlights 6 weeks ago.
Mery - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
G.G - We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Leanne H.
September 17, 2020
nope
Reviewed Color: Golden
POSTED BY:
Leanne H.
September 17, 2020
As mentioned before I am a natural darker auburn. The tint I purchased the last time was more what I wanted. I do not like the golden . I do not want to look strawberry blond because I am not that. I will try and attach a pic. to show better the color. Or send the same tint as the last time.
Leanne - We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Fabrizia C.
September 17, 2020
No difference
Reviewed Color: Light Brunette
POSTED BY:
Fabrizia C.
September 17, 2020
Unfortunately I don’t notice a difference in tint or shine when I use this product.
Fabrizia- We're truly sorry that our Tint Rinse (Light Brunette) did not perform as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cathryn G.
September 16, 2020
Tint Rinse
Reviewed Color: Copper
POSTED BY:
Cathryn G.
September 16, 2020
I use the tint rinse and it's too harsh red. Can't get a comb thru my hair w/o tons of conditioner.
Cathryn- We're truly sorry that our Tint Rinse (Copper) did not provide the tone or texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dolores B.
September 15, 2020
Not much impact
Reviewed Color: Red Neutralizer
POSTED BY:
Dolores B.
September 15, 2020
I have used this rinse several times and saw no difference in my hair.
Dolores- We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the balance in tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Shannon- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Samantha Treadway
September 14, 2020
Terrible product
Reviewed Color: Golden
POSTED BY:
Samantha Treadway
September 14, 2020
I wish E-Salon never recommended this to me. It was horrible. It dried out my hair so badly. After I applied and left it on for a few minutes, I rinsed with conditioner. It was horrible.
It left my hair so dry and I couldn't even fix it with conditioner.
I will not use again.
Samantha - We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Maureen - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly R.
September 14, 2020
Gold tint
Reviewed Color: Golden
POSTED BY:
Kelly R.
September 14, 2020
I didn't really see a difference in the color of my hair after using this product.
Kelly - We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tina F.
September 14, 2020
Color refresh
Reviewed Color: Purple
POSTED BY:
Tina F.
September 14, 2020
Did not notice any difference, no shine, no color boost, nothing!
Tina- We're truly sorry that our Tint Rinse (Purple) did not provide the texture or tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Samantha- We're truly sorry that our Tint Rinse (Purple) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Courtney D.
September 12, 2020
Disappointed
Reviewed Color: Red
POSTED BY:
Courtney D.
September 12, 2020
I thought this would give me my vibrant red back and it did not. If you're looking for a cherry red this is not the stuff for you!
Courtney- We're truly sorry that our Tint Rinse (Red) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Penny B.
September 11, 2020
Doesn’t work
Reviewed Color: Blonde Neutralizer
POSTED BY:
Penny B.
September 11, 2020
I have used this for a little while thinking it needed time to make a difference to my highlights. It doesn’t dry the hair but doesn’t do anything to tone my hair. I’ve just tried a different brand and immediately saw a dramatic change. I won’t be using this anymore.
Penny B. - Thank you for your feedback! We apologize for the disappointing experience you had with our Tint Rinse. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and we hope to continue helping you find hair perfection!
POSTED BY:
Asha B.
September 10, 2020
Like shampoo, and dries hair out
Reviewed Color: Golden Mahogany
POSTED BY:
Asha B.
September 10, 2020
It seems to work, but it feels less like a rinse than a shampoo. It also makes my hair rough and dry.
Asha - We’re truly sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations when it comes to the feel of your hair. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Debbie - We're truly sorry that our Tint Rinse (Light Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Patricia- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen L.
September 9, 2020
Nice
Reviewed Color: Golden
POSTED BY:
Karen L.
September 9, 2020
Nice colour and helps make the period between dyeing a little longer but expensive at £13
Karen L. - Thank you so much for sharing your feedback with us! We're glad to hear that you are happy with our Tint Rinse. Remember, you still get 20% off on hair care products with your Color Plan!
POSTED BY:
Crystalyn C.
September 8, 2020
meh
Reviewed Color: Light Brunette
POSTED BY:
Crystalyn C.
September 8, 2020
couldn't really tell a difference after using it... does nothing for greys.
Crystalyn- We're truly sorry that our Tint Rinse (Light Brunette) did not provide coverage for your grays. Unfortunately, our Tint Rinse is meant to enhance your current hair color. Because it is not actual color, it won't be any good for covering up any unwanted grays. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
michelle E.
September 6, 2020
Tint rinse
Reviewed Color: Soft Red Neutralizer
POSTED BY:
michelle E.
September 6, 2020
It is ok,
I’m not sure it helps a great deal with the colors brassiness though.
Michelle - We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gina T.
September 5, 2020
Nice but not great
Reviewed Color: Golden Mahogany
POSTED BY:
Gina T.
September 5, 2020
It definitely made my hair shine, but it didn't boost color the way I hoped it would.
Gina - We’re truly sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shelly H.
September 4, 2020
No.
Reviewed Color: Blonde Neutralizer
POSTED BY:
Shelly H.
September 4, 2020
After what happened with my color, I won't use any of their products.
Shelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Robin D. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Tint Rinse (Golden). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
victoria W.
September 3, 2020
Is it --working?
Reviewed Color: Copper
POSTED BY:
victoria W.
September 3, 2020
Not entirely sold on this, I had not noticed much change in my hair when used between colorings.
Victoria - We’re truly sorry that our Tint Rinse (Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Dianne- We’re truly sorry that our Tint Rinse (Red) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stacy
September 3, 2020
Jenny Warren Clumps of hair loss
Reviewed Color: Purple
POSTED BY:
Stacy
September 3, 2020
Jenny Warren review for ESOLON: BEWARE!!! IF YOU WANT TO LOSE HAIR, GET ESALON’S DYE!
AVOID! The absolute worse experience that had me in tears and shaking! Got the dye and followed all instructions to the letter. First off, the ammonia smell is HORRIBLE! I had a well ventilated area, and my eyes and throat burned! Put my face to the open window to get extra fresh air. Second, when it came time to rinse my hair, I had my eyes closed and was running my fingers through my hair. I felt CLUMPS of hair coming out. I panicked....finished doing what I had to do to get my hair clean and when I wiped my eyes and looked in the bottom of the shower, there was tons of hair. I have NEVER lost hair before other than normal amount of shedding. I was crying and shaking because I was so upset. My husband tried calling esalon for me to ask for guidance; they were closed. I went to bed that night thinking I’d wake up to a bed full of hair the next morning. The next morning I got on the phone and they’re response was “oh maybe you had an allergic reaction, you should see a doctor; we will email you the ingredients”. I asked if anyone else had had the same issue with losing hair before and was told no (which is not true now that I’ve seen other reviews) They did give me a refund, but, to me, they could’ve done more. For starters, they could have followed up with me later to see if I was ok. That’s the LEAST they could have done. Do yourself a favor, do NOT buy from this company. It’s not worth the risk of losing hair and stressing all night about it.
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kyla K.
September 2, 2020
Hair feels thick
Reviewed Color: Blonde Neutralizer
POSTED BY:
Kyla K.
September 2, 2020
My hair feels great after I use it, but I don’t notice any reduction in brassiness.
Kyla- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laurene S.
September 2, 2020
Fair results
Reviewed Color: Copper
POSTED BY:
Laurene S.
September 2, 2020
Used the rinse toward the end of my color cycle. Maybe it’s too light a shade, but I did not notice much change in the coloring.
Laurene - We’re truly sorry that our Tint Rinse (Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Deneen C.
September 1, 2020
Not something I’ll order again
Reviewed Color: Red
POSTED BY:
Deneen C.
September 1, 2020
I’ll stick to my red refresher.
I did not find this to be as dramatic as my regular red refresher by Davines.
Deneen- We're truly sorry that our Tint Rinse (Red) did not provide coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Fatima H.
September 1, 2020
Didn’t work at all
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Fatima H.
September 1, 2020
I have copper tones in my hair. After watching video and reading reviews I got this product. There was absolutely no change in my hair and they became very brittle after using it. I wouldn’t recommend it. I wish I could get my money back.
Fatima- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the coverage and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Debs- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jessica K.
September 1, 2020
Why?
Reviewed Color: Purple
POSTED BY:
Jessica K.
September 1, 2020
Dosent even give my blond virgin hard doughter any colour, than it's really bad.
Jessica K. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our Tint Rinse (Purple). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Audra R.
August 31, 2020
Does not work
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Audra R.
August 31, 2020
Have tried it several times. Followed the directions, left it on longer at different times. No difference at all. Don’t waste your money.
Audra- We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Kathleen D.
August 31, 2020
Not a fan
Reviewed Color: Copper
POSTED BY:
Kathleen D.
August 31, 2020
This made my hair especially the tips an unnatural bright orange color. I Don’t know how to even repair it. It wasn’t even close to the base color
Kathleen- We're truly sorry that our Tint Rinse (Copper) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jan E.
August 31, 2020
No difference
Reviewed Color: Light Brunette
POSTED BY:
Jan E.
August 31, 2020
Can't see any difference in hair or color. Doesn't seem to do anything.
Jan- We're truly sorry that our Tint Rinse (Light Brunette) did not provide the tone or coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dee M.
August 29, 2020
Red Neutralizer?
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Dee M.
August 29, 2020
I guess my expectations were more than the product is created to provide. It toned my hair slightly, but I was hoping for more red out. I tried Guy Tang Eclipse, and Mauve toner, and I really like the Ash tone it provides, unfortunately, I only used in on my front Highlight not the full head, I wanted to wait to compare your Tint Rinse....Not even close! If you are familiar with Guy Tang, do you have anything you can recommend that will remove more Red from my hair? Otherwise, I may try the toner all over my hair next. Thanks
Dee- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jacqueline P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the Tint Rinse (Light Brunette) was not the shade you expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Lauren G.
August 27, 2020
I really don't like the packaging, this should be a pump dispenser
Reviewed Color: Copper
POSTED BY:
Lauren G.
August 27, 2020
Because of the leakage that occurs around the cap when you use it, then try to close the snap lid, it closes, but squeezes any excess around the cap out around the edges which drips and stains tub/shower shelf. I've tried rinsing it off before closing the cap (whilst holding the dispensed product in my hand, balancing in the shower to close the cap sans the excess, and it ends up just generally being a mess that I have to work very hard to clean up to avoid permanent staining of the tub/shower enclosure/shelf.
Lauren- We're truly sorry that our Tinted Love (Copper) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lauren G.
August 27, 2020
Packaging could be better.
Reviewed Color: Copper
POSTED BY:
Lauren G.
August 27, 2020
When one places this tube back down (when say using in shower) doesn't matter how careful I am, always some of the product gets around the cap and ends up staining the shelf in the bathroom. This product would do far better as an upright pump (so long as you guys can manage to get the pump assembled with all its parts so it'll work (I've had this issue with another product of yours)
Lauren- We're truly sorry that our Tint Rinse (Copper) did not perform as expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Amy P.
August 26, 2020
Sticky
Reviewed Color: Blonde Neutralizer
POSTED BY:
Amy P.
August 26, 2020
Even after rinsing well, my hair was sticky from the residue. Even worse, it did nothing to tone down the bright orange tones left from my "custom" medium ash blonde. Total waste of $$$
Amy- We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patricia K.
August 26, 2020
It didn't work as expected
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Patricia K.
August 26, 2020
I tried this product but my hair didn't like it as it got dull and super dry. This is not for me I am afraid.
Patricia- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nancy L.
August 26, 2020
Too Red!
Reviewed Color: Mahogany Copper
POSTED BY:
Nancy L.
August 26, 2020
This was much to red heavy. I felt like Lucille Ball!
Nancy- We're truly sorry that our Tint Rinse (Mahogany Copper) was not the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katie B.
August 25, 2020
Tint rinse
Reviewed Color: Blonde Neutralizer
POSTED BY:
Katie B.
August 25, 2020
Not so sure about this product. In some ways I feel it has made my hair yellowish. However may be the sunshine.
Katie B. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Tint Rinse (Blonde Neutralizer. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Leah V.
August 25, 2020
Unfortunately did nothing to alter color.
Reviewed Color: Copper
POSTED BY:
Leah V.
August 25, 2020
I was hoping this tint rinse would give a little kick to my color as I have used tinted glazes at home before. Unfortunately, this didn't do anything to my hair color. There was no visible difference and I tried it twice (even on th e lighter ends of my hair). Possibly it would work on blondes/light hair colors?
Leah- We’re truly sorry that our Tint Rinse (Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Reyna B.
August 25, 2020
Tint rinse.
Reviewed Color: Mahogany Copper
POSTED BY:
Reyna B.
August 25, 2020
Dried my hair out. Made my hair feel hard and dry.
Reyna- We’re truly sorry that our Tint Rinse (Mahogany Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Anala B.
August 24, 2020
Love it
Reviewed Color: Copper
POSTED BY:
Anala B.
August 24, 2020
I love the colour and the idea of this product however, it washes hard. It left my hair hard and very dry. I thought maybe it was just the first bottle but same results with my second.
Anala- We're truly sorry that our Tint Rinse (Copper) did not provide moisture and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Fancy Nancy
August 22, 2020
Unhappy with Results
Reviewed Color: Golden
POSTED BY:
Fancy Nancy
August 22, 2020
This is the color that was recommended for my hair. This product gave my brown hair a deep red tint. It did make my hair shinny and I did like that part. Didn't like the color at all. Will not use again.
Nancy- We're truly sorry that our Tint Rinse (Golden) did not provide the correct shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lutena Y.
August 20, 2020
Perfect choice for Blondes
Reviewed Color: Golden
POSTED BY:
Lutena Y.
August 20, 2020
Not best for me. A great product but the wrong shade for golden brown hair in summer, as it is inclined to make it brassy under the sun.
Lutena Y. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Tint Rinse (Golden) did not meet up to your expectation. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Laura- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Daniela G.
August 19, 2020
Doesn’t make a difference
Reviewed Color: Golden Mahogany
POSTED BY:
Daniela G.
August 19, 2020
I saw no difference after using this product it didn’t work at all
Daniela- We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Carolyn C.
August 18, 2020
not happy
Reviewed Color: Golden
POSTED BY:
Carolyn C.
August 18, 2020
With the color I've been using, I thought this would work great. It does cover the roots, but looks too brassy.
Carolyn- We're truly sorry that our Tint Rinse (Golden) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karl
August 18, 2020
Tint rinse goldern
Reviewed Color: Golden
POSTED BY:
Karl
August 18, 2020
Ordered this item, but instructions very vague.
No explanation on how much to use, how often to use.
Unable to contact esalon to get any help.
Karl - Thank you for your feedback. We apologize for the difficulties you have had with our instructions on the Tint Rinse (Golden). Based on your profile, we see that your concern has now been resolved. Please let us know if there is anything else we can do to help!
POSTED BY:
Ann Marie Z.
August 18, 2020
Great start- not so great ending
Reviewed Color: Copper
POSTED BY:
Ann Marie Z.
August 18, 2020
Color was amazing for the first two weeks and then just faded way too quickly. The shampoo with color gave me a very weird shade of red. I'm a natural redhead just trying to cover gray areas and was disappointed that it didn't last even a month. Loved the presentation and packaging. Wished it had worked.
Ann Marie - We’re truly sorry that our Tint Rinse (Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Linda M.
August 18, 2020
Allergy
Reviewed Color: Mahogany Copper
POSTED BY:
Linda M.
August 18, 2020
Caused scalp, neck and upper back itching. Had to rinse in cold water to relieve. Will not be using again.
Linda - We're truly sorry that our Tint Rinse may have caused an allergic reaction. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Suzanne M.
August 15, 2020
Don't see any benefit
Reviewed Color: Golden Mahogany
POSTED BY:
Suzanne M.
August 15, 2020
I've used it but I did not see any difference in the look of my hair, roots or ends.
Suzanne- We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rita S.
August 14, 2020
Nice color
Reviewed Color: Golden
POSTED BY:
Rita S.
August 14, 2020
Esalon Color Team was spot on in getting my color correct but the product made my scalp itch & broke my hair. To be fair, my stylist also had trouble with products. She had to try several before she found one I could tolerate.
Now that the quarantine has lifted I’m going back to my stylist for a good cut, hair Conditioner treatment & her artsy way of coloring. She doesn’t just put color on but adds different colors like golds & coppers on individual strands. It comes out beautiful & I would have to buy several different kits to do what she did, if I could do it Evenly.
So eSalon if your product didn’t itch or break my hair, I might stay with you But I also like all the “tricks“ my stylist does to add shine & pizazz to my hair. I get far more Compliments from her color tricks than when I do it!!
Rita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sherise N.
August 14, 2020
A little too watery
Reviewed Color: Golden Mahogany
POSTED BY:
Sherise N.
August 14, 2020
I like the product but it lacks the density and true weight I would expect. It is a bit watery, but the pigment is rich.
Sherise - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the consistency that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
KATHLEEN Q.
August 14, 2020
It was Just Ok
Reviewed Color: Light Brunette
POSTED BY:
KATHLEEN Q.
August 14, 2020
I really didn't see a huge difference, so I wouldn't get it again, not what I was thinking it might do for me.
Kathleen - We're truly sorry that our Tint Rinse did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lady- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not have the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katherine D.
August 13, 2020
good product
Reviewed Color: Golden Mahogany
POSTED BY:
Katherine D.
August 13, 2020
Good product, just didn't like the color .. too red
Katherine- We're truly sorry that our Tint Rinse (Golden Mahogany) was not the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Michelle Z.
August 12, 2020
It didn’t work
Reviewed Color: Dark Brunette
POSTED BY:
Michelle Z.
August 12, 2020
I followed the instructions on the back of the tint rinse and nothing happened to my hair. I’m disappointed and wished I hadn’t bought this.
Michelle- We're truly sorry that our Tint Rinse (Dark Brunette)did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Donna P.
August 11, 2020
Unsure
Reviewed Color: Warm Beige
POSTED BY:
Donna P.
August 11, 2020
I would not recommend this product if you have gold shades in your hair. It makes it even a darker yellow gold.
I guess you should chose a color that would have some purple toner in the rinse.
Donna- We're truly sorry that our Tint Rinse (Warm Beige) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Clara M.
August 10, 2020
No Change After Three Washes
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Clara M.
August 10, 2020
I made this purchase hoping to balance the harsh red tones in my dyed hair. My hair is naturally an ashy brown, but I recently went lighter and ended up with terrible brass. I recently had my colored back to my natural color, but the red has persisted. I ordered this product based on my natural color and the loads of rave reviews, but I was unfortunately very misled. I have used this product three times, twice the first week and once this past week, and have had no reduction in brassiness. The ugly red tones in my brown hair are as obvious as ever. I am giving two stars because the product was shipped very efficiently and made my hair very silky and shiny, but as for its marketed purpose, neutralizing brassiness, save your money!
Clara- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patricia J.
August 10, 2020
Nice but barely noticeable
Reviewed Color: Golden
POSTED BY:
Patricia J.
August 10, 2020
I was hoping for a quick lightener, but this didn’t help that much. Wouldn’t buy it again,
Patricia - We're truly sorry that our Tint Rinse (Golden) did not provide experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kris H.
August 8, 2020
Damaging
Reviewed Color: Golden Mahogany
POSTED BY:
Kris H.
August 8, 2020
This product is damaging to my hair and now the recommend tint color is golden I didnt change
Kris- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
kelly K.
August 7, 2020
Love the color, but the result was uneven
Reviewed Color: Copper
POSTED BY:
kelly K.
August 7, 2020
Every redhead knows that red is exceptionally difficult to keep vibrant between colorings - it just tends to fade. I used the Tint Rinse in Copper to brighten my color. It is a post-shampoo application, goes on easily and creates a luxurious lather, which you work through the hair and allow to sit for 2-5 minutes (I allowed 4 minutes), then rinse and condition - easy. The verdict: Uneven color (sad trombone). I got a great copper boost from the mid-shaft to the ends, but not so much from roots to mid-shaft, although the lather was (I thought) evenly applied throughout. I will give it another try next month, but I was a bit disappointed.
Kelly- We're truly sorry that our Tint Rinse (Copper) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Maria- We're truly sorry that our Tint Rinse (Light Brunette) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura M.
August 7, 2020
Tint Rinse
Reviewed Color: Dark Brunette
POSTED BY:
Laura M.
August 7, 2020
Not crazy about this because it tends to make my hair dry. I only use it once a week.
Laura- We're truly sorry that our Tint Rinse (Dark Brunette) did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Angelique M.
August 5, 2020
Uneven, muddy color
Reviewed Color: Red Neutralizer
POSTED BY:
Angelique M.
August 5, 2020
Used since their color made my hair brassy. It made my hair muddy and took very unevenly. My fingers are also stained, probably because my hands are so dry.
Angelique- We’re truly sorry that our Tint Rinse (Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Susan L.
August 5, 2020
Can’t tell if it helps
Reviewed Color: Red Neutralizer
POSTED BY:
Susan L.
August 5, 2020
No discernible difference, And it’s pretty messy. I doubt I’ll purchase it again. If it was thicker it would be much easier to use.
Susan- We're truly sorry that our (product) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Maribeth R.
August 5, 2020
No Noticeable Results
Reviewed Color: Red Neutralizer
POSTED BY:
Maribeth R.
August 5, 2020
I tried this three separate times, with the same results. Following the instructions, my hair looked the same as before using the product. Last time I used it, my hair looked more blonde, which really didn't make sense. For reference, I have dark brown hair and the bottom half has a brassy red tint to it from a previous color treatment. I had dyed it my natural color to cover some grays. I am growing it out to keep my natural hair color rather than dye again. I was hoping this would help ease the brassy tones until I grow it long enough to cut. I would not recommend this product as an option, especially after reading about some of the harmful ingredients, and the one that causes cancer.
Maribeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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