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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear the Light Set (Medium to Dark Copper & Mahogany) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sarah H.
abril 24, 2022
Anwendung alleine nicht zu empfehlen
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Sarah H.
abril 24, 2022
Leider wie bei allen Strängen-Anwendungen. Es alleine zu versuchen ist mit hohem Risiko verbunden, dass Strähnen ungleichmäßig am Kopf verteilt und nicht fein genug sind. Gerade bei fein gewählten Strängen, die mit einem Stielkamm abwechselnd gewählt werden, zieht sich die Farbe in den Ansätzen auseinander, und zudem befleckt sie umliegende Strähnen, die nicht eingefärbt werden. Wenn man nicht ein absolut geübter Profi ist, der mit Alufolien-Falttaschen am gesamten Hinterkopf hantieren kann, kann ich das nicht empfehlen. Ich werde ab sofort leider die Finger davon lassen müssen oder mir Strähnen (wirklich feine Highlights) beim Haarsalon setzen lassen müssen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah H.- Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Light Set (Medium to Dark Blonde) nicht Ihre Erwartungen erfüllt hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Nav K.
abril 20, 2022
Ok..I tried it again!
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Nav K.
abril 20, 2022
I tried this set again this year, and really disappointed with the result. I am buying the colour set to try and tone down the highlights as they are really light.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharon - We’re truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lillian M.
abril 8, 2022
Turned my daughters hair ORANGE
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Lillian M.
abril 8, 2022
I was so excited about this product. I was hoping for salon quality color for a fraction of the price. Except it turned my daughters hair orange, even though I watched all of the tutorial videos and read the instructions over and over again. It was horrific, and I had to take her to the salon to fix her hair. So in the end all it did was cost me even more than if I had just taken her to the salon in the first place, wasted so much of my time with all of the videos watched, and damaged my daughters hair. I also can't seem to find where I ask for the money back guarantee. I am so disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lillian - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Susan S.
marzo 30, 2022
Not the result I was expecting
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Susan S.
marzo 30, 2022
Turned my hair orange. I waited one week after colouring my hair with my usual custom colour set. Shame will not purchase again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Susan S. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Light Set. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bibiana P.
marzo 27, 2022
Beautiful color
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Bibiana P.
marzo 27, 2022
Satify with the color however did not cover my grey hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bibiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura P.
marzo 8, 2022
Technique
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Laura P.
marzo 8, 2022
Le résultat est satisfaisant mais j'ai encore besoin de me familiariser avec le produit pour ce qui est de la technique . Ce n'est pas simple pour l'arrière de la tête .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laura P. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous rencontriez des difficultés d'application. Nous avons quelques astuces à partager avec vous qui pourrait vous aider. Nous allons vous envoyer un e-mail avec plus d'information. Encore merci d'avoir choisi eSalon !
PUBLICADO POR:
Kate
febrero 28, 2022
Viel zu hell
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Kate
febrero 28, 2022
Leider ist das Ergebnis nach 30 Minuten viel zu hell und dadurch nicht sonderlich natürlich. Die Anwendung war jedoch einfach. Ich würde beim nächsten mal eine kürzere Einwirkungszeit wählen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kate - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Light Set (Medium to Dark Copper & Mahogany) nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Carol S.
febrero 23, 2022
Disappointed in Highlight color
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Carol S.
febrero 23, 2022
I have Dark Brunette hair, and ideally my hair should get a reddish/plum highlight. But I was disappointed that it ended up as a orange/tan shade ... way too much of a contrast, and I hated the look (so I'm going to have to re-color my hair). Is it possible to get burgundy/plum highlights for dark brunettes?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carol - We’re truly sorry that our Light Set (Dark Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diana P.
febrero 19, 2022
Horrible
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Diana P.
febrero 19, 2022
Didn’t mix well. Was dry and flaky. Had to wash after 10 mins because it was flaking onto my face.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kimi L.
febrero 6, 2022
Orange Strähnen
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Kimi L.
febrero 6, 2022
Leider sind trotz der eingehaltenen Zeit die Strähnen orange geworden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kimi L.- Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Light Set (Dark Brunette) nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Aisa E.
febrero 3, 2022
Enttäuschend
Color seleccionado: Rubio claro
PUBLICADO POR:
Aisa E.
febrero 3, 2022
Eine sehr feste Paste, die sich sehr schlecht ins Haar einarbeiten lässt. Insgesamt zu geringe Menge.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aisa E.- Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Light Set (Light Blonde) nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
CARRIE S.
febrero 2, 2022
Disappointed
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
CARRIE S.
febrero 2, 2022
I have now tried twice to have a satisfying result but it has been disappointing both times. The second application was much easier and less intimidating. The problem for me is the color. I wanted more of an auburn/ caramel color of highlights. This is what the sun would do naturally in my youth. Each time the resulting effect was that my hair looked to have gray highlights. Not the effect I was hoping for. I color my hair to cover the gray not add more to it. I wanted a warmer auburn color not gray. Disappointed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christy M.
enero 22, 2022
Did not like color
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Christy M.
enero 22, 2022
Not a good color very disappointing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christy - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Estralita J.
enero 15, 2022
Lightning
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Estralita J.
enero 15, 2022
I of course went with the formulation from my colorists and my highlights came out orange. I had a hair stylist friend do my Lightning and followed the instructions to the letter. I am so dissatisfied. I have been using esalon for years and have loved it. However 2 boxes ago it didn’t even cover my gray. This time I complained they wouldn’t refund me but changed my color in the next box and my hair came out almost black. I always request a burgundy. So displeased
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Star J. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Maribel C.
enero 14, 2022
Did not like it, orange/brass color
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Maribel C.
enero 14, 2022
I was expecting a better results but at the end I regret to purchase the light set, I got the recommended color for my base and at the end I got a Orange/brass color, it makes my hair look like tinted with a cheap hair dye. I totally regret to purchased it. Never again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maribel C. - Thank you for your feedback. We're truly sorry that our Light Set (Light to Medium Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jessie B.
enero 4, 2022
Waste of money
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Jessie B.
enero 4, 2022
Turned my hair orange super spotty and inconsistent, product seems very dry and is a pain to apply. I need go to a salon to have it fixed now, I should have just stopped after applying the over all colour. Wouldn’t purchase again.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jessie - Thanks for sharing your experience, we’re so sorry that it did not match your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please, check your inbox for more details, we hope to work with you further. Thanks again for reaching out and giving us the chance to get it right.
PUBLICADO POR:
Colleen E.
enero 3, 2022
0 stars if possible
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Colleen E.
enero 3, 2022
This literally turned my hair bright orange. If you're on the fence, don't do it. Just walk away. Say no to the bleach.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Colleen - We are so sorry to hear how disappointed you are. We truly value every feedback, and we are here to help you further and see how we can adjust your color; we would love to make things right if you give us another chance. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia W.
diciembre 15, 2021
Copper & Mahogany
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Cynthia W.
diciembre 15, 2021
I thought this would give me some nice mahogany/coppery highlights, which it didn't really. Just looked like a regular highlight with no color. Was hoping my medium brown which normally does well with highlights would pick up some of the colored highlights to my disappointment it didn't.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Myriah U.
diciembre 12, 2021
orange highlights
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Myriah U.
diciembre 12, 2021
The light set was easy to use and the instructional video on this topic was great. Unfortunately my highlights turned out pumpkin orange and looked terrible. I used the toning mask a second time the next day (esalon provides plenty of the toning mask.) to try to neutralize the color to no avail. I have been so happy with my custom color sets the entire time I've been an esalon customer that I was shocked how bad this product turned out on my hair. I will not use it again. I will continue ordering custom color from this company.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Myriah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wanda R.
diciembre 2, 2021
disaster
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Wanda R.
diciembre 2, 2021
very very difficult to use, unless you are a professional hair stylist doing this on someone else. results were terrible. uneven, clumpy, not pretty
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany B.
noviembre 24, 2021
Bad bad bad!
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Brittany B.
noviembre 24, 2021
I followed all directions correctly. The color was so bad I had to get it corrected professionally. The balayage color looked orange! Big yikes. Immediately canceled plan.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel O.
noviembre 22, 2021
Disappointing results
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Rachel O.
noviembre 22, 2021
I have used esalon's color system several times and been happy with the results. I used this light set today and followed the directions carefully. The formula was very chalky, drying on my hair almost instantly, making it almost impossible to apply evenly on each section of hair. After following the directions, I blow dried my hair and was frustrated to see patchy lighted sections all over my head. I used the included toning mask as well and my hair still turned out brassy. I would not recommend this product unless you are an expert or know someone with experience who can help you apply it evenly before it drys.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rachel - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pam L.
noviembre 18, 2021
Good luck covering it up later
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Pam L.
noviembre 18, 2021
I've now used two of e salons colors after highlighting over the summer and can STILL see the highlights. No help from them instruction wise on what to do after highlights.
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PUBLICADO POR:
Carmen G.
Respuesta de nuestros expertos
Pam- Thank you for reaching out to us here at eSalon! We truly appreciate you sharing your feedback with us. We are so sorry to hear your recent color results did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Candice S.
noviembre 17, 2021
Not unless you are a professional
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Candice S.
noviembre 17, 2021
I’ve been happily dying my hair for the last 6 months. The colorist said that my hair would not lighten very much and I chose the darkest highlights. It was a disaster. The end product was completely bleached out spotty and chunky. When I called frantic for help they said they would send a product to help me but wouldn’t/couldn’t explain why it was the best product to help. Also, I got it a week later.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane M.
noviembre 14, 2021
Major regrets
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Diane M.
noviembre 14, 2021
I've been using the Light Sets for awhile now and was always very happy with the results. However, even though I decided to try a darker hair color this time (which turned out beautifully), I was sent the same color Light Set that I used with my lighter color. I never questioned the selection nor did I read other reviews, but after having using the set yesterday, I wish I had. My beautiful underlying dark color now looks like it has orange stripes going through it. This Light Set color worked nicely with my lighter colored hair, but it looks horrendous with my new darker color. I'm afraid that I will have to live with the orange stripes until they fade because my hair is thin and fine, and I'm afraid of damaging it. I guess I'm just thankful that we're in our rainy winter season here in the PNW so I can keep my hood up when I go outside. Never again, unless they come up with a new color Light Set for this type of darker hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lana S.
octubre 30, 2021
Colour light set.
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Lana S.
octubre 30, 2021
The colour was nice, however my application of product, not so great! I have a bit to learn before I give highlights another go. Clumps of colour, and I probably should have done finer pieces of hair. Learning as I go, and would probably try again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lana - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeannie F.
octubre 27, 2021
Did not use
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Jeannie F.
octubre 27, 2021
Did not use. Used “silver quick toner” at hairdressers shop. Do you have that color toner?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeannie - Thank you for your review. We are excited for you to try the Light Set in the future. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details.
PUBLICADO POR:
Nadia M.
octubre 21, 2021
Lighting kit
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Nadia M.
octubre 21, 2021
Made my hair brassy had to cover straight away
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nadia M.- Thank you for your feedback. We're truly sorry that our Light Set (Light to Medium Brunette) did not meet up to your expectation. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle Q.
octubre 20, 2021
Balayage
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Danielle Q.
octubre 20, 2021
Je suis déçue car je pensais avoir des mèches différentes des autres commandes précédentes et non même couleur blond clair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Danielle Q. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Light Set (Cuivré Clair & Acajou). Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Nous espérons pouvoir vous aider !
PUBLICADO POR:
Bonnie B.
octubre 6, 2021
Not the right color
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Bonnie B.
octubre 6, 2021
I love that this product is super easy to use but not at all the result I was looking for. I requested for extra light brown highlights bc my hair is dark brown. I got an email after the order was made that my choice in color is not recommended. They recommended a dark brown high light kit which I accepted. I figure they knew more than me when it comes to coloring. After doing the process, my hair color looks exactly like my natural hair color. I spent $45 for my hair to look exactly the same. I suppose it’s my fault for not pushing for a blond to light brown highlight kit. I guess I will just figure out highlighting at the local beauty store.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bonnie - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Susan M.
octubre 3, 2021
Orange
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Susan M.
octubre 3, 2021
Followed instructions. Highlights came out orange. Ruined my hair. The custom color sets are fine, but if you are looking for highlights, pay for someone to do them at a salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria S.
septiembre 22, 2021
Orange hair
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Maria S.
septiembre 22, 2021
Unfortunately it turned my hair orange instead of giving me sun kissed highlights like advertised.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather H.
septiembre 15, 2021
no good
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Heather H.
septiembre 15, 2021
I tried to Highlight my hair and it did nothing I dont see any difference in my hair. would not suggest to buy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Erika G.
septiembre 9, 2021
Very dry chunky mix
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Erika G.
septiembre 9, 2021
I have used lightner before and they had a nice wet texture. Easy to spread on hair but is stuff dries out on the hair in a few minutes and is chunky. Very hard to work with. I have long hair and there was barely enough to finish. Nice suble color though.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erika - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer G.
septiembre 7, 2021
Too small
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Jennifer G.
septiembre 7, 2021
Not enough bleach for my hair, had to emergently mix up more! Also came out much lighter than expected, I'm half blonde now lol
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
erin F.
septiembre 6, 2021
product
Color seleccionado: Castaño oscuro
PUBLICADO POR:
erin F.
septiembre 6, 2021
absolutely not enough product here for my long long long hair. maybe after I have 2 boxes in hand I could write a good review
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erin - We're truly sorry that our Light Set (Dark Brunette) kit was not enough for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Hayley M.
septiembre 6, 2021
Not arrived, still waiting after 3 weeks
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Hayley M.
septiembre 6, 2021
Not arrived after 3 weeks, I’ve sent the company 2 emails asking for an update or replacement. No reply as of yet. Pretty disappointed as this is my first experience also.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hayley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christel H.
septiembre 2, 2021
Highlights sind viel zu hell
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Christel H.
septiembre 2, 2021
Viel zu hell, sieht furchtbar aus, auch mit der Tonermaske die dabei war
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christel H. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Light Set (Medium to Dark Blonde) nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Laurie P.
agosto 29, 2021
Gets lighter as time goes on making color white
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Laurie P.
agosto 29, 2021
I don't like that highlighter gets progressively lighter when I already have the lightest color kit
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not provide the tone you expected when reapplying. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vanessa R.
agosto 28, 2021
Orange hair
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Vanessa R.
agosto 28, 2021
It did not turn out well. Did not like. Was not a good recommendation from the stylist.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vanessa - We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Terri H.
agosto 23, 2021
Like it
Color seleccionado: Rubio claro
PUBLICADO POR:
Terri H.
agosto 23, 2021
It’s nice, but I need to be able to get my grey hair colored
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Terri - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Catherine D.
agosto 15, 2021
Not good
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Catherine D.
agosto 15, 2021
Before applying this I called eSalon to ask how many shades my hair would lighten from the chemical process. I was concerned about going too light. I told the colorist I was thinking of washing it out in half the recommended time and she informed me it would lighten a Max of three shades. I ended up keeping an eye on it and at 15 minutes I turned almost blond. I have dark brown hair. I had a heart attack. The toner only made the hair turn orange/copper. I look like a red headed Cruella Deville. Now I have to go to a real salon and get my hair fixed by a professional. Not cool eSalon. I want my money back.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We're truly sorry that our Light Set (Dark Brunette) did not provide the subtle tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Hayden L.
agosto 10, 2021
Shades of orange and yellow
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Hayden L.
agosto 10, 2021
Absolutely the worst thing I’ve ever done to my hair. The way they tell you to apply and time it leaves the bottom and middle layer processing longer so those areas are yellow — and the top is extremely brassy orangey awfulness. I thought since they formulated the base this would be something to complement it. I followed the instructions to the letter. Now I’ll be going to Sally to get a Demi color to try and mask it until my regular hair dresser has an appointment 5 weeks from now. This is going to end up being a very expensive fix. I don’t see a place for me to upload a photo …. Do not recommend if you have dark hair. My daughter has dark blonde / light brown hair and I added a few pieces around her face with the leftover — hers is cute but she’s got virgin light hair to start…. Not for dark hair …. Maybe not even for dark color treated hair ….
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hayden - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the even tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cathy P.
julio 30, 2021
deçue
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Cathy P.
julio 30, 2021
j'ai mis le temps pour me lancer , mais malheureusement le resultat est bof bof !!! la couleur est plutot fade et vire facilement au roux et cela fait des meches comme delavées ...
est ce une mauvaise manipulation ?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cathy P. - Merci pour votre commentaire. Nous sommes vraiment désolés d’apprendre que votre Light Set n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Fiona W.
julio 21, 2021
Disappointing
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Fiona W.
julio 21, 2021
There is definitely a knack to getting the technique right with this. I watched the ‘how to’ video first & followed the instructions. The back looks OK but the side bits are far too light and it has ruined the texture of my hair, making it puffy & parched. I think the processing time was too long for my hair.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Fiona - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the easy highlighting experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Julie S.
julio 20, 2021
Disaster!
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Julie S.
julio 20, 2021
I’ve been using the custom colour for the whole of lockdown and love it so decided to give the highlights a go, following the video tutorial stage by stage. Absolutely gutted. Left with bright orange stripes in my long, very dark brown hair. I look horrific. Seriously contemplating shaving my head.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julie S. - We're so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette). We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. We truly appreciate your feedback.
PUBLICADO POR:
Vicky L.
julio 17, 2021
Very harsh, trashed my hair
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Vicky L.
julio 17, 2021
Also it spread across my hair and didn’t stay where I’d applied it so I ended up with a not very attractive lighter top layer rather than the baylage I had attempted
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vicky L. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jill J.
julio 15, 2021
Too vivid for me
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Jill J.
julio 15, 2021
I was hoping for a more subtle blonde - the ‘yellow’ was too strong for me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jill J. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Nancy J.
julio 13, 2021
It did lighten….
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Nancy J.
julio 13, 2021
It did lighten but to a super brassy orange color. It looked so terrible. Not at all what I was hoping. I’ve basically have been wearing a hat ever since I did it till I figure out what to do. I was sent a toner and it worked somewhat. But I’m skeptical about doing bayalage like this again.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Nancy - We apologize that you aren’t happy with your Light Set results. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to help provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jodie B.
julio 12, 2021
To red
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Jodie B.
julio 12, 2021
My hair is to red with this color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne-Marie
julio 11, 2021
Farbe leider zu hell
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Anne-Marie
julio 11, 2021
Die Highlights sind leider viel zu hell geworden, besonders bei den zuerst aufgetragenen Strähnen. Ich habe die Zeit in der Anleitung eingehalten, aber hätte sie vermutlich kürzer einwirken lassen müssen...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anne-Marie - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Light Set (Light to Medium Brunette) nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Alexis M.
julio 7, 2021
Not aFan
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Alexis M.
julio 7, 2021
This dried my hair out and was difficult to work with. It came out brassy and has orange hues.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alexis - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the correct tone and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Raquel B.
julio 2, 2021
Dissapointing.
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Raquel B.
julio 2, 2021
Followed directions to the t however my color turned out orange. Unfortunately will take off of my auto ship.:(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Raquel - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura W.
junio 30, 2021
Not good
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Laura W.
junio 30, 2021
I have medium to dark brown hair and I bought the highlights that was suggested for my hair color. It turned out AWEFUL. It was way to blonde. It looked so bad. Lucky I had a soft medium brown store bought hair color and I immediately colored all the highlights. When I was done it looked much better but you could still see some blonde in my hair. With the highlights I watched the videos a few times and read the instructions because I was really scared to do this. Now I know I’ll never ever buy this again. A waste of my money and a $3.00 box color fixed it.
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PUBLICADO POR:
Carmen G.
Respuesta de nuestros expertos
Laura- We're truly sorry that our Light Set in Light to Medium Brunette did not provide the sun-kissed results that you were hoping for. We sincerely value every client and we thank you for sharing your feedback with us. We have reached out to you via email to see what we can do about remedying this situation. Keep a lookout on your inbox for more details.
PUBLICADO POR:
Amy S.
junio 29, 2021
Money back guarantee is a lie
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Amy S.
junio 29, 2021
I am still not happy with my color. I have complained multiple times. Money back guarantee is a lie. Im canceling my account
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria R.
junio 29, 2021
Not satisfied
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Maria R.
junio 29, 2021
My highlights are lighter than I wanted even though I follow the times instructed. I'm a bit disappointed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ingrid D.
junio 24, 2021
Peut mieux
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Ingrid D.
junio 24, 2021
Très belle mèche juste pas évident à le faire toute seule pas pratique
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ingrid D. - Merci d'avoir partagé votre expérience avec nous ! Nous sommes ravis d'apprendre que le résultat de votre kit de balayage Light Set vous a plu. Cependant, nous tenons à vous aider avec l'application. Nous allons vous envoyer un e-mail avec plus de détails concernant l'application de notre Light Set pour vos prochaines commandes. À très vite !
PUBLICADO POR:
Cindy S.
junio 17, 2021
highlights
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Cindy S.
junio 17, 2021
wrong color, never wanted light cooper in my hair.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea L.
junio 15, 2021
did not like it at all
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Andrea L.
junio 15, 2021
I reached out to inquire about this product and decided to purchase based on the info provided, product description, and how-to videos. It turned out just plain awful. The "highlights" are orange streaks that look terrible. I feel like I look like Tigger. I will definitly not purchase again and wish I would not have wasted the money the first time. I am pretty sure I am going to need to go to a salon and cough up the money to have color repair done.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie L.
junio 13, 2021
Turned hair bright orange
Color seleccionado: Rubio claro
PUBLICADO POR:
Julie L.
junio 13, 2021
Help my hair is now orange
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth S.
junio 11, 2021
Skip This
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Elizabeth S.
junio 11, 2021
All I accomplished was putting swaths of bleach over my base color. Should have left it alone. Even with foils or a cap, the bleach resulted in that reddish brown bleached look, not blonde and certainly not light. The powder that was supposed to be incorporated into the developer occupied by volume twice the space. Never got it "creamy" Best I could do was a texture that resembles pie crust before you add the tablespoon of water.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claudia G.
junio 9, 2021
Love the result but...
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Claudia G.
junio 9, 2021
The amount of lightener provided isn't enough for my thick mid-length hair. I have to buy two, which at double the price isn't much cheaper than what I'd pay at a salon for a professional job without any effort.
Please think about increasing the amount of product so I can justify the expense of continuing to use it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claudia G. - Thank you so much for your feedback! At eSalon, we're taking with consideration all our clients feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexandra R.
junio 8, 2021
Turned my hair NEON ORANGE! Can't get a refund!
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Alexandra R.
junio 8, 2021
Biggest mistake of my life! I foolishly tried Light Set twice. First time, it turned my medium brown hair BRIGHT NEON ORANGE. I contacted eSalon and they recommended the purple Tint Rinse in conjunction with the Light Set next time for better results.
So fast forward 3 months. After having to dye my hair back to brown at my own expense, I reordered the Light Set and Tint Rinse (I'm an idiot for trying this again, I know). I re-watched all the YouTube videos and instructions, and very carefully applied the Light Set and waited the 30 minutes. BRIGHT ORANGE again!! I followed with the recommended Tint Rinse and it did absolutely nothing except form a huge lather that really dried my hair out and made it feel like straw.
I contacted eSalon about their 100% guarantee but they said NO! They refunded me the first time, and even though an eSalon rep suggested I try it again with the Tint Rinse, they would not honor their guarantee anymore.
The eSalon rep did not inform me before I repurchased that they only honor their satisfaction guarantee ONE time. I am so saddened by the lack of customer service! I feel like eSalon tricked me into repurchasing not only another Light Set, but also the Tint Rinse, and now they won't honor their satisfaction guarantee.
So basically I paid eSalon $60 to turn my hair NEON ORANGE and also damage it. And now I need to spend even more money to get it fixed.
Moral of the story: eSalon's satisfaction guarantee doesn't always apply, so buyer beware. Light Set product turned my hair NEON ORANGE even with the Tint Rinse. I do not recommend it! I guess if something seems to good to be true, it probably is. So upset.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
AIDA B.
junio 3, 2021
Avis
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
AIDA B.
junio 3, 2021
Des difficultés à appliquer seule , le cheveu a coloré très vite. En cas d''erreur lors de l' application j'aurais eu du mal à rattraper. Le ton de couleur était trop claire pour moi j'aurai du prendre une teinte plus foncé. Pouvez vous me conseiller pour la prochaine fois.
Merci à vous
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
AIDA B. - Merci pour votre commentaire. Nous sommes vraiment désolés d’apprendre que notre Light Set n'a pas répondu à vos attentes. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Isabella P.
mayo 24, 2021
Nicht geeignet um es selbst schön zu machen.
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Isabella P.
mayo 24, 2021
Es ist super schwer die Strähnen selber schön zu machen. Vor allem vom Ansatz her, funktioniert es nicht. Daher werde ich es nicht mehr bestellen.
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PUBLICADO POR:
Manuela S.
mayo 24, 2021
Great product but
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Manuela S.
mayo 24, 2021
The products are fabulous, well packaged and very easy to use. All laid out for you with no chance of errors given the instructions. My issue is the colour did not take well as my grey has just gone too long without colour on the roots. I don’t blame the product think it’s just waiting too long i between colouring. Will try it again at some point.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Manuela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mercedes O.
mayo 23, 2021
awful results
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Mercedes O.
mayo 23, 2021
this was the absolute worst mistake for my virgin hair.
now, i need to go to the salon to fix my orange hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mercedes O. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle D.
mayo 23, 2021
Didn't work
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Michelle D.
mayo 23, 2021
I used this light set last night and it didn't work.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Medium to Dark Copper & Mahogany) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stacy F.
mayo 23, 2021
Brass IS the color
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Stacy F.
mayo 23, 2021
My hair has vivid orange and copper highlights. Not the caramel color I was hoping for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stacy - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather A.
mayo 20, 2021
light set
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Heather A.
mayo 20, 2021
The highlight stuff was paste. It didn’t spread on hair very well. My hair has a bronze look to it. I’m not happy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Light Set (Light to Medium Brunette) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jermaine F.
mayo 19, 2021
It's ok
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Jermaine F.
mayo 19, 2021
The highlight kit is ok the toner didn't do much on my hair but I like the blonde it left
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jermaine F. - Thank you for sharing your feedback with us! We are so sorry that our Toner (Light Set) didn't work for you. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra B.
mayo 18, 2021
Highlights are very faint
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Sandra B.
mayo 18, 2021
This didn't seem to work for me. I have very thick hair so we used the whole mixture, the highlight are very faint and really only shows up when I am in the sun outside. I may try a more blond highlight next time, rather then cinnamon .
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandra - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mandy H.
mayo 11, 2021
Difficult to apply
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Mandy H.
mayo 11, 2021
Very thick so difficult to apply. I put it on as the instructions and video instructed me to but doing it myself was hard and after 5 mins it looked like it was going green so I panicked and took it off. It did lighten it ever so slightly in those 5 mins thou so it would it been fine if I had left it on longer
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PUBLICADO POR:
Sarah C.
Respuesta de nuestros expertos
Hi Mandy, thank you for sharing your feedback with us! We are so sorry to hear it was hard to apply. We made our clay formula to help stick to your hair and not run all over! If you have additional questions, please give us a call so you can speak directly with a colorist. They will be able to walk through any application and give you the best tips!
PUBLICADO POR:
Evelyne L.
mayo 9, 2021
Mauvais coloris
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Evelyne L.
mayo 9, 2021
Le coloris cuivré clair était un blond presque blanc !! Et aucune réponse à ma réclamation ! Je suis hyper déçue. Manque de sérieux et de suivi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Evelyne L. - Merci pour votre commentaire. Nous sommes vraiment désolés que notre Light Set n'a pas répondu à vos attentes. Nos coloristes vous ont contactés par email afin de remédier à la situation et de pouvoir répondre au mieux à votre objectif couleur. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Mindy S.
mayo 9, 2021
Orange & brassy
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Mindy S.
mayo 9, 2021
Don’t be tempted to buy. Stick with regular color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mindy - We never like to hear that our customers are unhappy with their color or the Light Set (Dark Brunette), which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sally B.
mayo 9, 2021
A diaster! Beware!!
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Sally B.
mayo 9, 2021
The mix dries very fast and not nearly enough to cover anything. The highlights came out ok then I washed and applied the purple product. The highlights turned BRIGHT ORANGE! It was awful. I had to cover everything with a dark color and lost all the other beautiful highlights I had.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sally - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Medium to Dark Blonde) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maria G.
mayo 9, 2021
Gave it a try twice
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Maria G.
mayo 9, 2021
This is the second product I purchased...first was the all over color which did not cover my grey..second is the highlights..followed all directions, saturated hair, left it on for a little over processing time and did nothing. Not happy at all
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna H.
mayo 1, 2021
I don't recommend this for mid/dark hair
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Anna H.
mayo 1, 2021
Unfortunately my hair went orange. If you have dark hair I would give this a miss.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anna H. - Thank you for your feedback. We’re so sorry to hear that our Light Set (Dark Brunette) did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Rocio T.
abril 30, 2021
Good
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Rocio T.
abril 30, 2021
I have issues , but I was able to fix it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rocio - We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jill M.
abril 29, 2021
Orange
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Jill M.
abril 29, 2021
Looks orange to me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura H.
abril 29, 2021
Not enough product
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Laura H.
abril 29, 2021
It was much more difficult than I’d expected to apply Light Set myself, but I’m sure it will get easier with practice. I have a lot of hair, so when I finally did the highlights on my crown I ran out of product. Unfortunately I’ll have to order another kit to finish my hair, which is expensive considering I’ll only be using about one-fourth of it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maureen S.
abril 28, 2021
Not great
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Maureen S.
abril 28, 2021
Easy to use but highlights are copper. Not what I expected.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maureen - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Susan S.
abril 28, 2021
highlights
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Susan S.
abril 28, 2021
the color and highlight effect look great, but my hair feels terribly dry now
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Robin D.
abril 22, 2021
Not happy wit this shipment
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Robin D.
abril 22, 2021
I’m not sure what the issue was with this month but it didn’t cover my new growth of gray. I will have to color my hair again. Not happy with this shipment
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Robin - We’re truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Victoria T.
abril 19, 2021
Turned my hair orange
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Victoria T.
abril 19, 2021
I ordered the set to lighten pre-dyed hair, also eSalon. The hair turned bright orange! Luckily I had left over color to hide it but I feel like I damaged my hair for no reason. The whole benefit of eSalon is the customer service/colorist help so this doesn't happen. If it couldn't work with pre-dyed hair why not let me know?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Victoria - We're truly sorry that our Light Set (Dark Brunette) did not provide the tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tedde L.
abril 16, 2021
My hair is breaking off in chunks...
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Tedde L.
abril 16, 2021
NOT HAPPY
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tedde - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Taylor W.
abril 15, 2021
I look like a cheetah!
Color seleccionado: Cobrizo y caoba claro
PUBLICADO POR:
Taylor W.
abril 15, 2021
I followed the directions, but the solution came out very dry and left my highlights splotchy. It looks like I tried to make my hair cheetah print. Definitely won’t be using again since I had to pay to have my hair fixed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Taylor - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sonja C.
abril 15, 2021
ok?
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Sonja C.
abril 15, 2021
It turned out ok, but was a more cumbersome process than I'd want to deal with on a regular basis, you do your regular color first and then do this within in a week and there are multiple steps where you have to leave stuff on your hair for extended periods of time. It was subtle so that is a positive, I would not do again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sonja - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dani D.
abril 14, 2021
hated it!
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Dani D.
abril 14, 2021
the process is not as easy as they say. I thought the results would be very subtle, and youd have to build up to reach a lighter color, but right in the first application my hightlights are very marked and now a horrible orange, brassy color. My hair was healthy and with no previous hair dye, and I followed the instructions accordingly
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dani D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your Light Set application. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Amy W.
abril 13, 2021
Brassy - yellow/orange
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Amy W.
abril 13, 2021
I was so excited about this highlight set, but unfortunately it didn’t lift well on my hair. I have a section that’s really yellow/orange. I’m hoping a colorist can help cover up the yellow/orange. I’m very Ashe blonde and this looks not so good against my cool hair tone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary M.
abril 8, 2021
If I could give it no stars I would
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Mary M.
abril 8, 2021
I used this kit as instructed and it left my “highlights” orange. The toner did nothing to neutralize the orange. It’s costing more to color correct at the salon than had I gone in to get my regular service. So very disappointing!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your highlighting application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us. We truly appreciate your feedback.
PUBLICADO POR:
Emily J.
abril 3, 2021
Not for darker hair
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Emily J.
abril 3, 2021
My husband followed the instructions completely and my light brown hair is now brassy and orange. Should have read the reviews before purchasing. Toner does nothing to help. This really isn't for darker hair colors.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina G.
abril 2, 2021
Turned hair orange
Color seleccionado: Castaño claro a medio
PUBLICADO POR:
Christina G.
abril 2, 2021
The highlight kit made the brown parts of my hair orange. I had better luck with a different brand.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christina - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelsey S.
marzo 31, 2021
My hair is orange and purple
Color seleccionado: Rubio medio a oscuro
PUBLICADO POR:
Kelsey S.
marzo 31, 2021
The highlight that was selected for me turned my roots and streaks of my hair orange, while the toner turned some of the streaks purple. HIGHLY do not recommend. I originally asked for an all over color and was convinced to buy a more expensive highlight kit. You are literally better off buying any drug store hair dye. In fact, a year ago I highlighted my own, light brown, unbleached hair with an $11 box of drugstore dye and you would have thought it was professional. What am I supposed to do with orange AND purple hair!?!?!?!?
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Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelsey - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Josie C.
marzo 31, 2021
Not what I expected
Color seleccionado: Rubio claro
PUBLICADO POR:
Josie C.
marzo 31, 2021
I thought this light set would be easy to apply with foil paper as done in the salon, but thats not how these highlights are done. I am not comfortable just drawing it on my hair without the foil paper to separate it so it doesnt taint other hair, so I have not used it at all and I am unable to return.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Josie - We’re truly sorry that the application process for our Light Set (Light Blonde) is not as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christina H.
marzo 31, 2021
Came out to orange and brassy
Color seleccionado: Cobrizo y caoba medio a oscuro
PUBLICADO POR:
Christina H.
marzo 31, 2021
I think the processing time was too long. It didn’t take me that long to get the mixture applied and it was an easy enough process but I think my processing time was just too long. I think if it was maybe 10-15 minutes less then they would have been perfect.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Justine S.
marzo 28, 2021
Orange Highlights...
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Justine S.
marzo 28, 2021
I ordered my first custom color set in dark ash brown & light set. The custom color was darker than expected but I figured it will lighten up a bit over time. I also applied the light set day after and followed instructions very carefully. After I washed and blowed it dry, I was surprised that the highlights were pretty orange...not what I expected when I ordered ash-brown as the base color, so I assumed the highlight set would be adjusted to compliment my base color. I really do not like any orange in my hair and always tell the colorist to not use any color that has orange in it. I'm afraid the orange will become even lighter over time so I'll have to invest in purple shampoo until I make a trip to a salon to get it done right. I was curious about eSalon and glad I tried it but I won't be doing highlights/balayage at home again!
5 de 5 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Justine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liv C.
marzo 28, 2021
It did not work.
Color seleccionado: Castaño oscuro
PUBLICADO POR:
Liv C.
marzo 28, 2021
I was very disappointed with the results. I was really looking forward to doing the balayage, but it did not work, and my hair is the same colour.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Liv C. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
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