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Janine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn A.
January 17, 2018
Doesnt work as well as the shampoo
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Carolyn A.
January 17, 2018
Have to use quite a bit of it to get knots out of your hair and doesn't smell as nice as the coresponding shampoo
Carolyn - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Becky N.
January 9, 2018
Not for fine hair.
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Becky N.
January 9, 2018
Hair felt healthy but weighed down. Didn't style well.
Becky - We value your feedback, and truly appreciate you reaching out to let us know our Big Softie Color Care Volumizing Conditioner did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Becky N.
January 9, 2018
Not for fine hair
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Becky N.
January 9, 2018
Hair felt healthy, but weighed down. Didn't style well. Did not provide volume.
Becky - We're truly sorry that our Big Love Color Care Volumizing Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa A.
January 8, 2018
Unsubscribe me please
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Lisa A.
January 8, 2018
eSalon is a fabulous product I can no longer use due to medical problems. Please stop sending promotional emails. Thanks
Lisa - We can confirm you have successfully have unsubscribed from our promotional emails. You'll no longer receive information from eSalon.
POSTED BY:
LORI B.
January 8, 2018
Awesome first purchase
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
LORI B.
January 8, 2018
This was great the first time I purchased but came with a " new and improved" logo this time and it leaves my hair like straw but I have 3 bottles:( now. Am very bummed
Lori - We're truly sorry that you're disappointed with the new formulation of our Big Love Color Care Volumizing Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mirna H.
January 7, 2018
Shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Mirna H.
January 7, 2018
It doesn't provide much of volume & leaves my hair bit dry even after using conditioner :/
Mirna - We're truly sorry that our Big Love Color Care Volumizing Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jen F.
January 4, 2018
Doesn't lather
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Jen F.
January 4, 2018
I am not so sure about this shampoo. It doesn't really lather and not at all unless I use a ton of it. I am using it and my hair though clean, is not any more voluminous
Jen - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
Rosanne - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Color Care Volumizing Conditioner to our attention. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Myra - We're sorry to hear you did not like the smell of our Big Softie Color Care Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tammi M.
December 26, 2017
Not color protecting
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Tammi M.
December 26, 2017
This product left me with a dark ring of color in the tub after washing. Did not in any way protect the color or assist in volumizing. Now I have a full bottle of something that will not be used again. Neither the shampoo bottle OR the conditioner bottle that I received say ANYTHING AT ALL ABOUT COLOR CARE, although, that is how it is sold. The color it washed away was eSalon color that I was very happy with but if the eSalon shampoo and conditioner do not protect the same brand hair color then the assumption would be they certainly would not protect any other brand of hair color. Will not be ordering this again and do not recommend.
Tammi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammi M.
December 26, 2017
not so great
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Tammi M.
December 26, 2017
This shampoo claims to increase volume and make your hair look fuller while protecting the color. It may protect the color, not as much color in the tub after only using the shampoo, although there was some but the volumizing was not there for me. Neither the shampoo bottle OR the conditioner bottle that I received say ANYTHING AT ALL ABOUT COLOR CARE, although, that is how it is sold. Will not be ordering this again, completely dissatisfied with this product.
Tammi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly W.
December 25, 2017
On the fence...
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Kelly W.
December 25, 2017
I’m such a big fan of the volumizing conditioner but the shampoo is letting me down. Maybe it’s just me but I just can’t get it to lather up in my hair. I feel like I’m not getting it spread through my hair and am having to use way too much product to get the job done. It does seem to clean my hair okay but it’s such an effort to do it. At this rate, I will go through a whole bottle of shampoo before I get even a third of the way through my bottle of conditioner.
Kelly - We're sorry to hear our Big Love Color Care Volumizing Shampoo has been a let down for you! The reason you are seeing a lack of lather with the shampoo, is that our shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Margaret K.
December 24, 2017
Not for my natural curls
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Margaret K.
December 24, 2017
This is not for me and my naturally curly hair. Some products make my hair feel like straw, however, it did provide volume, but only because my hair was frizzy and the curl was not very pretty at all.
Margaret - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not work with your naturally curly hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Margaret K.
December 24, 2017
Not for my natural curls
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Margaret K.
December 24, 2017
This is not for me and my naturally curly hair. Some products make my hair feel like straw, however, it did provide volume, but only because my hair was frizzy and the curl was not very pretty at all.
Margaret - We're truly sorry that our Big Love Color Care Volumizing Shampoo did not work with your naturally curly hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa F.
December 23, 2017
Hard to use, but it does work.
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Lisa F.
December 23, 2017
Works great on my hair. No getting around that, but takes forever and a day to get enough product out to be able to use on your hair. I have a bad arm, and I would be in pain for most of the evening and next day just from washing my hair. Product is great, but the bottles need work.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Big Softie Color Care Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa F.
December 23, 2017
Not Bad
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Lisa F.
December 23, 2017
While it did help to keep the color vibrant, the issues I had were with the pump. Took forever to pump out enough shampoo to wash my hair.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Big Love Color Care Volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kathleen K.
December 19, 2017
okay
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Kathleen K.
December 19, 2017
Gets nice and foamy but try as I may I cannot get the pump to pump. I have to take the whole thing off. It's rather irritating and I'm afraid I'm going to knock it over and it's going to spill all over the shower.
Kathleen - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Big Love Color Care Volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee.Keep an eye on your inbox for more details.
POSTED BY:
Shawna M.
December 16, 2017
If you like static
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Shawna M.
December 16, 2017
I used this in conjunction with the "Big Love" shampoo and I am greatly disappointed. It left my hair feeling almost sticky-like and it was incredibly static-y. Maybe their other haircare products are not like this, but I would not recommend this one.
Shawna - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shawna M.
December 16, 2017
Not what I expected
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Shawna M.
December 16, 2017
It sure takes a lot of this product to spread evenly throughout my hair. I do not like the texture of my hair after using it. I used in conjunction with the "Big Softie" conditioner and I am disappointed. I absolutely hate the texture of my hair and it is incredibly static-y and feels almost sticky.
Shawna - We're truly sorry that you did not like the texture of your hair after using our Big Love Color Care Volumizing Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Diane R.
December 12, 2017
This product was not that unique
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Diane R.
December 12, 2017
This shampoo didn't add volume to my hair. It was just like using ordinary shampoo. It was ok. It takes quite a few pumps to get a usable portion out of the container. With arthritis and wet hands this is challenging in the shower.
Diane- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Color Care Volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Barb Z.
December 8, 2017
yuck
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Barb Z.
December 8, 2017
Drys out my hair other than that I see no difference.
Barb - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Debra - We're sorry to hear you had trouble achieving a proper lather with our Big Love Volumizing Shampoo. Our products are sulfate-free, meaning healthier hair and longer lasting color as lather-causing sulfates can strip your hair of moisture and color. To achieve a stronger lather, simply add water to the product once you've applied it to your hair and massage through your scalp. We hope this has been a big help for your Big Love.
Agnes- We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
Linda- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Linda M.
November 13, 2017
can't tolerate the smell
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Linda M.
November 13, 2017
Although I like the fact that it is free of sulfates, etc. and it does seem to help with volume the smell is not something that I am able to tolerate. It is very hard to find products that don't have fragrances added to them making it very hard for people with allergies. So far the only product that has not caused me to have respiratory problems is your hair color, the color enhancing treatment.
Linda- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa F.
November 12, 2017
Awful artificial perfume smell and causes itching
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Lisa F.
November 12, 2017
If you have sensitive skin or dislike excessive perfume smell, avoid. Wish I had.
Lisa - We're truly sorry that our Big Love & Big Softie did not provide the experience you expected. Since you were unhappy with your results, we've issued a $24 credit to your eSalon account. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
PATRICIA H.
November 10, 2017
its ok
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
PATRICIA H.
November 10, 2017
it is very hard on my hair. I find that it stripped away all of the natural oils and left my hair stiff, straw-like and lifeless. Would not order again.
Patricia- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Magna F.
November 5, 2017
Not for me
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Magna F.
November 5, 2017
I used this along with the "Big Love" shampoo, and that was the wrong combination. I have fine, straight hair that needs volume, but this combination made my hair so dry, and so frizzy and flighty that I couldn't use it. I like the scent though.
Magna - We're sorry to hear our Big Softie Volumizing Conditioner wasn't right for your hair. For fine hair that tends towards frizzy, we recommend our At Full Strength Repair Conditioner. We're adding a credit to your account so you can try it. Look for our follow-up email.
POSTED BY:
Magna F.
November 5, 2017
Not a fan.
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Magna F.
November 5, 2017
This shampoo made my hair dry, frizzy, and very staticy (if that is a word...). Won't buy again. I gave it 2 stars because it smells very nice.
Magna - We're sorry to hear our Big Love Volumizing Shampoo was not for you. We've added a credit so you can try something new - like our Gaining Strength Conditioner which is great for straight hair and helps strengthen to get rid of frizz. Look for an email from us for more information.
POSTED BY:
Deb S.
November 5, 2017
Not impressed
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Deb S.
November 5, 2017
Didn’t lather very well, even after 2nd washing. Didn’t really see any volume in my hair after drying.
Deb - We're sorry to hear you weren't impressed with our Big Love Volumizing Shampoo. Per our Satisfaction Guarantee, we've added a credit to your account in the amount of your purchase. Look for our follow-up email for more information.
POSTED BY:
Claudia C.
October 30, 2017
Not good
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Claudia C.
October 30, 2017
This shampoo and conditioner made my hair dry very disappointed:(
Claudia - We're sorry you weren't happy with our volumizing products. Because they add volume and revive normal to oily hair, we do not recommend them for dry hair. WE have added a credit so you can try one of our other products, such as our Every Rich Way Moisture Conditioner. Look for our follow-up email.
POSTED BY:
Claudia C.
October 30, 2017
Not good for me
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Claudia C.
October 30, 2017
Since I started using this shampoo my hair has become very dry and hair loss.
Claudia - We're sorry to hear you weren't happy with our Big Love Volumizing Shampoo. We do not recommend volumizing products for dry hair, and instead recommend our Getting Rich Moisture Shampoo. We've added a credit to your account so you can try something new. Look for our follow-up email for more information.
POSTED BY:
Maria F.
October 29, 2017
Color CARE voluminizing shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Maria F.
October 29, 2017
I have exceeding too much natural volume to my hair. This didn't add any and didn't have moisture needed.
Maria-Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Color Care Volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. If you are looking for a product with a strong moisturizing component, we recommend our Keepin' It Rich Moisture Mask. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra H.
October 25, 2017
No suds!
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Sandra H.
October 25, 2017
I have used it twice now and there are no suds to speak of. I use their color enhancer after I wash and get lots of suds with half the amount of product. It is also too expensive for the amount of product that you get.
Sandra - We're sorry to hear that you were unhappy with the amount of foam the product was producing. The lather in shampoos is often caused by sulfates such as sodium lauryl sulfate. While these chemicals cause a pleasing lather they can also strip your hair of moisture and color, which is why all of our products are sulfate-free. If you need a stronger lather, simply add some water the hair where shampoo is applied and massage vigorously. We hope this helps you fall back in love with Big Love Volumzing Shampoo!
POSTED BY:
Barb Z.
October 11, 2017
shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Barb Z.
October 11, 2017
Not so sure about this product my hair seems a bit dry and lifeless since I began using the shampoo. May try using the conditioner to see if this helps.
Barb- We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
candi L.
October 4, 2017
nice smell
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
candi L.
October 4, 2017
This really didn't work for me. No extra volume but has a pleasant smell.
Candi - Thank you for your review. We are sorry Big Love didn't work for you. Per our Satisfaction Guarantee, we are sending you a follow up email with more information.
POSTED BY:
candi L.
October 4, 2017
dont love it
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
candi L.
October 4, 2017
I didnt get any volume from this shampoo. Smell is nice, but really didn't work for me.
Candi - Thank you for your review. We are sorry Big Love didn't give you the volume you need. Per our Satisfaction Guarantee, we are sending you a follow up email with more information.
POSTED BY:
Karen S.
September 26, 2017
Pump doesn't work
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Karen S.
September 26, 2017
Very frustrating to get the product and the pump does not work. The shampoo pumped worked - really wish this one would too.
Karen- Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Conditioner to our attention. Per our Satisfaction Guarantee, we see we have sent our a complimentary replacement! We look forward to delivering the right results for you.
Glendolyn - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling frizzy. Since you were unhappy with your results, we've sent you an email with more information. We look forward to delivering the right results for you.
POSTED BY:
Glendolyn N.
September 24, 2017
Not for natural wavy hair
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Glendolyn N.
September 24, 2017
I have natural wavy hair and this just made my hair frizzy.
Glendolyn- We're sorry to hear that you were disappointed by your experience with our Big Love Color Care Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We have reached out to you with more information.
POSTED BY:
Angela G.
September 24, 2017
Horrible
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Angela G.
September 24, 2017
I really was hoping I would love this product but it failed the test. It made my hair feel dry and took out my color when it says colorsafe . It is very thin so you have to use a lot and I have very short hair. I do not recommend this shampoo.
Angela- We're sorry to hear that you were disappointed by your experience with our Big Love Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Teri H.
September 20, 2017
Nice product!
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Teri H.
September 20, 2017
The product adds some volume, but the pump does not work. I won't purchase again. Sorry! maybe someone else will have better luck.
The product is great and makes my hair very soft but the troubles getting it out. The pump did not untwist so I had to open it completely and shake out the product. Not the best thing to have to labor for in the shower.
Alexis - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Color Care Volumizing Conditioner to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
Margaret - We're sorry to hear that you were disappointed by your experience with our Big Love Color Care Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Teresa W.
August 24, 2017
Expected better conditioning
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Teresa W.
August 24, 2017
Works the same as other hair conditioners. Not impressed.
Teresa - We're truly sorry that our Big Softie did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Teresa - We're sorry to hear that you were disappointed by your experience with our Big Love Color Care Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
Kathy - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Frizzy hair
August 20, 2017
Disappointed
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Frizzy hair
August 20, 2017
is not as creamy as I was expecting. I had to use a lot of product to get a more manageable hair. Bottle dispenser didn't work at first, my husband fixed.
Frizzy hair - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Odilia L.
August 17, 2017
So small
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Odilia L.
August 17, 2017
This small bottle smells awesome but didn't last long for the price. The pump is also short so it is quite an exercise in patience to get enough out to do the job for my long hair. I really wanted to love it.
Odilia- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Odilia L.
August 17, 2017
Wanted to love it
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Odilia L.
August 17, 2017
The bottle is tiny and didn't last very long. It also takes several pumps to get the desired amount. Wanted to love it. I did love the smell though.
Odilia- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Melissa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Melissa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Amber S.
August 9, 2017
Not so improved
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Amber S.
August 9, 2017
I have ordered this product for a long time and had always been pleased with the results. However, since the "New and Improved" formula my hair has been full of static which makes it hard to style and has no volume. I never had issues with static with the old formula. Unfortunately I will not be ordering this product anymore.
Amber - We're sorry to hear that you were disappointed by your experience with our Big Softie Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Bernadette P.
July 30, 2017
Hate the pump!
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Bernadette P.
July 30, 2017
Need way more shampoo to get a lather than what comes out with one pump. Product overpriced for the amount of shampoos you get for $15. Need more than other color protectant volume shampoos. How about a bigger bottle and a flip top?
Bernadette - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Cathy- We're sorry you weren't impressed with Big Softie Volumizing Conditioner. We are happy to give you a credit to try one of our other amazing conditioners. Look for a follow up email regarding the credits.
Cathy- We're sorry you didn't fall in love with Big Love Volumizing Shampoo. We're happy to give you a credit so you can try something else more suitable to your needs. Check your email for more information.
POSTED BY:
Lisa H.
July 12, 2017
Feel
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Lisa H.
July 12, 2017
Feels like I need to use alot to cover my hair and I have very short hair.
Lisa - We're truly sorry that our Big Love did not did not did not meet your expectations. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Angel B.
July 12, 2017
To Thick
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Angel B.
July 12, 2017
This is good stuff, but it is also thick thick thick, making it harder to get evenly distributed throughout my hair.
Angel - We're truly sorry that our Big Softie did not meet your expectations. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Lisa H.
July 12, 2017
Feel
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Lisa H.
July 12, 2017
Feels like I need to use alot to cover my hair and I have very short hair.
Lisa - We're truly sorry that our Big Softie did not did not meet your expectations. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Fancy Nancy
June 22, 2017
Volumizing conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Fancy Nancy
June 22, 2017
I don't use very often. I have fine hair and it tends to wait it down some.
Nancy- We're truly sorry that our Big Softie conditioner did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Sheila P.
June 13, 2017
Not for me
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Sheila P.
June 13, 2017
This nrought my neck up in a raised rash which was very itchy. Sadly cannot use it
Sheila - We're sorry to hear you had a reaction that could've been caused by our Big Love Volumizing Shampoo. We've added a credit to your account in the amount of your purchase. Look for our email for more information.
POSTED BY:
Withers J.
June 2, 2017
shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Withers J.
June 2, 2017
This was a big disappointment I hated it doesn't give volume at all
Withers - We're sorry to hear you were disappointed with our Big Love Volumzining Shampoo. Per our Satisfaction Guarantee, we've added a credit to your account so you can try something else. Look for our follow-up email for more information.
POSTED BY:
Withers J.
June 2, 2017
conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Withers J.
June 2, 2017
I used this with the shampoo and it did nothing just flattened my hair more than usual
Withers - We're sorry to hear our Big Softie Volumizing Conditioner wasn't for you. Per our Satisfaction Guarantee, we've added a credit to your account in the amount of your purchase. Look for our follow-up email with more info!
POSTED BY:
Linda M S.
May 23, 2017
Big love shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Linda M S.
May 23, 2017
Disappointed would not purchase again. Did not see any advantage in my hair and the smell was not as pleasant as I would have expected
Linda - We're sorry to hear that you were disappointed by your experience with our Big Love Volumizing Shampoo. . Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Roxann C.
May 10, 2017
I was looking for real volume
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Roxann C.
May 10, 2017
Volume wasn't my experience. It's too expensive not to get expected results. Smells good, but that's about it.
Roxann - We're sorry your experience with our Big Softie Volumizing Conditioner wasn't what you expected. We've added a credit to your account so you can try something new. Look for our follow-up email for more information.
POSTED BY:
Roxann C.
May 10, 2017
It was just okay.
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Roxann C.
May 10, 2017
Shampoo had a lovely fragrance but it was nothing special with volume; just clean. I can get as much volume with less expensive shampoo that isn't made to promote volume.
Roxann - We're sorry to hear our Bog Love Volumizing Shampoo wasn't volumizing enough for you. We have plenty of other volumizing products from spray to mousse that might help you get the style you're looking for. We've added a credit to your account in the amount of your purchase so you can try something else. Look for our email for more information.
POSTED BY:
Tamera W.
May 1, 2017
Not for me
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Tamera W.
May 1, 2017
I tried this and it made my head itch incredibly bad! Once I washed it out, I was fine. It's definitely not for me!
Hi Tamera - We’re truly sorry to hear that you were unhappy with your color and experienced a reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Quadena R.
May 1, 2017
Great volume
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Quadena R.
May 1, 2017
The shampoo gives great volume but its a odd shampoo. It dont lather well. Plus mine was sticky. Not sure if its supposed to be.
Quadena - Our Big Love Volumizing Shampoo is sulfate-free and great for colored hair. Many shampoos use sulfates to cause a foamy lather; however, these chemicals also strip the hair of color and moisture. If you need extra lather to cleanse your locks, simply add some water to your hair after applying the shampoo and massage into your scalp. We hope this information has been helpful!
POSTED BY:
Janice M.
April 26, 2017
Didn't like shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Janice M.
April 26, 2017
Made my hair very heavy no matter how much I rinsed it out. It had no volume at all even with light mousse and a blow dry. I said my hair was very fine and this shampoo was extremely heavy.
Janice - We're sorry your hair was too fine for our Big Love Volumizing Shampoo. We've added a credit so you can try some of our other volumizing products with better luck. Look for our follow-up email with more info.
POSTED BY:
Lynn R.
April 21, 2017
GREAT PACKAGING
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Lynn R.
April 21, 2017
Loved the ability to identify between the shampoo and conditioner so easily, but like the shampoo, it left my hair a little heavy and without swing
Lynn- Because you felt our Big Love didn't provide the texture you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Vickie B.
April 20, 2017
Too heavy
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Vickie B.
April 20, 2017
Too heavy for my fine hair.. leaves it lifeless and feeling somewhat dirty
Vickie- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
tiffany C.
April 19, 2017
Not impressed
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
tiffany C.
April 19, 2017
I've used this shampoo for almost two weeks and I'm not loving it. I know sulfate free products are hard to lather, but the ones I've used lately all lather really well except for this one. I need a lather. After using each time my hair has felt like straw. Of course I use conditioner afterward which fixes the problem, but I hate that feeling before I condition. Also, after blow drying, my hair still felt dirty and greasy and not volumized at all. This was every time. I finally realized it had to be the shampoo. I had to use a clarifying shampoo to get rid of the build up that is caused. I won't repurchase and I'll have to quit using it. Sucks because I hate wasting product. I did like the conditioner though.
Tiffany - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Anastasia K.
April 18, 2017
Hard to pump
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Anastasia K.
April 18, 2017
not sure about this product yet as its almost impossible to get out of the bottle and it takes a lot to make me feel like i have conditioned my hair...
Anastasia - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Anastasia K.
April 18, 2017
Hard to Pump
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Anastasia K.
April 18, 2017
so this is supposed to pump up the volume - maybe it does but i do know it makes my hair a bit frizzy -
Anastasia - We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
tonya P.
April 14, 2017
Disappointed
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
tonya P.
April 14, 2017
The pump dispenser is hard to use in the shower. Didnt see any improvement to my hair.
Tonya - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
tonya P.
April 14, 2017
Disappointed
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
tonya P.
April 14, 2017
It took way too much effort to get the pump to work. Not impressed with the way it made my hair feel.
Tonya - Thanks for bringing the issue you’re having with the dispensing pump on our Big Love to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
Carol - We're sorry to hear you weren't in love with our Big Softie Volumizing Conditioner. We've added a credit to your account in the amount of your purchase. Look for our email for more information.
POSTED BY:
Holly B.
April 12, 2017
Not in Love
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Holly B.
April 12, 2017
The Color Care is great, but the volume is lacking.
Holly - We're sorry to hear our Big Love Volumizing Shampoo didn't provide you with the volume you were looking for. Per our Satisfaction Guarantee, we've added a credit to your account in the amount of your purchase. Look for our follow-up email for more information!
Cheryl - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Shampoo. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Mary - We're sorry to hear our Big Softie Volumizing Conditioner wasn't for you. We've added a credit to your account in the amount of your purchase. Please look for our email for more information.
Mary- We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
mary M.
April 2, 2017
Big Love shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
mary M.
April 2, 2017
I waited along time to get this product and was not satisfied with it. I couldn't get the pump to work on either bottle, very dissatisfied. Won't order again!
Mary- We're sorry to hear that you were disappointed by your experience with our Big Love. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Jodi B.
March 31, 2017
Fly away hair
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Jodi B.
March 31, 2017
Makes my hair soft but also fly a way and makes my bangs stick with static to my forehead that's never been a problem for me before 😟
Jodi- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Linda - We’re sorry that you were disappointed by the results. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the cost of the prodcut, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
susan L.
March 29, 2017
shampoo
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
susan L.
March 29, 2017
Not real sure about this shampoo, if it is frizzing my hair! I was using pureology, still using pureology to condition. My hair is really dry, only was it 2 times a week, don't use a lot of spray, but do use curling iron,daily.
Susan - We're sorry to hear that you were disappointed by your experience with our Sleek Dreams. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Christina - We're sorry to hear that you were disappointed by your experience with our Get Heated. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Breanna D.
March 20, 2017
not what i expected
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Breanna D.
March 20, 2017
it didn't make my hair as soft as I thought it was and my hair seems a little dry
Breanna - We're sorry to hear our Big Softie Volumzing Conditioner wasn't the right product for you. We've added a credit to your account in the amount of your purchase so you can try something new. If your hair seems a little dry, we recommend our Every Rich Way Moisture conditioner. Look for our email for more information!
POSTED BY:
Kierra H.
March 20, 2017
Greasy
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Kierra H.
March 20, 2017
Left my hair nasty gross slimy feel. I want my money back
Kierra - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Bridget
March 12, 2017
Not for me
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Bridget
March 12, 2017
I have thin hair and this was too heavy for my hair and it also seem to fade my color faster than usual.
Bridget - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Bridget
March 12, 2017
Not for me
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Bridget
March 12, 2017
I have thin hair and this was too heavy for my hair and it also seem to fade my color faster than usual.
Bridget - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Jeannette V.
March 11, 2017
Not my fav
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Jeannette V.
March 11, 2017
The conditioner is a little heavy for my fine hair and weighs it down rather than gives volume. Could be my fine texture
Jeannette - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Karen- We’re sorry that you were unsatisfied with our Big Softie. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Zentina L
March 9, 2017
Cotten Feel
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
Zentina L
March 9, 2017
I have used the shampoo that goes along with this conditioner and I have to say it does give volume but my concern is that it leaves my hair feeling like cotton, even the conditioner. My hair doesn't feel soft and it's a hot mess when I towel dry. Very tangly and dry feeling. If you use this you need to use a great leave in conditioner that doesn't weigh your hair down but leave it manageable. I am still looking for that holy grail leave in conditioner.
Zentina - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling like cotton. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Zentina L
March 9, 2017
Cotten
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Zentina L
March 9, 2017
This does give volume my only problem with this item is that it leaves my hair feeling like cotton. I just don;t like the feel.
Zentina - We’re sorry that you were unsatisfied with our Big Love and that it left your hair feeling like cotton. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Rita P.
March 9, 2017
Straw hair - not good
Reviewed: Volumizing Color Care Shampoo
POSTED BY:
Rita P.
March 9, 2017
I purchased this along with the conditioner thinking I would like it since I like the shampoo that comes with my color kit and could use more volumne but it made my hair feel like straw and a bit dry. It also was difficult to comb my wet hair even with the conditioner. Would not purchase it again.
Rita- We’re sorry that you were unsatisfied with our Big Love. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
angela M.
February 19, 2017
Good for color, not a good conditioner
Reviewed: Color Care Volumizing Conditioner
POSTED BY:
angela M.
February 19, 2017
This conditioner leaves my hair in a tangled mess that takes a while to comb through. I also get annoyed at how much is trapped in the bottle because it is so thick. I've been able to cut the bottle open and scrape out about another week's worth of daily washes. Probably would like a detangling conditioner better.
Angela - We're sorry to hear you had a less than stellar experience with our Big Softie Volumizing Conditioner. We've added a credit to your account to help you find a product that suits you better. If your ends need extra care, we recommend our Every Rich Way Moisture Conditioner or At Full Strength Repair Conditioner. Look for our follow-up email in your inbox.
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