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Custom Color Set
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66,489 Verified Client Reviews |
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Not for meDyed my hair 3 days ago and today my roots around my hairline and temples are showing. I know my hair is resistant to dye in that area. Also dye made my scalp itch for about 18 hrs after application. Took a Benadryl tablet to help with itching. Hair feels great. Nice and soft but due to the reaction to the dye plus the fading around the temples and hairline, I will probably not reorder. 0 of 0 people found this review helpful. Did you? |
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horribleI don't know what has happened to the quality of your product but my last 2 orders have left my hair with lots of residue and extremely dry!. I have very much enjoyed using your brand until now I'm taking a break. I'm very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly value your experience as a longstanding client and we apologize that your results were dry and still had residue. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are here any time to guide you through your application. |
Membership and haircolor.Customer service is great, the ladies are professional and courteous. However, I just can't seem to get that color that I exactly want. Therefore, I wish to discontinue my membership, until I can determine, what color would suit me best, the color I have ordered from esalon, is still too dark for my age and preference. I have recommended this online salon service to my friends and family, should they desire something more personal. Thank you. 0 of 0 people found this review helpful. Did you? |
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Hate itNothing I have written has changed what you sent me. Will never use eSalon again. Have given you 3 months to change and nothing was done 0 of 0 people found this review helpful. Did you? |
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AwfulAlready emailed in... Waiting for solution now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSareh - We apologize that you disappointed with the results of your recent formulation. We see that you worked with your colorist to craft a complimentary color to better suit your desired shade, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your results. |
Hair ColorThis color is flat and not working for me. I'm discontinuing further ordering. Thank you, Shri Stefanelli 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShri - We are sorry to hear that your hair color turned out flatter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
NOOOOTerrible did not change my hair color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison - We apologize that your results did not deliver the difference you were expecting. Upon reviewing your account, we see you contacted us and we issued a refund accordingly, per our Satisfaction Guarantee. We'd like to assure you that we would be happy to adjust your custom color at any time in the future should you reorder, and we hope you again accept our apologies. |
Reformulated Custom Hair ColorWith regret, the reformulated product did not meet my expectations. The color faded too quickly despite infrequent hair washings ( 2-3 days). This product is not for me. It also does not provide long lasting grey coverage in comparison to others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeliza- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and turned off your Hair Color Plan. Again, we apologize that you were not 100% satisfied with your experience. |
My greys have to to a pink tone not what I expected! 😔With high hope of complete grey coverage my kids asked "Why did I color my white hair PINK" yes Pink.... With that said I am let down! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorColor only stayed about a week and then my roots started showing gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |