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2,548 Client Reviews |
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Little differenceReviewed: Volume Shampoo + Conditioner Duo Haven't noted much difference in using the volume shampoo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It didnt give my hair volume a t all. It gsave it electricity. Didnt get hair coReviewed: Volume Shampoo + Conditioner Duo No volume. Only static. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Shampoo + Conditioner Duo. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Made my hair LimpReviewed: Volume Shampoo + Conditioner Duo I barely write reviews on any products that I purchased, I am doing this to save other people from experiencing the nightmare that I had using these products. These "volume" shampoo & conditioner DO NOT give any volume at all. My hair became so ugly & lifeless, it's like being in a very humid place (I live in America, in a state where there's 0 humidity). Your hair would look like you have not shampooed in such a long time, It's just awful what these would do to your hair. I started having itchy scalp too. Please, do not buy any of these products or better yet, do not buy anything from eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMEL - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ConditionerReviewed: Color Care Volumizing Conditioner With longer and thicker hair this is not the right conditioner for me. Smells amazing!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Okay productReviewed: Volume Shampoo + Conditioner Duo I don't feel this nourished my hair any more than standard products I already use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlex - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the success I had expected from eSalon unfortunately.Reviewed: Volume Shampoo + Conditioner Duo Having had much success with the colourists blending of my choice of colour I was expecting as good quality from the offered shampoo and conditioner duo, however I was sadly disappointed by the quality and the results. I opted for the Volume Shampoo and Conditioner duo, but it failed to make me smile with the quality or the results it had on my hair. I had to rewash my hair to remove all traces of the duo set as it felt heavy and flat. I won't be ordering that again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not work for me.Reviewed: Volume Shampoo + Conditioner Duo Have thin hair and it made my hair dull and tacky. I did rinse it well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Works alrightReviewed: Color Care Volumizing Conditioner Normal conditioner 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - Thank you for your feedback on our Big Softie - volumizing conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Wasn’t impressed.Reviewed: Color Care Volumizing Conditioner Again, didn’t care for the feel of it or the smell. I won’t use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Too heavyReviewed: Volumizing Color Care Shampoo My hair didn’t feel clean and I didn’t care for the smell. Won’t use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Build up...Reviewed: Volume Shampoo + Conditioner Duo Still causes build up and even the lightest shampoo you offer weighs my hair down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Volume ConditionerReviewed: Volume Conditioner This is not the best conditioner that I have had, but it's ok. Just seemed a little watered down or something. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Volume ShampooReviewed: Volume Shampoo This is not the best shampoo that I have had, but it's ok. Just seemed a little watered down or something. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
It was ok.Reviewed: Color Care Volumizing Conditioner Could have gotten the same results for less $. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanie- Thank you for your feedback. We're always looking to improve our service and products and value our clients input. Thank you for sharing! |
This is the worst color I have ever hadReviewed: Color Care Volumizing Conditioner I specifically asked for more ash to be put in my color and got much less. i am very unhappy with my color and wish to cancel any future orders. Sincerely Ellen 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's a good normal conditonerReviewed: Volume Conditioner I don't see the volume difference. I hoped it would make the strands a bit more thick, but I couldn't see or feel the difference. But it is a good regular conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Dispensing pump failed product was fine .Reviewed: Color Care Volumizing Conditioner Pump failed to work . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not an outstanding product!Reviewed: Color Care Volumizing Conditioner Not a fan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
scentReviewed: Volume Shampoo + Conditioner Duo Shampoo didn't have a pleasant scent nor did it suds up easily. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeraldine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not worth itReviewed: Color Care Volumizing Conditioner For $8.00 and the amount of conditioner you receive this product is not worth it. You have to use a lot if you want to condition your hair, and it made no difference in the volume. I prefer Pantene or Suave for color treated hair, they actually condition your hair and they are a better value. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We're truly sorry that our Big Softie did not provide the volume and quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Smells good, seems very gentle~Reviewed: Volumizing Color Care Shampoo Maybe it is just me, but it made my hair full of static. However, it smells good and it may just be my type of hair, I have red thick curly hair. On the great side, when I told eSalon my issues, they immediately refunded my money! So the customer service is fantastic! I used it with the Volumizing Conditioner so maybe it was it and not the shampoo. I have not used it but once so I am not sure which or if it was both. :( 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shampoo and conditionerReviewed: Volume Shampoo + Conditioner Duo Not thrilled with shampoo. Says volume builder but seems to do the opposite. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy Lee - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No differenceReviewed: Volume Shampoo + Conditioner Duo I really can’t see or feel ant difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne- Thank you for your feedback. Our Volume Shampoo and Conditioner are light-weight, sulfate-free cleansing options good for fine hair. This set will leave the hair free of residue and ready for volume enhancing styling action! We recommend using our Cloud Mousse and a round brush and blow dryer to help achieve maximum volume. We hope to continue helping you find hair perfection! |
Don’t like texture or don’t see differenceReviewed: Color Care Volumizing Conditioner Nothing stands out from the most conditioner you can buy at stores. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAsako - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
not the same as BIG LOVE and BIG SOFTIEReviewed: Volume Shampoo + Conditioner Duo bought this last year as BIG LOVE on the recommendation of a friend. I have a lot of fine hair, long and color treated. this shampoo was a dream. The fragrance was one of the reasons i loved it, very herbal and not perfumed. Well, now as volume shampoo is has virtually no fragrance and the volume I loved last year is just a memory. Totally bummed and won't buy again. The conditioner has very little fragrance as well and seems heavier. As they were not cheap i will use them both and mourn the passing of a wonderful shampoo and conditioner. 9 of 9 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
VolumeReviewed: Volume Shampoo + Conditioner Duo Does not give me any volume at all. Disappointed.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTatyana - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the volume you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
IT WAS OKReviewed: Volume Shampoo + Conditioner Duo didn't care too much for the volume. i like the classic better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Shampoo and conditionerReviewed: Volume Shampoo + Conditioner Duo Was not happy with this shampoo and conditioner it did add fullness 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the fullness you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Volume conditionerReviewed: Color Care Volumizing Conditioner Still not sure about how much volume this gives me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann- Thank you for your review! The volume conditioner is one of the lightest weight conditioners offered by eSalon. Coupled with volumizing styling techniques and products, it will help you achieve more volume. We hope you enjoy it! Please feel free to reach out to [email protected] if you need any tips or tricks. Our team of licensed colorists is always here to help! |
Big softieReviewed: Color Care Volumizing Conditioner It's ok but doesn't allow tangles to be easily combed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It was not the Wow I was hoping for.Reviewed: Volume Conditioner Not excited about this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for your feedback. We apologize for the disappointing experience you had with our Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
shampoo bottle brokenReviewed: Volume Shampoo + Conditioner Duo I haven't been able to use the shampoo as the top is bent where cap meets bottle and leaked all over. Nothing else looked damaged so I'm not sure what happened. I wouldn't have listed this as af review but I did not know how to contact customer service about this. 5 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We truly apologize the Volume Shampoo you received was defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
HeavyReviewed: Color Care Volumizing Conditioner This actually left my hair feeling lank and took ages to rince out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ConditionerReviewed: Color Care Volumizing Conditioner I didn’t like the way this made my hair feel when it was dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Does the jobReviewed: Color Care Volumizing Conditioner If you want volume, this does it, but left my hair dry and unmanageable. Also noticed more hair loss using this conditioner than others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuci - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Does the jobReviewed: Volumizing Color Care Shampoo If you want volume, this does it, but left my hair dry and unmanageable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuci - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
To much fragrance for meReviewed: Color Care Volumizing Conditioner Even though I love the smell it was to much for me since I am scent sensitive. Also, instead of volume, my hair went straight and flat. But to be fair.... all conditioners do that to my hair but I keep trying new ones in hope of a different result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We're truly sorry that our Big Softie did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wasn’t a fanReviewed: Color Care Volumizing Conditioner It leaves my hair feeling greasy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We're truly sorry that our Big Softie left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Ok onlyReviewed: Color Care Volumizing Conditioner I tend to get more softness and volume from cheaper store conditioners 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We're truly sorry that our Big Softie did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Ugh!Reviewed: Color Care Volumizing Conditioner Horrible, hair feels brittle and has no shine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia - We're truly sorry that our Big Softie Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DryingReviewed: Color Care Volumizing Conditioner Conditioner went on nicely and detangled hair, but hair was totally dry and “fly-away” for rest of day. Had to apply an oily conditioner to calm it down so it wasn’t so full of static. My hair is typically rather oily and this absolutely dried it out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We're truly sorry that our Big Softie Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DisappointedReviewed: Color Care Volumizing Conditioner No better then what I could have purchased in the bargain bin at the $ store. I threw it in the trash. Please stand by your 100% guarantee and credit my card back for my entire purchase with you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No volume and weird feel on hairReviewed: Volume Shampoo Just bought this for the first time-found the feel/texture of the shampoo a bit weird, Not much in suds (know that is not necessary to clean but like the feel of the standard shampoo much better) and it didn’t give any additional volume vs. my normal shampoo. Disappointed, wish I had gotten the standard shampoo that comes with the hair dye package. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We're truly sorry that our Volumizing Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Volume but residueReviewed: Color Care Volumizing Conditioner Left sticky residue leaving my hair feel unclean. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the best packagingReviewed: Volume Shampoo Please bring back the pump bottles. And the original scent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're truly sorry that our volumizing shampoo did not provide the scent and packaging you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn't orderReviewed: Color Care Volumizing Conditioner Didn't order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Very dryingReviewed: Volume Shampoo Loved the smel.but the the shampoo was way to dry made my head itch 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherise - We're truly sorry that our Volume Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Just OKReviewed: Volume Conditioner An OK conditioner. Does not do much volume-wise. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDG625 - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Clean Feel does not last very longReviewed: Volume Shampoo I got the travel size of this and it was great...left my hair clean, lifted, and bouncy. But this full size version did not do that for my hair at all. In fact, I noticed it made my hair more oily and as a result, flat. Very dissapointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDG625 - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Absolutely horrible shampooReviewed: Volume Shampoo I tried it twice. It left my hair so dry that is was hard to brush it after shampooing. I absolutely hated this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
PackagingReviewed: Volume Conditioner Bottle is hard to squeeze due to arthritis. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Packaging is hardReviewed: Volume Shampoo Do not like packaging due to arthritis hands. Hard to squeeze. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too Heavy for my hairReviewed: Color Care Volumizing Conditioner This, like the shampoo, was too heavy for my hair. Weighted my hair down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandie - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too Heavy for my hairReviewed: Volumizing Color Care Shampoo My hair is fine and thinning and this was too heavy, Weighted my hair down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandie - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Kinda DryReviewed: Volume Shampoo Left my hair feeling kinda dry and wouldn’t style very well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJina - We're truly sorry that our Volume Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wreaked all kinds of havoc on my baby fine hairReviewed: Volume Shampoo For me, the results of this shampoo were awful. My baby fine hair went flat and frizzy. It, along with the volumizing conditioner, took out every bit of my natural curl. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRascalCate - We're truly sorry that our Volume Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
conditionerReviewed: Volume Conditioner too heavy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Leaves hair with greasy filmReviewed: Color Care Volumizing Conditioner This conditioner leaves a greasy film on my hair. Not a fan. I rinse like crazy and only use a bit and still leaves the film. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We're truly sorry that our Big Softie left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DryingReviewed: Volume Conditioner Unfortunately, it dries out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're truly sorry that our Volume Conditioner dried out your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No moisturizerReviewed: Color Care Volumizing Conditioner It was good shampoo but I needed moisturizer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
No moistureReviewed: Volumizing Color Care Shampoo Good shampoo but I needed moisture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nothing SpecialReviewed: Volume Conditioner The conditioner doesn't do anything that a $2.00 store bought conditioner doesn't do. It was not a good buy for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLala - We're truly sorry that our Volume Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not much of a volumeReviewed: Volume Shampoo I was disappointed with this shampoo,did not give my hair much volume and made my hair look dull, no shine at all,I should have order the shine serum instead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeata - We're sorry to hear that you were disappointed by your experience with our volumizing shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information |
latherReviewed: Volumizing Color Care Shampoo not enough lather 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection! |
Its OKReviewed: Color Care Volumizing Conditioner Not great, I wont buy again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStorm - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Horrible shampooReviewed: Volumizing Color Care Shampoo Shampoo really dries my hair out, cannot get a comb thru it after even using the conditioner 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStorm - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not so muchReviewed: Volume Conditioner Two things: (1) while it did create volume, it also created frizz and static electricity. (2) the CONTACT information could certainly be more prominent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSable - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Customer Service Representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Too heavyReviewed: Volume Shampoo I have very fine thin hair and this product leaves my hair feeling very heavy with an almost oily feeling. I am not a fan of the volumizing products because they have left me hair very flat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We're sorry to hear that you were disappointed by your experience with our volumizing shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information |
Doesn’t latherReviewed: Volumizing Color Care Shampoo I get the low sulfate thing for color protection, but I have shorter hair and I’m doing 5-6 pumps to get almost no lather. My scalp doesn’t feel clean after I shampoo. Does smell nice, but scent doesn’t last either. Meh. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection! |
Does not latherReviewed: Volumizing Color Care Shampoo This shampoo does not lather as well as other shampoos I've used and I really have to use more conditioner to get tangkes out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLourene - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection! |
Dont likeReviewed: Volume Conditioner I didnt like it, like the shampoo that you sent with color better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're truly sorry that our Volume Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wish I didnt buyReviewed: Volume Shampoo Did not like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're truly sorry that our Volume Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No no noReviewed: Color Care Volumizing Conditioner This product did not leave my hair soft, but a tangled mess. I hated this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTalonna - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Static!Reviewed: Volumizing Color Care Shampoo I love the smell and initial feel of my hair after using this, but after about 30 min after it’s dry- STATIC. I have tried every combination of conditioner or serum or mousse with this and nothing solves the problem. Heartbreaking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too waxyReviewed: Color Care Volumizing Conditioner Hard time detangling. Very waxy type, not moisture 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
It's ok!Reviewed: Color Care Volumizing Conditioner The conditioner isn't the best I have tried. It doesn't leave my hair feeling soft like other brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarri - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not a good fit for meReviewed: Volumizing Color Care Shampoo This was just ok for me. I think I need something that focuses on hydration for colored hair, because this leaves my hair feeling rough and dry and even with a conditioner, my hair had static electricity when I would try to style it. Not a good match for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It's OKReviewed: Volumizing Color Care Shampoo my hair doesn't feel as soft as it has with other brands 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarri - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
shampoo and conditionerReviewed: Volumizing Color Care Shampoo I did not like the shampoo and conditioner at all. it made my hair really dry after washing it and then the next day my hair would be oily. I will never buy it again! I think I’m gonna stop ordering your hair dye kit also, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We're truly sorry that our Big Love Shampoo did not provide the look and feel you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DisappointedReviewed: Color Care Volumizing Conditioner Would not recommend To be honest all products I have purchased and tried were not worth buying They did nothing like stated they should I. Found all products to be cheap and not good 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAddy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faulty BottleReviewed: Color Care Volumizing Conditioner I couldn't even try the product because the bottle wouldn't work. The pump wouldn't unlock no matter which way I screwed it. After 10 minutes of fiddling with it in the shower, it finally fell out of my hands and split open. I was too defeated by the packaging to even get to try the product. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We're truly sorry that our Big Softie was difficult to open. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Hair is stickyReviewed: Volumizing Color Care Shampoo I wanted to love this as much as the color care set. I have thin hair and needed a boost. If you don't want to run your fingers through your hair and for it to feel soft then maybe you will like it? I tried being heavy on matching conditioner and the only way I got through the bottle was to use the leave in conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenea - We're truly sorry that our Big Love Shampoo did not provide the boost you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
PriceyReviewed: Color Care Volumizing Conditioner It's okay.....made my hair look dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - Thank you for your feedback. We apologize that our Big Softie made your hair look dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
PriceyReviewed: Volumizing Color Care Shampoo Won't buy ag asian it was too drying for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ShampooReviewed: Volumizing Color Care Shampoo Not much foam...did not see a difference 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. Keep an eye on your inbox for more details. |
Bad pump, dry hairReviewed: Color Care Volumizing Conditioner I can't make the pump work. No matter how many times I turn it in any direction, pressure or no pressure, the pump won't budge. I end up taking the top off and just pouring it out. I would be fine with that if the product worked, but my hair doesn't seem to benefit either. It's not even voluminous, just dry. Wish I had canceled it before this last box arrived. 0 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - We're truly sorry that our Big Softie did not pump correctly. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Color Care Volumizing conditionerReviewed: Color Care Volumizing Conditioner Product smells really nice...but left hair to soft with no body.. It actually looked like I needed to wash my hair again. I did only use about a quarter size amount, because my hair is fine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too DryingReviewed: Volumizing Color Care Shampoo While I did want volume, I did not want my hair to feel like straw. It was very hard on my hair. The conditioner helped some but not enough. My hair felt very damaged after using this shampoo. I do not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Pump was brokeReviewed: Volumizing Color Care Shampoo Pump was broke when received. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Itchy and dryReviewed: Color Care Volumizing Conditioner This made me look like i have dandruff and washed the color out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dry and itchyReviewed: Volumizing Color Care Shampoo After using this my scalp is dry and itchy with tons of flakes, I have never had dandruff in my life. It's miserable. It also washed the professional color right out of my hair. My hair is frizzy and feels more damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We're truly sorry that our Big Love left your scalp dry and itchy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
doesn't spread on your hair easyReviewed: Color Care Volumizing Conditioner you have to use a large amount in order to cover your whole hair.Doesn't spread easily as other conditioners . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I had an allergic reaction.Reviewed: Volumizing Color Care Shampoo Not for me. My skin is to sensitive. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelli - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We want to make this right, and will be reaching out to you shortly. We hope to continue helping you find hair perfection! |
ConditionerReviewed: Color Care Volumizing Conditioner I love the shampoo. Didn’t care much for the conditioner. It was hard to rinse out and it made my hair flat 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We're truly sorry that our Big Softie did not provide the volume you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ShampooReviewed: Volumizing Color Care Shampoo It take a lot of product for this to clean your hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Is ok.Reviewed: Color Care Volumizing Conditioner It is ok,, nothing special. Love unconditionally is a far better product. Bought both for choice and will stick to the other one. There is no extra volume after using this one either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBillie Mae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wasn’t sure at first....Reviewed: Volumizing Color Care Shampoo Didn’t write a review as wasn’t sure at first. Ive used it 2 or 3 times now and not impressed. I’ll stick to the heart lock it shampoo. I seem to have to use lots of this to get a lather 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBillie Mae - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection! |
Ok, but I won't be buying again.Reviewed: Color Care Volumizing Conditioner I have absolutely loved most of eSalon's products, so I was excited to try out this volumizing conditioner when I bought it last summer. I have naturally wavy/curly hair that tends to get flat as the day goes on. While this conditioner smells great, I have found that after using it, my hair is pretty dry and brittle -- it almost feels like I did not use any conditioner at all. For a while I tried using it only once a week, but even that seemed to be drying my hair out and I found I was compensating by using a lot of leave-in conditioner. This might be good for people that don't have a problem with dry hair or split-ends, but it wasn't for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Static and fly awayReviewed: Color Care Volumizing Conditioner The volumizing products made my hair full of static and very fly away. Would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Gave me the fly awaysReviewed: Volumizing Color Care Shampoo I did not like the volumizing products. My hair did not feel clean after shampooing and the conditioner left my hair full of static and very fly away. Would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |