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Custom Color Set
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66,489 Verified Client Reviews |
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Hair color is washing outI don't like how my hair color is covering a gray hair. The color by itself is good but duration of the color is very bad. It lasts not even a 10 days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSanda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Dry endsThe color is good and doesn't seem to fade quickly, however the damage to my hair is not worth the price. I don't over style my hair and occasionally let it dry naturally I also use color safe shampoo and conditioner. So this product probably works great for some people but for my hair it did not. 0 of 0 people found this review helpful. Did you? |
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okayColor didn't come out as rich as in past, didn't cover all my gray and faded after a couple of weeks. 0 of 0 people found this review helpful. Did you? |
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color not rightColor lasts a good while but not right for me 0 of 0 people found this review helpful. Did you? |
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Need something brighter, like pic in sunglasses.Please make brighter, the last one was too dark and ashy. Makes my skin look too rudy if I get ash tone. See pic with sunglasses, that is more of the color I need. :) Thank you! 0 of 0 people found this review helpful. Did you? |
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Not happy this time😔Too dark. Roots are turning gray after a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We apologize that your results have not been meeting your expectations. We have added a free order credit to your account and your colorist will make the according adjustments to better tailor your formula to your color goals. We look forward to this next opportunity to delight you! |
Seems differentThis is my second time using and I'm not as happy this time as I was with the first. The colour seems different, even though it says it isn't. Colour seems much darker and I can't see any red in my hair this time at all. 0 of 0 people found this review helpful. Did you? |
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WORST COLOR I HAVE EVER PURCHASEDthe dye felt like tar, stained EVERYTHING, the one little wipe they include does nothing.........I had to let the stain wear off, nothing would remove it, tried alcohol, baby oil, nail polish remover (per the operator I called at ESalon).........I will NEVER buy this product again and would LOVE a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Splotchy this time!Color came out very uneven with very dark splotches and areas where the color did not take. Not as happy as the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The color is still too darkI had to put off coloring my hair longer than usual, due to surgery. I used the 2 step color process. This color was far from what I wanted or expected, yet I got the exact same color, & did it correctly!! The roots are a dark brown, & the ends (bottle #2) turned my hair into a bright purple-ish Red!! I have 2 very different colors now! I'm not happy to say the least!! I've never had color issues from the salon I went to, & when a box color from walmart looks so much better than this coloring there's a big issue! June/July 2016 This color is better than it was the 1st time, however my hair is still too dark/deep (brown) I left it on longer to cover the gray, as suggested, but it came back in the same amount of time. Feb/March 2016 This color was much better than the 1st one from Dec/Jan. I'd like it to be a shade lighter, otherwise it's looks good. NO Copper colors for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We're truly sorry that you were unhappy with your experience. We have issued a refund, per our Satisfaction Guarantee, and will be reaching out to you shortly. |