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Angela- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Deonna- We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Karen - We’re truly sorry that our Tint Rinse (Mahogany Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Joyce K.
June 2, 2020
Dried my hair
Reviewed Color: Mahogany Copper
POSTED BY:
Joyce K.
June 2, 2020
Some as the color, my hair is dried out.
Is there something I can do for this?
Joyce - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Janine - We're truly sorry that our Tint Rinse (Golden) did not provide gold tones that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
MarySue -We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Renee - We're truly sorry that our Tint Rinse did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
marci G.
June 2, 2020
would not recommend
Reviewed Color: Red
POSTED BY:
marci G.
June 2, 2020
This is just ok,i do see some red in it but very slightly
Marci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie H.
June 1, 2020
Did nothing for my hair and could see no change at all
Reviewed Color: Golden
POSTED BY:
Stephanie H.
June 1, 2020
This is what eSalon suggested I purchase for my hair. I did and it did nothing. There is no difference. Would not purchase again. Very unhappy.
Stephanie- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nadia C.
June 1, 2020
Not sure what this does
Reviewed Color: Golden
POSTED BY:
Nadia C.
June 1, 2020
I really dont see any difference in my hair after using this product. So think its a bit of waste of money
Nadia-We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gemma L.
May 31, 2020
Love the result but
Reviewed Color: Copper
POSTED BY:
Gemma L.
May 31, 2020
I love the result it definitely boosts shine and the colour going to save for special occasions but I really don't like how it makes my curly hair feel even then conditioning it leaves it a little like straw
Gemma L. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sheila D. - Thank you for your feedback. We are sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations. You will be contacted by one of our Color Experts shortly.
POSTED BY:
MARIAH N.
May 30, 2020
Still pretty warm
Reviewed Color: Soft Red Neutralizer
POSTED BY:
MARIAH N.
May 30, 2020
even after multiple uses I am definitely NOT ashy like I was hoping..... boo. Still very warm, especially in sun.
Was really hoping this would be my holy grail product like it seems to be for others...
Update. Even tried a couple more times and left in up to 10 minutes. Nothing.
Mariah - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Theresa A.
May 30, 2020
I can't tell a difference
Reviewed Color: Purple
POSTED BY:
Theresa A.
May 30, 2020
I cannot tell a difference when I have used the color rinse. It seems the ends of my hair always gets a lot lighter then the rest of my hair, no matter the dye.
Theresa - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Dene - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Charlotte B.
May 29, 2020
Too blonde
Reviewed Color: Golden
POSTED BY:
Charlotte B.
May 29, 2020
I have light brown hair with golden highlights. This product made it much too blonde.
Charlotte - We're truly sorry that our Tint Rinse (Golden) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Samantha - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen P.
May 28, 2020
Does not work
Reviewed Color: Golden
POSTED BY:
Kathleen P.
May 28, 2020
Unfortunately it did not do anything at all- not even a little.
Kathleen- We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rachel S.
May 27, 2020
I haven't used yet because customer service does not contact me back
Reviewed Color: Golden
POSTED BY:
Rachel S.
May 27, 2020
It has been 2 weeks of asking if this ok to use on my hair & they do NOT contact you back. Poor customer service.
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mari- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Eva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Carolynn S.
May 26, 2020
Too intense
Reviewed Color: Red
POSTED BY:
Carolynn S.
May 26, 2020
I thought this product would simply boost the red but it seems to be more like a temporary color of its own. I thought I had ruined my color but then it did wash out. It did not go with my hair color at all. Threw it out and did not use again.
Carolynn - We're truly sorry that our Tint Rinse (Red) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly M.
May 26, 2020
Correcting the White Ends...
Reviewed Color: Warm Beige
POSTED BY:
Kelly M.
May 26, 2020
I am a first time highlighter and I am using this to cover the white ends of my hair. I followed the instructions to the letter and I don't see any difference on the ends.
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Labrena S.
May 23, 2020
Not the color I expected which should have been Violet Purple, but it's pretty.
Reviewed Color: Purple
POSTED BY:
Labrena S.
May 23, 2020
First let me begin by saying I was expecting my whole hair to have violet undertones, but that never happen.
Instead, My whole hair has red undertones which is an ash color. I was looking forward to having purple in my hair. It did cover all my Gray hair's which is a plus, but again my hair turned ash color. I was reading reviews & complaints on google and came across a review on
writingbetweenpauses.com blog site and a customer stated: "Intense Pearl was supposed to have mostly violet undertones. However, once I used it, it pretty much just looks like dark brown with red undertones which mind you my hair was dark brown to begin with." and she also stated: "Why portray it as a cool toned, violet option if they literally can't do it, as she admitted they couldn't? That's when she told me that they actually cannot increase the violet undertone because they cannot add blue dye to their formulations because they don't have it. What is the point of advertising a violet undertone (a mix of red and blue, in case I hadn't been told that 400 times) if you don't use blue dye!? That's when I got frustrated."
I agree that you shouldn't advertise a color you don't have just to gain customer's. Honesty is the best policy, especially since you don't have blue dye. I will continue to purchase from eSalon because the color they sent me did turn out to be a pretty reddish brown ash color. Once they get blue dye and notify me that they now have blue dye to mix, and send me a free complementary of Intense Pearl Violet Purple, but I DON'T want my hair to be black, that is when I will give them 5 stars.
Labrena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Alex A.
May 22, 2020
Almost what I was looking for ...
Reviewed Color: Red Neutralizer
POSTED BY:
Alex A.
May 22, 2020
Not sure this did quite as much for me as I hoped, although it has left my hair very slightly cooler in shade I had seen other reviews suggesting it might also blend the odd grey a little ... that hasn’t been the case for me, but the product didn’t promise that so I’m not disappointed ... still a great product.
Alex - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Robyn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
ScanGirl
May 21, 2020
Subtle but nice
Reviewed Color: Copper
POSTED BY:
ScanGirl
May 21, 2020
I didn’t see much difference after using the subtle Copper Tint Rinse, so I’ve ordered a tube of Red with my next order.
Lorna - We're truly sorry that our Tint Rinse (Copper) did not provide results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mayrenis G.
May 20, 2020
NEVER GOT IT
Reviewed Color: Red Neutralizer
POSTED BY:
Mayrenis G.
May 20, 2020
Never got it after 2 months. What i got was the kit. If thats all im getting this is a rip off because i paid 170 dollars for shampoos and things.
Maryrenis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
CAROLINE D.
May 19, 2020
Only a little change
Reviewed Color: Soft Red Neutralizer
POSTED BY:
CAROLINE D.
May 19, 2020
I have used this product three times in a row now and I'm very disappointed. There is only the smallest change in the red tones. I left the product in around 10 minutes each time which is longer than recommended to try and really get the pigment in. Perhaps I should have gone for red neutraliser but I would definitely say my hair is medium brown as I lightened it. I don't think I would buy again.
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Loir S.
May 19, 2020
Color
Reviewed Color: Copper
POSTED BY:
Loir S.
May 19, 2020
I was and still am very disappointed made me look orange.
Lori - We're truly sorry that our Tint Rinse (Copper) did not provide copper tones that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ema A.
May 17, 2020
Adds color, feels weird
Reviewed Color: Mahogany Copper
POSTED BY:
Ema A.
May 17, 2020
I'm not exactly happy with this product. It makes my hair color change just a bit. I've used it 3 times and afterwards my hair feels strange, maybe a little stiff or coated. I'm not sure I will order this again.
Ema - We're truly sorry that our Tint Rinse did not change your color in the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nicole S.
May 16, 2020
Turned my light brown hair green/blue
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Nicole S.
May 16, 2020
I dyed my hair light brown 3 weeks ago. I noticed it started looking coppery so I decided to give this rinse a try. It is watery as in a liquid consistency which gets all over your shower. I followed the directions exactly and after towel drying my hair I noticed that the copper was exactly as is and streaks of my hair are blue/green. My hair was dyed one solid color now I have random pieces that are an unattractive blue/green. I washed my hair twice now and the blue/green remains as is. I am incredibly annoyed that I now have a bigger hair problem to deal with besides the coppery color I started with. I’d much rather have copper hair than stripes of blue and green!
Nicole- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Debbie B.
May 16, 2020
Faulty tube
Reviewed Color: Red
POSTED BY:
Debbie B.
May 16, 2020
I’m sorry to say when I went to use my tint rinse and squeezed the tube the content squirted out the opposite end all over the wall in my bathroom. What a mess! I would like to send you the pictures so I’ll try uploading. Any suggestions on how Get the color off the tile grout?
Debbie- We're truly sorry that our Tint Rinse arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brian O.
May 16, 2020
No noticeable difference
Reviewed Color: Mahogany Copper
POSTED BY:
Brian O.
May 16, 2020
I followed the instructions on the bottle and attempted a few different applications; however, I noticed absolutely no discernible effect from this product. I e-mailed their support address; and their eventual response was just to tell me to call their support line... Extremely disappointed with this product and the customer service.
Brian- We're truly sorry that our Tint Rinse did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shelley B.
May 15, 2020
Just okay
Reviewed Color: Blonde Neutralizer
POSTED BY:
Shelley B.
May 15, 2020
It did extend my color but I felt it was drying and really had to condition after
Shelley- We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Wendy H.
May 14, 2020
Red Tint Rinse
Reviewed Color: Red
POSTED BY:
Wendy H.
May 14, 2020
It’s really good that this rinse isn’t permanent because it turned my highlights pink. If I was still in high school that might have been ok...
Wendy - We're truly sorry that our Tint Rinse did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Claudette - We're truly sorry that our Tint Rinse (Warm Beige) did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Silvina K.
May 13, 2020
Not worth it
Reviewed Color: Red Neutralizer
POSTED BY:
Silvina K.
May 13, 2020
I bought this product to avoid getting red tints on my hair after dying them black, but it doesn't seem like it's doing the job. I could see red tints coming through my hair even when I use it as directed.
Silvina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne B.
May 13, 2020
Only darkened
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Suzanne B.
May 13, 2020
This toner smells nice and it shipped quickly. However, it did not remove the brassy tones from my hair. My hair just looked a darker brassy brown.
Suzanne - We're truly sorry that our Tint Rinse did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Maria - We're truly sorry that our Tint Rinse (Golden) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Madeline W.
May 12, 2020
Nothing to write home about
Reviewed Color: Golden
POSTED BY:
Madeline W.
May 12, 2020
I dont notice a difference in color when I use this. However I do notice my hair is shinier.
Madeline - We're truly sorry that our Tint RInse did not provide the difference in your color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Alisha W.
May 11, 2020
Just a wasteful extra step in hair routine.
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Alisha W.
May 11, 2020
I bought this with anticipation it would dull the brassy red color, I didn’t have expectations that it would completely diminish the red. But it didn’t do anything not even to my highlights. I was even accepting if it darkened my hair and changed the color. Highly disappointed 😔
Alisha - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide neutralizing effect that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kristine D.
May 11, 2020
Didn’t work
Reviewed Color: Light Brunette
POSTED BY:
Kristine D.
May 11, 2020
Two of my family members tried it. Don’t waste your money.
Kristine - We're truly sorry that our Tint Rinse (Light Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Bonnie- We’re truly sorry that our Tint Rinse (Light Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
April M.
May 7, 2020
Not excellent
Reviewed Color: Red Neutralizer
POSTED BY:
April M.
May 7, 2020
It may be the texture of my hair but this almost makes it feel as if I haven’t rinsed my hair even though I have rinsed out completely. Other than that the product does neutralize red and brassy tones.
It is runny so I took off a star for that. A thicker consistency would be nice.
April- We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen S.
May 7, 2020
Orange
Reviewed Color: Copper
POSTED BY:
Karen S.
May 7, 2020
I tried this product once, and thankfully did not keep it in my hair for the full suggested 3 -5 minutes. My hair turned a very distinct orange color. Somehow, I got two orders of this product and wish to return the second one. I cannot find the information I need to return the unused product, because there is no way in hell I will use the rest of the one tube I opened, let alone open the second one. Unless you want orange hair - - don't use it.
Karen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kyle- We’re truly sorry that our Tint Rinse (Golden Mahogany) was not a good color match. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa C.
May 6, 2020
Doesn’t work
Reviewed Color: Purple
POSTED BY:
Lisa C.
May 6, 2020
This is the 2nd time I tried a tint rinse—it does not permeate my hair, or tint it at all.
Lisa- We're truly sorry that our Tint Rinse (Purple) did not provide pigment that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura K.
May 5, 2020
Didn’t remove / tone the brassy from my blonde
Reviewed Color: Blonde Neutralizer
POSTED BY:
Laura K.
May 5, 2020
I really wanted this to work but was pretty disappointed. It didn’t seem to remove or tone the brassy from my hair at all. I’m naturally a light ash blonde so I didn’t think it’d take much. It did however make my hair feel nice!
Laura- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not remove the brassiness from your color as you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Kimberly S.
May 5, 2020
Tint rinse
Reviewed Color: Blonde Neutralizer
POSTED BY:
Kimberly S.
May 5, 2020
This doesn’t seem to work on my hair for some reason. Love the smell and still use it.
Kimberly- We’re truly sorry that our Tint Rinse (Blonde neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Katherine- We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
LaGauya C.
May 5, 2020
Did not deposit any color
Reviewed Color: Golden
POSTED BY:
LaGauya C.
May 5, 2020
I did not like the golden rinse at all. It did not mask any of the gray (I don't have too much just a little around my temples). The consistency was kind of like regular shampoo and it did provide a bit of shine afterwards. Not worth the cost for what I wanted it to do. I have used the red tint previously and it does a great job. Maybe I just need a different color?
LaGauya- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ari R
May 4, 2020
To eSalon
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Ari R
May 4, 2020
Your customers have a right to know all of your customers' experiences and opinions. I, unfortunately, had a bad experience. A few moments ago, I posted my rating and review under my color set purchase. I took a screen shot of my submitted review, so please, don't fail to publish my review because it may be viewed as negative. I wrote that review because people deserve to know exactly what they are getting into
and not be blindsided. Also, I hope you take my review as an opportinity to better serve those that are relying on your company for excellent product as well as service. Thanks.
Ari- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dannielle B.
May 4, 2020
Not good
Reviewed Color: Golden
POSTED BY:
Dannielle B.
May 4, 2020
This didn’t work for me, I assumed my dark color had a large roll in it so I gave it to my sister who has naturally light hair. No change at all.
Dannielle- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Joellen - We’re sorry our Tint Rinse (Red Neutralizer) wasn't quite right! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Daisy R.
April 30, 2020
not happy
Reviewed Color: Purple
POSTED BY:
Daisy R.
April 30, 2020
the color was nothing like i wanted, not happy and then get sent the same product .
Daisy R. - Thank you for your feedback! We're sorry that our Tint Rinse did not provide the results you expected. We're always looking to improve our service and products, and truly value everything our clients say. Please keep an eye on your inbox for more details!
POSTED BY:
Eileen E.
April 30, 2020
Zero Rating Extremely Disappointing!
Reviewed Color: Light Brunette
POSTED BY:
Eileen E.
April 30, 2020
If I knew how to give the Tint Rinse Product a Zero Rating, I definitely would. I tried the Tint Rinse for the first time today. This was the 2nd time I shampooed my hair, 12 days after coloring my roots. I shampooed with sulfate free shampoo first. Then when my hair was again fully saturated, I massaged in the Tint Rinse from my roots to my ends using flat hands until the Tint Rinse was foamy. Then I set my Cool Tools timer for 3 minutes (as the Tint Rinse bottle states leave in for 2-3 minutes.) Then after 3 minutes, I began to rinse it out. I rinsed thoroughly and next applied my conditioner.
I noticed absolutely nothing. No difference in my hair color, texture, feel, look or shine. No difference in anything! Extremely disappointed and more money wasted!!!
Eileen E. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karen B.
April 30, 2020
Neutral - not bad not great
Reviewed Color: Light Brunette
POSTED BY:
Karen B.
April 30, 2020
I have used this at least 6 times and haven’t seen a difference in color or shine of my hair.
Karen B. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
My G
April 30, 2020
Didn’t do anything
Reviewed Color: Dark Brunette
POSTED BY:
My G
April 30, 2020
I don’t think this product extended my color. Waste of money.
My G - We're truly sorry that our hair care products did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs!
POSTED BY:
Carla M.
April 29, 2020
I did not notice a difference
Reviewed Color: Red Neutralizer
POSTED BY:
Carla M.
April 29, 2020
This is neither here nor there for me. Waste of time. I'd skip it unless you have lighter hair. Mine is darkest brown, and I noticed no difference.
Carla - We’re very sorry to hear that you were so disappointed with Tint Rinse (Red Neutralizer) -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Jennifer D.
April 29, 2020
Just Ok
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Jennifer D.
April 29, 2020
While I have felt that most of eSalon's products are salon-grade quality, this one missed the mark for me. The toning mask they sell is slightly more potent and will deliver a better toning result. This rinse falls short and didn’t supply the neutralizing or conditioning qualities I was looking for.
Syrina- We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Andrea T.
April 26, 2020
Doesn't do anything
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Andrea T.
April 26, 2020
Nothing noticeable when I use this... Hair color fades and turns brassy, regardless.
Andrea- We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Krystin M.
April 26, 2020
Tint rinse
Reviewed Color: Copper
POSTED BY:
Krystin M.
April 26, 2020
I like it enough that I always use it but didn't give it a full 5 Stewart's because it doesn't last long enough even though I only wash my hair once a week and isn't as obvious as I'd like.
Krystin- We're truly sorry that our Tint Rinse (Copper) did not provide vibrant tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Angela - We’re very sorry to hear that you were so disappointed with the Tint Rinse (Red Neutralizer) -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
Lynne A. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Karine C. - We're truly sorry that our Tint Rinse (Copper) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Harriet A.
April 20, 2020
Does nothing
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Harriet A.
April 20, 2020
Left the product in for 10 minutes and my hair looks the exact same! So gutted
Harriet A. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth K.
April 20, 2020
Very disappointed!
Reviewed Color: Copper
POSTED BY:
Elizabeth K.
April 20, 2020
The tint rinse turned my hair dark orange! Too coppery! I almost had a cow! The strawberry blond and the highlights were perfect before I used this! Very disappointed! Can I fix it with the blonde tinted rinse, as I still have some left?
Elizabeth K. - We appreciate your feedback here at eSalon! We're truly sorry that our Tint Rinse (Copper) did not provide the outcome that you expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Tamara G.
April 20, 2020
I'm not sure what it is doing
Reviewed Color: Copper
POSTED BY:
Tamara G.
April 20, 2020
I like how it lathers up, but I'm not sure if it is refreshing my color. It seems light for my dark brown hair.
Tamara G. Thank you for your feedback. We’re so sorry to hear that our Tint Rinse (Copper) did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Sheri S.
April 20, 2020
Left my hair feeling sticky and stiff
Reviewed Color: Warm Beige
POSTED BY:
Sheri S.
April 20, 2020
I did not notice a color boost after use, and the product left a residue in my hair. I won’t use it in the future.
Sheri- We apologize for the delay in our reply to your review. We're truly sorry that our Tint Rinse (Warm Beige) did not provide the color boost that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kellyn S.
April 20, 2020
Too warm.
Reviewed Color: Light Brunette
POSTED BY:
Kellyn S.
April 20, 2020
Didn't match my color, was even warmer than the original color.
Kellyn- We apologize for the delay in our reply to your review. We’re truly sorry that our Tint Rinse (Light Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Delia H.
April 18, 2020
Tint Rinse
Reviewed Color: Golden
POSTED BY:
Delia H.
April 18, 2020
I thought my hair would be shiny after I used the product, but I didn’t notice the difference.
Delia- We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Amella- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
R.W.
April 16, 2020
It made my scalp break out, so.....
Reviewed Color: Copper
POSTED BY:
R.W.
April 16, 2020
That's my review. My scalp broke out and I couldn't use it more than once. I've used other red/copper color extenders/enhancers and haven't had anything like this happen, and I know everyone is different so you may not have the same experience. But as someone with not sensitive skin who colors their hair red/copper every 4-6 weeks when not in quarantine, it caused a reaction. I'll be looking for headbands until the lockdown is over.
Richelle- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kristen M.
April 16, 2020
Does Nothing
Reviewed Color: Red
POSTED BY:
Kristen M.
April 16, 2020
I used this product in the hope that it would give me another week out of my hair color, but it did absolutely nothing. I saw no tint, no color, no shade. I won’t be purchasing again.
Kristen M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Allyson S.
April 14, 2020
Didn’t make a difference
Reviewed Color: Red Neutralizer
POSTED BY:
Allyson S.
April 14, 2020
I love the hair coloring products, that I purchase monthly. But the tint rinse was a waste of money. It did nothing.
Allyson S. - Thank you for your feedback! We're sorry that our Tint Rinse did not provide the result you expected. We have reached out to
you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details!
Mary Lou C. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. Please keep an eye on your inbox for more details!
POSTED BY:
Dawn B.
April 13, 2020
Did Nothing
Reviewed Color: Copper
POSTED BY:
Dawn B.
April 13, 2020
I was hoping for a brilliant, noticeable copper but this did nothing to change the color, tone, sheen, or condition of my hair. I gave it a couple of tries with no results and then gave up on it.
Dawn B. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Tint Rinse (Copper). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon M.
April 13, 2020
Tint rinse?
Reviewed Color: Warm Beige
POSTED BY:
Sharon M.
April 13, 2020
I have used Tint Rinse numerous times and have really not been able to notice a difference. Maybe it's me, maybe it's my hair, I'm not sure. But I just can't see a change in my hair color in any way after I've used the tint rinse.
Sharon M. - We're truly sorry that our Tint Rinse did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details!
Mindy S. - Thank you for your feedback. We hope that you will have a chance to use our Tint Rinse (Copper) in the future. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Louise L. - We're truly sorry that our Tint Rinse did not provide the result you expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details!
POSTED BY:
Nancy C.
April 10, 2020
root touchup
Reviewed Color: Warm Beige
POSTED BY:
Nancy C.
April 10, 2020
I was excited to use the products today. Your kit was so complete (even 2 sets of gloves)
I read your instructions several times, insuring to follow all directions. I used to do my hair years ago but not in the last 15 years.
After drying my hair, I realized non of the gray was covered. I'm so disappointed.
Nancy C
Nancy C. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Brandi C.
April 9, 2020
Streaky
Reviewed Color: Copper
POSTED BY:
Brandi C.
April 9, 2020
I have used this twice since coloring my hair three weeks ago. Both times it has left bright orange streaks in my hair and did not enhance or extend my color at all. Will not be purchasing again.
Brandi C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee.
POSTED BY:
Julie S.
April 7, 2020
Don’t bother
Reviewed Color: Red Neutralizer
POSTED BY:
Julie S.
April 7, 2020
Seen this product through a Facebook ad where it completely eliminated a mannequins brassy hair and turned the hair medium brown. Bought it hoping it would eliminate brassy tones on my hair but after 3 uses it didn’t do anything. Only plus is they refunded my money.
Julie S. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Red Neutralizer). Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback.
POSTED BY:
Kerr
April 7, 2020
It hasn’t worked.
Reviewed Color: Red Neutralizer
POSTED BY:
Kerr
April 7, 2020
Have used this item a good amount of times and I still have the red tones in my hair, fair to say i am disappointed seeing as all I’ve seen is amazing results and good reviews.
Kerr - We're truly sorry that our Tint Rinse did not help diminish the brassy tones in your hair. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
TerryAnn B.
April 7, 2020
Stains everything
Reviewed Color: Red
POSTED BY:
TerryAnn B.
April 7, 2020
I used this twice and then threw the whole thing away. It stains everything. Including the shower
TerryAnn B. - We're truly sorry that our Tint Rinse (Red) did not provide the expected outcome. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katie S.
April 6, 2020
Didn’t do anything
Reviewed Color: Light Brunette
POSTED BY:
Katie S.
April 6, 2020
I didn’t notice any change in my hair after using.
Katie S. - Thank you for your feedback. We're truly sorry for the disappointing experience you had with our Tint Rinse. We have reached out to
you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details.
POSTED BY:
Lisa O.
April 2, 2020
not for me
Reviewed Color: Light Brunette
POSTED BY:
Lisa O.
April 2, 2020
I can tell very little value when using this rinse
Lisa O. - We're truly sorry that our Tint Rinse (Light Brunette) did not provide the outcome you expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Nancy J.
March 31, 2020
Not too impressed.
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Nancy J.
March 31, 2020
I tried this on my hair according to the instructions and I do not see much of a difference. It looks the same. I thought it less brassy but still looking the same.
Nancy J. - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not make any difference to your hair color. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
amanda H.
March 28, 2020
Not sure
Reviewed Color: Copper
POSTED BY:
amanda H.
March 28, 2020
I’m honestly not sure about it. I guess I’m looking for something to add a richer red to keep it fresh. I don’t notice much difference when I use it.
Amanda H. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Molly C. - We're truly sorry that our Tint Rinse (Red) did not provide the expected outcome. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Naomi L.
March 27, 2020
It really doesn't enhance anything except my shower stall is holding the color!
Reviewed Color: Purple
POSTED BY:
Naomi L.
March 27, 2020
I find this product ineffective in enhancing color in between the hair dying. It seemed to dull out my color rather than add enhanced tint
Naomi L. - We're truly sorry that our Tint Rinse did not not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jodie U.
March 25, 2020
N/a
Reviewed Color: Red
POSTED BY:
Jodie U.
March 25, 2020
Really didn’t notice much difference in my hair after using
Jodie - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura L.
March 20, 2020
Not crazy about this
Reviewed Color: Purple
POSTED BY:
Laura L.
March 20, 2020
I really don't like or use this product. Is it possible to stop sending this from my order?
Laura - We're truly sorry that our Tint Rinse (Purple) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly C.
March 17, 2020
Don’t see a difference
Reviewed Color: Copper
POSTED BY:
Kelly C.
March 17, 2020
I have used this a few times and do not see a difference when I use it or don’t use it
Kelly - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Igsa B.
March 16, 2020
Tint rinse
Reviewed Color: Golden
POSTED BY:
Igsa B.
March 16, 2020
I was expecting a color rinse. It feels like an extra shampoo that creates more lather than the regular shampoo
Igsa- We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mildred A.
March 12, 2020
Keeps color vibrant at a cost
Reviewed Color: Light Brown
POSTED BY:
Mildred A.
March 12, 2020
I enjoyed using this product but switched to the correct color and then I started noticing how dry my hair was not just right after using the product, but through continued use. I still have two bottles that I won't be using. Hope they reformulate.
Mildred - Thank you for your feedback. We apologize for the disappointing experience you had with our Tinted Love (Light Brown). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
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