|
Color Set
|
66,489 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Not worth the priceThe product is harder to use than your typical box root touch-up. For example, mixing the leftover color with water to rinse my hair is not the easiest thing to do- color everywhere! Plus, it didn't perfectly color my grays. I have to say that customer service was wonderful- canceled my subscription without any problems. All in all, a nice box from the drug store is less expensive and easier to use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAlaina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Turned out horriblyTurned half the hair ashy green and the other half reddish looked really bad 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
AwfulProduct had a really strong smell and burned my scalp. I had ordered an ash brown and ended up with ginger hair. Had to rush out to buy a colour from the supermarket to cover it up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorThe color came out dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I was going for.I was hoping to lesson the contrast of my roots and my dyed red hair. The colorist I talked to was awesome. Costumer service is awesome. The outcome ended up being light roots and a more vibrant red for the rest of my hair. 😬 Dissapointed by the product, but loved the one on one help. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HORRIBLE!The first order didn't adequately cover my gray and left my ends very dark. My second order, which I have yet to receive, was supposed to be better. However, eSalon chooses to bulk ship leaving it up to USPS to sort packages then deliver during the busiest time of year! I changed my delivery date to 12/13 thinking I'd get it within a week so I could color my hair before the holiday. Well, guess what? My order was sitting in San Diego USPS for 5 days and won't arrive until late 12/23. So I get to color my hair on CHRISTMAS EVE!!! What was Customer Services response? I could pay an additional $5 for priority shipping! Now why on earth should I need to use Priority Shipping to ship a product from LA to San Diego? Did eSalon offer any sort of compensation? No!!!!!!!! Buh Bye, eSalon!!! BTW, I doubt that this review will be posted. That's OK, I'll find other places to post this review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSigrid U. - We’re so sorry to hear that you were disappointed with our delivery service. Our eSalon Color Happiness Guarantee is something we always stand behind. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorColor was good but a little reddish. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Much too much dark blonde,My hair is naturally “strawberry blonde”. I would like much less dark blonde, adding approximately 1/4 Of that amount - golden. Also add more red (maybe about the amount of golden you added to the 6/12/19 order). Thanks. I know I’ll never get my natural color exactly but I’m hoping we’ll get close. Lillian 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLillian B: - Thank you for contacting us. We'll make the requested adjustment to your color. In case your colorist needs more information, they will contact you. We have also emailed you. |
poor coverage of grayAfter asking the color to be slightly darker and more gray coverage and no red, It was just the opposite. After supposed adjustment in color, it seemed like more red, color lighter, and still didnt cover grays well. Cancelled any further shipments. Going back to professional application of color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosFran C: - We are so sorry to hear that your hair Color didn't turn out as expected. We'd love to set things right with you. We have emailed you. |
NopeI only wanted one color for my whole head, they don't listen to me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |