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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tabetha - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather H.
febrero 11, 2020
Soooo snarled and dry
Calificado: Repair Conditioner
PUBLICADO POR:
Heather H.
febrero 11, 2020
I can not even use this conditioner as a stand alone conditioner. I have to use my normal conditioner plus this one or the snarles are unbelievable and my hair was soooo dry. I love the color esalon puts out but the conditioners, shampoos, and hair masks and hydrators need help.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rose H.
noviembre 30, 2019
Awful product
Calificado: Repair Color Care Conditioner
PUBLICADO POR:
Rose H.
noviembre 30, 2019
I never thought I'd say this about any esalon product, but I agree with some of the other reviews, this feels like a cheap conditioner. I've had to use loads of it and even then my hair feels like straw and needs to be saved by loads of leave in product. I have been promoting esalon to anyone & everyone since 2016, but these new conditioners are not worth the money, bring back the original formulas please.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rose H. - We're truly sorry that our Repair Color Care Conditioner did not provide the outcome you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dawn H.
noviembre 13, 2019
Not impressed
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Dawn H.
noviembre 13, 2019
I decided to try this shampoo and conditioner combo hoping it would work better then my previous shampoo and conditioner. It does not work well at all with my hair. It makes it feel dry, brittle and fly away. The classic shampoo and conditioner that come with my color kit works much better with my hair I think I will try those.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane N.
octubre 22, 2019
Stripped my hair of all natural oils!
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Diane N.
octubre 22, 2019
this was more of a total stripping shampoo than a repair for me. I had to use an Quidad Oil Shampoo after this one to replace all of the natural oils stripped from my hair. will never use again, unless there is a need for a total strip of my hair. Didn't even try Conditioner since shampoo was so awful.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Diane - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Antoinette T.
octubre 6, 2019
It’s ok
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Antoinette T.
octubre 6, 2019
I thought my hair would feel better after using a “repair shampoo.
It’s above average, but not excellent.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Antoinette - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda T.
octubre 2, 2019
Rapid color conditioner
Calificado: Repair Conditioner
PUBLICADO POR:
Linda T.
octubre 2, 2019
Just okay. No noticeable difference.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Linda - We're truly sorry that our Repair Color Care Conditioner did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
deborah K.
septiembre 28, 2019
Color doesn't cover grays
Calificado: Repair Conditioner
PUBLICADO POR:
deborah K.
septiembre 28, 2019
Color has been adjusted twice and it still doesn't cover the gray roots. The products I used from Sallys always worked. What is wrong with this hair color? It's very frustrating because now I have to go to work again with half colored roots. They are not brown -- they are light gold and look terrible. I guess if this can't be fixed I'll save my money and go back to what works. I ordered a bunch of other stuff too -- hair mask, color tint, color camo, dry shampoo -- I just hope those items work as advertised. The color is great where it actually shows up -- but the roots are terrible.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deborah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer C.
septiembre 24, 2019
Not for me
Calificado: Repair Color Care Conditioner
PUBLICADO POR:
Jennifer C.
septiembre 24, 2019
This mat be great for many hair types, but I did not care for it at all. If there had been a trial size or sample first, i'd never have bought this. It was expensive and I did not like the feel of it or how my hair felt or looked after using it. It might be amazing for someone, but not for me.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jennifer - We're truly sorry that our Repair Color Care Conditioner did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lynda W.
septiembre 9, 2019
Residue
Calificado: Repair Conditioner
PUBLICADO POR:
Lynda W.
septiembre 9, 2019
Seemed to leave a residue after using it more that three shampoos in a row
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Lynda - We're truly sorry that our Repair Color Care Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Miriam D.
septiembre 9, 2019
Not for curly or wavy hair
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Miriam D.
septiembre 9, 2019
When I wash my hair with this duo , my waves and curls come out limp and frizzy.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Miriam - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
CHERYL L.
agosto 5, 2019
unhappy
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
CHERYL L.
agosto 5, 2019
I ordered this as it popped up when placing my order. Thought I was getting same moisturizing conditioner as before. I love the moisture conditioner but do not like the repair. Would of thought it would be good but tangled my hair. Would like to return unopened bottles (2).
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
CHERYL - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Emily S.
agosto 5, 2019
Not my favorite
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Emily S.
agosto 5, 2019
I love the shampoo and conditioner that come in my coloring kit, so I was a bit disappointed by the feel of my hair after cleansing and conditioning with the repair set. Also the smell is less than desirable.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Emily - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results or smell you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amanda W.
agosto 3, 2019
Wasn’t impressed
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Amanda W.
agosto 3, 2019
I gave this stuff a shot and it made my hair feel good at first. After about a week it wasn’t feeling the same it didn’t feel light and fluffy but weighed down. This was after I decided to give it a shot even though it smells bad like melted plastic. I still have quite a bit left and I’ll use it but I won’t purchase it again.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Amanda - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jodi M.
julio 17, 2019
Terrible.
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Jodi M.
julio 17, 2019
This made my hair feel like straw.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jodi - We're truly sorry that our Repair Shampoo and Conditioner did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cancel C.
junio 13, 2019
Products are extremely drying to my hair
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Cancel C.
junio 13, 2019
I like the way these products give my volume, however, like most of the volume products I've used in the past, they are extremely drying to my hair. I don't see how they repair any damage. I won't be purchasing again.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Cathy - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Holly S.
junio 11, 2019
Hair doesn't feel conditioned.
Calificado: Repair Conditioner
PUBLICADO POR:
Holly S.
junio 11, 2019
For some reason, this does not work well with my hair. I love the classic conditioner, so I figured this would be good for winter dryness. It almost seemed more like a shampoo because my hair felt rough just after rinsing--almost like it does right after you rinse out hair color.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Holly - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra C.
junio 8, 2019
conditions but no detangler
Calificado: Repair Conditioner
PUBLICADO POR:
Sandra C.
junio 8, 2019
This works well, but it doesn't detangle. I have curly hair and need a detangler.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sandra - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia G.
junio 7, 2019
Did not like
Calificado: Repair Color Care Conditioner
PUBLICADO POR:
Patricia G.
junio 7, 2019
It did not give me the results I expected. My hair is fine and needs moisture. I did not like the scent of this product. For my type of hair, I would not recommend this product.
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PUBLICADO POR:
Roni C.
Respuesta de nuestros expertos
Patricia G. - We're truly sorry that our Repair Color Care Conditioner did not provide the results you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christina Landry
junio 2, 2019
Not a favorite for me
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Christina Landry
junio 2, 2019
Made my hair very coarse and frizzy. I discontinued use after first week of using and resorted to purchasing a drugstore brand sulfate free shampoo and conditioner. Will try hydration duo this shipment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anne G.
mayo 26, 2019
Too scented for me.
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Anne G.
mayo 26, 2019
I suffer with migraines and strong scents trigger them.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Naomi L.
mayo 6, 2019
Not very silky
Calificado: Repair Conditioner
PUBLICADO POR:
Naomi L.
mayo 6, 2019
I didn't get the feel of repair or softness.. my hair was more coarse in texture after use. I would probably buy the hair mask instead.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Naomi - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Naomi L.
mayo 6, 2019
I'm not a huge fan
Calificado: Repair Shampoo
PUBLICADO POR:
Naomi L.
mayo 6, 2019
For the same reason as I didn't find value in the repair conditioner.. I don't feel my hair benefited in much repair. Still frizzy and breakage. I find the straight hair shampoo leaves my hair in better condition.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Naomi - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Shampoo. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elisabeth B.
abril 7, 2019
Very thin
Calificado: Repair Conditioner
PUBLICADO POR:
Elisabeth B.
abril 7, 2019
The consistency of this conditioner is very thin. It did nothing for my hair. It was like I didn't use a condtioner at all.
Very disappointed with this product
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Elisabeth - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cindy K.
abril 4, 2019
Not satisfactory
Calificado: Repair Conditioner
PUBLICADO POR:
Cindy K.
abril 4, 2019
I ordered both Shampoo and Conditioner and didn’t like either. I have long hair and had to use a ton of leave in conditioner to brush out!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - We're truly sorry that our Repair Color Care Shampoo and Repair Color Care Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
DeeDee
marzo 9, 2019
Very dissapointed
Calificado: Repair Conditioner
PUBLICADO POR:
DeeDee
marzo 9, 2019
I read the reviews and really thought this would be good match for my hair. All it seemed to do is suck all the moisture out of my hair. I could tell before I even rinsed it out. I tried it again and had the same result. I won't be using this again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
DeeDee - We're truly sorry that our Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Suzy S.
marzo 1, 2019
Full strength
Calificado: Repair Conditioner
PUBLICADO POR:
Suzy S.
marzo 1, 2019
Didn't do anything one way or another.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Suzy - We're truly sorry that our Repair Color Care Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelly M.
febrero 1, 2019
Bleh!
Calificado: Repair Conditioner
PUBLICADO POR:
Kelly M.
febrero 1, 2019
This conditioner was very disappointing. I have very thick curly hair and need a conditioner with substance. Even using a 50 Cent piece size dollop it was difficult to disperse through my hair and it was not moisturizing enough. I had to use twice as much leave in conditioner to compensate. I typically use Cat Walk or Ouidad products and Dove for curly hair when in a pinch. All of those are better than the repair conditioner.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - We're truly sorry that our Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rebecca S.
enero 25, 2019
it was ok
Calificado: Repair Conditioner
PUBLICADO POR:
Rebecca S.
enero 25, 2019
I didn't find it gave me the results that my hair color order shampoo and conditioner did....I maybe am ordering the wrong product that they send you to use after you color your hair? It didn't smell the same either...im not sure ill order again.I still love my hair coloring product though!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - We're truly sorry that our Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rebecca S.
enero 25, 2019
it was ok
Calificado: Repair Shampoo
PUBLICADO POR:
Rebecca S.
enero 25, 2019
I didn't find it gave me the results that my hair color order shampoo and conditioner did....I maybe am ordering the wrong product that they send you to use after you color your hair? It didn't smell the same either...im not sure ill order again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - We're truly sorry that our Repair Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patricia B.
enero 16, 2019
Not my favorite
Calificado: Repair Conditioner
PUBLICADO POR:
Patricia B.
enero 16, 2019
Not my favorite I did not have good outcomes with this product, my hair was still dry
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Patricia - We apologize for the disappointing experience you had with our Repair Conditioner. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Luann P.
enero 11, 2019
good conditioner
Calificado: Repair Conditioner
PUBLICADO POR:
Luann P.
enero 11, 2019
would like a nicer scent- natural one of course
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Luann - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sherise K
enero 8, 2019
Yuck
Calificado: Repair Conditioner
PUBLICADO POR:
Sherise K
enero 8, 2019
Worst conditioner ever never took one tangle out of my hair left it dry and brittle
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angela C.
enero 1, 2019
Heavy
Calificado: Repair Shampoo
PUBLICADO POR:
Angela C.
enero 1, 2019
A little heavy, tough to run my fingers through my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela M.
diciembre 18, 2018
No more
Calificado: Repair Conditioner
PUBLICADO POR:
Pamela M.
diciembre 18, 2018
Will not waste my time on this conditioner. Did nothing for my hair but make it feel oily within 1 day.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Valerie V.
diciembre 12, 2018
Gag worthy scent
Calificado: Repair Shampoo
PUBLICADO POR:
Valerie V.
diciembre 12, 2018
I haven't read all the reviews, but based on the few I glanced over, I am wondering if I got a skunked bottle of shampoo. Mine smells like faintly floral Crisco. It's got this rancid oil smell that seriously makes me gag. I'm trying to use it anyway since it wasn't cheap (the conditioner doesn't have the same offensive odor, thank goodness), but I will never buy it again. Like I said, I can't say either way if it's good shampoo. I mean, I guess my hair looks fine after I use it, but no different than any of my other shampoos that don't make me want to vomit in the shower.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Valerie - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen K.
diciembre 11, 2018
Do not like the smell
Calificado: Repair Shampoo
PUBLICADO POR:
Karen K.
diciembre 11, 2018
Works well but has an awful smell that the other products do not have. I have to wash with another shampoo after to get out the smell.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha S.
diciembre 10, 2018
Dispensing aperature too big encourages waste
Calificado: Repair Color Care Shampoo
PUBLICADO POR:
Samantha S.
diciembre 10, 2018
Opening of bottle needlessly larger...than the prior version, before the re-branding. So, are you trying to get people to use too much product fori increased orders? Because too much comes out if u r not careful!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Samantha - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
brenda A.
diciembre 7, 2018
Quality
Calificado: Repair Conditioner
PUBLICADO POR:
brenda A.
diciembre 7, 2018
Was not high quailty i expected.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lorraine R.
diciembre 6, 2018
bye
Calificado: Repair Conditioner
PUBLICADO POR:
Lorraine R.
diciembre 6, 2018
didn't care for the texture
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lorraine - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara C.
diciembre 3, 2018
Just ok
Calificado: Repair Conditioner
PUBLICADO POR:
Barbara C.
diciembre 3, 2018
Not so special. I didn't see any big improvement in my hair with this product.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Chrystal P.
diciembre 2, 2018
Used the whole bottle just to somewhat comb thru
Calificado: Repair Conditioner
PUBLICADO POR:
Chrystal P.
diciembre 2, 2018
Don't waste yo money
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Crystal - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Chrystal P.
diciembre 2, 2018
Stripped my hair
Calificado: Repair Shampoo
PUBLICADO POR:
Chrystal P.
diciembre 2, 2018
So drying, just awful
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Crystal - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jane B.
diciembre 2, 2018
Not what I was hoping for in a shampoo
Calificado: Repair Shampoo
PUBLICADO POR:
Jane B.
diciembre 2, 2018
Left my hair feeling over moisturized and a bit oily. Not my favorite product
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria W.
noviembre 23, 2018
Does not help with thinning hair.
Calificado: Repair Shampoo
PUBLICADO POR:
Maria W.
noviembre 23, 2018
Didn't feel it was doing the job. Left my hair soft and hard to manage in the style I usually like. Left my hair very, very 'floppy' (unmanageable)!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maria -We're truly sorry that our Repair shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
sparkling
noviembre 22, 2018
can't even open it
Calificado: Repair Conditioner
PUBLICADO POR:
sparkling
noviembre 22, 2018
I struggled opening the bottle and the contents were way too thick , a very cumbersome and annoying experience:(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sparkling - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tina B.
noviembre 11, 2018
Shampoo
Calificado: Repair Color Care Shampoo
PUBLICADO POR:
Tina B.
noviembre 11, 2018
Not the quality I expected
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Tina - We're truly sorry that our Repair Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amalia R.
octubre 24, 2018
its ok
Calificado: Repair Shampoo
PUBLICADO POR:
Amalia R.
octubre 24, 2018
I really like the color but it seems to wash away after 2 weeks. Its not what I expected. I wish it was since it looks nice for like 2 weeks then its dull and I just don't like it. I give up. Ill just go back to the salon at least it will last a few more weeks.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
diva R.
octubre 17, 2018
So surprised
Calificado: Repair Shampoo
PUBLICADO POR:
diva R.
octubre 17, 2018
I purchased the repair shampoo after my wonderful experience at my original introduction session. I loved the way it felt in my hair. I have naturally curly 3B-ish type hair. About 3 weeks into using it, I developed lots of build up and am having to use weekly ACV rinses to get my hair and scalp back on track. I ended up using it as hand soap. Very expensive hand soap. I was so bummed!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diva - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
maria F.
octubre 4, 2018
dry hair
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
maria F.
octubre 4, 2018
This doesn't work at all in my hair,it dries it out
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brandie L.
septiembre 2, 2018
Why did you change this....
Calificado: Repair Conditioner
PUBLICADO POR:
Brandie L.
septiembre 2, 2018
I wish you had never changed this product. The new formula now leaves my hair feeling like straw. Unfortunately I have several bottles to get through, I am seriously debating about throwing them away but that’s a lot of money. I loved the original product that I used for 2 years. To find something that keeps my hair as healthy as the original formula was so difficult. Very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brandie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sadaf M.
agosto 19, 2018
Not pleasant
Calificado: Repair Color Care Conditioner
PUBLICADO POR:
Sadaf M.
agosto 19, 2018
What happened to my regular conditioner. This left my hair dry and brittle . Second time I used it I used more than normal to get the soft feeling that I used to get. But it made my hair dull and lifeless. I won't be ordering this product again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sadaf - We're truly sorry that our Repair Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Courtney H.
agosto 12, 2018
Definitely different
Calificado: Repair Conditioner
PUBLICADO POR:
Courtney H.
agosto 12, 2018
Only used it once so far but it left my hair smelling like an 80s locker room. Very perfumey smell. Hair is good...nothing to write home about but it does the job. Hoping for awesome results after a few more uses. :)
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Courtney - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Phyllis C.
agosto 7, 2018
Leaked all over the place
Calificado: Repair Conditioner
PUBLICADO POR:
Phyllis C.
agosto 7, 2018
This was the first time I bought products in the new packaging. When I opened the box the shampoo and conditioner had leaked all over everything which is strange because they were in a bag and the bottles were not punctured. Are you using these new bottles to save cost? It’s not worth it to have to deal with this mess.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Phyllis - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Phyllis C.
agosto 7, 2018
Leaked all over the place
Calificado: Repair Shampoo
PUBLICADO POR:
Phyllis C.
agosto 7, 2018
When I opened the box the product had leaked all over the place. The box itself was not dented and neither was the bottle of product. It was a mess to clean it all off the other items I purchased.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Phyllis - We're truly sorry that our Repair Shampoo arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Wendy M.
agosto 3, 2018
Disappointed
Calificado: Repair Conditioner
PUBLICADO POR:
Wendy M.
agosto 3, 2018
I was hoping this would be great but after using the conditioner it didn't seem to do anything. It was almost the opposite. I feel like my hair is dryer and more frizzy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Wendy - We're truly sorry that our Repair Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra S.
agosto 1, 2018
Not great for dry hair
Calificado: Repair Conditioner
PUBLICADO POR:
Sandra S.
agosto 1, 2018
Insufficient conditioner for dry ends. Would not order again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sandra - We're truly sorry that our Repair Conditioner as an insufficient conditioner for your ends. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy R.
julio 30, 2018
Not my favorite
Calificado: Repair Conditioner
PUBLICADO POR:
Kathy R.
julio 30, 2018
I don’t really care for the repair conditioner. My hair feels cousrse afterwards.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathy - We're truly sorry that our Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Beverly S.
julio 25, 2018
Only used once so far
Calificado: Repair Conditioner
PUBLICADO POR:
Beverly S.
julio 25, 2018
I had to use more than my regular conditioner to untangle my hair. But I have only used it once so far so will see if my hair is in better condition after a month of use.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Beverly - We're truly sorry that our Repair Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
lorraine W.
julio 23, 2018
A lot needed
Calificado: Repair Color Care Conditioner
PUBLICADO POR:
lorraine W.
julio 23, 2018
Used along with the repair shampoo. Found my hair needed quite a lot, before I could comb it through, and felt my hair wasn't as conditioned as I would like. I had to wash my hair every other day, as it went flat and greasy, not sure if it was the conditioner, I liked the shampoo, not sure about the conditioner.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lorraine - We're truly sorry that our Repair Conditioner did not provide the conditioning you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jenifer B.
julio 13, 2018
Doesn’t work for my hair
Calificado: Repair Conditioner
PUBLICADO POR:
Jenifer B.
julio 13, 2018
I used this conditioner twice. It doesn’t add moisture hardly at all. I have to use a lot of leave-in conditioner after using this product to make my hair feel normal. Wouldn’t recommend.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jenifer - We're truly sorry that our Repair Conditioner did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jenifer B.
julio 13, 2018
Dry, dry, dry
Calificado: Repair Shampoo
PUBLICADO POR:
Jenifer B.
julio 13, 2018
This shampoo makes my hair dry as hay. Even the shampoo packet that comes with the dye kit leaves my hair horribly dry. I thought the repair condioner would counteract the effects of the shampoo, but no. It was just as bad. These products were a complete fail for me. Drug store shampoo/conditioner worked better than this.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jenifer - We're truly sorry that our Repair Shampoo did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia N.
julio 10, 2018
Stiff
Calificado: Repair Conditioner
PUBLICADO POR:
Cynthia N.
julio 10, 2018
It made my hair very stiff.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that our Repair Conditioner left your hair feeling stiff. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristine M.
julio 1, 2018
Not as good as Aussie 3 Minute Conditioner
Calificado: Repair Conditioner
PUBLICADO POR:
Kristine M.
julio 1, 2018
Doesn't make your hair feel like silk.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kristine - We're truly sorry that our Repair Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
PUBLICADO POR:
Mary P.
junio 27, 2018
Something changed
Calificado: Repair Conditioner
PUBLICADO POR:
Mary P.
junio 27, 2018
I have bought this conditioner previously but when I used this new bottle, something changed. It doesn't detangle my hair like it did before and my hair isn't as soft. Not sure if there was a formula change with the packaging change but I am disappointed because I thought I had finally found a product that was great...and then something changed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mary - We're sorry to hear that you were disappointed by your experience with our Repair Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Sharon A.
junio 20, 2018
Its ok
Calificado: Repair Conditioner
PUBLICADO POR:
Sharon A.
junio 20, 2018
I don't like the smell
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sharon - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shealyn P.
junio 20, 2018
Strengthens
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Shealyn P.
junio 20, 2018
Yet leaves hair dry!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shealyn - We’re sorry that you were unsatisfied with our Gaining Strength shampoo and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Masumi M.
junio 18, 2018
Smells great
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Masumi M.
junio 18, 2018
Like most of the add-on products this bottle is too small. My hair is long & I went thru this bottle in less than 2 weeks, and I don’t even wash my hair everyday.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Masumi - Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Suse D.
junio 1, 2018
Not what I expected.
Calificado: Repair Conditioner
PUBLICADO POR:
Suse D.
junio 1, 2018
Missed the Smell & Shine I prev got with Heart Lock It shampoo.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Suse - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
stacy S.
mayo 22, 2018
Good ish
Calificado: Repair Color Care Conditioner
PUBLICADO POR:
stacy S.
mayo 22, 2018
Good ish but need to a lot of it for it to make your hair in tangled from shampoo
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stacy - We're truly sorry that our Repair Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
stacy S.
mayo 22, 2018
No no no
Calificado: Repair Color Care Shampoo
PUBLICADO POR:
stacy S.
mayo 22, 2018
Would not recommend hair gets all tangled
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stacy - We're truly sorry that our Repair Shampoo left your hair tangled. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
beata L.
mayo 20, 2018
Disappointed
Calificado: Repair Conditioner
PUBLICADO POR:
beata L.
mayo 20, 2018
I thought it will made my hair smoother and stronger,it did not,will not buy it again, going back to old condiotioner
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Beata - We're truly sorry that our Repair Conditioner did not make your hair smoother and stronger as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
karen M.
abril 26, 2018
Bottle broken!
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
karen M.
abril 26, 2018
Pump never worked....so messy to use. Conditioner ok but not great.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Karen - We're truly sorry that our At Full Strength Conditioner pump did not work and you were not completely satisfied with the product result. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Janet B.
abril 23, 2018
Why did you change this too?
Calificado: Repair Conditioner
PUBLICADO POR:
Janet B.
abril 23, 2018
The previous version of this product was excellent, however the new bottle is not user friendly, I miss the pump. The fragrance of the new product is offputting and this has no moisture in it, after using it for a few days I had dry staticky hair that I could not control. It is difficult to style and holds no body or shape since the switch. I will be searching for a new conditioner as well, Very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janet - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Janet B.
abril 23, 2018
Why in the world did you change this product?
Calificado: Repair Shampoo
PUBLICADO POR:
Janet B.
abril 23, 2018
I had used the old version of this for some time and I loved it. This new product does not have a pleasing smell, it leaves my hair feeling weighed down and coated. I am not at all pleased with the change you made. If its not broken don't fix it! You had a fabulous product and I would use nothing else. Now I am searching for a new shampoo.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janet - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Courtney W.
abril 9, 2018
Not helpful
Calificado: Repair Conditioner
PUBLICADO POR:
Courtney W.
abril 9, 2018
This conditioner did not condition and made my hair feel like straw.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Courtney - We're truly sorry that our Repair Conditioner did not condition and made your hair feel like straw. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Moani
abril 9, 2018
Repair Shampoo
Calificado: Repair Shampoo
PUBLICADO POR:
Moani
abril 9, 2018
Eh, so so .... I’m sorry, but I REALLY miss the wonderful smell of the shampoo that would just take you away while washing your hair!! I also loved the adorable packaging it was in.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Moani - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shayla D.
abril 5, 2018
Not so soft
Calificado: Repair Conditioner
PUBLICADO POR:
Shayla D.
abril 5, 2018
I really like salon products, but this conditioner was a bust... there was no silky softness and my tangles were worse. The thickening conditioner was amazing.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Shayla - We're truly sorry that our Repair Conditioner did not provide the softness you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debra M.
marzo 29, 2018
Conditioner just wasn't for me or the shampoo
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Debra M.
marzo 29, 2018
I'm sorry I'm not happy with this also these conditioner and shampoos are just not for me I need more conditioner to stop the frizz and make it soft and silky and this just didn't do it for me sorry like I say everybody's hair is different so it may work for somebody else just not for me
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - We're truly sorry that our At Full Strength did not provide the silk you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Darren P.
marzo 28, 2018
BEtter then shampoo
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Darren P.
marzo 28, 2018
Abit better then shampoo but have to use a lot about 20 pumps and I only have shoulder length hair. Bottle is not very big so could work out quite expensive
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Darren - Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Darren P.
marzo 28, 2018
Waste
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Darren P.
marzo 28, 2018
Makes hair all knotty and vile
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Darren - We're truly sorry that our Gaining Strength did not provide the look and feel you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarah R.
marzo 17, 2018
Frizzy, tangled hair
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Sarah R.
marzo 17, 2018
Did nothing to fix the mess the matching shampoo made of my hair. I have a chin length bob and it was still tangled after conditioning with big knots at my roots and dried very frizzy. Straight in the trash.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarah R.
marzo 17, 2018
Made my hair fall out!
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Sarah R.
marzo 17, 2018
I was so disappointed with this shampoo. It was hard to get it to lather, my hair was one huge knot afterwards, and I lost a lot of hair (at least 4 times as much as normal!!).
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Hanna K.
marzo 9, 2018
Just didn't suit me
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Hanna K.
marzo 9, 2018
Smells nice and foams well but dried my hair and scalp out. Have ordered an alternative from eSalon to try instead.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Hanna - We're truly sorry that our Gaining Strength left your hair and scalp feeling dry. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen S.
marzo 4, 2018
Colour care repair shampoo
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Karen S.
marzo 4, 2018
Like this. Lots of lather and smells great. However I don't think it saved the hair colour any better than my usual product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
Diane T.
febrero 21, 2018
Nothing Special
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Diane T.
febrero 21, 2018
Nothing special about this product, it doesn't make your hair feel any better, or shiny. I have never been a fan of any products offered by ESalon, except the color. I have tried many over the years.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Diane - We apologize for the disappointing experience you had with our At Full Strength Color Care Repair Conditioner, and truly appreciate you reaching out to provide your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
omoore
febrero 18, 2018
oily
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
omoore
febrero 18, 2018
after washed with shampoo, this works ok n help with detangled n later on , made my hair oily, itchy scalp, dry flakes
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Omoore - We're truly sorry that our At Full Strength Color Care Repair Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
omoore
febrero 18, 2018
dries my hairout
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
omoore
febrero 18, 2018
pump 3x once n during my wash, it dries my hair, hairs fallout in clump
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Omoore - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your disappointment with our Gaining Strength Color Care Repair Shampoo. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen M.
febrero 12, 2018
Repair Conditioner
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Karen M.
febrero 12, 2018
This conditioner reminded me of the conditioner you receive in any box color that you buy at the retail or drugstores. I couldn't say that it repaired my hair.... I have terrible frizzies. It is thick, and a little goes a long way. . I didn't really get a smell that was pleasing or unpleasant.
Again I have an unopened bottle that won't be used. I can't say that it may not repair someones' hair but not mine. Thank you for reading and I'm sorry I could not give it more than 2 stars as that is my honest opinion of this product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We're truly sorry that our At Full Strength did not tame your frizz as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cowriderka
febrero 8, 2018
Color care Repair Conditioner
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Cowriderka
febrero 8, 2018
The conditioner is ok. I wish it would last longer but by the end of the day, fly away hair! I dont know if the conditioner is compromised because of the hard water and high calcium though the water is filtered throughout the house.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Cowriderka - We're truly sorry that our At Full Strength Color Care Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cowriderka
febrero 8, 2018
Gaining Strength
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Cowriderka
febrero 8, 2018
The shampoo is ok. I dont know if the shampoo is my problem or the water. The water is filtered because it is hard water with a lot of calcium.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Cowriderka - We are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know that you weren't thrilled with our Gaining Strength Color Care Repair Shampoo. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia M.
febrero 3, 2018
Did not do what it claims to do.
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Cynthia M.
febrero 3, 2018
Didi not repair my hair at all. It actually made my hair worse!! Hate this product!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that our At Full Strength left your hair feeling worse. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia M.
febrero 3, 2018
Not what it claims to be.
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Cynthia M.
febrero 3, 2018
Did not help my dry hair at all. In fact, it made it even more dry. Would never recommend it to anyone!! I hated it!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cynthia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Suzanne C.
febrero 2, 2018
Bottle failure
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Suzanne C.
febrero 2, 2018
The bottle won't open! Want to try it but I cannot get The pump to work!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suzanne - We are so sorry to hear your order arrived damaged. We're always looking to improve our service and products. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Leslie P.
enero 28, 2018
Awful
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Leslie P.
enero 28, 2018
I’m so disappointed in this shampoo! I read all the reviews before I purchased it and I’m extremely disappointed in this product. My hair felt stiff, tangled, and not the least bit soft. I will not be purchasing the conditioner now.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Leslie - We apologize for the disappointing experience you had with our Gaining Strength Color Care Repair Shampoo. We truly appreciate you providing your feedback. We have reached out to you via email to discuss this matter further to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Fiona L.
enero 24, 2018
Never received it
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Fiona L.
enero 24, 2018
Haven’t received item
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Fiona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda S.
diciembre 27, 2017
Ok shampoo
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Linda S.
diciembre 27, 2017
The shampoo itself is ok but leaves my hair feeling a little dry but feel that the conditioner helps with that. The bottles are way too small and I would prefer a squeeze bottle to the pump. I have fairly long hair and find that I have to use a lot to cover my whole head, have to pump like 15 times to get enough out! So doesn't last very long!
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Linda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out with your feedback on our Gaining Strength Color Care Moisture Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marcy H.
diciembre 17, 2017
Good product, bad bottle
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Marcy H.
diciembre 17, 2017
I like the product but may not order again because the pump just won’t come open to work. Would rather have a squeeze bottle
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Marcy - Thanks for bringing the issue you’re having with the dispensing pump on our At Full Strength Color Care Repair Conditioner to our attention. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jacky I.
diciembre 10, 2017
Dries hair out
Calificado: Color Care Repair Conditioner
PUBLICADO POR:
Jacky I.
diciembre 10, 2017
Finished the bottle in hopes it would change but made my hair worse
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Jacky - We're truly sorry that our At Full Strength Color Care Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jacky I.
diciembre 10, 2017
Very drying
Calificado: Color Care Repair Shampoo
PUBLICADO POR:
Jacky I.
diciembre 10, 2017
Dried my hair out very bad
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Jacky - We're truly sorry that our Gaining Strength Color Care Repair Shampoo dried out your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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