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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Annie - We are sorry to hear your weren't satisfied with At Full Strength Repair Conditioner. We've added a credit in your account, so you can try something new.
PUBLICADO POR:
Katelyn N.
agosto 31, 2017
Makes my hair dry
PUBLICADO POR:
Katelyn N.
agosto 31, 2017
Like I said with the shampoo this made my hair very very dry it smells amazing but no good for my locks.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Katelyn- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Alison W.
agosto 22, 2017
can't get the pump to work
PUBLICADO POR:
Alison W.
agosto 22, 2017
very disappointing that I can't get the pump to work no matter how I twist and pull. I had the same issue with the shampoo bottle but eventually, it came loose and worked. If you have a 'tested' pump you can send me that would be great.
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PUBLICADO POR:
Troy H.
Respuesta de nuestros expertos
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathy W.
agosto 18, 2017
Heavy conditioner
PUBLICADO POR:
Kathy W.
agosto 18, 2017
This is a good deep conditioner, but too heavy for daily use for my hair. After a few days of using a very minimal amount my hair was very heavy. This is good for maybe once a week conditioning treatment. Still looking for a good daily conditioner for color-treated hair. Can you recommend one for me?
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PUBLICADO POR:
Troy H.
Respuesta de nuestros expertos
Lorena - Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan F.
agosto 15, 2017
Conditioner
PUBLICADO POR:
Susan F.
agosto 15, 2017
I used quite a bit of conditioner, but my hair was hard to detangle.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Susan- Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary Ellen R.
julio 23, 2017
Softer hair but needs more work
PUBLICADO POR:
Mary Ellen R.
julio 23, 2017
My hair is really curly, frizzy and dry so it's very hard to keep moisture in it and find the products that work. This conditioner helped but wasn't what I needed. For someone with less curls or straight hair would benefit more so than someone with really curly hair.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Mary Ellen - We're truly sorry that our At Full Strength did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Shauna S.
julio 16, 2017
Greasy
PUBLICADO POR:
Shauna S.
julio 16, 2017
Product left my hair feeling heavy and greasy.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Shauna - We're sorry to hear that you were disappointed by your experience with our At Full Strength. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nicole S.
julio 10, 2017
Can't rate
PUBLICADO POR:
Nicole S.
julio 10, 2017
Same as shampoo it exploded all over the box. Smells wonderful and the samples that come with the kit are amazing but I wish my bottles I paid for I could use!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nicole - We're truly sorry that our At Full Strength did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Running1
junio 26, 2017
Not as Expected
PUBLICADO POR:
Running1
junio 26, 2017
I expected this conditioner to be moisturizing but it's not.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Running1 - We're truly sorry that our At Full Strength did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mariana R.
junio 23, 2017
Terrible!
PUBLICADO POR:
Mariana R.
junio 23, 2017
Left my hair tangled and not soft...
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Mariana - We're truly sorry that our At Full Strength did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Margaret G.
junio 21, 2017
Greasy gross hair
PUBLICADO POR:
Margaret G.
junio 21, 2017
The shampoo leaves my hair in NEED of conditioner. Hair feels great right out of the rinse. When it dry though OMG. my hair is not greasy. I used to be able to go four or five days without washing and it would feel as greasy as it does when it's dried after a shower. The cheap shampoo and conditioner I used before this make my hair feel way better.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Margaret - We're sorry to hear that you were disappointed by your experience with our At Full Strength. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
April D.
junio 13, 2017
Not a fan!
PUBLICADO POR:
April D.
junio 13, 2017
My hair is curly and long. I couldn't get through my hair at all! It was a tangled mess! I had to use my store bought conditioner to comb it out!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
April - We're truly sorry that our [insert product name] did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kelly F
mayo 18, 2017
Disappointed
PUBLICADO POR:
Kelly F
mayo 18, 2017
I first tried the joining forces and the heat protection spray before I committed to the shampoo and conditioner. They made my hair softer, but sticky. I thought maybe since the shampoo and conditioner were cleaning products they may not be so sticky. Nope. They made my hair sticky too.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Kelly - We're sorry for your experience with our At Full Strength Repair Conditioner. We see you've communicated with one of our representatives who helped process your refund for this product. We hope we can help you find soft, sticky-free hair in the future.
PUBLICADO POR:
Anne D.
abril 20, 2017
not my favorite
PUBLICADO POR:
Anne D.
abril 20, 2017
it just doesn't feel good on my hair after I use it like the nourishing mask and other conditioners they sell.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Anne - We're truly sorry that our At Full Strenght didn't make your hair feel good. Upon reviewing your profile, we see we were able to help you find a product that you love.
PUBLICADO POR:
melanie N.
marzo 3, 2017
Esalon - conditioner
PUBLICADO POR:
melanie N.
marzo 3, 2017
Not that impressed actually, its ok but not the best for very long coloured hair. My hair was still very dry and I tend to use two conditioners to get a better result.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Melanie - Because you felt our At Full Strength Repair Conditioner didn't provide the result you expected, we've issued a credit to your eSalon account. We'll be reaching out to you shortly with recommendations and look forward to delivering the right results for you.
PUBLICADO POR:
Amy G.
febrero 12, 2017
Not for me
PUBLICADO POR:
Amy G.
febrero 12, 2017
So far all your products are too heavy for my thin hair! =(
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Amy - We're truly sorry that our At Full Strength did not provide the experience you expected. We see a credit has already been added for your products. We look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
stacey M.
enero 25, 2017
Not worth it
PUBLICADO POR:
stacey M.
enero 25, 2017
Did nothing for my hair, non hydrating at all. Make my thin hair even more limp.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Stacey - We're sorry your hair didn't feel hydrated by our At Full Strength Repair Conditioner. We've added a credit to your account, so you can try to find something else more to your liking. We recommend our Every Rich Way Moisturizing Conditioner. We'll send you an email with more information soon.
PUBLICADO POR:
Clarissa C.
octubre 28, 2016
Not bad
PUBLICADO POR:
Clarissa C.
octubre 28, 2016
I only got to use this twice it helped a little with the frizz but because of the scent I really dont want to use it again. The conditioner was yellow and smelled like a grandma.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Clarissa - Thank you for taking the time to give us feedback. We apologize you don't favor the scent of this conditioner and have added a credit for the amount paid. We will be reaching out to you shortly!
PUBLICADO POR:
Gwen B.
octubre 10, 2016
Disappointing
PUBLICADO POR:
Gwen B.
octubre 10, 2016
It seems less conditioning than the Color Safe Conditioning I've been using. Was hoping to see more smoothing, shine-restoring results.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Gwen- We're sorry to hear that the results of our At Full Strength Color Safe Repair Conditioner did not provide the results you expected. Per your Satisfaction Guarantee, we've added a store credit to your eSalon account for the amount of your purchase. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Roxann P.
agosto 15, 2016
Not what I expected
PUBLICADO POR:
Roxann P.
agosto 15, 2016
This conditioner doesnt do well on natural curly hair. My hair feels very course when it is wet and tends to be frizzy when dry.
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Roxann - We're sorry to hear that you were disappointed by your experience with our Color Safe Repair Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Kelli D.
julio 18, 2016
Bad conditioner
PUBLICADO POR:
Kelli D.
julio 18, 2016
Hated this product.....just didn't work, no conditioning!!
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Keli- We're sorry to hear that the results of our At Full Strength Color Safe Repair Conditioner did not provide the results you expected. Per your Satisfaction Guarantee, we've added a store credit to your eSalon account for the amount of your purchase. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Rebecca B.
junio 21, 2016
Disappointed
PUBLICADO POR:
Rebecca B.
junio 21, 2016
Didn't work as expected but maybe I'll give another in the product line a chance.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Rebecca- We're sorry to hear that the results of our At Full Strength Color Safe Repair Conditioner did not provide the results you expected. Per your Satisfaction Guarantee, we've added a store credit to your eSalon account for the amount of your purchase. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
.
junio 13, 2016
Decent but not the best shampoo I've used
PUBLICADO POR:
.
junio 13, 2016
The shampoo is ok but it does not feel like Salon formula shampoo and I don't feel that it moisturizes and rebuilds my hair as it claims. I will not order this product again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Angele - Thank you for your feedback on your experience with our At Full Strength Color Safe Repair Conditioner. Because you felt our conditioner didn't provide the moisturizing repair you expected, we've issued a credit to your eSalon account. We value every client, and look forward to providing you with a product that will better suit your needs, per our Satisfaction Guarantee.
PUBLICADO POR:
Anne F.
mayo 13, 2016
Pump problem
PUBLICADO POR:
Anne F.
mayo 13, 2016
The pump doesn't work. Had this problem with a previous purchase of a shampoo. The product works well though.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Anne - We're sorry to hear you experienced any difficulty with the pump on our At Full Strength Color Safe Repair Conditioner. To unlock the pump, turn the silver ring clockwise until it is secured tightly, then twist the head of the pump counter-clockwise for a quarter turn. If you have already done this and the pump is not working, please contact us and we’ll gladly send a replacement to you.
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