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When I opened the box the product had leaked all over the place. The box itself was not dented and neither was the bottle of product. It was a mess to clean it all off the other items I purchased.
Phyllis - We're truly sorry that our Repair Shampoo arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Wendy M.
August 3, 2018
Disappointed
Reviewed: Repair Conditioner
POSTED BY:
Wendy M.
August 3, 2018
I was hoping this would be great but after using the conditioner it didn't seem to do anything. It was almost the opposite. I feel like my hair is dryer and more frizzy
Wendy - We're truly sorry that our Repair Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sandra S.
August 1, 2018
Not great for dry hair
Reviewed: Repair Conditioner
POSTED BY:
Sandra S.
August 1, 2018
Insufficient conditioner for dry ends. Would not order again.
Sandra - We're truly sorry that our Repair Conditioner as an insufficient conditioner for your ends. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathy R.
July 30, 2018
Not my favorite
Reviewed: Repair Conditioner
POSTED BY:
Kathy R.
July 30, 2018
I don’t really care for the repair conditioner. My hair feels cousrse afterwards.
Kathy - We're truly sorry that our Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Beverly S.
July 25, 2018
Only used once so far
Reviewed: Repair Conditioner
POSTED BY:
Beverly S.
July 25, 2018
I had to use more than my regular conditioner to untangle my hair. But I have only used it once so far so will see if my hair is in better condition after a month of use.
Beverly - We're truly sorry that our Repair Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
lorraine W.
July 23, 2018
A lot needed
Reviewed: Repair Color Care Conditioner
POSTED BY:
lorraine W.
July 23, 2018
Used along with the repair shampoo. Found my hair needed quite a lot, before I could comb it through, and felt my hair wasn't as conditioned as I would like. I had to wash my hair every other day, as it went flat and greasy, not sure if it was the conditioner, I liked the shampoo, not sure about the conditioner.
Lorraine - We're truly sorry that our Repair Conditioner did not provide the conditioning you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jenifer B.
July 13, 2018
Doesn’t work for my hair
Reviewed: Repair Conditioner
POSTED BY:
Jenifer B.
July 13, 2018
I used this conditioner twice. It doesn’t add moisture hardly at all. I have to use a lot of leave-in conditioner after using this product to make my hair feel normal. Wouldn’t recommend.
Jenifer - We're truly sorry that our Repair Conditioner did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jenifer B.
July 13, 2018
Dry, dry, dry
Reviewed: Repair Shampoo
POSTED BY:
Jenifer B.
July 13, 2018
This shampoo makes my hair dry as hay. Even the shampoo packet that comes with the dye kit leaves my hair horribly dry. I thought the repair condioner would counteract the effects of the shampoo, but no. It was just as bad. These products were a complete fail for me. Drug store shampoo/conditioner worked better than this.
Jenifer - We're truly sorry that our Repair Shampoo did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Cynthia - We're truly sorry that our Repair Conditioner left your hair feeling stiff. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kristine - We're truly sorry that our Repair Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
POSTED BY:
Mary P.
June 27, 2018
Something changed
Reviewed: Repair Conditioner
POSTED BY:
Mary P.
June 27, 2018
I have bought this conditioner previously but when I used this new bottle, something changed. It doesn't detangle my hair like it did before and my hair isn't as soft. Not sure if there was a formula change with the packaging change but I am disappointed because I thought I had finally found a product that was great...and then something changed.
Mary - We're sorry to hear that you were disappointed by your experience with our Repair Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
Sharon - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Shealyn - We’re sorry that you were unsatisfied with our Gaining Strength shampoo and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Masumi M.
June 18, 2018
Smells great
Reviewed: Color Care Repair Conditioner
POSTED BY:
Masumi M.
June 18, 2018
Like most of the add-on products this bottle is too small. My hair is long & I went thru this bottle in less than 2 weeks, and I don’t even wash my hair everyday.
Masumi - Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Suse D.
June 1, 2018
Not what I expected.
Reviewed: Repair Conditioner
POSTED BY:
Suse D.
June 1, 2018
Missed the Smell & Shine I prev got with Heart Lock It shampoo.
Suse - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
stacy S.
May 22, 2018
Good ish
Reviewed: Repair Color Care Conditioner
POSTED BY:
stacy S.
May 22, 2018
Good ish but need to a lot of it for it to make your hair in tangled from shampoo
Stacy - We're truly sorry that our Repair Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Stacy - We're truly sorry that our Repair Shampoo left your hair tangled. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
beata L.
May 20, 2018
Disappointed
Reviewed: Repair Conditioner
POSTED BY:
beata L.
May 20, 2018
I thought it will made my hair smoother and stronger,it did not,will not buy it again, going back to old condiotioner
Beata - We're truly sorry that our Repair Conditioner did not make your hair smoother and stronger as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
karen M.
April 26, 2018
Bottle broken!
Reviewed: Color Care Repair Conditioner
POSTED BY:
karen M.
April 26, 2018
Pump never worked....so messy to use. Conditioner ok but not great.
Karen - We're truly sorry that our At Full Strength Conditioner pump did not work and you were not completely satisfied with the product result. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Janet B.
April 23, 2018
Why did you change this too?
Reviewed: Repair Conditioner
POSTED BY:
Janet B.
April 23, 2018
The previous version of this product was excellent, however the new bottle is not user friendly, I miss the pump. The fragrance of the new product is offputting and this has no moisture in it, after using it for a few days I had dry staticky hair that I could not control. It is difficult to style and holds no body or shape since the switch. I will be searching for a new conditioner as well, Very disappointed.
Janet - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Janet B.
April 23, 2018
Why in the world did you change this product?
Reviewed: Repair Shampoo
POSTED BY:
Janet B.
April 23, 2018
I had used the old version of this for some time and I loved it. This new product does not have a pleasing smell, it leaves my hair feeling weighed down and coated. I am not at all pleased with the change you made. If its not broken don't fix it! You had a fabulous product and I would use nothing else. Now I am searching for a new shampoo.
Janet - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Courtney W.
April 9, 2018
Not helpful
Reviewed: Repair Conditioner
POSTED BY:
Courtney W.
April 9, 2018
This conditioner did not condition and made my hair feel like straw.
Courtney - We're truly sorry that our Repair Conditioner did not condition and made your hair feel like straw. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Moani
April 9, 2018
Repair Shampoo
Reviewed: Repair Shampoo
POSTED BY:
Moani
April 9, 2018
Eh, so so .... I’m sorry, but I REALLY miss the wonderful smell of the shampoo that would just take you away while washing your hair!! I also loved the adorable packaging it was in.
Moani - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shayla D.
April 5, 2018
Not so soft
Reviewed: Repair Conditioner
POSTED BY:
Shayla D.
April 5, 2018
I really like salon products, but this conditioner was a bust... there was no silky softness and my tangles were worse. The thickening conditioner was amazing.
Shayla - We're truly sorry that our Repair Conditioner did not provide the softness you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Debra M.
March 29, 2018
Conditioner just wasn't for me or the shampoo
Reviewed: Color Care Repair Conditioner
POSTED BY:
Debra M.
March 29, 2018
I'm sorry I'm not happy with this also these conditioner and shampoos are just not for me I need more conditioner to stop the frizz and make it soft and silky and this just didn't do it for me sorry like I say everybody's hair is different so it may work for somebody else just not for me
Debra - We're truly sorry that our At Full Strength did not provide the silk you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Darren P.
March 28, 2018
BEtter then shampoo
Reviewed: Color Care Repair Conditioner
POSTED BY:
Darren P.
March 28, 2018
Abit better then shampoo but have to use a lot about 20 pumps and I only have shoulder length hair. Bottle is not very big so could work out quite expensive
Darren - Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Darren - We're truly sorry that our Gaining Strength did not provide the look and feel you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sarah R.
March 17, 2018
Frizzy, tangled hair
Reviewed: Color Care Repair Conditioner
POSTED BY:
Sarah R.
March 17, 2018
Did nothing to fix the mess the matching shampoo made of my hair. I have a chin length bob and it was still tangled after conditioning with big knots at my roots and dried very frizzy. Straight in the trash.
Sarah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sarah R.
March 17, 2018
Made my hair fall out!
Reviewed: Color Care Repair Shampoo
POSTED BY:
Sarah R.
March 17, 2018
I was so disappointed with this shampoo. It was hard to get it to lather, my hair was one huge knot afterwards, and I lost a lot of hair (at least 4 times as much as normal!!).
Sarah - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Hanna K.
March 9, 2018
Just didn't suit me
Reviewed: Color Care Repair Shampoo
POSTED BY:
Hanna K.
March 9, 2018
Smells nice and foams well but dried my hair and scalp out. Have ordered an alternative from eSalon to try instead.
Hanna - We're truly sorry that our Gaining Strength left your hair and scalp feeling dry. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen S.
March 4, 2018
Colour care repair shampoo
Reviewed: Color Care Repair Shampoo
POSTED BY:
Karen S.
March 4, 2018
Like this. Lots of lather and smells great. However I don't think it saved the hair colour any better than my usual product.
Karen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Diane T.
February 21, 2018
Nothing Special
Reviewed: Color Care Repair Conditioner
POSTED BY:
Diane T.
February 21, 2018
Nothing special about this product, it doesn't make your hair feel any better, or shiny. I have never been a fan of any products offered by ESalon, except the color. I have tried many over the years.
Diane - We apologize for the disappointing experience you had with our At Full Strength Color Care Repair Conditioner, and truly appreciate you reaching out to provide your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
omoore
February 18, 2018
oily
Reviewed: Color Care Repair Conditioner
POSTED BY:
omoore
February 18, 2018
after washed with shampoo, this works ok n help with detangled n later on , made my hair oily, itchy scalp, dry flakes
Omoore - We're truly sorry that our At Full Strength Color Care Repair Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
omoore
February 18, 2018
dries my hairout
Reviewed: Color Care Repair Shampoo
POSTED BY:
omoore
February 18, 2018
pump 3x once n during my wash, it dries my hair, hairs fallout in clump
Omoore - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your disappointment with our Gaining Strength Color Care Repair Shampoo. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Karen M.
February 12, 2018
Repair Conditioner
Reviewed: Color Care Repair Conditioner
POSTED BY:
Karen M.
February 12, 2018
This conditioner reminded me of the conditioner you receive in any box color that you buy at the retail or drugstores. I couldn't say that it repaired my hair.... I have terrible frizzies. It is thick, and a little goes a long way. . I didn't really get a smell that was pleasing or unpleasant.
Again I have an unopened bottle that won't be used. I can't say that it may not repair someones' hair but not mine. Thank you for reading and I'm sorry I could not give it more than 2 stars as that is my honest opinion of this product.
19 of 19 people found this review helpful. Did you?
Karen - We're truly sorry that our At Full Strength did not tame your frizz as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cowriderka
February 8, 2018
Color care Repair Conditioner
Reviewed: Color Care Repair Conditioner
POSTED BY:
Cowriderka
February 8, 2018
The conditioner is ok. I wish it would last longer but by the end of the day, fly away hair! I dont know if the conditioner is compromised because of the hard water and high calcium though the water is filtered throughout the house.
Cowriderka - We're truly sorry that our At Full Strength Color Care Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cowriderka
February 8, 2018
Gaining Strength
Reviewed: Color Care Repair Shampoo
POSTED BY:
Cowriderka
February 8, 2018
The shampoo is ok. I dont know if the shampoo is my problem or the water. The water is filtered because it is hard water with a lot of calcium.
Cowriderka - We are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know that you weren't thrilled with our Gaining Strength Color Care Repair Shampoo. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia M.
February 3, 2018
Did not do what it claims to do.
Reviewed: Color Care Repair Conditioner
POSTED BY:
Cynthia M.
February 3, 2018
Didi not repair my hair at all. It actually made my hair worse!! Hate this product!!!
Cynthia - We're truly sorry that our At Full Strength left your hair feeling worse. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia M.
February 3, 2018
Not what it claims to be.
Reviewed: Color Care Repair Shampoo
POSTED BY:
Cynthia M.
February 3, 2018
Did not help my dry hair at all. In fact, it made it even more dry. Would never recommend it to anyone!! I hated it!!!
Cynthia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Suzanne C.
February 2, 2018
Bottle failure
Reviewed: Color Care Repair Conditioner
POSTED BY:
Suzanne C.
February 2, 2018
The bottle won't open! Want to try it but I cannot get The pump to work!
Suzanne - We are so sorry to hear your order arrived damaged. We're always looking to improve our service and products. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Leslie P.
January 28, 2018
Awful
Reviewed: Color Care Repair Shampoo
POSTED BY:
Leslie P.
January 28, 2018
I’m so disappointed in this shampoo! I read all the reviews before I purchased it and I’m extremely disappointed in this product. My hair felt stiff, tangled, and not the least bit soft. I will not be purchasing the conditioner now.
Leslie - We apologize for the disappointing experience you had with our Gaining Strength Color Care Repair Shampoo. We truly appreciate you providing your feedback. We have reached out to you via email to discuss this matter further to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Fiona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda S.
December 27, 2017
Ok shampoo
Reviewed: Color Care Repair Shampoo
POSTED BY:
Linda S.
December 27, 2017
The shampoo itself is ok but leaves my hair feeling a little dry but feel that the conditioner helps with that. The bottles are way too small and I would prefer a squeeze bottle to the pump. I have fairly long hair and find that I have to use a lot to cover my whole head, have to pump like 15 times to get enough out! So doesn't last very long!
Linda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out with your feedback on our Gaining Strength Color Care Moisture Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Marcy H.
December 17, 2017
Good product, bad bottle
Reviewed: Color Care Repair Conditioner
POSTED BY:
Marcy H.
December 17, 2017
I like the product but may not order again because the pump just won’t come open to work. Would rather have a squeeze bottle
Marcy - Thanks for bringing the issue you’re having with the dispensing pump on our At Full Strength Color Care Repair Conditioner to our attention. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
Jacky I.
December 10, 2017
Dries hair out
Reviewed: Color Care Repair Conditioner
POSTED BY:
Jacky I.
December 10, 2017
Finished the bottle in hopes it would change but made my hair worse
Jacky - We're truly sorry that our At Full Strength Color Care Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jacky - We're truly sorry that our Gaining Strength Color Care Repair Shampoo dried out your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Debra - We're sorry to hear that the Gaining Strength Repair Shampoo left your hair feeling a little dry. If you're looking for a shampoo that'll maintain the health of your hair and keep your looks healthy and hydrated we recommend our Getting Rich Moisture Shampoo. We've added a credit to your account so you can try this product instead. Look for our email for more information.
Deborah - We’re sorry that you were unsatisfied with our Gaining Strength and that it left your hair feeling rough. Since you were unhappy with your results, we've issued a $15 credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Sarah S.
November 10, 2017
Okay
Reviewed: Color Care Repair Conditioner
POSTED BY:
Sarah S.
November 10, 2017
Unlocked my hair after the shampoo had knotted it together.
Sarah- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah S.
November 10, 2017
Horrible
Reviewed: Color Care Repair Shampoo
POSTED BY:
Sarah S.
November 10, 2017
Made my hair lock together and hard to clean! Was horrible. I didn't like one bit
Sarah- Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Louvenia- We are currently processing a complimentary replacement order for you. Once the order has shipped, you will receive a separate email confirmation with an estimated date of delivery. We apologize for the inconvenience. Please let us know if we can assist you further!
POSTED BY:
Susan H.
October 26, 2017
Average
Reviewed: Color Care Repair Conditioner
POSTED BY:
Susan H.
October 26, 2017
Perhaps my hair is to thin or not damaged enough but I find my hair is totally lifeless and flat after using this product
Susan- We're sorry to hear that you were disappointed by your experience with our At Full Strength Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Susan H.
October 26, 2017
Itching
Reviewed: Color Care Repair Shampoo
POSTED BY:
Susan H.
October 26, 2017
I can not explain why or how but this stuff makes my head soooo itchy. Not a fan.
Susan- We're sorry to hear that you were disappointed by your experience with our Gaining Strength Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Rachel C.
October 14, 2017
Definitely not my favorite
Reviewed: Color Care Repair Shampoo
POSTED BY:
Rachel C.
October 14, 2017
I had high hopes for this product but it just made my hair feel like straw, not soft at all, very disappointed with it.
Rachel- We're sorry to hear that you were disappointed by your experience with our Gaining Strength Color Care Repair Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sonia S.
October 13, 2017
Turns your hair into straw
Reviewed: Color Care Repair Shampoo
POSTED BY:
Sonia S.
October 13, 2017
Worst shampoo ive ever used. coated your hair in something which make your hair feel like dry straw, while in the shower, not even when dry, i had to use half a bottle of conditioner to bring back my hair. feel like it strips it off all its moisture. really not happy with this
Sonia- We're sorry to hear that you were disappointed by your experience with our Gaining Strength Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sonia S.
October 13, 2017
waste of money
Reviewed: Color Care Repair Conditioner
POSTED BY:
Sonia S.
October 13, 2017
very runny and not moisturising at all. didn't feel like it did anything for my hair at all.
Sonia- We're sorry to hear that you were disappointed by your experience with our At Full Strength Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Lisa A.
October 13, 2017
I finally used my old shampoo
Reviewed: Color Care Repair Shampoo
POSTED BY:
Lisa A.
October 13, 2017
This may be an ok daily use shampoo, but I don't shampoo daily in order to preserve my color. I never could get the color out with this shampoo, even after multiple applications.
Lisa- We're sorry to hear that you were disappointed by your experience with our Gaining Strength Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Jennifer G.
September 30, 2017
Would give it a zero if I could
Reviewed: Color Care Repair Shampoo
POSTED BY:
Jennifer G.
September 30, 2017
Probably the harshest shampoo I've ever tried. Smells like bar soap...the conditioner is the same.....it can't overcome the overwhelming harshness of the shampoo and wouldn't work through the giant wadded knot that the shampoo produced...also smells like bar soap. Just horrible!!!
Jennifer - Thank you for your feedback. We're sorry that you were unhappy with the scent. We're constantly looking to improve our service and products based on what clients, like you, share with us.
POSTED BY:
Jennifer G.
September 30, 2017
Total disappointment
Reviewed: Color Care Repair Conditioner
POSTED BY:
Jennifer G.
September 30, 2017
Smells like bar soap and was not able to remove the tangles produced by the also horrible shampoo...waste of money for sure!
Jennifer - Thank you for your feedback. We're sorry that you were unhappy with the scent. We're constantly looking to improve our service and products based on what clients, like you, share with us.
POSTED BY:
Julie M.
September 26, 2017
Not as good as I thought it would be
Reviewed: Color Care Repair Shampoo
POSTED BY:
Julie M.
September 26, 2017
I thought it would be more moisturizing and keep the color from fading as quickly than other shampoos but it didn't and it didn't sud up well
Julie- We're sorry to hear that you were disappointed by your experience with our Gaining Strength Color Care Repair Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Melissa M.
September 12, 2017
It might work for someone else
Reviewed: Color Care Repair Conditioner
POSTED BY:
Melissa M.
September 12, 2017
It was too heavy for me. Smells great and great packaging
Melisa- Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa M.
September 12, 2017
Not sure
Reviewed: Color Care Repair Shampoo
POSTED BY:
Melissa M.
September 12, 2017
This shampoo smells great but feels heavy and paste like on my hair.
Melisa- Thank you for your feedback. We apologize for the disappointing experience you had with our Gaining Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie C.
September 11, 2017
not worth the money
Reviewed: Color Care Repair Conditioner
POSTED BY:
Debbie C.
September 11, 2017
It works the same as my pantene conditioner for color treated hair. I was really disappointed.
Debbie- We're sorry to hear that you were disappointed by your experience with our At Full Strength Color Care Repair Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Annie T.
September 8, 2017
rubbish conditioner
Reviewed: Color Care Repair Conditioner
POSTED BY:
Annie T.
September 8, 2017
dreadful, not a good conditioner for fine, colour treated hair.does not untangle
Annie - We are sorry to hear your weren't satisfied with At Full Strength Repair Conditioner. We've added a credit in your account, so you can try something new.
POSTED BY:
Katelyn N.
August 31, 2017
Makes my hair dry
Reviewed: Color Care Repair Conditioner
POSTED BY:
Katelyn N.
August 31, 2017
Like I said with the shampoo this made my hair very very dry it smells amazing but no good for my locks.
Katelyn- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Katelyn N.
August 31, 2017
Not for my hair 😩
Reviewed: Color Care Repair Shampoo
POSTED BY:
Katelyn N.
August 31, 2017
I was so excited to try this seeing all the wonderful reviews but it just didn't do it for me. It made my hair dry and I even used at full strength conditioner and my hair still felt dry. I really wanted to like it but the only thing that was good is the amazing smell. It's just not for my hair 😔
Katelyn- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Alison W.
August 22, 2017
can't get the pump to work
Reviewed: Color Care Repair Conditioner
POSTED BY:
Alison W.
August 22, 2017
very disappointing that I can't get the pump to work no matter how I twist and pull. I had the same issue with the shampoo bottle but eventually, it came loose and worked. If you have a 'tested' pump you can send me that would be great.
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kathy W.
August 18, 2017
Heavy conditioner
Reviewed: Color Care Repair Conditioner
POSTED BY:
Kathy W.
August 18, 2017
This is a good deep conditioner, but too heavy for daily use for my hair. After a few days of using a very minimal amount my hair was very heavy. This is good for maybe once a week conditioning treatment. Still looking for a good daily conditioner for color-treated hair. Can you recommend one for me?
Lorena - Thank you for your feedback. We apologize for the disappointing experience you had with our At Full Strength. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Susan F.
August 15, 2017
Conditioner
Reviewed: Color Care Repair Conditioner
POSTED BY:
Susan F.
August 15, 2017
I used quite a bit of conditioner, but my hair was hard to detangle.
Susan- Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Susan- We’re sorry that you were unsatisfied with our Repair Shampoo and that it left your hair feeling stripped. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
JoAnne Z.
August 13, 2017
Not recommended
Reviewed: Color Care Repair Shampoo
POSTED BY:
JoAnne Z.
August 13, 2017
Again, watery. Left my hair feeling course and very damaged. Turned my whole head into a frizz ball. The only way I could counteract it was to apply my own deep conditioner to my dry hair. Took 2 additional deep conditioning treatments to repair the damage.
Joanne - We're sorry to hear that you were disappointed by your experience with our Gaining Strength. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Mary Ellen R.
July 23, 2017
Softer hair but needs more work
Reviewed: Color Care Repair Conditioner
POSTED BY:
Mary Ellen R.
July 23, 2017
My hair is really curly, frizzy and dry so it's very hard to keep moisture in it and find the products that work. This conditioner helped but wasn't what I needed. For someone with less curls or straight hair would benefit more so than someone with really curly hair.
Mary Ellen - We're truly sorry that our At Full Strength did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Shauna - We're sorry to hear that you were disappointed by your experience with our At Full Strength. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Mindy O.
July 13, 2017
This shampoo
Reviewed: Color Care Repair Shampoo
POSTED BY:
Mindy O.
July 13, 2017
I am not happy with it at all.
I really liked the stuff that came with the color and have ordered it with my next shipment. Any way I can return the other one I do not like?
Mindy - We're sorry to hear that you were disappointed by your experience with our Gaining Strength. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Nicole S.
July 10, 2017
Can't rate
Reviewed: Color Care Repair Conditioner
POSTED BY:
Nicole S.
July 10, 2017
Same as shampoo it exploded all over the box. Smells wonderful and the samples that come with the kit are amazing but I wish my bottles I paid for I could use!
Nicole - We're truly sorry that our At Full Strength did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Nicole - We're truly sorry that our Gaining Strength exploded in your box. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Jax C.
July 10, 2017
Dried my hair
Reviewed: Color Care Repair Shampoo
POSTED BY:
Jax C.
July 10, 2017
I am careful to use only a little and not to expect too much lather. The shampoo made my hair feel like straw and was matted while using it. I wish I had requested the moisturizing shampoo
Jax - We're truly sorry that our Gaining Strength did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Marisol C.
July 7, 2017
repair shampoo
Reviewed: Color Care Repair Shampoo
POSTED BY:
Marisol C.
July 7, 2017
not too crazy about how it makes my hair feel once I rinse it out
Marisol - We're truly sorry that our Gaining Strength did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Running1
June 26, 2017
Not as Expected
Reviewed: Color Care Repair Conditioner
POSTED BY:
Running1
June 26, 2017
I expected this conditioner to be moisturizing but it's not.
Running1 - We're truly sorry that our At Full Strength did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
Mariana - We're truly sorry that our At Full Strength did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Margaret G.
June 21, 2017
Raw unhappy hair
Reviewed: Color Care Repair Shampoo
POSTED BY:
Margaret G.
June 21, 2017
I have no idea what it is about this shampoo but we are not friends. When I rinse this out my hair (which rarely tangles) is all sorts of tangled. It's reminds me of when my hair is bleached. This may work for you but it didn't for me. Smells nice though.
Margaret - We're sorry to hear that you were disappointed by your experience with our Gaining Strength. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Margaret G.
June 21, 2017
Greasy gross hair
Reviewed: Color Care Repair Conditioner
POSTED BY:
Margaret G.
June 21, 2017
The shampoo leaves my hair in NEED of conditioner. Hair feels great right out of the rinse. When it dry though OMG. my hair is not greasy. I used to be able to go four or five days without washing and it would feel as greasy as it does when it's dried after a shower. The cheap shampoo and conditioner I used before this make my hair feel way better.
Margaret - We're sorry to hear that you were disappointed by your experience with our At Full Strength. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
April D.
June 13, 2017
Not a fan!
Reviewed: Color Care Repair Conditioner
POSTED BY:
April D.
June 13, 2017
My hair is curly and long. I couldn't get through my hair at all! It was a tangled mess! I had to use my store bought conditioner to comb it out!
April - We're truly sorry that our [insert product name] did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
Dear AnnMarie - We're sorry to hear that you were disappointed by your experience with our Gaining Strength Color Care Repair Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Kelly F
May 18, 2017
Disappointed
Reviewed: Color Care Repair Conditioner
POSTED BY:
Kelly F
May 18, 2017
I first tried the joining forces and the heat protection spray before I committed to the shampoo and conditioner. They made my hair softer, but sticky. I thought maybe since the shampoo and conditioner were cleaning products they may not be so sticky. Nope. They made my hair sticky too.
Kelly - We're sorry for your experience with our At Full Strength Repair Conditioner. We see you've communicated with one of our representatives who helped process your refund for this product. We hope we can help you find soft, sticky-free hair in the future.
POSTED BY:
Kelly F
May 18, 2017
Disappointed
Reviewed: Color Care Repair Shampoo
POSTED BY:
Kelly F
May 18, 2017
I first tried the joining forces and the heat protection spray before I committed to the shampoo and conditioner. They made my hair softer, but sticky. I thought maybe since the shampoo and conditioner were cleaning products they may not be so sticky. Nope. They made my hair sticky too.
Kelly - We're sorry for your experience with our Gaining Strength Repair Shampoo. We see you've communicated with one of our representatives who helped process your refund for this product. We hope we can help you find soft, sticky-free hair in the future.
POSTED BY:
Anne D.
April 20, 2017
not my favorite
Reviewed: Color Care Repair Conditioner
POSTED BY:
Anne D.
April 20, 2017
it just doesn't feel good on my hair after I use it like the nourishing mask and other conditioners they sell.
Anne - We're truly sorry that our At Full Strenght didn't make your hair feel good. Upon reviewing your profile, we see we were able to help you find a product that you love.
POSTED BY:
Anne D.
April 20, 2017
feels gummy
Reviewed: Color Care Repair Shampoo
POSTED BY:
Anne D.
April 20, 2017
I didn't like this shampoo, it feels gummy on my hair and doesn't feel clean, the lock it shampoo is much better.
Anne - We're truly sorry that our Gaining Strength made your hair feel gummy. Upon reviewing your profile, we see we were able to help you find a product that you love.
POSTED BY:
melanie N.
March 3, 2017
Esalon - conditioner
Reviewed: Color Care Repair Conditioner
POSTED BY:
melanie N.
March 3, 2017
Not that impressed actually, its ok but not the best for very long coloured hair. My hair was still very dry and I tend to use two conditioners to get a better result.
Melanie - Because you felt our At Full Strength Repair Conditioner didn't provide the result you expected, we've issued a credit to your eSalon account. We'll be reaching out to you shortly with recommendations and look forward to delivering the right results for you.
POSTED BY:
Amy G.
February 12, 2017
Not for me
Reviewed: Color Care Repair Conditioner
POSTED BY:
Amy G.
February 12, 2017
So far all your products are too heavy for my thin hair! =(
Amy - We're truly sorry that our At Full Strength did not provide the experience you expected. We see a credit has already been added for your products. We look forward to providing you with a product that will better suit your needs.
POSTED BY:
stacey M.
January 25, 2017
Not worth ot
Reviewed: Color Care Repair Shampoo
POSTED BY:
stacey M.
January 25, 2017
Did nothing for my hair, I used it every other day when I washed my hair like normal
Stacey - We're sorry our Gaining Strength Repair Shampoo didn't give you the results you were hoping for, so we've added a credit to your account. Check your email for more information.
POSTED BY:
stacey M.
January 25, 2017
Not worth it
Reviewed: Color Care Repair Conditioner
POSTED BY:
stacey M.
January 25, 2017
Did nothing for my hair, non hydrating at all. Make my thin hair even more limp.
Stacey - We're sorry your hair didn't feel hydrated by our At Full Strength Repair Conditioner. We've added a credit to your account, so you can try to find something else more to your liking. We recommend our Every Rich Way Moisturizing Conditioner. We'll send you an email with more information soon.
POSTED BY:
Kassandra N.
January 18, 2017
Greasy and heavy
Reviewed: Color Care Repair Shampoo
POSTED BY:
Kassandra N.
January 18, 2017
Maybe this repairs my hair, but it also makes my hair feel and look like I'm a teenager who hasn't showered in a week. I'm okay for a couple of hours, but it isn't long before my hair is weighed down and looks greasy. I do not have a ton of hair, so maybe it would work with someone with a full head of frizzy hair.
Kasie - We're sorry to hear that you were disappointed by your experience with our Gaining Strength. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Clarissa C.
October 28, 2016
Not bad
Reviewed: Color Care Repair Conditioner
POSTED BY:
Clarissa C.
October 28, 2016
I only got to use this twice it helped a little with the frizz but because of the scent I really dont want to use it again. The conditioner was yellow and smelled like a grandma.
Clarissa - Thank you for taking the time to give us feedback. We apologize you don't favor the scent of this conditioner and have added a credit for the amount paid. We will be reaching out to you shortly!
POSTED BY:
Denise B.
October 18, 2016
Very drying
Reviewed: Color Care Repair Shampoo
POSTED BY:
Denise B.
October 18, 2016
This shampoo really dried out my hair. Only used it once.
Denise - We're truly sorry that our Gaining Strength did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Gwen B.
October 10, 2016
Disappointing
Reviewed: Color Care Repair Conditioner
POSTED BY:
Gwen B.
October 10, 2016
It seems less conditioning than the Color Safe Conditioning I've been using. Was hoping to see more smoothing, shine-restoring results.
Gwen- We're sorry to hear that the results of our At Full Strength Color Safe Repair Conditioner did not provide the results you expected. Per your Satisfaction Guarantee, we've added a store credit to your eSalon account for the amount of your purchase. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Sarah J
September 20, 2016
Disappointed
Reviewed: Color Care Repair Shampoo
POSTED BY:
Sarah J
September 20, 2016
I had such high hopes for this product. First, the bottle is tiny and I had to use a lot for my hair which is thick and long. I didn't feel it thoroughly cleansed my hair even with three applications in one wash. Yes, it does smell nice but that's about the only thing that I can say was great. I feel the cost for receiving a bundle of three match up products could have been better used at the salon down the street on a quality and quantity shampoo.
Sarah- Thank you for your feedback on your experience with our Gaining Strength Color Safe Repair Shampoo. Because you felt our shampoo didn't provide the moisturizing repair you expected, we've issued a credit to your eSalon account. We value every client, and look forward to providing you with a product that will better suit your needs, per our Satisfaction Guarantee.
POSTED BY:
Lucy M.
August 31, 2016
Drys Hair out!!
Reviewed: Color Care Repair Shampoo
POSTED BY:
Lucy M.
August 31, 2016
I was so disappointed with this product as I feel like it dried my hair out completely. After washing it, even after using the Deeply Invested Hair Mask, my hair felt dryer that before. Not impressed. Won't be using it again.
Lucy- We're truly sorry that our Gaining Strength did not provide the experience you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
Nicole- We're sorry to hear that you were disappointed by your experience with our Repair Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase. We value every client, and look forward to providing you with a product that will better suit your needs, per our Satisfaction Guarantee.
POSTED BY:
Roxann P.
August 15, 2016
Not what I expected
Reviewed: Color Care Repair Conditioner
POSTED BY:
Roxann P.
August 15, 2016
This conditioner doesnt do well on natural curly hair. My hair feels very course when it is wet and tends to be frizzy when dry.
Roxann - We're sorry to hear that you were disappointed by your experience with our Color Safe Repair Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
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