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Tracy - We’re sorry that you were unsatisfied with our Never Let Go and that it left your hair feeling stiff. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Constance A.
August 21, 2016
Buy again??
POSTED BY:
Constance A.
August 21, 2016
This product holds well but the scent is not good and it leaves my hair with a grainy feel. I don't love it.
Constance - We’re sorry that you were unsatisfied with our Never Let Go and that it left your hair feeling grainy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Linda - Thank you for your feedback on our Never Let Go firm holding spray. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Susan R.
August 14, 2016
Disappointed
POSTED BY:
Susan R.
August 14, 2016
I don't care for the smell or the way my hair feels with this hairspray.
Susan - We’re sorry that you were unsatisfied with our Never Let Go and how it made your hair feel. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Debra - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
BRITTANY K.
July 15, 2016
Worst hairspray I have ever Used
POSTED BY:
BRITTANY K.
July 15, 2016
This hairspray Is the worst smelling hairspray and it doesn't hold at all. I am very disappointed.
Brittany - We're truly sorry that your were unhappy with the smell of our Never Let Go and that it did not provide the hold you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Amy G.
July 7, 2016
Hold didnt....
POSTED BY:
Amy G.
July 7, 2016
I am very picky about smells of my products and this smelled like those old granny hairsprays my grandma used to use. The hold wasnt strong enough for me either. I dont know if it's just me , but it also made my head itch like crazy. Not sure that its the hair spray ??
Amy - Thank you for your feedback. We apologize for the disappointing experience you had with our Never Let Go and that it left your scalp feeling itchy. We're always looking to improve our service and products, and truly value everything our clients say. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
Benita - We're sorry to hear that you were disappointed by your experience with our Never Let Go. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Donna B.
June 6, 2016
May work ok but the smell was unbearable!
POSTED BY:
Donna B.
June 6, 2016
I'm a little sensitive to smells and it's normally ok if hair spray smells bad when first sprayed and then the smell goes away, but I could smell this ALL day, and I don't use much hair spray. I had to throw it out.
Donna - We’re sorry that you were unsatisfied with the smell of our Never Let Go. Since you were unhappy with the smell, we've issued a credit to your eSalon account. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Debbi A.
May 22, 2016
It's okay
POSTED BY:
Debbi A.
May 22, 2016
Never Let Go didn't work for me. It didn't hold my hair at all. I will continue to try other products to find one that does.
Debbi - We're sorry to hear that you were disappointed by your experience with our Never Let Go. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Jacqueline - We're truly sorry that our Never Let Go did not provide the results you expected. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Kathleen E.
May 13, 2016
Firm Hold Hirspray
POSTED BY:
Kathleen E.
May 13, 2016
I do not care for this hairspray. The hold was firmer than I like then when I went outside, the hold was not any better than my store bought spray. Also, I do not like the fragrance.
Kathleen - We're truly sorry that our Never Let Go did not provide the results you expected. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for this product. Again, we apologize that you were unsatisfied with your experience.
Susan - We're sorry that you were unhappy with our Never Let Go Firm Hold Hairspray. We see that a representative offered you a store credit and our apologies when you reached out to us to share your feedback. Per our Satisfaction Guarantee, we're always eager to work with you to find the right product for you.
POSTED BY:
Kelly C.
May 12, 2016
Disappointed
POSTED BY:
Kelly C.
May 12, 2016
It works really well for about 30 min or so, after that, it gives way and loses it strength to hold.
Kelly - Thank you for sharing your feedback with us. We have added a store credit to your account per our Satisfaction Guarantee, and hope that you accept it with our apologies for any disappointment. We look forward to providing you with a product that will better suit your hair care needs.
POSTED BY:
Brandy R.
May 11, 2016
Leaves white film on hair
POSTED BY:
Brandy R.
May 11, 2016
Once the hairspray dries, it leaves a white film on your hair. I have very black hair and you can see it within in minutes of spraying.
Brandy - We apologize that you were unhappy with our Never Let Go Firm Hold Hairspray. We see that a representative reached out to you upon receiving your feedback and credited your eSalon account for an item that would better suit your needs. Per our Satisfaction Guarantee, we're committed to delighting every client.
POSTED BY:
Royleen E.
May 6, 2016
Was not impressed with its hold.
POSTED BY:
Royleen E.
May 6, 2016
This product was a huge disappointment. It sprays poorly and the hold is weak.
Royleen - We're truly sorry that our Never Let Go Firm Hold Hairspray did not provide the hold you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Susan- We apologize that our Firm Hold Hair Spray did not provide your desired results. It appears that you have already been in contact with a representative of our Color + Care Team who sent you the Volumizing Mousse as a replacement. Again, we apologize that you were not 100% satisfied with the product.
POSTED BY:
Brenda S.
March 19, 2016
too fine a mist, feels like nothing goes on hair. doesn't smell good!
POSTED BY:
Brenda S.
March 19, 2016
too fine a mist, feels like nothing goes on hair. doesn't smell good
Brenda- We apologize for the unsatisfactory experience you had with our Firm Hold Hair Spray, We reviewed your account and see that we have refunded you for your recent order including the hair spray per our Satisfaction Guarantee. Again, we are sorry that you found our hair spray disappointing.
POSTED BY:
Edna F.
March 15, 2016
not as I expected
POSTED BY:
Edna F.
March 15, 2016
I expected it to hold my hairstyle all day long... Was disappointed. After a few hours, my supposedly puffy hair parted in the middle. Had a "heavy" effect on my hair
Edna - Thank you for sharing your feedback with us. As an apology for the disappointment you experienced, we've added a store credit to your account, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
Carolina - Este tipo de comentarios es muy gratificante. ¡Nos alegra saber que estás disfrutando de Forcefield Hairspray! ¡Esperamos la próxima oportunidad para deleitarlo!
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