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Julia - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you.
POSTED BY:
Julia D.
June 2, 2016
Big softie conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Julia D.
June 2, 2016
Made my hair terribly greasy, doesn't smell good and couldn't get a brush through my hair
Julia - We're truly sorry that our Big Softie did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Carly C.
June 1, 2016
Not the best
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Carly C.
June 1, 2016
Wasn't a fan of the conditioner. It's hard to pump enough out of the bottle, ended up taking the pump off and squeezing the product out. Had to use a lot in order to detangle hair enough to brush later. Didn't seem to condition well. Wouldn't order again.
Carly - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling hard to handle. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Kelly M.
May 30, 2016
Don't like how my hair feels
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Kelly M.
May 30, 2016
The shampoo smells nice, but it leaves my hair feeling "squeaky" and difficult to comb. I don't like using conditioner on my scalp daily because my hair is fine and my scalp gets oily, but with this shampoo, if I don't, it's very difficult to comb out and feels odd when wet.
Kelly - We’re sorry that you were unsatisfied with our Big Love and that it left your hair difficult to manage. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Kelly - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Lyndsay M.
May 25, 2016
Have long hair.
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Lyndsay M.
May 25, 2016
I have to use about 7 pumps to cover all my hair and i have alot of knots when im done washing my hair still. Just doesn't condition like im use to so i bought a leave in conditioner to use with this.
Lyndsay - Because you felt our Big Softie didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Liliana R.
May 24, 2016
Sad
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Liliana R.
May 24, 2016
Smell good it's not what I was expecting and don't leave your hair shine and silkiness very disappointed 😞
Liliana - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
LYDIA M.
May 23, 2016
Added volume
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
LYDIA M.
May 23, 2016
Nice feel and with shampoo added volume, pump won't work so have to take top off and pour conditioner onto hand, but product was great.
Lydia - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Chelsee B.
May 22, 2016
Less than impressed
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Chelsee B.
May 22, 2016
This shampoo really tangles up my hair. The pump on the bottle allows a tiny amount out with each pump so I have to pump it about eight times.
Chelsee - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Chelsee B.
May 22, 2016
I'm underwhelmed
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Chelsee B.
May 22, 2016
The pump on the bottle is frustrating. I need to use a lot this conditioner to detangle my hair after the shampoo so I have to pump it a bunch.
Chelsee - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Darcie D.
May 20, 2016
the worst!
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Darcie D.
May 20, 2016
This conditioner is so thick and filmy it will not come out of my hair no matter what!!
Darcie - Because you felt our Big Softie didn't provide the smoothness you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Janet L.
May 16, 2016
Not a good fit for me
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Janet L.
May 16, 2016
This conditioner makes my hair too limp & I cannot use it!
Janet - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Paula J.
May 13, 2016
OK Conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Paula J.
May 13, 2016
Not up to the quality of the other e-salon products and is difficult to get out through the stiff pump.
Paula - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Susan B.
May 13, 2016
Buy the normal shampoo instead
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Susan B.
May 13, 2016
I started to order the shampoo that comes in the color kits but decided to try the volumizing version instead. I don't notice any improvement in volume, but I do notice a slightly "clorox-y" smell. I also don't like the pump. It's hard to push down and doesn't dispense enough for a shampoo without multiple pumps. I plan to switch to the regular version next time. The pump may be the same, but at least I know it has a nice smell.
Susan - Because you felt our Big Love didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Susan - We're truly sorry that our Big Softie did not provide the quality you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Lisa W.
May 12, 2016
Big Softie
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Lisa W.
May 12, 2016
I have fine hair which requires a light conditioner for volume. After using, however, I would have to use other products to detangle my long hair
Lisa - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Carrie P.
May 12, 2016
Had to use more
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Carrie P.
May 12, 2016
Didn't feel like it was cleaning well unless I used more product
Carrie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Susan - We're truly sorry that our Big Love did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Diana S.
May 12, 2016
soso
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Diana S.
May 12, 2016
Not sure if it's the shampoo or the conditioner that is making my hair somewhat dry.
Diana - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer B.
May 12, 2016
Still trying to love it.
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Jennifer B.
May 12, 2016
I'm not used to shampoos that don't have sodium laryl sufate. It's hard to get a lather. I know the damage that SLS can cause on color treated hair. I'm still working through my first bottle. The one thing I know I don't like is the pump, it's too hard to press down
Jennifer - We appreciate your candid feedback about Big Love pump. You'll be happy to know that we are researching more durable pump options!
POSTED BY:
Angela S.
May 11, 2016
Conditioner great, bottle bad
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Angela S.
May 11, 2016
Same as shampoo. Soft hair, nice volume from conditioner but bottle pump does work. Multiple, multiple pumps needed to get hair washed. Stiff bottle materials, so can't squeeze to get more out when bottle low
Angela - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Kelli V.
May 9, 2016
Not very conditioning
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Kelli V.
May 9, 2016
I love the smell, but the conditioner leaves my hair in knots! I feel like my Pantene condition works way better. I excited to try a different one in next box!
Kelli- Thank you for sharing your feedback! We're sorry to hear that you were disappointed by your experience with our Big Softie Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
POSTED BY:
Elena H.
May 8, 2016
volumizing conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Elena H.
May 8, 2016
I DID not like this it didint give me any volum i used the voulumizing shampoo. Wont buy it again!
Elena - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Brenda W.
May 8, 2016
Don't like it.
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Brenda W.
May 8, 2016
Same with the conditioner, I don't like the feel of my hair. Again I like Fructis for color treated hair.
Brenda - Because you felt our Big Softie didn't provide the effect you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Carla B.
May 8, 2016
Decided not to try
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Carla B.
May 8, 2016
Because the shampoo had sulfates I didn't want to chance this.
Carla - We’re sorry that you were unsatisfied with our Big Softie. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Elena - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Siu C.
May 6, 2016
It's ok.
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Siu C.
May 6, 2016
It's a little better than the shampoo, but it's still doesn't make my hair soft.
Siu - We're truly sorry that our Big Softie did not provide the smoothness you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Tracy S.
May 3, 2016
Just ok
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Tracy S.
May 3, 2016
I love no LOVE the scent of this shampoo. With that being said, however, I do not like how greasy my hair looks afterward. I don't think this is the right shampoo for me.
Tracy - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Bridgette - We're truly sorry that our Big Softie did not provide the you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Bridgette - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Kimberly L.
May 1, 2016
Not for me
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Kimberly L.
May 1, 2016
For some reason, this product is not for me, leaves my hair feeling heavy and a lot of residue.
Kimberly - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Glenda B.
April 28, 2016
Less Volume, not more
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Glenda B.
April 28, 2016
After using the heart lock shampoo and conditioner, I purchased this set to see if I could get more volume out of my fine hair. It seemed heavier and my hair got dirty quicker with the Big Softie. I will be returning to the heart lock set. I think sometimes it's just a matter of what works with your hair. This didn't do it for me.
Glenda - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
DS15
April 27, 2016
volumiziing conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
DS15
April 27, 2016
Again, I wanted something that would help keep my hair color longer and to make my thin hair have more volume, but was disappointed that my hair seemed more dry and didn't seem to have much more volume
DS15 - We're truly sorry that our Big Softie did not provide the volume you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
DS15
April 27, 2016
Good shampoo for color
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
DS15
April 27, 2016
I needed something to help give my hair volume, but found that this shampoo seemed to make my hair feel more dry and frizzy than my regular shampoo
DS15 - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling dry and frizzy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Barbara N.
April 25, 2016
Bummer
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Barbara N.
April 25, 2016
The 2 stars is not for the product, which I thought was pretty good, but for the packaging. I have already sent an email to esalon, but if you have any kind of pain in your hands, their pump bottle is very difficult to use. It is very stiff and I had to just remove it. Which DID work for the shampoo, but was problematic for the conditioner as it is very thick. I eventually had to add water to it. I cannot buy this again until they change the bottle.
15 of 16 people found this review helpful. Did you?
Barbara - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options!
POSTED BY:
Adrienne R.
April 22, 2016
leaves a residue
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Adrienne R.
April 22, 2016
My hair felt crunchy and heavy after using this and the Big Love Shampoo. I rinsed for several minutes, and it didn't feel right, but I started drying it, and couldn't run my fingers OR my comb through the hair. After several minutes of rinsing again, it was more manageable, but still didn't feel GOOD. I tried it twice, and it happened both times. Won't be purchasing this again.
Adrienne - We're truly sorry that our Big Softie did not provide the feeling you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Kelly - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Dawn M.
April 22, 2016
Not a favorite...
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Dawn M.
April 22, 2016
Leaves my hair with less volume than I'd expected. Doesn't do well with straight hair.
Dawn - We're truly sorry that our Big Softie did not provide the volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Adrienne R.
April 22, 2016
Leaves a residue
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Adrienne R.
April 22, 2016
My hair felt crunchy and heavy after using this and the Big Softie Conditioner. I rinsed for several minutes, and it didn't feel right, but I started drying it, and couldn't run my fingers OR my comb through the hair. After several minutes of rinsing again, it was more manageable, but still didn't feel GOOD. I tried it twice, and it happened both times. Won't be purchasing this again.
Adrienne - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling crunchy and heavy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Marley - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Auburn L.
April 20, 2016
My hair feels great
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Auburn L.
April 20, 2016
I do love this conditioner, but I find this kind of bottle very difficult. I have a lot of hair, and it needs a lot of conditioner, which I'm used to. But this kind of pump bottle doesn't really allow for ease in getting a lot of conditioner out.
Auburn - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
rebecca P.
April 16, 2016
Color Safe Volumizing Conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
rebecca P.
April 16, 2016
Don't like at all, NO volume!! And the $$$ is way too much ☹️
Rebecca - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
rebecca P.
April 16, 2016
Color safe volumizing shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
rebecca P.
April 16, 2016
Don't like at all, NO volume!! And the $$$ is way too much ☹️
Rebecca - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Susan-susie - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
May - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Teresa A.
April 13, 2016
Course
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Teresa A.
April 13, 2016
This product made my 'tend to be frizzy hair' a bit course. It may have added volume, but my hair was neither sleek nor shiny. Only used 1x, but rather not use again.
Teresa - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling frizzy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Sharon S.
April 13, 2016
So-so
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Sharon S.
April 13, 2016
I don't like this shampoo as much as the others. I find that it doesn't lather well and tends to leave my ends dry. Most volumizing shampoos do though.
Sharon - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Melanie A.
April 12, 2016
Doesn't measure up
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Melanie A.
April 12, 2016
I did not like this conditioner as much as I have liked other products from eSalon. My hair felt dry after using the shampoo and conditioner. The quality of the pumps were difficult to use and actually broke while using.
Melanie - We're truly sorry that our Big Softie did not provide the quality you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Big Softie - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
LISA M.
April 10, 2016
IT WAS NO DIFFERENT THEN OTHER CONDITIONERS.........
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
LISA M.
April 10, 2016
I DID NOT NOTICE A DIFFERENCE WITH MY HAIR USING THIS CONDITIONER. I WAS VERY DISAPPOINTED.
Lisa - We're truly sorry that our Big Softie did not provide the aspect you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Margaret H.
April 9, 2016
Pump top doesn't work
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Margaret H.
April 9, 2016
This is the second time I have gotten conditioner/shampoo where the pump top doesn't work. I love the product but can't stand not being able to get it out. One more time and I am out.
Margaret - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Topsy P.
April 8, 2016
NOT MY FAV
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Topsy P.
April 8, 2016
THIS SHAMPOO IS NOT AS GOOD AS THE REGULAR SHAMPOO. IT MAKES MY HAIR TOO STIFF
Topsy - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Heather - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Heather - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Linda T.
April 3, 2016
No volume
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Linda T.
April 3, 2016
I didn't find that this shampoo gave me any additional volume. Disappointed.
Linda - Because you felt our Big Love didn't provide the volume you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Sue - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Vanesa G.
March 31, 2016
Don't like it
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Vanesa G.
March 31, 2016
It's very thick and leave the hair very dry and doesn't feel like shampoo.
Vanesa - We're truly sorry that our Big Love did not provide the feeling you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Vanesa G.
March 31, 2016
Don't like it!!
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Vanesa G.
March 31, 2016
This is doing nothing, no softness to your hair and don't feel anything differentt in the volume, your hair is even more tangled than before. Very thick and not worth it for the price.
Vanesa - We're truly sorry that our Big Softie did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Carrie M.
March 31, 2016
Nice shampoo, Pump sucks!
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Carrie M.
March 31, 2016
Not enough product comes out per pump. I have to pump it 10 times to get enough shampoo to wash my hair. Shampoo smells nice and gives my hair a nice shine. If the pump worked better I would consider buying it again.
Carrie - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Stacy - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling sticky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Monica H.
March 26, 2016
Poor pump
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Monica H.
March 26, 2016
The pump is too narrow, have to pump it 20 times to get out right amount!
13 of 17 people found this review helpful. Did you?
Monica - Because you felt our Big Love didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
We're sorry to hear that our Big Softie Color Safe Volumizing Conditioner caused your hair to feel flat after use. Per our Satisfaction Guarantee, one of our representatives reached out to you and sent a complimentary replacement product of our Big Love Color Safe Volumizing Shampoo as an exchange. Again, we are sorry that you were unhappy with our Big Softie, and we hope that you enjoy your replacement!
POSTED BY:
Gayle B.
March 23, 2016
Terrible shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Gayle B.
March 23, 2016
My pump was broken for starters but the shampoo does not volumize and makes my hair greasy. Won't be ordering this product again.
Gayle - We are sorry to hear that you received a damaged product, and that you were unhappy with the results of our Big Love. Per our Satisfaction Guarantee, we have added product credit to your account. A member of our Care Team has reached out to you to discuss redeeming this credit. Again, we apologize for your disappointing experience with our Big Love.
Cynthia - Thanks for your candid feedback about the pump on our Big Love. You'll be happy to know that we are researching more durable bottle and pump options.
POSTED BY:
celeste G.
March 21, 2016
this product has dried out my hair
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
celeste G.
March 21, 2016
I wanted to like this but after a week of use my hair became dry and dull.
I switched to another conditioner and my hair became soft and shiny.
Celeste - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry and dull. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Regina H.
March 17, 2016
Reason for a low rating
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Regina H.
March 17, 2016
The shampoo & conditioner is ok. I don't like the pump at all !! It barely comes out, & takes too long to get the correct amount out. I now just open the top, but shouldn't have to.
Regina - Thanks for bringing the issue you’re having with the dispensing pump on our 'Big Softie' Volumizing Conditioner to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Alanna C.
March 16, 2016
Not for me
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Alanna C.
March 16, 2016
After washing and conditioning it made me hair very dry and brittle. It was difficult to brush through and tangled very easily. I also did not see any improvement in volume.
Alanna- We're sorry to hear that you were disappointed by your experience with our Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
POSTED BY:
Kimberly S.
March 15, 2016
Knots & dry
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Kimberly S.
March 15, 2016
My hair is dry all of a sudden. And my hair has lots of knots
Kimberly - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Connie T.
March 14, 2016
Bottle Sucks!
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Connie T.
March 14, 2016
You put a thick shampoo into a bottle with a tiny little straw to dispense with. It doesn't volumize and smells icky. Had to completely remove the top to be able to get anything out of the bottle.
14 of 15 people found this review helpful. Did you?
Connie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Linda C.
March 13, 2016
Horrible.
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Linda C.
March 13, 2016
I like the conditioner that comes with the hair dye so I bought this thinking it will work the same but with "volume" added. It doesn't condition at all. My hair was still dry, tangled and greased. It's the worse conditioner I ever used. I gave it to a friend to try and she hated it. She threw the whole bottle away.
Linda - Because you felt our Big Softie didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
eileen G.
March 12, 2016
not fo rme
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
eileen G.
March 12, 2016
used it 3x and threw it out - never got any volume from it
Eileen - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Petra M.
March 12, 2016
Not as volumizing as other shampoos
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Petra M.
March 12, 2016
I didn't get the results I expected with this shampoo.
Petra - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Cynthia B.
March 11, 2016
Conditioner leaves me tangled
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Cynthia B.
March 11, 2016
Another disappointment....again I had to pump it quite a bit to get enough to put in my hair and it didn't leave my hair soft or didn't untangle areas that needed it. I even put more conditioner in that particular area, and no go...
Cynthia - We're truly sorry that our Big Softie did not provide the softness or experience you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Cynthia B.
March 11, 2016
Big Love Shampoo - s0 s0
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Cynthia B.
March 11, 2016
A little disappointed with this product. Seems like I have to pump quite a bit of shampoo and it doesn't lather much at all.
Cynthia - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Payton P.
March 11, 2016
Leaves hair dull
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Payton P.
March 11, 2016
This shampoo does not clean my hair well and leaves it looking dull.
Payton - Because you felt our Big Love didn't provide the vibrance you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Fadaya B.
November 12, 2024
Shampoing + baume
Reviewed: Volume Shampoo + Conditioner Duo
POSTED BY:
Fadaya B.
November 12, 2024
J'ais changer mon shampoing et mon baume car ils sont plus adaptés pour mes cheveux fin, bon produits.
Sehr angenehmes gut riechendes (nicht aufdringlich) Shampoo. Schäumt nicht extrem und man benötigt nur eine Mandelgröße. Haare sind sehr schön nach dem Waschen. Gibt eine gute Standfestigkeit und mehr Volumen.
Josefina - Este tipo de comentarios es muy gratificante. ¡Nos alegra saber que está disfrutando del Volume champú y acondicionador! ¡Esperamos la próxima oportunidad para deleitarte!
das Shampoo und der Conditioner sind wie alle Produkte von eSalon sehr gut.
Ich habe feines trockenes Haar und das Shampoo gibt dem Haar deutlich mehr Volumen. Ich denke aber, da mein Haar Feuchtigkeit ebenfalls benötigt, werde ich es mit einem Feuchtigkeitsshampoo kombinieren bzw abwechseln, da das Haar sonst sehr spröde ist.
Dinora - Nos complace saber que está disfrutando del Volume Shampoo + Conditioner Duo. Realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
POSTED BY:
Ramons K.
September 23, 2021
Sehr gut
Reviewed: Volume Shampoo + Conditioner Duo
POSTED BY:
Ramons K.
September 23, 2021
Dieses Set ist einmalig, kann es nur weiter empfehlen,.
Die perfekte Pflege für jedes Haar.
Erika - Nos complace saber que está disfrutando de nuestro Volume Shampoo + Conditioner Duo. Realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
Yenia - ¡Muchas gracias por compartir tu alegría con nosotros! ¡Nos alegra saber que estás disfrutando de Volume Shampoo + Conditioner Duo! Realmente valoramos sus comentarios y esperamos tener noticias suyas nuevamente en el futuro.
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