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Custom Color Set
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66,489 Verified Client Reviews |
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Hair colourHi hair colour this time was far too dark, almost black. Could I go back to the original colour I first had. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Your colorist has carefully reviewed your comments and adjusted your formulation based on your feedback. We hope this reformulation is better suited to your desired shade. |
Never AgainThis is the most horrendous hair treatment product I have ever used. The ammonia smell is absolutely overpowering. My partner always does my roots and colour and could hardly see as his eyes were streaming and the smell was overpowering for us both. Having persevered to do the whole head I washed with the shampoo and conditioner purchased but it was nearly impossible to wash out. It coated the hair with what I can only describe as a silicone, leaving my hair sticky and totally unmanageable for days after, even after many further washes and conditions. I will never use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - We apologize that you were unhappy with your experience. While ammonia has a strong smell, our experts believe it is a safer and more effective alternative than carcinogenic ingredients other companies use, and we do recommend clients apply in a well-ventilated area for comfort. Additionally upon reviewing your Personalized Instructions, we see that you needed to take the leftover mixture into the shower after your timing was complete and massage the mixture into your hair, rinsing only after the mixture felt creamy. This essential step would have removed color residue from your hair. We see that we have refunded you for your purchase, per our Satisfaction Guarantee, and we hope this information is helpful. |
Not very impressedThe initial colour was good but it really only lasted a couple of washes. The roots seem ok but the ends have gone very pale and dull looking very quickly. Think I will cancel my order and go back to shop bought colours. Good to have tried it, thanks. 0 of 0 people found this review helpful. Did you? |
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Something is happening with the formula?With the last application, my hair looks dry, gray hair is not covered. I followed the instructions step by step as usual. Then when I washed my hair, it feels sticky and the shampooing is not enough to clear it up. The conditioner is also very little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly value your experience as a longstanding client and we apologize that your results were dry and sticky. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are always here to guide you through your application. |
still never covered my greyi was disappointed that my greys were not covered and i followed the instructions and times exactly. going to try a different colour and see how it goes . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not EnoughJust getting one bottle doesn't seem enough for thick hair...roots get done but I feel the rest of my hair needs more 0 of 0 people found this review helpful. Did you? |
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Horrible resultsFollowed directions that I received with my color Didn't cover gray. I called and complained they sent me a new batch, needless to say that didn't cover my grey either after washing my hair. So disappointed, I will pay over the counter prices and get the same if not better results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope you consider using our services again. |
ExpectationThe product does not meet my expectation 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWaheeda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Good but now perfectThey can't seem to get my colour right and its that the whole purpouse of not getting hair die in store? 0 of 0 people found this review helpful. Did you? |
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Med Brown GoldenThis color did not meet to my expectations. It did not cover my gray hair . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We apologize that the coverage of your hair color did not meet your expectations. Since you were disappointed, a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |