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Custom Color Set
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66,489 Verified Client Reviews |
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Not interested at this moment...Thank you for reaching outNot interested 0 of 0 people found this review helpful. Did you? |
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Not as decribedI wanted a lighter color but instead it was the same or even darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Hard to rinse outIt took 5 washes to get it out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that you were unsatisfied with your custom color and that it was hard to get out of your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
I did pretty dang good for never having done this before!Well it was my first time with e-Salon so I’m sure that part of this could be user error. I did find it hard to wash out and make sure that I got it all out. I did this application June 1st and I am already seeing my gray roots. But that could have been my error. I have never colored my own hair all by myself before. I think that I should have gone a little darker, but I’m not sure. I learned a lot for my first time and the customer service was outstanding. I needed to call in twice and have them reship. But they had no problem with my request and changed the shipping address from my work to my home to help ensure that I received my shipment. I am willing to give this another shot and see if I can make this work. 0 of 0 people found this review helpful. Did you? |
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Did not want a second orderIn my first order I specifically mentioned in the email that I did not want another order and a second order was shipped out to me and my credit card used without my authorization. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrina - Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Since you were unaware of your plan, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
horrible productIt did not color my hair as it was supposed to. It also made no difference what so ever. I do not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla - We apologize that your results did not meet your expectations. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color better tailored to your goals. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't pack quite enough punchI have short hair with quite a bit of grey but want to keep it a mid-brown. Don't find this product has quite enough depth but am going to try a darker colour to see if that helps. In addition, there is a lot of solution for someone with short hair, but unfortunately the product doesn't keep once opened (have tried and it has little effect when used a couple of weeks later). Smaller 'portions' at a different price range would be much appreciated for those of us with cropped hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We're truly sorry that your Made For You Color formulation did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a new formulation you love. We hope to continue helping you find hair perfection! |
Please call ancelIt made my hair brittle and felt to dry and hard to manage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your last color and reached out to you to see how we can best assist you, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
nice packagingordered dark blonde for my all grey hair that is colored blonde, turned it medium brown with a lot of red...don't like red hair.... don't want medium brown hair.....enough said. Going to hairdresser to get it fixed. $$$$$$ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsC - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Hair colorMy recent order of hair color affected my vision. I was unable to open my eyes due to the high fumes of solution during the rinsing of my hair. Not satisfied with harm that hair color ingredients may have. 13 of 16 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We’re truly sorry that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction that affected your vision, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |