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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Lou - We're sorry to hear that our Big Love Volumizing Shampoo did not meet your hair care goals. Per our Satisfaction Guarantee, we have added a credit for the product to your account. For curly hair like yours, we recommend our new Getting Rich Moisturizing Shampoo. Look for our follow-up email for more information!
PUBLICADO POR:
Bridgett S.
octubre 28, 2016
Not the best
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Bridgett S.
octubre 28, 2016
Only product fron e salon I would not repurchase,not conditioning enough for me
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Bridgett - Because you felt our Big Softie didn't provide the conditioning you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Kathrin B.
octubre 28, 2016
Won't buy again
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Kathrin B.
octubre 28, 2016
Nice scent. After using the shampoo and conditioner my hair already felt dry and flat while wet. It is usually curls up pretty quick. After it air dried it was dry and frizzy. Won't buy again.
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PUBLICADO POR:
Erica D.
octubre 17, 2016
Not a fan - bummed
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Erica D.
octubre 17, 2016
Definitely not a fan with my hair. I loved the Easy Glider set and was hoping that this set would add a little umph to my hair now that I don't have to worry about humidity (fall/winter vs summer). My hair is so dry now. The shampoo and conditioner set is the only thing I've changed. Using same styling products and procedure. BUMMED!
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Erica - Thank you for sending us your feedback on our volumizing shampoo and conditioner. We are sorry it wasn't what you were looking for afterall and we have reached out to you after adding a credit to your account. Please let us know if there is anything else we can do.
PUBLICADO POR:
Erica D.
octubre 17, 2016
Not a fan
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Erica D.
octubre 17, 2016
Definitely not a fan with my hair. I loved the Easy Glider set and was hoping that this set would add a little umph to my hair now that I don't have to worry about humidity (fall/winter vs summer). My hair is so dry now. The shampoo and conditioner set is the only thing I've changed. Using same styling products and procedure. BUMMED!
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Erica - Thank you for sending us your feedback on our volumizing shampoo and conditioner. We are sorry it wasn't what you were looking for afterall and we have reached out to you after adding a credit to your account. Please let us know if there is anything else we can do.
PUBLICADO POR:
Brenda G.
octubre 13, 2016
Volume
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Brenda G.
octubre 13, 2016
It was ok but it seems to cause my color to fade quicker.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shelly M.
octubre 12, 2016
It's OK - if you can get any out of the bottle
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Shelly M.
octubre 12, 2016
The conditioner is OK but not worth the hassle of fighting to get any out of the bottle so I won't be ordering again. I was hoping for a little more softness but I'm not getting that, even when I add more product, and I'm tired of struggling with the pump so am disappointed to say I'm giving up on it. Same with the shampoo. Just OK.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Shelly - We're sorry to hear that you were disappointed by your experience with our Big Softie conditoner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Shelly M.
octubre 12, 2016
Its OK - if you can get any out
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Shelly M.
octubre 12, 2016
The shampoo is OK but not worth the hassle of fighting to get any out of the bottle so I won't be ordering again. I was hoping for a little more softness but I'm not getting that and I'm tired of struggling with the pump so am disappointed to say I'm giving up on it. Same with the conditioner. Just OK.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Shelly - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Erika L.
octubre 6, 2016
No Detangle
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Erika L.
octubre 6, 2016
Hard to work through my hair as there isn't enough detangle in the formula. I get that it needs to be light as a volume boosting conditioner....but it also needs to do the job.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Erika L.
octubre 6, 2016
Hard to work through....
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Erika L.
octubre 6, 2016
Difficult to work through my hair, not impressed.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Erika - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Hope J.
octubre 3, 2016
It's Ok
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Hope J.
octubre 3, 2016
I have really fine hair and that will look greasy and weighed down very easily. I LOVE the little packet of conditioner that always gets sent with my color, so I thought I would try getting a whole bottle. I bought this one and the Love Unconditionally (which I love). I think this is ok. It keeps my hair soft and doesn't weigh it down or make it look greasy, but I don't see any difference between this and the Love Unconditionally as far as volume. The pump is super stiff and I cannot stand the scent of this one. It is way too musky, maybe it is vanilla? I am not sure, but it is a strange/strong scent that really bothers my allergies. I'll just stick with the Love Unconditionally next time.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Hope - We’re sorry that you were unsatisfied with our Big Softie Conditioner. We're happy to hear you found the perfect match with our Love Unconditionally Conditioner. Thank you for your feedback!
PUBLICADO POR:
Annie
septiembre 30, 2016
Meh
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Annie
septiembre 30, 2016
Frizzed my hair rather than making it feel thicker.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Annie - We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Charity H.
septiembre 27, 2016
Hard to pump out of bottle
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Charity H.
septiembre 27, 2016
Shampoo is either too thick or bottle has too small of a nozzle. Shampoo itself is fine but I hate the bottle enough I won't buy it again.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Charity- Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoos to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Beverly V.
septiembre 26, 2016
Dont like
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Beverly V.
septiembre 26, 2016
Doesnt make hair feel clean
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Beverly- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Beverly V.
septiembre 26, 2016
Dont like
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Beverly V.
septiembre 26, 2016
Doesnt make hair feel clean
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Beverly- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maggie C.
septiembre 26, 2016
Big Love Volumizing Shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Maggie C.
septiembre 26, 2016
Love the way it smells, but my scalp is breaking out from the product. Not sure why. As far as volumizing part I see no difference when I style my hair.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Maggie - Because you felt our big Love didn't provide the volume you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Carole A.
septiembre 26, 2016
Not so easy to use shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Carole A.
septiembre 26, 2016
The pump on the shampoo worked the first time I used it and I was pleased with the shampoo, but since then the pump does not pump. I would prefer just a cap. At least it would be easier to use.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Carole - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Sandra A.
septiembre 23, 2016
Doesn't condition well
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Sandra A.
septiembre 23, 2016
I bought this because it paired me with it after answering several questions about my hair and either i had high expectations or must've answered something incorrectly.
This doesn't leave my hair soft, rather leaves it greasy. I have thick curly hair and I swear my hair is more frizzy than it's ever been. I would stop using it but for what I paid, I'm going to have to rough this one out since also their refund doesn't include shipping. Very disappointed.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Sandra - Thank you for taking the time to write a review. We went ahead and added credits to the account for the shampoo and conditioner order you made and hope our new product suggestions better suit your needs. Please reach out if we could assist you further.
PUBLICADO POR:
Jen M.
septiembre 22, 2016
Simply awesome...not!
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Jen M.
septiembre 22, 2016
Lightweight for baby fine hair, smells yummy, and rinses cleanly. My hair is not weighed down. Love it!
Update - I used this for over 6 weeks and my hair began to friz and become wiry. I stopped using it and my hair returned to its silky normal status. Don't use this product!!!
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Rosaura S.
septiembre 22, 2016
Worst conditioner for color treated hair
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Rosaura S.
septiembre 22, 2016
The conditioner does not soften your hair but makes it super dry and frizzy. Even if you use lots of conditioner it still doesnt make it soft.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Rosaura - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Rosaura S.
septiembre 22, 2016
Worst shampoo for color treated hair
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Rosaura S.
septiembre 22, 2016
This shampoo does not lather at all, you have to use so much shampoo to get a small lather on your scalp and hair. I also did not notice in volume on my hair. I would not purchase this shampoo again.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Rosaura - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Valerie D.
septiembre 16, 2016
Shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Valerie D.
septiembre 16, 2016
Couldn't get pump to work. That was frustrating.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Valerie - Thank you for bringing the issue you've been having with our Big Love Volumizing Shampoo to our attention. We would love to work with you further to ensure our products can be used with ease. Look for our follow-up email with some helpful tips and more!
PUBLICADO POR:
Joan L.
septiembre 6, 2016
Pump doesn't work
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Joan L.
septiembre 6, 2016
Difficult to use
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Susan S.
agosto 30, 2016
AVERAGE PRODUCT
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Susan S.
agosto 30, 2016
I CAN'T TELL THE DIFFERENCE BETWEEN ANY OTHER PRODUCT I BUY FOR VOLUMIZING
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Nicole R.
agosto 29, 2016
Nope
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Nicole R.
agosto 29, 2016
I tried this one and the at full strength conditioner. Neither of them did what they said. Maybe it's because i have wavy hair. Curly hair tends to be dry and these products made my curls limp and dry. One of the conditioners smells like gingerbread, so that nice...
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Nicole - We're truly sorry that our Big Softie did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Keri K.
agosto 25, 2016
Left my hair oily.
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Keri K.
agosto 25, 2016
Had to wash my hair more frequently. It made my hair oily and unmanageable after one day.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Keri - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
gj24
agosto 17, 2016
Not good for me
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
gj24
agosto 17, 2016
Usually use Deva Curl no-poo hair cleanser and no other conditioner. Found this conditioner harsh and drying. Used twice only.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
gj24 - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
gj24
agosto 17, 2016
Not good for me
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
gj24
agosto 17, 2016
Usually use DevaCurl no-poo hair cleanser. This shampoo dried out my hair and left it resembling a hay stack. Wish I could get my money back.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
gj24 - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Barbara L.
agosto 17, 2016
Not my favorite
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Barbara L.
agosto 17, 2016
Does not lather till second wash. Did not feel it got my hair real clean.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carol S.
agosto 14, 2016
Smells good; doesn't lather much
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Carol S.
agosto 14, 2016
This shampoo was a little disappointing. First off, my bottle's dispenser top didn't work properly so I have to take the top off to use it every time. It smells really nice, but doesn't really lather much at all, which seems strange to me. For the price, it wasn't quite what I expected.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Carol - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Kay G.
agosto 12, 2016
Err
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Kay G.
agosto 12, 2016
Pump very difficult, not happy with gesture of conditioner either. Didn't feel good after.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kay - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Sherry J.
agosto 9, 2016
It is what it is
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Sherry J.
agosto 9, 2016
I didn't like the pump because the conditioner is too thick to pump well. The conditioner did not leave my hair tangle free and was not smooth.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Sherry - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sherry J.
agosto 9, 2016
It was shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Sherry J.
agosto 9, 2016
The shampoo is just ok. I don't care for the pumps at all. It malfunctioned so had to remove it every time I used the shampoo.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Sherry - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
ELAINE W.
agosto 6, 2016
Color Safe Volumizing Shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
ELAINE W.
agosto 6, 2016
Did not like this product
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Elaine - We're sorry that you were unhappy with our Big Love Color Safe Volumizing Shampoo. We see that you shared our feedback with us after you had tried your purchase and per our Satisfaction Guarantee, we issued a refund for the cost of your purchase. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Teri L. Hoyt
agosto 4, 2016
Color Safe Volumizing Conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Teri L. Hoyt
agosto 4, 2016
I used almost the whole bottle of this along with the shampoo. I found it to be harder to style and more than enough frizzes for me. I will be ordering the pink bottle of shampoo and conditioner from now on.
Teri L. Hoyt
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Teri - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anesa D.
agosto 3, 2016
I hate the pump!
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Anesa D.
agosto 3, 2016
The pump dispenses a very tiny amount. You have to push the pump down 8 or more times just to get enough shampoo to wash your hair. The pump is also very stiff. As for the shampoo itself, it is just ok. For the same amount of money you can get a much better product. Don't waste your money.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Anesa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anesa D.
agosto 3, 2016
Nothing special
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Anesa D.
agosto 3, 2016
The pump dispenses a very tiny amount. You have to push the pump down 8 or more times just to get enough conditioner for your hair. The pump is also very stiff. As for the conditioner itself, it is just ok. It doesn't have a very nice scent and it didn't make my hair any softer. For the same amount of money you can get a much better product. I recommend Fekkai. Don't waste your money purchasing the esalon products.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Anesa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joyce R.
agosto 3, 2016
Not a fan
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Joyce R.
agosto 3, 2016
First of all the pump doesn't work. I had to open bottle to get shampoo out. I tried everything and the pump doesn't release. I don't see that it has any effect on volumizing my hair. It feels sort of stiff after using it and not at all soft. Perhaps that is how it is to feel, but I am not a fan of this product.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Joyce - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Mariah W.
agosto 1, 2016
Horrible
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Mariah W.
agosto 1, 2016
I have thrown these items away because the pumps do not work. I was so excited to use these and it really bummed me when they don't work right.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Mariah - Thank you for bringing the issue you've been having with the pump for our Big Softie Volumizing Conditioner. Per our satisfaction guarantee, we have added a credit to your account in the amount of the purchase. Look for an email from us with more information soon!
PUBLICADO POR:
Mariah W.
agosto 1, 2016
Bad
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Mariah W.
agosto 1, 2016
My shampoo pump also does not work..so irritating. Will not be ordering from this site again..says salon quality but all the things I've gotten from a salon works.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Mariah - We're truly sorry that our Big Love's pump did not work properly. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Teri F.
julio 31, 2016
Heavy
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Teri F.
julio 31, 2016
This does not moisturize at all.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Teri - Because you felt our Big Softie Shampoo didn't provide the moisture you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Teri F.
julio 31, 2016
Not the best
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Teri F.
julio 31, 2016
I was not happy with this at all. My hair was flat and frizzy after using.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Teri - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Clare M.
julio 21, 2016
Is this Sulphate Free?
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Clare M.
julio 21, 2016
It is light, and you need a fair bit to get any lather. It was advertised as being sulphate free, but on reading the bottle there is no mention of this.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Clare - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We also wanted to confirm with you that yes, all of our hair products here at eSalon are sulfate free and color safe. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lucinda M.
julio 14, 2016
Won't use it
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Lucinda M.
julio 14, 2016
Does not smooth into my hair. It's thick like flu and Hadley any comeout with the pump. So in order to get enough to to work into My short hair. It Takes like 12 Pumps worth. ...yea didn't even try a second time.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lucinda - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Connie J.
julio 14, 2016
Didn't like at all-let my hair feeling like straw.
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Connie J.
julio 14, 2016
Was just terrible for my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Connie - We're truly sorry that our Big Softie did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Connie J.
julio 14, 2016
Left a lot to be desired
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Connie J.
julio 14, 2016
Didn't like it all!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Connie - We’re sorry that you were unsatisfied with our Big Softie didn't provide the experience you expected. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Melanie S.
julio 13, 2016
Good Shampoo, Terrible Bottle
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Melanie S.
julio 13, 2016
While the pump bottle works for the conditioner, when I had long hair and needed a lot of shampoo this bottle made it extremely hard to get the amount I required. I had to keep removing the top and pouring it into my hand.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Melanie - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Leah S.
julio 11, 2016
Watered down
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Leah S.
julio 11, 2016
Had to use two times more of this shampoo than any other brand just to get my hair clean. It wouldn't even suds up after the first amount of ten pumps. I was only washing my head and not the rest of my long hair. Had to use anther ten pumps just to get it clean. This only happens with their shampoo. It doesn't happen to me with any other brand.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Leah - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Jan M.
julio 9, 2016
Good product bad packaging
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Jan M.
julio 9, 2016
Pumpis not the best, please review
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Jan M.
julio 9, 2016
Good shampoo shame about the packaging
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Jan M.
julio 9, 2016
The shampoo is great and made my hair lovely and soft. However the pump is not so good and for someone with dexterity problems I found it rather hard to use.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Kelly S.
julio 7, 2016
Drying
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Kelly S.
julio 7, 2016
Just drying. I am a big believer in only using cleansing conditioners. This is just way too harsh for my super vibrant very long red hair. There is also at least two ingredients in this that people who dye their hair shouldn't use. I spoke with a stylist on the phone from Esalon and she assured me those same ingredients were NOT in there...NOT TRUE! Be careful.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Helen R.
julio 5, 2016
Same as it ever was
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Helen R.
julio 5, 2016
love the scent but No noticeable difference in texture. Maybe I need to do some more research. I use the egg and olive oil treatment once a week for now.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Helen - We're truly sorry that our Big Softie did not provide the texture you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Helen R.
julio 5, 2016
That would be a no-volume
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Helen R.
julio 5, 2016
Didn't notice any difference with this product. Smells good but that's where it ends.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Helen - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
pam A.
julio 3, 2016
Awkard pump
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
pam A.
julio 3, 2016
Pump mechanism is stiff and only dispenses a small amount with each push. It takes several pumps to get enough even for my thin fine hair. The conditioner is OK. It doesn't weigh my hair down and may add a little volume but it doesn't make it easier to comb through.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Pam - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. We're truly sorry that it did not provide the experience you expected. Upon reviewing your profile, we see that you account has been credited. Lets find your perfect match!
PUBLICADO POR:
pam A.
julio 3, 2016
Not much lather, awkard pump
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
pam A.
julio 3, 2016
Pump is stiff and only dispenses a small amount, making it necessary to hit the plunger multiple times to get enough. Don't really like the way it makes my hair feel
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Pam - Because you felt our Big Love didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Renee W.
junio 27, 2016
Ordinary
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Renee W.
junio 27, 2016
Does what it says. The bottle/pump issues are dissappointing!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Renee - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Donna P.
junio 25, 2016
Didn't care for it
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Donna P.
junio 25, 2016
The cap was made poorly where I had to open the whole cap to use. Not a fav either as far as a conditioner.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Donna - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Suzanne P.
junio 25, 2016
Big Love
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Suzanne P.
junio 25, 2016
Product too drying for my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Suzanne - Because you felt our Big Love dried out your hair, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Donna P.
junio 25, 2016
Didn't care for it
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Donna P.
junio 25, 2016
Didn't see any hair quality difference
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Donna - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Debbie H.
junio 24, 2016
Not worth it
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Debbie H.
junio 24, 2016
Takes a lot and doesn't do what it says. No change in the volume of my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Debbie - Because you felt our Big Softie didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Susan H.
junio 24, 2016
too limp
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Susan H.
junio 24, 2016
I have fine hair and this seems to make it limp and blah- weighs it down. I was disappointed. Perhaps it just doesn't work well in very humid weather. The conditioner which comes with the e salon hair color is much better.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling limp and weighed down. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Elisabeth B.
junio 24, 2016
Not bad, but not awesome
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Elisabeth B.
junio 24, 2016
I love the smell of this shampoo, but I don't think it does much for me volume-wise. It does seem to cut some of the static I sometimes experience after washing with a volumizing shampoo, but the downside to that is that my hair feels a little heavy/lank later in the day if I wear it down. My hair is very thick but fine and naturally wavy, and I typically don't use a lot of products - just wash and mostly air dry. I can't say enough about the scent, though - my hairdresser trimmed my bangs yesterday and kept saying how good my hair smelled! lol
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Elisabeth - We're truly sorry that our Big Love did not provide the experience you expected, but we are so glad you loved the smell! Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbie H.
junio 24, 2016
Volume?
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Debbie H.
junio 24, 2016
Takes a good amount for my long fine hair, and I can't tell a difference in a regular, cheaper shampoo. No change in volume at all.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Debbie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cheryl G.
junio 19, 2016
Color Safe Conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Cheryl G.
junio 19, 2016
Doesn't feel silky when I rinse...needed to use quite a bit for it to feel like it was working.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Cheryl - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Laura B.
junio 18, 2016
Not for me
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Laura B.
junio 18, 2016
This was just not the thing my hair wanted. Made my hair hang flatter than normal.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Laura - We're truly sorry that our Big Softie did not provide the volume you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Laura B.
junio 18, 2016
Not for me.
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Laura B.
junio 18, 2016
This was just not the thing my hair wanted. Made my hair hang flatter than normal.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling flatter than normal. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Katlin C.
junio 16, 2016
No good
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Katlin C.
junio 16, 2016
I felt like it left a waxy feel to my hair and did not clean it well at all.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Katlin - We're truly sorry that our Big Love did not provide the feeling you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Grace M.
junio 16, 2016
Not worth the money
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Grace M.
junio 16, 2016
I normally use love conditioner but tried this to give my hair more body, but it didn't do that, waste of money.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Grace - Because you felt our Big Softie didn't provide the body you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lynn B.
junio 9, 2016
Shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Lynn B.
junio 9, 2016
I like the shampoo but the pump is very hard to push down.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lynn - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options
PUBLICADO POR:
Jeanne S.
junio 6, 2016
Good product, poor packaging
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Jeanne S.
junio 6, 2016
The conditioner is good but the bottle and pump make it really difficult to get out.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jeanne - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Joyce G.
junio 6, 2016
Like but doesn't last long
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Joyce G.
junio 6, 2016
Bottle too small for long hair. Pump takes too long to dispense enough shampoo for long hair
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jeanne - We appreciate your candid feedback about the Big Love pump. You'll be happy to know that we are researching more durable pump options
PUBLICADO POR:
JoAnne H.
junio 3, 2016
Love the product (Hate the container)
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
JoAnne H.
junio 3, 2016
All the Shampoo and conditioner products are wonderful. However, when you purchase the full-sized product the bottle pump is cheaply made and breaks easily. I have longer thicker hair and have to pump the bottle at least 20 times to get a gumball sized portion in my palm. I eventually have to open the bottle completely and pour it into my hand. I finally stopped buying any of the shampoo and conditioner products. I would love to see this product in a squeeze bottle!!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
JoAnne - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options.
PUBLICADO POR:
Frida R.
junio 3, 2016
Good but leaves some knots
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Frida R.
junio 3, 2016
I like this shampoo but it leaves me some knots although I have short/med hair
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Frida - Because you felt our Frida didn't provide the smoothness you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Julia D.
junio 2, 2016
Big love shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Julia D.
junio 2, 2016
Made my hair really greasy and doesn't smell good
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Julia - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you.
PUBLICADO POR:
Julia D.
junio 2, 2016
Big softie conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Julia D.
junio 2, 2016
Made my hair terribly greasy, doesn't smell good and couldn't get a brush through my hair
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Julia - We're truly sorry that our Big Softie did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Carly C.
junio 1, 2016
Not the best
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Carly C.
junio 1, 2016
Wasn't a fan of the conditioner. It's hard to pump enough out of the bottle, ended up taking the pump off and squeezing the product out. Had to use a lot in order to detangle hair enough to brush later. Didn't seem to condition well. Wouldn't order again.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Carly - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling hard to handle. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Kelly M.
mayo 30, 2016
Don't like how my hair feels
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Kelly M.
mayo 30, 2016
The shampoo smells nice, but it leaves my hair feeling "squeaky" and difficult to comb. I don't like using conditioner on my scalp daily because my hair is fine and my scalp gets oily, but with this shampoo, if I don't, it's very difficult to comb out and feels odd when wet.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unsatisfied with our Big Love and that it left your hair difficult to manage. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Kelly M.
mayo 25, 2016
Review
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Kelly M.
mayo 25, 2016
Actually made my hair dryer and crunchy..
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lyndsay M.
mayo 25, 2016
Have long hair.
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Lyndsay M.
mayo 25, 2016
I have to use about 7 pumps to cover all my hair and i have alot of knots when im done washing my hair still. Just doesn't condition like im use to so i bought a leave in conditioner to use with this.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lyndsay - Because you felt our Big Softie didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Liliana R.
mayo 24, 2016
Sad
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Liliana R.
mayo 24, 2016
Smell good it's not what I was expecting and don't leave your hair shine and silkiness very disappointed 😞
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Liliana - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
LYDIA M.
mayo 23, 2016
Added volume
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
LYDIA M.
mayo 23, 2016
Nice feel and with shampoo added volume, pump won't work so have to take top off and pour conditioner onto hand, but product was great.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lydia - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Chelsee B.
mayo 22, 2016
Less than impressed
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Chelsee B.
mayo 22, 2016
This shampoo really tangles up my hair. The pump on the bottle allows a tiny amount out with each pump so I have to pump it about eight times.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Chelsee - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Chelsee B.
mayo 22, 2016
I'm underwhelmed
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Chelsee B.
mayo 22, 2016
The pump on the bottle is frustrating. I need to use a lot this conditioner to detangle my hair after the shampoo so I have to pump it a bunch.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Chelsee - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Darcie D.
mayo 20, 2016
the worst!
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Darcie D.
mayo 20, 2016
This conditioner is so thick and filmy it will not come out of my hair no matter what!!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Darcie - Because you felt our Big Softie didn't provide the smoothness you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Janet L.
mayo 16, 2016
Not a good fit for me
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Janet L.
mayo 16, 2016
This conditioner makes my hair too limp & I cannot use it!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Janet - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Paula J.
mayo 13, 2016
OK Conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Paula J.
mayo 13, 2016
Not up to the quality of the other e-salon products and is difficult to get out through the stiff pump.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Paula - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan B.
mayo 13, 2016
Buy the normal shampoo instead
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Susan B.
mayo 13, 2016
I started to order the shampoo that comes in the color kits but decided to try the volumizing version instead. I don't notice any improvement in volume, but I do notice a slightly "clorox-y" smell. I also don't like the pump. It's hard to push down and doesn't dispense enough for a shampoo without multiple pumps. I plan to switch to the regular version next time. The pump may be the same, but at least I know it has a nice smell.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - Because you felt our Big Love didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
SUSAN M.
mayo 12, 2016
Not as good as lesser priced conditioners
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
SUSAN M.
mayo 12, 2016
Quite diappointed
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Big Softie did not provide the quality you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Lisa W.
mayo 12, 2016
Big Softie
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Lisa W.
mayo 12, 2016
I have fine hair which requires a light conditioner for volume. After using, however, I would have to use other products to detangle my long hair
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lisa - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carrie P.
mayo 12, 2016
Had to use more
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Carrie P.
mayo 12, 2016
Didn't feel like it was cleaning well unless I used more product
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Carrie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
SUSAN M.
mayo 12, 2016
Not as good as lesser priced store shampoos
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
SUSAN M.
mayo 12, 2016
Very disappointed
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Big Love did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Diana S.
mayo 12, 2016
soso
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Diana S.
mayo 12, 2016
Not sure if it's the shampoo or the conditioner that is making my hair somewhat dry.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Diana - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer B.
mayo 12, 2016
Still trying to love it.
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Jennifer B.
mayo 12, 2016
I'm not used to shampoos that don't have sodium laryl sufate. It's hard to get a lather. I know the damage that SLS can cause on color treated hair. I'm still working through my first bottle. The one thing I know I don't like is the pump, it's too hard to press down
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jennifer - We appreciate your candid feedback about Big Love pump. You'll be happy to know that we are researching more durable pump options!
PUBLICADO POR:
Angela S.
mayo 11, 2016
Conditioner great, bottle bad
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Angela S.
mayo 11, 2016
Same as shampoo. Soft hair, nice volume from conditioner but bottle pump does work. Multiple, multiple pumps needed to get hair washed. Stiff bottle materials, so can't squeeze to get more out when bottle low
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Angela - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Kelli V.
mayo 9, 2016
Not very conditioning
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Kelli V.
mayo 9, 2016
I love the smell, but the conditioner leaves my hair in knots! I feel like my Pantene condition works way better. I excited to try a different one in next box!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kelli- Thank you for sharing your feedback! We're sorry to hear that you were disappointed by your experience with our Big Softie Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
PUBLICADO POR:
Elena H.
mayo 8, 2016
volumizing conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Elena H.
mayo 8, 2016
I DID not like this it didint give me any volum i used the voulumizing shampoo. Wont buy it again!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Elena - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brenda W.
mayo 8, 2016
Don't like it.
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Brenda W.
mayo 8, 2016
Same with the conditioner, I don't like the feel of my hair. Again I like Fructis for color treated hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Brenda - Because you felt our Big Softie didn't provide the effect you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Carla B.
mayo 8, 2016
Decided not to try
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Carla B.
mayo 8, 2016
Because the shampoo had sulfates I didn't want to chance this.
0 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Carla - We’re sorry that you were unsatisfied with our Big Softie. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Elena H.
mayo 8, 2016
Volumizing shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Elena H.
mayo 8, 2016
didnt like it didnt give me any volume!
0 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Elena - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
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