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Jennifer - We're sorry our Big Love Volumizing Shampoo didn't have the lather you were looking for. Our products do not contain sulfates, which many shampoos use to cause a lather. We ensure this chemical is not in our shampoos because it often strips the hair of color and moisture. To increase the lather of our product, simply add some water to your hair before rinsing and massage the shampoo through your scalp.
POSTED BY:
tiffany M.
February 8, 2017
Not what I had hoped for
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
tiffany M.
February 8, 2017
I thought I would love this product because of the great reviews but no. It made my hair flat and a bit greasy. I have very fine oily hair and it could just be me! I gave it a low rated though due to the customer service, when I inquired that the product did not work for me and I barely had used it they refused to give me a refund even though their site says it's 100% guaranteed. I was extremely disappointed and they ended up only offering a credit! So beware that if you don't like it, the guarantee is not actually a full guarantee.
Tiffany - We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Heather C.
February 2, 2017
Disappointed
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Heather C.
February 2, 2017
I ordered this product and was keen to try it. What a disappointment! It made my already fine hair even more flyaway and did not improve the volume at all. A complete waste of money.
Heather - We're so sorry to hear you were disappointed by our Big Love Volumizing Shampoo. We've added a credit in the amount of your purchase to your account and sent you a follow-up email.
POSTED BY:
Anja D.
February 1, 2017
Very bad
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Anja D.
February 1, 2017
Not moisturizing, doesn't detangle. No point to even bother using a conditioner.
Anja - We're so sorry that Big Softie Volumizing Conditioner did not leave your hair with your desired texture. For deeper hydration, we recommend using our Every Rich Way Moisture Conditioner. We can see you've already spoken with one of our representatives. We hope they helped you find your perfect match!
POSTED BY:
Anja D.
February 1, 2017
Terrible product
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Anja D.
February 1, 2017
Hard to use as it doesn't lather and tangles my hair horribly.
Anja - We're so sorry to hear you had a disappointing experience with our Big Love Volumizing Shampoo.To provide you with the best color safe experience, our shampoos are sulfate free. Sulfates such as sodium lauryl sulfate are often used to cause a lather in shampoos, but you can cause a lather with a sulfate free shampoo by adding a small amount of water and massaging the product through your hair. For smooth, silky lock we recommend following up with Big Softie Volumizing Conditioner.
POSTED BY:
Judith M.
January 30, 2017
Doesn't make my straight thin hair volumized at all.
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Judith M.
January 30, 2017
I have used this product twice and have not noticed any difference. I will not be ordering this again.
Judith - We're sorry to hear you had a disappointing experience with our Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we've issued a store credit in the amount of your purchase. Look for our follow-up email for more information.
POSTED BY:
Gayla A.
January 27, 2017
I thought I used too much so next time I used VERY little. DO NOT recommend this
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Gayla A.
January 27, 2017
It left my hair looking oily! I tried it 3 different ways but had same results every time. I do not recommend this product!
Gayla - We're sorry to hear that you were disappointed by your experience with our Big Softie Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Gayla A.
January 27, 2017
Wash twice
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Gayla A.
January 27, 2017
I have to wash my hair twice to even make it feel clean!
Gayla - We're sorry to hear that you were disappointed by your experience with our Big Love Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Faye G.
January 26, 2017
Does not volumise
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Faye G.
January 26, 2017
Nothing about this works - doesn't volumise, pump doesn't work, giving a pea size amount and it is generally very nothing-y. Since I've had it I have bought several other conditioners, all used and this still sits there - tells you everything really doesn't it!
Faye - We're sorry to hear that you did not find the results you were looking for with our lightweight Big Softie Volumizing Conditioner. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We hope to pair you with a product that will better suit your needs, and we'll reach out to you shortly to help with any future pump issues.
POSTED BY:
Faye G.
January 26, 2017
Bottle looks nice - and that is it for me
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Faye G.
January 26, 2017
The shampoo is very average. It leaves no impression whatsoever - bit like using a hotel shampoo in my opinion... kind of nothing-y. Pump is pointless as it needs pumping several times to get sufficient out to wash your hair. Instead of this, go somewhere cheap like Aldi, or by a decent designer shampoo that will feel special. Overall poor in every respect. I'm irritated by the fact that I spent my money on the site (especially the by-products) as I literally haven't liked or used any of them... But can't send them back after using so that's my money down the plug-hole too!
Faye - We're sorry to hear that you did not find the results you were looking for with our lightweight Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We hope to pair you with a product that will better suit your needs, and we'll reach out to you shortly.
POSTED BY:
stacey M.
January 25, 2017
Useless
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
stacey M.
January 25, 2017
Does nothing for my hair does not provide any hydration
Stacey - We're sorry to hear that our Big Softie Volumizing Conditioner doesn't provide enough hydration. For a more moisturizing experience, we recommend our Every Rich Way Moisturizing Conditioner. Because you weren't happy with this product, we've added a credit to your account and sent you an email with more information.
Stacey - We're sorry to hear you didn't like our Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we have added a credit to your account. Look for our follow-up email with more info.
POSTED BY:
Carolyn H.
January 22, 2017
Volume
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Carolyn H.
January 22, 2017
It did not give me the volume I needed for my limp hair. I am also allergic to an ingredient in it.
Carolyn - We're truly sorry that our Big Softie did not provide the volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Julie R.
January 21, 2017
Made my hair feel dry
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Julie R.
January 21, 2017
This product smells wonderful but I noticed my hair felt very dry when trying to style it.
Juile - We're sorry to hear that you were disappointed by the results of our Big Softie Color Safe Conditioner, and that your hair felt dry. Because you were unhappy with the results, we have gone ahead and sent you a complimentary Nourishing Hair Mask. We will reach out to you shortly with more information.
POSTED BY:
Carolyn L.
January 14, 2017
Very poor volume
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Carolyn L.
January 14, 2017
I have fine hair. I got no Volume from this and my hair felt even finer and flyaway. Additionally, I didn't order this since I just got it on Dec. 29, 2016 (Order #12941041).
I will be returning all three.
Carolyn - We're sorry to hear that you were disappointed by your experience with our Color Safe Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Carolyn L.
January 14, 2017
Poor volume!!!!
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Carolyn L.
January 14, 2017
I have fine hair. I got no Volume from this and my hair felt even finer and flyaway. Additionally, I didn't order this since I just got it on Dec. 29, 2016 (Order #12941041).
I will be returning all three.
Carolyn - We're sorry to hear that you were disappointed by your experience with our Color Safe Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Lausanne - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Lisa K.
January 9, 2017
Disappointed
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Lisa K.
January 9, 2017
I bought the shampoo, cream rinse and root lift spray as a set. By the end of the day my natural curly hair was a stringy, disappointing mess.
Lisa - We're sorry to hear that you were disappointed by your experience with our volume hair collection. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Bonnie F.
December 28, 2016
Conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Bonnie F.
December 28, 2016
Unfortunately the conditioner left my hair dull and not shiny. Scruples quick seal is nice because my hair shines after i use it.
Bonnie - We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Christine G.
November 28, 2016
Disappointing
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Christine G.
November 28, 2016
Usually a conditioner leaves your hair soft and easy to comb through. Not so much with this one. Although it does not weight your hair down like some others.
Christine - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Jennifer C.
November 27, 2016
So-so
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Jennifer C.
November 27, 2016
I LOVE the Smell, but as far as adding volume? Nothing different that I've noticed.
Jennifer - We're truly sorry that our Big Love did not provide the volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Karen - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling sticky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Natali - We're sorry to hear our Big Softie Volumizing Conditioner did not give you the results you were looking for. We have issued you a credit to find a product that better suits your needs. Please look for our email with more information.
Natali - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tina O.
November 17, 2016
Like
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Tina O.
November 17, 2016
Like vut seems to just sit on hair like doesn't absorb in to it. ???
Tina - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Lou - We're sorry to hear that our Big Love Volumizing Shampoo did not meet your hair care goals. Per our Satisfaction Guarantee, we have added a credit for the product to your account. For curly hair like yours, we recommend our new Getting Rich Moisturizing Shampoo. Look for our follow-up email for more information!
POSTED BY:
Bridgett S.
October 28, 2016
Not the best
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Bridgett S.
October 28, 2016
Only product fron e salon I would not repurchase,not conditioning enough for me
Bridgett - Because you felt our Big Softie didn't provide the conditioning you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Kathrin B.
October 28, 2016
Won't buy again
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Kathrin B.
October 28, 2016
Nice scent. After using the shampoo and conditioner my hair already felt dry and flat while wet. It is usually curls up pretty quick. After it air dried it was dry and frizzy. Won't buy again.
Definitely not a fan with my hair. I loved the Easy Glider set and was hoping that this set would add a little umph to my hair now that I don't have to worry about humidity (fall/winter vs summer). My hair is so dry now. The shampoo and conditioner set is the only thing I've changed. Using same styling products and procedure. BUMMED!
Erica - Thank you for sending us your feedback on our volumizing shampoo and conditioner. We are sorry it wasn't what you were looking for afterall and we have reached out to you after adding a credit to your account. Please let us know if there is anything else we can do.
POSTED BY:
Erica D.
October 17, 2016
Not a fan
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Erica D.
October 17, 2016
Definitely not a fan with my hair. I loved the Easy Glider set and was hoping that this set would add a little umph to my hair now that I don't have to worry about humidity (fall/winter vs summer). My hair is so dry now. The shampoo and conditioner set is the only thing I've changed. Using same styling products and procedure. BUMMED!
Erica - Thank you for sending us your feedback on our volumizing shampoo and conditioner. We are sorry it wasn't what you were looking for afterall and we have reached out to you after adding a credit to your account. Please let us know if there is anything else we can do.
POSTED BY:
Brenda G.
October 13, 2016
Volume
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Brenda G.
October 13, 2016
It was ok but it seems to cause my color to fade quicker.
Brenda - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shelly M.
October 12, 2016
It's OK - if you can get any out of the bottle
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Shelly M.
October 12, 2016
The conditioner is OK but not worth the hassle of fighting to get any out of the bottle so I won't be ordering again. I was hoping for a little more softness but I'm not getting that, even when I add more product, and I'm tired of struggling with the pump so am disappointed to say I'm giving up on it. Same with the shampoo. Just OK.
Shelly - We're sorry to hear that you were disappointed by your experience with our Big Softie conditoner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Shelly M.
October 12, 2016
Its OK - if you can get any out
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Shelly M.
October 12, 2016
The shampoo is OK but not worth the hassle of fighting to get any out of the bottle so I won't be ordering again. I was hoping for a little more softness but I'm not getting that and I'm tired of struggling with the pump so am disappointed to say I'm giving up on it. Same with the conditioner. Just OK.
Shelly - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Erika L.
October 6, 2016
No Detangle
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Erika L.
October 6, 2016
Hard to work through my hair as there isn't enough detangle in the formula. I get that it needs to be light as a volume boosting conditioner....but it also needs to do the job.
We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Erika - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Hope J.
October 3, 2016
It's Ok
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Hope J.
October 3, 2016
I have really fine hair and that will look greasy and weighed down very easily. I LOVE the little packet of conditioner that always gets sent with my color, so I thought I would try getting a whole bottle. I bought this one and the Love Unconditionally (which I love). I think this is ok. It keeps my hair soft and doesn't weigh it down or make it look greasy, but I don't see any difference between this and the Love Unconditionally as far as volume. The pump is super stiff and I cannot stand the scent of this one. It is way too musky, maybe it is vanilla? I am not sure, but it is a strange/strong scent that really bothers my allergies. I'll just stick with the Love Unconditionally next time.
Hope - We’re sorry that you were unsatisfied with our Big Softie Conditioner. We're happy to hear you found the perfect match with our Love Unconditionally Conditioner. Thank you for your feedback!
POSTED BY:
Annie
September 30, 2016
Meh
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Annie
September 30, 2016
Frizzed my hair rather than making it feel thicker.
Annie - We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Charity H.
September 27, 2016
Hard to pump out of bottle
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Charity H.
September 27, 2016
Shampoo is either too thick or bottle has too small of a nozzle. Shampoo itself is fine but I hate the bottle enough I won't buy it again.
Charity- Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoos to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
Beverly- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Beverly- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Maggie C.
September 26, 2016
Big Love Volumizing Shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Maggie C.
September 26, 2016
Love the way it smells, but my scalp is breaking out from the product. Not sure why. As far as volumizing part I see no difference when I style my hair.
Maggie - Because you felt our big Love didn't provide the volume you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Carole A.
September 26, 2016
Not so easy to use shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Carole A.
September 26, 2016
The pump on the shampoo worked the first time I used it and I was pleased with the shampoo, but since then the pump does not pump. I would prefer just a cap. At least it would be easier to use.
Carole - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Sandra A.
September 23, 2016
Doesn't condition well
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Sandra A.
September 23, 2016
I bought this because it paired me with it after answering several questions about my hair and either i had high expectations or must've answered something incorrectly.
This doesn't leave my hair soft, rather leaves it greasy. I have thick curly hair and I swear my hair is more frizzy than it's ever been. I would stop using it but for what I paid, I'm going to have to rough this one out since also their refund doesn't include shipping. Very disappointed.
Sandra - Thank you for taking the time to write a review. We went ahead and added credits to the account for the shampoo and conditioner order you made and hope our new product suggestions better suit your needs. Please reach out if we could assist you further.
POSTED BY:
Jen M.
September 22, 2016
Simply awesome...not!
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Jen M.
September 22, 2016
Lightweight for baby fine hair, smells yummy, and rinses cleanly. My hair is not weighed down. Love it!
Update - I used this for over 6 weeks and my hair began to friz and become wiry. I stopped using it and my hair returned to its silky normal status. Don't use this product!!!
We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Rosaura S.
September 22, 2016
Worst conditioner for color treated hair
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Rosaura S.
September 22, 2016
The conditioner does not soften your hair but makes it super dry and frizzy. Even if you use lots of conditioner it still doesnt make it soft.
Rosaura - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Rosaura S.
September 22, 2016
Worst shampoo for color treated hair
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Rosaura S.
September 22, 2016
This shampoo does not lather at all, you have to use so much shampoo to get a small lather on your scalp and hair. I also did not notice in volume on my hair. I would not purchase this shampoo again.
Rosaura - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Valerie - Thank you for bringing the issue you've been having with our Big Love Volumizing Shampoo to our attention. We would love to work with you further to ensure our products can be used with ease. Look for our follow-up email with some helpful tips and more!
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Susan S.
August 30, 2016
AVERAGE PRODUCT
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Susan S.
August 30, 2016
I CAN'T TELL THE DIFFERENCE BETWEEN ANY OTHER PRODUCT I BUY FOR VOLUMIZING
Susan - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Nicole R.
August 29, 2016
Nope
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Nicole R.
August 29, 2016
I tried this one and the at full strength conditioner. Neither of them did what they said. Maybe it's because i have wavy hair. Curly hair tends to be dry and these products made my curls limp and dry. One of the conditioners smells like gingerbread, so that nice...
Nicole - We're truly sorry that our Big Softie did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Keri K.
August 25, 2016
Left my hair oily.
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Keri K.
August 25, 2016
Had to wash my hair more frequently. It made my hair oily and unmanageable after one day.
Keri - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
gj24
August 17, 2016
Not good for me
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
gj24
August 17, 2016
Usually use Deva Curl no-poo hair cleanser and no other conditioner. Found this conditioner harsh and drying. Used twice only.
gj24 - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
gj24
August 17, 2016
Not good for me
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
gj24
August 17, 2016
Usually use DevaCurl no-poo hair cleanser. This shampoo dried out my hair and left it resembling a hay stack. Wish I could get my money back.
gj24 - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Barbara L.
August 17, 2016
Not my favorite
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Barbara L.
August 17, 2016
Does not lather till second wash. Did not feel it got my hair real clean.
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Carol S.
August 14, 2016
Smells good; doesn't lather much
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Carol S.
August 14, 2016
This shampoo was a little disappointing. First off, my bottle's dispenser top didn't work properly so I have to take the top off to use it every time. It smells really nice, but doesn't really lather much at all, which seems strange to me. For the price, it wasn't quite what I expected.
Carol - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Kay G.
August 12, 2016
Err
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Kay G.
August 12, 2016
Pump very difficult, not happy with gesture of conditioner either. Didn't feel good after.
Kay - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sherry J.
August 9, 2016
It is what it is
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Sherry J.
August 9, 2016
I didn't like the pump because the conditioner is too thick to pump well. The conditioner did not leave my hair tangle free and was not smooth.
Sherry - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Sherry J.
August 9, 2016
It was shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Sherry J.
August 9, 2016
The shampoo is just ok. I don't care for the pumps at all. It malfunctioned so had to remove it every time I used the shampoo.
Sherry - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Elaine - We're sorry that you were unhappy with our Big Love Color Safe Volumizing Shampoo. We see that you shared our feedback with us after you had tried your purchase and per our Satisfaction Guarantee, we issued a refund for the cost of your purchase. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Teri L. Hoyt
August 4, 2016
Color Safe Volumizing Conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Teri L. Hoyt
August 4, 2016
I used almost the whole bottle of this along with the shampoo. I found it to be harder to style and more than enough frizzes for me. I will be ordering the pink bottle of shampoo and conditioner from now on.
Teri L. Hoyt
Teri - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Anesa D.
August 3, 2016
I hate the pump!
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Anesa D.
August 3, 2016
The pump dispenses a very tiny amount. You have to push the pump down 8 or more times just to get enough shampoo to wash your hair. The pump is also very stiff. As for the shampoo itself, it is just ok. For the same amount of money you can get a much better product. Don't waste your money.
Anesa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Anesa D.
August 3, 2016
Nothing special
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Anesa D.
August 3, 2016
The pump dispenses a very tiny amount. You have to push the pump down 8 or more times just to get enough conditioner for your hair. The pump is also very stiff. As for the conditioner itself, it is just ok. It doesn't have a very nice scent and it didn't make my hair any softer. For the same amount of money you can get a much better product. I recommend Fekkai. Don't waste your money purchasing the esalon products.
Anesa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Joyce R.
August 3, 2016
Not a fan
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Joyce R.
August 3, 2016
First of all the pump doesn't work. I had to open bottle to get shampoo out. I tried everything and the pump doesn't release. I don't see that it has any effect on volumizing my hair. It feels sort of stiff after using it and not at all soft. Perhaps that is how it is to feel, but I am not a fan of this product.
Joyce - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Mariah W.
August 1, 2016
Horrible
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Mariah W.
August 1, 2016
I have thrown these items away because the pumps do not work. I was so excited to use these and it really bummed me when they don't work right.
Mariah - Thank you for bringing the issue you've been having with the pump for our Big Softie Volumizing Conditioner. Per our satisfaction guarantee, we have added a credit to your account in the amount of the purchase. Look for an email from us with more information soon!
POSTED BY:
Mariah W.
August 1, 2016
Bad
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Mariah W.
August 1, 2016
My shampoo pump also does not work..so irritating. Will not be ordering from this site again..says salon quality but all the things I've gotten from a salon works.
Mariah - We're truly sorry that our Big Love's pump did not work properly. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
Teri - Because you felt our Big Softie Shampoo didn't provide the moisture you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Teri F.
July 31, 2016
Not the best
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Teri F.
July 31, 2016
I was not happy with this at all. My hair was flat and frizzy after using.
Teri - We're truly sorry that our Big Love did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Clare M.
July 21, 2016
Is this Sulphate Free?
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Clare M.
July 21, 2016
It is light, and you need a fair bit to get any lather. It was advertised as being sulphate free, but on reading the bottle there is no mention of this.
Clare - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We also wanted to confirm with you that yes, all of our hair products here at eSalon are sulfate free and color safe. We hope to continue helping you find hair perfection!
POSTED BY:
Lucinda M.
July 14, 2016
Won't use it
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Lucinda M.
July 14, 2016
Does not smooth into my hair. It's thick like flu and Hadley any comeout with the pump. So in order to get enough to to work into My short hair. It Takes like 12 Pumps worth. ...yea didn't even try a second time.
Lucinda - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Connie J.
July 14, 2016
Didn't like at all-let my hair feeling like straw.
Connie - We're truly sorry that our Big Softie did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Connie - We’re sorry that you were unsatisfied with our Big Softie didn't provide the experience you expected. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Melanie S.
July 13, 2016
Good Shampoo, Terrible Bottle
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Melanie S.
July 13, 2016
While the pump bottle works for the conditioner, when I had long hair and needed a lot of shampoo this bottle made it extremely hard to get the amount I required. I had to keep removing the top and pouring it into my hand.
Melanie - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Leah S.
July 11, 2016
Watered down
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Leah S.
July 11, 2016
Had to use two times more of this shampoo than any other brand just to get my hair clean. It wouldn't even suds up after the first amount of ten pumps. I was only washing my head and not the rest of my long hair. Had to use anther ten pumps just to get it clean. This only happens with their shampoo. It doesn't happen to me with any other brand.
Leah - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Jan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Jan M.
July 9, 2016
Good shampoo shame about the packaging
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Jan M.
July 9, 2016
The shampoo is great and made my hair lovely and soft. However the pump is not so good and for someone with dexterity problems I found it rather hard to use.
Jan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Kelly S.
July 7, 2016
Drying
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Kelly S.
July 7, 2016
Just drying. I am a big believer in only using cleansing conditioners. This is just way too harsh for my super vibrant very long red hair. There is also at least two ingredients in this that people who dye their hair shouldn't use. I spoke with a stylist on the phone from Esalon and she assured me those same ingredients were NOT in there...NOT TRUE! Be careful.
Kelly - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Helen R.
July 5, 2016
Same as it ever was
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Helen R.
July 5, 2016
love the scent but No noticeable difference in texture. Maybe I need to do some more research. I use the egg and olive oil treatment once a week for now.
Helen - We're truly sorry that our Big Softie did not provide the texture you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Helen R.
July 5, 2016
That would be a no-volume
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Helen R.
July 5, 2016
Didn't notice any difference with this product. Smells good but that's where it ends.
Helen - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
pam A.
July 3, 2016
Awkard pump
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
pam A.
July 3, 2016
Pump mechanism is stiff and only dispenses a small amount with each push. It takes several pumps to get enough even for my thin fine hair. The conditioner is OK. It doesn't weigh my hair down and may add a little volume but it doesn't make it easier to comb through.
Pam - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. We're truly sorry that it did not provide the experience you expected. Upon reviewing your profile, we see that you account has been credited. Lets find your perfect match!
POSTED BY:
pam A.
July 3, 2016
Not much lather, awkard pump
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
pam A.
July 3, 2016
Pump is stiff and only dispenses a small amount, making it necessary to hit the plunger multiple times to get enough. Don't really like the way it makes my hair feel
Pam - Because you felt our Big Love didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Renee W.
June 27, 2016
Ordinary
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Renee W.
June 27, 2016
Does what it says. The bottle/pump issues are dissappointing!
Renee - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Donna P.
June 25, 2016
Didn't care for it
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Donna P.
June 25, 2016
The cap was made poorly where I had to open the whole cap to use. Not a fav either as far as a conditioner.
Donna - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
Suzanne - Because you felt our Big Love dried out your hair, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Donna - We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Debbie H.
June 24, 2016
Not worth it
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Debbie H.
June 24, 2016
Takes a lot and doesn't do what it says. No change in the volume of my hair.
Debbie - Because you felt our Big Softie didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Susan H.
June 24, 2016
too limp
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Susan H.
June 24, 2016
I have fine hair and this seems to make it limp and blah- weighs it down. I was disappointed. Perhaps it just doesn't work well in very humid weather. The conditioner which comes with the e salon hair color is much better.
Susan - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling limp and weighed down. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Elisabeth B.
June 24, 2016
Not bad, but not awesome
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Elisabeth B.
June 24, 2016
I love the smell of this shampoo, but I don't think it does much for me volume-wise. It does seem to cut some of the static I sometimes experience after washing with a volumizing shampoo, but the downside to that is that my hair feels a little heavy/lank later in the day if I wear it down. My hair is very thick but fine and naturally wavy, and I typically don't use a lot of products - just wash and mostly air dry. I can't say enough about the scent, though - my hairdresser trimmed my bangs yesterday and kept saying how good my hair smelled! lol
Elisabeth - We're truly sorry that our Big Love did not provide the experience you expected, but we are so glad you loved the smell! Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie H.
June 24, 2016
Volume?
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Debbie H.
June 24, 2016
Takes a good amount for my long fine hair, and I can't tell a difference in a regular, cheaper shampoo. No change in volume at all.
Debbie - We're truly sorry that our Big Love did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Cheryl G.
June 19, 2016
Color Safe Conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Cheryl G.
June 19, 2016
Doesn't feel silky when I rinse...needed to use quite a bit for it to feel like it was working.
Cheryl - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Laura B.
June 18, 2016
Not for me
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Laura B.
June 18, 2016
This was just not the thing my hair wanted. Made my hair hang flatter than normal.
Laura - We're truly sorry that our Big Softie did not provide the volume you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Laura B.
June 18, 2016
Not for me.
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Laura B.
June 18, 2016
This was just not the thing my hair wanted. Made my hair hang flatter than normal.
Laura - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling flatter than normal. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Katlin C.
June 16, 2016
No good
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Katlin C.
June 16, 2016
I felt like it left a waxy feel to my hair and did not clean it well at all.
Katlin - We're truly sorry that our Big Love did not provide the feeling you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Grace M.
June 16, 2016
Not worth the money
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Grace M.
June 16, 2016
I normally use love conditioner but tried this to give my hair more body, but it didn't do that, waste of money.
Grace - Because you felt our Big Softie didn't provide the body you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Lynn B.
June 9, 2016
Shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Lynn B.
June 9, 2016
I like the shampoo but the pump is very hard to push down.
Lynn - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options
POSTED BY:
Jeanne S.
June 6, 2016
Good product, poor packaging
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Jeanne S.
June 6, 2016
The conditioner is good but the bottle and pump make it really difficult to get out.
Jeanne - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Joyce G.
June 6, 2016
Like but doesn't last long
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Joyce G.
June 6, 2016
Bottle too small for long hair. Pump takes too long to dispense enough shampoo for long hair
Jeanne - We appreciate your candid feedback about the Big Love pump. You'll be happy to know that we are researching more durable pump options
POSTED BY:
JoAnne H.
June 3, 2016
Love the product (Hate the container)
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
JoAnne H.
June 3, 2016
All the Shampoo and conditioner products are wonderful. However, when you purchase the full-sized product the bottle pump is cheaply made and breaks easily. I have longer thicker hair and have to pump the bottle at least 20 times to get a gumball sized portion in my palm. I eventually have to open the bottle completely and pour it into my hand. I finally stopped buying any of the shampoo and conditioner products. I would love to see this product in a squeeze bottle!!
JoAnne - We appreciate your candid feedback about the shampoo and conditioner pumps. You'll be happy to know that we are researching more durable pump options.
POSTED BY:
Frida R.
June 3, 2016
Good but leaves some knots
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Frida R.
June 3, 2016
I like this shampoo but it leaves me some knots although I have short/med hair
Frida - Because you felt our Frida didn't provide the smoothness you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
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