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Stefanie D. - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tabitha S.
July 3, 2020
Rough
POSTED BY:
Tabitha S.
July 3, 2020
This makes my hair feel like it has tons of split ends. I don't have any, but this makes my hair really rough and did nothing to it, but make it feel like many split ends. Not recommend.
Tabitha - We're truly sorry that our Weekly Retreat left your hair feeling rough. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Keigher N.
June 26, 2020
Thought my hair would be softer
POSTED BY:
Keigher N.
June 26, 2020
I've only used the product a handful of times, and each time I have high hopes, but I never get the expected results. I would think my hair would be soft and more manageable after use, but it's not. With that said, it could be doing exactly what it's supposed to - hydrating my hair and keeping it healthy. I just don't know!
Keigher - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Diane T.
June 25, 2020
Won’t repurchase
POSTED BY:
Diane T.
June 25, 2020
I use this every week because it’s there. I have extremely dry hair. I use it instead of the conditioner and would hope that it moisturizes better, but no..., it falls short. It would be more exciting if it at least lathered up nicely or had a pleasant scent...... I wouldn’t recommend.
Diane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Janice- We're truly sorry that our Weekly Retreat has not arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Misty C.
May 12, 2020
Conditioner
POSTED BY:
Misty C.
May 12, 2020
Doesnt do anything for me. My hair needs something stronger . probably wont buy again.
Misty - We're truly sorry that our Weekly Retreat did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Tara- We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Carla M.
April 29, 2020
Smells horrible not worth it
POSTED BY:
Carla M.
April 29, 2020
The flowery powder smell clung to my curls long after rinsing. Other conditioners I've used perform as well or better. It is thick. Not worth even the low pricetag.
Carla - We’re very sorry to hear that you were so disappointed with the Weekly Retreat -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Beth G.
April 24, 2020
Blonde to Brunette
POSTED BY:
Beth G.
April 24, 2020
From dying my hair white-blonde for several years, my hair is very dry and frizzy. I used the mask and my hair felt softer and more pliable, less brittle while wet. Once air-dried, the results were ok. #myhairneedshelp
Beth - We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Sheri S.
April 20, 2020
Disappointed
POSTED BY:
Sheri S.
April 20, 2020
After reading the many positive reviews, I had high expectations for this product. Unfortunately, I did not experience the touted benefits. My hair felt dry and a bit sticky after use.
Sheri- We apologize for the delay in our reply to your review. We're truly sorry that our Weekly Retreat did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tabetha E.
April 19, 2020
Not Good for my hair
POSTED BY:
Tabetha E.
April 19, 2020
This made my hair so gooey feeling. Took 3 washes to get the sticky, gooey feeling out. Had to throw away.
Tabetha E. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Weekly Retreat. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Tracy B. - Thank you for your feedback. We’re so sorry to hear that our Weekly Retreat did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jordan L.
April 16, 2020
silicone
POSTED BY:
Jordan L.
April 16, 2020
I do not use silicones in my hair, So i will not use this product. i didnt realize that when i first ordered it.
Jordan - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Misty B.
April 15, 2020
Dissatisfied
POSTED BY:
Misty B.
April 15, 2020
I was really hopeful for this product but it was hard to wash out and had my hair greasy looking in a day. Usually I can go 3 days between washes and my hair still looks fabulous. I don't know if I'm allergic or what but this product broke the back of my kneck out because I put it on the ends of my hair and it touched my kneck. I'm so glad I didn't get it on my scalp or I would have been very miserable. I'm very dissatisfied with this product but that doesn't mean it's not good for others because every other product I have tried from esalon I have loved. I just hate that I wasted money on a product that I can't use
Misty - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia R.
March 17, 2020
Works pretty well
POSTED BY:
Julia R.
March 17, 2020
I like that my hair looks more conditioned after using this but it’s not amazingly so, and definitely looks normal after my second wash. My least favorite part about this is the smell, it just too strong, but luckily it’s a wash out product so it doesn’t stick too much after rinsing.
Julia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Melissa L.
March 8, 2020
Not Moisturizing
POSTED BY:
Melissa L.
March 8, 2020
I have tried this product several times and every single time, it leaves my hair feeling brittle, dry, dull, and hard to style. I would not recommend this product if you have thick, naturally wavy hair.
Melissa - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
POSTED BY:
Stephanie W.
March 6, 2020
Didn't work for me...
POSTED BY:
Stephanie W.
March 6, 2020
I was really hoping this product would live up to it's claims. I've used it twice now over the last few days and honestly don't see any difference whatsoever. My regular/daily conditioner is just as good-if not better. My hair has been frizzy and getting static cling. Perhaps that is coincidence. But, I will not buy this again. The value doesn't justify the cost. I have medium thick, naturally curly hair.
Stephanie - We're truly sorry that our Weekly Retreat did not make a difference within your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Crystal- We're truly sorry that our Weekly Retreat did not perform as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Asta R.
February 9, 2020
not suitable for my hair type
POSTED BY:
Asta R.
February 9, 2020
the product smells very nice, however after applying it my hair became more frizzy and more difficult to manage, so I stopped using it after a couple of times
We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nancy M.
January 8, 2020
Not easy
POSTED BY:
Nancy M.
January 8, 2020
The instructions say leave it on 20 minutes, I think. After shampooing in the shower, and then put the mask? What do you do after showering and shaving, and waiting for mask to work and still not time to rinse out? It's good, but my opinion is still uncertain whether it's any better than just conditioner. Either way, it takes me a long time to get tangles out.
Nancy - We're truly sorry that our Weekly Retreat did not work as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details!
POSTED BY:
Ruth V.
January 1, 2020
Not that great
POSTED BY:
Ruth V.
January 1, 2020
On my first treatment I left it on for 1 hour initially it was good and my hair felt good. However the next day it was frizzy again so I am not certain how many treatments you need before it really kicks in. Worked more as a daily conditioner for me.
Ruth V. - We're truly sorry that our Weekly Retreat did not provide the aspect you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa C.
December 7, 2019
Can't say it works.
POSTED BY:
Lisa C.
December 7, 2019
To me, this seems more like a weak conditioner than a nourishing mask. I notice no improvement over normal condition bought at my local big box store. In fact, the individual hair masks from the dollar store make my hair feel smoother and look shinier than this does.
Lisa C. - We're truly sorry that our Weekly Retreat did not provide the aspect you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. Your eSalon Team
POSTED BY:
Susan K.
November 16, 2019
Not what I expected.
POSTED BY:
Susan K.
November 16, 2019
When I used this product it completely changed the texture of my hair. My hair felt very thin, limp, and hard to style. Not sure if it was me or the product, however, I was very focused on following the instructions to the T and just did not like the outcome.
Susan - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Annie E.
October 24, 2019
Just okay
POSTED BY:
Annie E.
October 24, 2019
I've used this multiple times hoping for fantastic results, but it just acted like a normal conditioner on my hair. That being said, I do heat-style a lot, so maybe I need some additional protection to really help soften/protect myhair post-shower, and pre-style.
Annie - We're sorry to hear that you were disappointed by your experience with our Weekly Retreat. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
anita C.
October 19, 2019
Weekly Retreat
POSTED BY:
anita C.
October 19, 2019
Works ok on your ends for dryness. But I like the leave in conditioner better.
Anita - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Eva H.
October 18, 2019
Just Okay
POSTED BY:
Eva H.
October 18, 2019
I have thin fine hair. After my hair was damaged horribly by the two consecutive dyes sent to me by my stylist, I tried this. It feels rich and smells good, but the moisturization it gives comes with a flat and lifeless look and would cause my hair to look very greasy by the next day. The effects don't last and my next wash makes my hair feel super dry again, no matter what kind of conditioner I use.
Eva - We're truly sorry that our Weekly Retreat did not provide the conditioning you expected. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Angela M.
October 14, 2019
Not Noticable
POSTED BY:
Angela M.
October 14, 2019
I really didn’t feel a difference in my hair after using this.
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Michelle - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ashley A.
September 18, 2019
Ridiculous
POSTED BY:
Ashley A.
September 18, 2019
I have no idea what this is SUPPOSED TO DO but it does NOTHING at all for me and now my hair is dryer than it was prior to using this crap. DONT WASTE YOUR MONEY.
Ashley - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
nancy - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jana M.
August 28, 2019
Adequate, nothing special
POSTED BY:
Jana M.
August 28, 2019
It was okay, but I have used other products that were better and smelled nicer.
Jana - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sheila A.
August 22, 2019
Just ok
POSTED BY:
Sheila A.
August 22, 2019
Just ok not really any different from store bought
Sheila - We're truly sorry that our Weekly Retreat did not provide the salon results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Marianna T.
August 21, 2019
Like a conditiones
POSTED BY:
Marianna T.
August 21, 2019
I didn't really see any changes, except that leaves my hair with more volume and somewhat frizzy, it was ok but for me just worked like any other conditioner.
Marianna - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Jen - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Suellen L.
July 30, 2019
horrible
POSTED BY:
Suellen L.
July 30, 2019
not as horrible as all the other products--still not worth the $ spent
Suellen - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
stephanie S.
July 9, 2019
Mosture Mask
POSTED BY:
stephanie S.
July 9, 2019
Product worked well...almost too well. When directions followed exactly, it truly felt like there was an additional layer added to my hair. I have very fine hair, but wouldn't say that my hair was weighted down to an unacceptable degree however, there was a strange texture to my hair after using.
I only used the "weekly retreat" once every 2-3 weeks as not only did I feel like the product continued to work for several days after using it, but it was obnoxious to apply and rinse out. Obviously the moisture mask is thicker in nature, thereby altering how a user would normally lather their hair, but this would also mean that several rinses were needed to feel like it was somewhat removed. Besides my shower taking three times as long, and the unsettling sensation of having product left in my hair at the end of a shower, the product itself does what it is advertised to do. I would have loved to give the product more stars, but it is difficult for me to personally want to use it again.
13 of 13 people found this review helpful. Did you?
Stephanie - We're sorry to hear that your Weekly Retreat resulted in an unsettling sensation. Because you were unhappy with the shade you received, we have gone ahead and added a credit to your account in the amount of your purchase. We will reach out to you shortly with more information. We look forward to providing you with a shade that will better suit your needs.
Deanna - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Christine T.
June 30, 2019
Where' the shine...Sorry not for me
POSTED BY:
Christine T.
June 30, 2019
Well, I definitely didn't have any shine. And it just made my hair too soft and too fine, too limp.
Not for me.
Christine - We're truly sorry that our Weekly Retreat did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dominique H.
June 25, 2019
Very Disappointing
POSTED BY:
Dominique H.
June 25, 2019
This was recommended to me for my hair that feels drier after I color it and I am so disappointed. First of all, it's a terrible value for your money. The bottle is really small. I only paid the discounted price because it was the first time I've added it to my plan and I was pretty shocked at how small the bottle is. I'm not going to name names here but a quick search will show MANY more conditioning treatments that are priced the same, or below this one with MUCH higher amounts of product in them. Second, it didn't work at all. Because the bottle was so small and I have long hair, I ended up using almost half the bottle with the first use. I let it sit for twenty minutes and when I went to rinse it out I ended up having to then use my own normal conditioner because my hair didn't feel moisturized AT ALL. Upon blow-drying it was clear it hadn't done a thing but wasted my money so no, I do not recommend this to anyone and I strongly urge esalon to re-evaluate this "conditioning treatment."
Dominique - We're truly sorry that our Weekly Retreat did not provide the conditioning you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amia H.
May 31, 2019
Weighs hair down
POSTED BY:
Amia H.
May 31, 2019
Plenty of moisture to the point of no volume. I definitely did not see that big of a difference in the shine of my hair. I'm glad I tried it but will not be using it that frequently.
Amia H. - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lynne S.
May 14, 2019
Not good
POSTED BY:
Lynne S.
May 14, 2019
Left my hair really dry and course - had to rewatch my hair and use my regular conditioner
Lynne - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Erin C.
December 29, 2018
Will this ever be back in stock?
POSTED BY:
Erin C.
December 29, 2018
I love this mask, but it is so disappointing that it is never in stock anymore! The mask is absolutely a 5-star for me...if I could get it again!
Miriam - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Irish Princess
November 2, 2018
It works!
POSTED BY:
Irish Princess
November 2, 2018
This is a good product. It does what it says, and did what I needed it to. The only reason I can't give it a 5 star rating is the major difficulty rinsing it out. That waxy sticky feeling that seems impossible to rinse out is definitely present. I actually experience this with the hair color itself, and across most products from e-salon. A little baking soda will rinse it, but it sure is a task to run for the baking soda every time I use a product.
Irish Princess - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Allie - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Heather D.
October 5, 2018
Terrible. wish i returned.
POSTED BY:
Heather D.
October 5, 2018
Terrible don't do it. Left a weird coat on my tub and had to clean it off took forever. and didn't do anything to my hair. Save your money.
Heather - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Karen M.
September 4, 2018
Hair product
POSTED BY:
Karen M.
September 4, 2018
So unhappy with how my hair was after using this. Would like to return it
Karen - We're truly sorry that our Keepin' It Rich did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rachel P.
May 15, 2018
Moisture Mask
POSTED BY:
Rachel P.
May 15, 2018
I really wanted to like this product. Unfortunately, no matter how much or little I adjusted the application, my thick mane did not take to it . . . result was greasy feeling, even after shampooing (1-2 times) afterward.
I am unable to continue using Moisture Mask. Should I return for a refund or credit?
Thank you for listening. . . .. Rachel P
Rachel - We're truly sorry that our Moisture Mask left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brenda R.
March 10, 2018
Keepin' It Rich
POSTED BY:
Brenda R.
March 10, 2018
Since my hair is fine, the moisture mask makes my hair feel and look a little greasy. I was not overly impressed with this product.
Brenda - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Susan P.
February 13, 2018
Nothing special
POSTED BY:
Susan P.
February 13, 2018
My hair did feel silky when wet, but it really didn't condition any better than my regular conditioners.
In fairness, I didn't leave it on for a long period of time. Only about 5 minutes.
Susan - We're truly sorry that our Keepin' It Rich did not provide the conditioning results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tara C.
January 6, 2018
Does not renew moisture to my hair
POSTED BY:
Tara C.
January 6, 2018
I was hoping to be able to switch to this product instead of using my bio silk every day. However, I was extremely disappointed in this product. It does not do what it advertises to do.
Tara - Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin' It Rich Moisture Mask. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sue R.
January 5, 2018
Okay
POSTED BY:
Sue R.
January 5, 2018
It was okay, but I can get the same feeling from a much cheaper product...sorry
Sue- We're sorry to hear you were disappointed with our Keepin' It Rich Moisture Mask. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Neetu B.
December 31, 2017
Moisture mask
POSTED BY:
Neetu B.
December 31, 2017
I’m very unhappy with the mask . I have dry hair so I thought this would deep condition my hair. I followed the instructions too. Very disappointed!
Neetu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janie R.
December 16, 2017
soft isn't better
POSTED BY:
Janie R.
December 16, 2017
when using this product, hair becomes very soft. Soft equates to "flat" for many of us. I would not use again.
Janie - We're truly sorry that our Keepin' It Rich Moisture Mask did not provide the experience you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Mila V.
November 2, 2017
Soft and Manageable Hair
POSTED BY:
Mila V.
November 2, 2017
Very nice, clean smell. I used it as a regular conditioner after shampooing, leaving it in for 15 minutes @ a time. My hair was softer and more manageable. I would've given it 4 stars but I find this product overpriced .
Mila- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debby M.
October 7, 2017
Doesn’t rinse clean
POSTED BY:
Debby M.
October 7, 2017
I’ve tried a few times, with varying amounts of product, and have found that although it does leave my hair softer... it also leaves it looking greasy.
Debby- Thank you for your feedback. We apologize for the disappointing experience you had with our Keepin It Rich Moisture Mask. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
phyllis T.
August 28, 2017
Still dry
POSTED BY:
phyllis T.
August 28, 2017
Felt soft while soaking on hair but, didn't tell much difference.
Phyllis - We apologize for the disappointing experience with your Keepin' It Rich Moisture Mask. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair care needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
sverre S.
February 20, 2025
weekly retreat
POSTED BY:
sverre S.
February 20, 2025
Sehr gutes produkt. meine haare brauchen mehr feuchtigkeit und die bekommen sie durch dieses produkt
Bonjour
Ma nouvelle couleur pour les racines me convient mieux car moins foncée sauf que mes longueurs auraient besoin désormais d'être aussi colorées ! J'ai les yeux marron et je souhaiterais la chevelure qui puisse les mettre en valeur . Merci pour votre conseil, pourrai je allonger avec la même teinte a ma prochaine cde??
Cordialement,
Elisabeth.
Nur empfehlenswert. Die Harre sind weich, geschmeidig und glänzend. Dank diese Maske, sind meine Harre nicht mehr elektrisch aufgeladen. Super Produkt. 👍
Il fait partie de mes produits soins et j’en suis bien contente je le combine avec les autres produits que j’ai pris chez esalon pour avoir des cheveux bien hydratés et en santé !!
Ce masque est magnifique. J'avais les cheveux deshydratés, et avec ce masque (1 seule fois utilisé) je vois le résultat. Mes cheveux sont doux, soyeux.
Die Pflege ist super für lockiges Haar, das gepflegt werden muss, aber beschwerende Pflegeprodukte nicht verträgt, da es die Naturlocken ungünstg beeinflusst! Immer wieder gerne!
Acheté lors de ma première commande car les couleurs dessèchent mes cheveux fins. Ce produit est génial, le cheveux est souple et doux!
J en commande un deuxième !
Mi cabello normalmente es dócil y muy manejable, solo que aveces por el clima, el agua u otros factores se encrespa un poco, con el uso de esta mascarlla vuelve su sedocidad y brillo, luciendo espectacular de nuevo.
Ich habe schon 11 x meine Farbe bestellt und bin sehr zufrieden. Dass ich von Natur rothaarig bin und langsam graue Haare bekomme, hier habe ich genau dieselbe Farbe gekriegt wie ich auf dem Kopf habe. Das ist einfach unglaublich. Meine Freunde, die mich lange kennen, merken gar nicht, daß ich gefärbte Haare habe! Ich bin nach wie vor rothaarig 😜
Dazu muß ich sagen, die Produkte sind qualitativ sehr gut und die Farbe hält lange Zeit.
Ich bin echt dankbar, daß sowas gibt.
Sehr gut,grade bei diesem Wetter sehr zu empfehlen. Da ich auch viel den Fön benutze habe ich festgestellt das sich mein Haar mit der Feuchtigkeitsmaske sehr verbessert hat.
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