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Custom Color Set
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66,489 Verified Client Reviews |
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Pretty Color but doesn't cover grey.The color is pretty and what I wanted but only some of my gray is covered and the single gray strands I had scattered around my head came out blonde and are still visibly very light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarina - We apologize that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we'd love to send a reformulated color, free of charge, that will provide longer lasting results. So we've credited your account with one non-expiring hair color order. Again, we apologize you were disappointed with your results. |
I want to change my colorI would like to change my color because I do not like the color I initially in the beginning but cannot get feedback before my next shipment. 0 of 0 people found this review helpful. Did you? |
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Not what I expectedThe product and shipment was very professional but unfortunately it was not what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVilma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ScamI was not clearly informed that I would have a repeat order. Terrible colour match the first time and I don't want this order that has come through. I will be going to all forms of social media if I do not get a refund. Absolute scam!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiren- We’re sorry that you were unaware of our service. We would like to let you know that you can easily adjust the service or turn it off at any time. We encourage people to stay enrolled so that they get the discounted price for hair colour. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color didn't stayI colored my hair last Tuesday and it is now exactly a week later. I loved the color the day and day after coloring, however, it has faded quite a bit in just a week. The blond streaks I was wanted covered back to my original color is coming back through. Almost to the blond it was. I requested a permanent color and don't think that's what I received. I wash my hair every other day but still don't think it should be fading out this bad this quick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't workThe grey wasn't covered fully and color came out quicker than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanyelle - We’re sorry to hear that your hair color faded faster than you expected and your grays didn't cover completely. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Never got a true matchPlease cancel as I haven't gotten a true match yet... Costs too much to keep trying 0 of 0 people found this review helpful. Did you? |
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No difference seenThere's no hint of a blue tint, may just be my hair but unfortunate 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
don't buy this productIt made my hair fall out. I didn't realize I was on auto re-order and money taken out of account caused overdraft . I am very upset and I will never order again. 26 of 30 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction, we refunded you for your most recent color order. Again, we apologize that you were disappointed with your experience and wish you an easy recovery. |
New colourI need a softer color. My grays are white now so I need something that won't turn orangy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |