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I have been using this shampoo and conditioner since dying my hair two weeks ago (first time dying my hair with e-salon). Since using this my hair is faded, stringy looking and has a feel like dry/course-like texture. For my hair I will not buy this again.
Alysia- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Deborah D.
November 13, 2020
Just not for my hair
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Deborah D.
November 13, 2020
The product I am sure is good, but with the last color I received something was wrong and it really damaged my hair. As a result I need really deep conditioner right now and this one is not it.
Deborah - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Pauline- We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Willo B.
October 25, 2020
My hair doesn’t like it.
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Willo B.
October 25, 2020
I have tried many Salon products and I feel its more of a store product, but my hair is picky.
Willo - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda P.
October 16, 2020
DRIED MY HAIR
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Amanda P.
October 16, 2020
I purchased this for my color/ damaged hair that needed repairing. This shampoo and conditioner left my hair so dry and weird feeling. I'm saddened because it smells AMAZING!!!!
Amanda- We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTED BY:
Trina Avalos R.
October 8, 2020
Lather wasn't as great as what's included in order
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Trina Avalos R.
October 8, 2020
I wanted a shampoo that lathers up more like the one in thr kit This one wasn't anything special..
Trina- We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Colleen L.
September 10, 2020
Horrible conditioner
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Colleen L.
September 10, 2020
The shampoo is silky and lathers very well BUT for a repair conditioner it feels awful. Almost like an ingredient is missing. Most conditioners feel silky as you apply to your hair, when you rinse, and afterwards BUT not this repair conditioner. Horrible. This is the only product I've been dissatisfied with and will not ever purchase it again - not worth the cost at all!
Colleen - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Susan A.
September 10, 2020
Repair shampoo and conditioner
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Susan A.
September 10, 2020
Feels nice on your hair but prefer the volume shampoo and conditioner
Susan A. - Thank you so much for sharing your feedback with us! We’re pleased to hear that you’re enjoying our Repair Shampoo & Conditioner. However, you have a preference for our Volumizing Duo. We're always looking to improve our service and products. We hope to continue helping you find hair perfection!
POSTED BY:
Jonica B.
September 7, 2020
smells great
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Jonica B.
September 7, 2020
I love the smell but the product really did not work with my hair. My hair was very dry and tangled after using this product and I had to recondition with my matrix conditioner to get my hair soft again
Jonica - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Rachel - We’re truly sorry that our Repair Shampoo + Conditioner Duo's fragrance did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Heather B.
August 18, 2020
Not a fan
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Heather B.
August 18, 2020
I love my customized hair color, however I’m not a fan of the shampoo and conditioner. I feel like it leaves my hair very dry and it’s to purfumey (not sure if that’s a word) for my sensitive nose. Again I LOVE their hair coloring line and will continue to use that, but I don’t think I’ll order the shampoo or conditioner again.
Heather- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture or scent that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Debra D.
August 8, 2020
Disappointed
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Debra D.
August 8, 2020
On the top of my list for shampoo/conditioner is the smell. Upon reading other reviews, people seemed to like the smell of this product, however, my smell meter gives it a D. As fair as how it leaves my hair, I am very disappointed. It does not seem to do anything that other shampoos & conditioners do. Even though I had at least half a bottle of each left, I threw the rest out.
Debra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
Elsie - We’re truly sorry that our Repair Color Care Shampoo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Justashopper - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the improvement and results that you expected on your hair. We thank you for your feedback.
POSTED BY:
Jennifer D.
July 28, 2020
1 Star for fragrance
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Jennifer D.
July 28, 2020
The fragrance in this duo is strong and stays on my hair for days. I do not like it at all and will never buy again. Why not just produce a clean product free of fragrances?!
Jennifer - We're truly sorry that our Repair Shampoo and Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stephanie P.
July 23, 2020
Chemical odour and residue
Reviewed: Repair Color Care Shampoo
POSTED BY:
Stephanie P.
July 23, 2020
Smells as if you’ve just freshly coloured your hair (chemical odour) and left hair feeling as if you hadn’t actually fully rinse the shampoo (although I even got back into the shower afterward for another rinse, just to make sure). It did seem to be very moisturizing though (the only reason why it got two stars instead of one), but I threw it out after using it for a couple days, as I really didn’t like the way it left my hair feeling and smelling.
Stephanie - We're truly sorry that our Repair Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
CJ - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide repair that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Janice P.
July 21, 2020
Didn’t notice a difference
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Janice P.
July 21, 2020
While these products had a nice scent, I honestly didn’t notice a difference in my hair by using these from another shampoo-conditioner brand for colored hair!
Janice- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jadi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shannon B.
June 30, 2020
Not what I'd hoped for Colour Care Products
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Shannon B.
June 30, 2020
I purchased this shampoo/conditioner duo with my first hair-colour order hoping that it would provide the gentle cleaning needed for colour-treated hair, and that since it was from the same company might work better with the colour.
I had to stop using it in pretty short order. Unfortunately, I think e-colour itself is pretty hard on my hair to begin with, and the shampoo/conditioner just magnified the issues I've been having. The shampoo quickly turned my hair into dry fly-away straw, and my once healthy hair completely lost it's shine, body and texture. It also did not prevent the colour from fading (it lost its lustre very quickly), so I decided to just switch to some gentler salon brands instead. Discontinuing the shampoo/conditioner definitely helped improve things, but my hair's still hurting.
Cannot recommend based on my experience. It left my hair feeling awful.
Shannon B. - We're truly sorry that our Repair Shampoo & Conditioner did not provide the gentle cleaning you expected. We have reached out to you via email to remedy this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details!
POSTED BY:
Diane T.
June 25, 2020
Nope
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Diane T.
June 25, 2020
My hair is extremely dry. Not from processing or from poor care. I take very good care of my skin and hair. I get much better results from drug store brands and will return to those
Diane - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Claudia C.
June 22, 2020
Make my hair dryer!!
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Claudia C.
June 22, 2020
These shampoo and conditioner hasn’t been good for my hair!!
Claudia - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide hydration that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Theresa - We’re truly sorry that our Repair Color Care Conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Heather - We're truly sorry that our Repair Color Care Conditioner did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cindee D.
May 26, 2020
Felt too thick and heavy
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Cindee D.
May 26, 2020
Too thick and heavy feeling. Very hard to rinse out. First time purchase, would not buy it again.
Cindee - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly P.
May 19, 2020
No Noticeable Improvement
Reviewed: Repair Conditioner
POSTED BY:
Kelly P.
May 19, 2020
I have used this a few times now and it doesn't seem to work into my hair well where I have to apply a lot just to be able to comb it through. Even after leaving it on for 5+ minutes, my hair feels tangled. There haven't been any noticeable results yet but I'll finish the bottle off and see if this changes.
Kelly - We're truly sorry that our Repair Color Care Conditioner did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jackie - We're truly sorry that our Repair Color Care Conditioner did not provide the repairing quality that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melissa W.
May 11, 2020
No Noticable Difference
Reviewed: Repair Conditioner
POSTED BY:
Melissa W.
May 11, 2020
I can find less expensive conditioner at Walmart that is at least if not more nourishing than this proved to be. I used it about 3 times and then threw the rest away and went back to what I had used before.
Melissa - We're truly sorry that our Repair Color Care Conditioner did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Gabrielle D.
May 10, 2020
Not as expected
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Gabrielle D.
May 10, 2020
I am disappointed it the moisture shampoo and conditioner. They did not leave my hair feeling soft at all.
Gabrielle- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Freyal B.
May 7, 2020
The old packaging formula was nice
Reviewed: Repair Shampoo
POSTED BY:
Freyal B.
May 7, 2020
This new formula packaging is not doing good to the hair. Hair feels heavy weighted after wash
Freyal- Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Yvonne
May 6, 2020
Repair conditioner
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Yvonne
May 6, 2020
I have long hair. This condition is not very effective with hair tangling once out of shower. Will not repurchase. The shampoo is fine.
Yvonne- We're truly sorry that our Repair Shampoo + Conditioner Duo did not perform as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Ana - We're truly sorry you did not receive our Repair Color Care Conditioner as expected. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
My G
April 30, 2020
Not great
Reviewed: Repair Conditioner
POSTED BY:
My G
April 30, 2020
My hair has been very dry since using this product.
My G - Thank you for your feedbacks. We apologize for the disappointing experience you have had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer C.
April 28, 2020
Not for curly hair
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Jennifer C.
April 28, 2020
I have half Latin hair it’s very curly. But I have to use so much of the conditioner to make it soft. The shampoo is great but I need a better conditioner
Jennifer - We’re very sorry to hear that you were so disappointed with the Repair Shampoo + Conditioner Duo -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Angie H.
April 22, 2020
Conditioner is not hydrating.
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Angie H.
April 22, 2020
The shampoo isn’t too bad but the conditioner is terrible. I thought it would be salon quality but it really does not provide any conditioning. I can’t even describe the texture it gives my hair when I put it in my hair. And the smell is terrible. So bummed that is isn’t better. I do, however, love the hair color! So I feel bad about leaving this review. Just not happy about money spent on the shampoo and conditioner.
Angie H. - We're truly sorry that our Repair Shampoo + Conditioner Duo did not work for you. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details
POSTED BY:
Marci W.
April 17, 2020
Static
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Marci W.
April 17, 2020
It makes my hair staticky. I use it once a week to clarify it.
Marci W. - Thank you for your feedback. We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Pamela D.
April 16, 2020
Scent
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Pamela D.
April 16, 2020
I like products with fresh scents like grapefruit. Otherwise, the product works well.
Pamela D. - Thank you for your feedback! We are so thrilled to hear that you like our Repair Shampoo + Conditioner Duo. We appreciate you taking the time to try it out, and to share your experience with us. Please let us know if there is anything else we can do to help!
Mindy S. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the expected outcome. To rectify this situation, we have reached out to you via email to see what we can do. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Kelsey L. - We apologize for the disappointing experience you had with our Repair Shampoo & Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Holly H.
April 6, 2020
Not what I was hoping
Reviewed: Repair Conditioner
POSTED BY:
Holly H.
April 6, 2020
I don’t like the smell. It doesn’t really seem to do much conditioning.
Holly H. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can do to help!
lyse K. - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo & Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs.
Rachel M. - Thank you for reaching out to us. We have contacted you via email to remedy this situation. Please, keep an eye on your inbox for more details!
POSTED BY:
Linda M.
March 27, 2020
A little disappointed
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Linda M.
March 27, 2020
Leaves my hair feeling weighted down, flat.
No volume at all, feels like my hair gets dirty fast.
Linda M. - Thank you for your feedback. We are so sorry that our Repair Shampoo + Conditioner Duo did not work for you. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura G.
March 23, 2020
Rash on face neck
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Laura G.
March 23, 2020
I used both products and had a rash in neck and face won't buy again
Laura - We're truly sorry that our (product) did not provide Repair Shampoo + Conditioner Duo that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Megan D.
March 15, 2020
Smells great wish it were larger
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Megan D.
March 15, 2020
I love the smell, but wish there was more product in the bottle. Doesn't help as much as I hoped with detangle.
Megan - We're truly sorry that our Repair Shampoo + Conditioner Duo did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details!
POSTED BY:
Jayda J.
February 28, 2020
My hair looks and feels worse than before I tried it!
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Jayda J.
February 28, 2020
I was so excited to try this product after reading all the wonderful reviews but I have been using this Repair Shampoo for almost one month now and my hair looks and feels worse! It is so dry and still very damaged. I also don't like how the bottles are so small it seems like you go through it so fast before you have to order more! I wish it would have worked for me.
Jayda - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tabetha E.
February 23, 2020
Weird!
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Tabetha E.
February 23, 2020
Left my hair smelling weird. Had to use so much to just cover my hair. Love your products but cant use this anymore.
Tabetha - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Heather H.
February 11, 2020
Soooo snarled and dry
Reviewed: Repair Conditioner
POSTED BY:
Heather H.
February 11, 2020
I can not even use this conditioner as a stand alone conditioner. I have to use my normal conditioner plus this one or the snarles are unbelievable and my hair was soooo dry. I love the color esalon puts out but the conditioners, shampoos, and hair masks and hydrators need help.
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rose H.
November 30, 2019
Awful product
Reviewed: Repair Color Care Conditioner
POSTED BY:
Rose H.
November 30, 2019
I never thought I'd say this about any esalon product, but I agree with some of the other reviews, this feels like a cheap conditioner. I've had to use loads of it and even then my hair feels like straw and needs to be saved by loads of leave in product. I have been promoting esalon to anyone & everyone since 2016, but these new conditioners are not worth the money, bring back the original formulas please.
Rose H. - We're truly sorry that our Repair Color Care Conditioner did not provide the outcome you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dawn H.
November 13, 2019
Not impressed
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Dawn H.
November 13, 2019
I decided to try this shampoo and conditioner combo hoping it would work better then my previous shampoo and conditioner. It does not work well at all with my hair. It makes it feel dry, brittle and fly away. The classic shampoo and conditioner that come with my color kit works much better with my hair I think I will try those.
Dawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane N.
October 22, 2019
Stripped my hair of all natural oils!
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Diane N.
October 22, 2019
this was more of a total stripping shampoo than a repair for me. I had to use an Quidad Oil Shampoo after this one to replace all of the natural oils stripped from my hair. will never use again, unless there is a need for a total strip of my hair. Didn't even try Conditioner since shampoo was so awful.
Diane - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Antoinette T.
October 6, 2019
It’s ok
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Antoinette T.
October 6, 2019
I thought my hair would feel better after using a “repair shampoo.
It’s above average, but not excellent.
Antoinette - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Linda - We're truly sorry that our Repair Color Care Conditioner did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
deborah K.
September 28, 2019
Color doesn't cover grays
Reviewed: Repair Conditioner
POSTED BY:
deborah K.
September 28, 2019
Color has been adjusted twice and it still doesn't cover the gray roots. The products I used from Sallys always worked. What is wrong with this hair color? It's very frustrating because now I have to go to work again with half colored roots. They are not brown -- they are light gold and look terrible. I guess if this can't be fixed I'll save my money and go back to what works. I ordered a bunch of other stuff too -- hair mask, color tint, color camo, dry shampoo -- I just hope those items work as advertised. The color is great where it actually shows up -- but the roots are terrible.
Deborah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jennifer C.
September 24, 2019
Not for me
Reviewed: Repair Color Care Conditioner
POSTED BY:
Jennifer C.
September 24, 2019
This mat be great for many hair types, but I did not care for it at all. If there had been a trial size or sample first, i'd never have bought this. It was expensive and I did not like the feel of it or how my hair felt or looked after using it. It might be amazing for someone, but not for me.
Jennifer - We're truly sorry that our Repair Color Care Conditioner did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lynda W.
September 9, 2019
Residue
Reviewed: Repair Conditioner
POSTED BY:
Lynda W.
September 9, 2019
Seemed to leave a residue after using it more that three shampoos in a row
Lynda - We're truly sorry that our Repair Color Care Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Miriam D.
September 9, 2019
Not for curly or wavy hair
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Miriam D.
September 9, 2019
When I wash my hair with this duo , my waves and curls come out limp and frizzy.
Miriam - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
CHERYL L.
August 5, 2019
unhappy
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
CHERYL L.
August 5, 2019
I ordered this as it popped up when placing my order. Thought I was getting same moisturizing conditioner as before. I love the moisture conditioner but do not like the repair. Would of thought it would be good but tangled my hair. Would like to return unopened bottles (2).
CHERYL - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Emily S.
August 5, 2019
Not my favorite
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Emily S.
August 5, 2019
I love the shampoo and conditioner that come in my coloring kit, so I was a bit disappointed by the feel of my hair after cleansing and conditioning with the repair set. Also the smell is less than desirable.
Emily - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results or smell you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amanda W.
August 3, 2019
Wasn’t impressed
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Amanda W.
August 3, 2019
I gave this stuff a shot and it made my hair feel good at first. After about a week it wasn’t feeling the same it didn’t feel light and fluffy but weighed down. This was after I decided to give it a shot even though it smells bad like melted plastic. I still have quite a bit left and I’ll use it but I won’t purchase it again.
Amanda - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jodi - We're truly sorry that our Repair Shampoo and Conditioner did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cancel C.
June 13, 2019
Products are extremely drying to my hair
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Cancel C.
June 13, 2019
I like the way these products give my volume, however, like most of the volume products I've used in the past, they are extremely drying to my hair. I don't see how they repair any damage. I won't be purchasing again.
Cathy - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Holly S.
June 11, 2019
Hair doesn't feel conditioned.
Reviewed: Repair Conditioner
POSTED BY:
Holly S.
June 11, 2019
For some reason, this does not work well with my hair. I love the classic conditioner, so I figured this would be good for winter dryness. It almost seemed more like a shampoo because my hair felt rough just after rinsing--almost like it does right after you rinse out hair color.
Holly - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra C.
June 8, 2019
conditions but no detangler
Reviewed: Repair Conditioner
POSTED BY:
Sandra C.
June 8, 2019
This works well, but it doesn't detangle. I have curly hair and need a detangler.
Sandra - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia G.
June 7, 2019
Did not like
Reviewed: Repair Color Care Conditioner
POSTED BY:
Patricia G.
June 7, 2019
It did not give me the results I expected. My hair is fine and needs moisture. I did not like the scent of this product. For my type of hair, I would not recommend this product.
Patricia G. - We're truly sorry that our Repair Color Care Conditioner did not provide the results you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Christina Landry
June 2, 2019
Not a favorite for me
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Christina Landry
June 2, 2019
Made my hair very coarse and frizzy. I discontinued use after first week of using and resorted to purchasing a drugstore brand sulfate free shampoo and conditioner. Will try hydration duo this shipment.
Christina - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Anne G.
May 26, 2019
Too scented for me.
Reviewed: Repair Shampoo + Conditioner Duo
POSTED BY:
Anne G.
May 26, 2019
I suffer with migraines and strong scents trigger them.
Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Naomi L.
May 6, 2019
Not very silky
Reviewed: Repair Conditioner
POSTED BY:
Naomi L.
May 6, 2019
I didn't get the feel of repair or softness.. my hair was more coarse in texture after use. I would probably buy the hair mask instead.
Naomi - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Naomi L.
May 6, 2019
I'm not a huge fan
Reviewed: Repair Shampoo
POSTED BY:
Naomi L.
May 6, 2019
For the same reason as I didn't find value in the repair conditioner.. I don't feel my hair benefited in much repair. Still frizzy and breakage. I find the straight hair shampoo leaves my hair in better condition.
Naomi - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Shampoo. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Elisabeth B.
April 7, 2019
Very thin
Reviewed: Repair Conditioner
POSTED BY:
Elisabeth B.
April 7, 2019
The consistency of this conditioner is very thin. It did nothing for my hair. It was like I didn't use a condtioner at all.
Very disappointed with this product
Elisabeth - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cindy K.
April 4, 2019
Not satisfactory
Reviewed: Repair Conditioner
POSTED BY:
Cindy K.
April 4, 2019
I ordered both Shampoo and Conditioner and didn’t like either. I have long hair and had to use a ton of leave in conditioner to brush out!
Cindy - We're truly sorry that our Repair Color Care Shampoo and Repair Color Care Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
DeeDee
March 9, 2019
Very dissapointed
Reviewed: Repair Conditioner
POSTED BY:
DeeDee
March 9, 2019
I read the reviews and really thought this would be good match for my hair. All it seemed to do is suck all the moisture out of my hair. I could tell before I even rinsed it out. I tried it again and had the same result. I won't be using this again.
DeeDee - We're truly sorry that our Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Suzy - We're truly sorry that our Repair Color Care Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly M.
February 1, 2019
Bleh!
Reviewed: Repair Conditioner
POSTED BY:
Kelly M.
February 1, 2019
This conditioner was very disappointing. I have very thick curly hair and need a conditioner with substance. Even using a 50 Cent piece size dollop it was difficult to disperse through my hair and it was not moisturizing enough. I had to use twice as much leave in conditioner to compensate. I typically use Cat Walk or Ouidad products and Dove for curly hair when in a pinch. All of those are better than the repair conditioner.
Kelly - We're truly sorry that our Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rebecca S.
January 25, 2019
it was ok
Reviewed: Repair Conditioner
POSTED BY:
Rebecca S.
January 25, 2019
I didn't find it gave me the results that my hair color order shampoo and conditioner did....I maybe am ordering the wrong product that they send you to use after you color your hair? It didn't smell the same either...im not sure ill order again.I still love my hair coloring product though!
Rebecca - We're truly sorry that our Repair Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rebecca S.
January 25, 2019
it was ok
Reviewed: Repair Shampoo
POSTED BY:
Rebecca S.
January 25, 2019
I didn't find it gave me the results that my hair color order shampoo and conditioner did....I maybe am ordering the wrong product that they send you to use after you color your hair? It didn't smell the same either...im not sure ill order again.
Rebecca - We're truly sorry that our Repair Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patricia B.
January 16, 2019
Not my favorite
Reviewed: Repair Conditioner
POSTED BY:
Patricia B.
January 16, 2019
Not my favorite I did not have good outcomes with this product, my hair was still dry
Patricia - We apologize for the disappointing experience you had with our Repair Conditioner. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Luann - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sherise K
January 8, 2019
Yuck
Reviewed: Repair Conditioner
POSTED BY:
Sherise K
January 8, 2019
Worst conditioner ever never took one tangle out of my hair left it dry and brittle
Sherise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Angela C.
January 1, 2019
Heavy
Reviewed: Repair Shampoo
POSTED BY:
Angela C.
January 1, 2019
A little heavy, tough to run my fingers through my hair.
Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela M.
December 18, 2018
No more
Reviewed: Repair Conditioner
POSTED BY:
Pamela M.
December 18, 2018
Will not waste my time on this conditioner. Did nothing for my hair but make it feel oily within 1 day.
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Valerie V.
December 12, 2018
Gag worthy scent
Reviewed: Repair Shampoo
POSTED BY:
Valerie V.
December 12, 2018
I haven't read all the reviews, but based on the few I glanced over, I am wondering if I got a skunked bottle of shampoo. Mine smells like faintly floral Crisco. It's got this rancid oil smell that seriously makes me gag. I'm trying to use it anyway since it wasn't cheap (the conditioner doesn't have the same offensive odor, thank goodness), but I will never buy it again. Like I said, I can't say either way if it's good shampoo. I mean, I guess my hair looks fine after I use it, but no different than any of my other shampoos that don't make me want to vomit in the shower.
Valerie - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen K.
December 11, 2018
Do not like the smell
Reviewed: Repair Shampoo
POSTED BY:
Karen K.
December 11, 2018
Works well but has an awful smell that the other products do not have. I have to wash with another shampoo after to get out the smell.
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Samantha S.
December 10, 2018
Dispensing aperature too big encourages waste
Reviewed: Repair Color Care Shampoo
POSTED BY:
Samantha S.
December 10, 2018
Opening of bottle needlessly larger...than the prior version, before the re-branding. So, are you trying to get people to use too much product fori increased orders? Because too much comes out if u r not careful!
Samantha - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Brenda - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Lorraine - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Barbara C.
December 3, 2018
Just ok
Reviewed: Repair Conditioner
POSTED BY:
Barbara C.
December 3, 2018
Not so special. I didn't see any big improvement in my hair with this product.
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Crystal - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Crystal - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jane B.
December 2, 2018
Not what I was hoping for in a shampoo
Reviewed: Repair Shampoo
POSTED BY:
Jane B.
December 2, 2018
Left my hair feeling over moisturized and a bit oily. Not my favorite product
Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Maria W.
November 23, 2018
Does not help with thinning hair.
Reviewed: Repair Shampoo
POSTED BY:
Maria W.
November 23, 2018
Didn't feel it was doing the job. Left my hair soft and hard to manage in the style I usually like. Left my hair very, very 'floppy' (unmanageable)!
Maria -We're truly sorry that our Repair shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
sparkling
November 22, 2018
can't even open it
Reviewed: Repair Conditioner
POSTED BY:
sparkling
November 22, 2018
I struggled opening the bottle and the contents were way too thick , a very cumbersome and annoying experience:(
Sparkling - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Tina - We're truly sorry that our Repair Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amalia R.
October 24, 2018
its ok
Reviewed: Repair Shampoo
POSTED BY:
Amalia R.
October 24, 2018
I really like the color but it seems to wash away after 2 weeks. Its not what I expected. I wish it was since it looks nice for like 2 weeks then its dull and I just don't like it. I give up. Ill just go back to the salon at least it will last a few more weeks.
Amy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
diva R.
October 17, 2018
So surprised
Reviewed: Repair Shampoo
POSTED BY:
diva R.
October 17, 2018
I purchased the repair shampoo after my wonderful experience at my original introduction session. I loved the way it felt in my hair. I have naturally curly 3B-ish type hair. About 3 weeks into using it, I developed lots of build up and am having to use weekly ACV rinses to get my hair and scalp back on track. I ended up using it as hand soap. Very expensive hand soap. I was so bummed!
Diva - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
maria F.
October 4, 2018
dry hair
Reviewed: Color Care Repair Shampoo
POSTED BY:
maria F.
October 4, 2018
This doesn't work at all in my hair,it dries it out
Maria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Brandie L.
September 2, 2018
Why did you change this....
Reviewed: Repair Conditioner
POSTED BY:
Brandie L.
September 2, 2018
I wish you had never changed this product. The new formula now leaves my hair feeling like straw. Unfortunately I have several bottles to get through, I am seriously debating about throwing them away but that’s a lot of money. I loved the original product that I used for 2 years. To find something that keeps my hair as healthy as the original formula was so difficult. Very disappointed.
10 of 12 people found this review helpful. Did you?
Brandie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sadaf M.
August 19, 2018
Not pleasant
Reviewed: Repair Color Care Conditioner
POSTED BY:
Sadaf M.
August 19, 2018
What happened to my regular conditioner. This left my hair dry and brittle . Second time I used it I used more than normal to get the soft feeling that I used to get. But it made my hair dull and lifeless. I won't be ordering this product again.
Sadaf - We're truly sorry that our Repair Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Courtney H.
August 12, 2018
Definitely different
Reviewed: Repair Conditioner
POSTED BY:
Courtney H.
August 12, 2018
Only used it once so far but it left my hair smelling like an 80s locker room. Very perfumey smell. Hair is good...nothing to write home about but it does the job. Hoping for awesome results after a few more uses. :)
Courtney - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Phyllis C.
August 7, 2018
Leaked all over the place
Reviewed: Repair Conditioner
POSTED BY:
Phyllis C.
August 7, 2018
This was the first time I bought products in the new packaging. When I opened the box the shampoo and conditioner had leaked all over everything which is strange because they were in a bag and the bottles were not punctured. Are you using these new bottles to save cost? It’s not worth it to have to deal with this mess.
Phyllis - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
