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Color Set
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66,489 Verificado Comentarios de clientes |
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Didn’t cover my gray hairI have been so impressed with your products until now. I am so bummed I spent all that time coloring my hair to have my grays not covered! 😢 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AllergicMy head started tingling and burning and I want to cancel but it's an endless circle and there is no one to get in touch with. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color caused you an allergy. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Horrible color, multiple horrible colorsUPDATE: Filed complaint, sent another horrible product (should've been supplied 1st time) that I DID NOT WANT. Had cancelled after 1st disaster-NOW I'M RECEIVING MORE SHIPMENTS. I HATE THIS SCAM COMPANY THAT RUINED MY HAIR. I want unenrolled and money returned. DO NOT USE THIS COMPANY. What a disaster. Had light copper/orange hair (pictures provided), asked for same..and no burgundy/coppers. This apparently means mahogany and dark red to Esalon. Shocker, it’s burgundy/dark pink/brown. Roots horrible pinkish burgundy, rest of hair (not enough solution to cover) streaked, dull, and, yup, dark burgundy. Additionally, hair fell out in chunks. Washed several times to tone horrible red, only half lightened. Event coming up, what a nightmare. Can’t discuss with esalon, as customer service unavailable or closed during operating hours x3 days. Clearly didn’t read my color requests, easier to use box salon. At least can gauge colors. Horrible, ugly, false advertising. Looks cheap, dull, dry, splotchy, and tacky color. No copper tones whatsoever. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too RedEvery colour I have had I have asked that a little more ash should be added to get rid of the red. This last colour was redder than ever and I shall not have any more. I can buy colours in the supermarket that go too red on me. Shame. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Completely unsatisfiedI was really looking forward to receiving this product I was pretty excited. It burned my scalp it was extremely strong way stronger than any box kit I've ever had from the store I couldn't breathe I had to open all my windows which really didn't help since it was raining out my color came out dull and disgusting the ends were lighter than the rest of my hair which I've never experienced. I will not be purchasing this product again. I did go and buy argan oil developer and argan oil hair color from Sally Beauty Supply and it is the best I have ever used. No burning no disgusting smell no ammonia. Thanks for nothing I will say I'm very grateful that the other hair dye Argan Oil saved my hair after using your product otherwise I'd be demanding my money back. I didn't take any photos cuz who the heck wants to take a photo of themselves looking like that. I just quickly wanted it gone. I understand I may be the exception to the rule and other people may love this product and I think that's great and I'm happy for them and I'm sad that it didn't work for me. The idea of mail-order hair color is great so from now on I will order mine from Amazon and it'll be the argan oil that I prefer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindsey - We’re so sorry to hear that you were disappointed by the results of your color process and end result. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Had trouble washing it outI like the color and the packaging but the solution was waxy in my hair and it took me 3+ washes to get it out. I had to use a harsh shampoo and really lather up. Rinse and repeat X3 and finally I was back to normal. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeg B. - We’re so sorry to hear that you were disappointed by the texture of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still to dark!I’m letting my gray grow out! Difficult to find the correct color. It is too dark and brown to go with my blonde red. I need it To be a lighter red with some silver. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI was really excited to use it because I’ve heard really good things but I followed the instructions to a t and there was no change in my hair! I’m happy to provide a photo of before and after as I really would like my money back ☹️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we've emailed you to get this resolved for you. We appreciate you reaching out! |
Love the easy all inclusive coloring package but...My hair lacks shine. The color looks dull and I get grays in less than 4 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom colorNot red enough 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInge H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |